SHIPPING FEE
Walmart
$34.99 and below - $5.99.
$35 and above - no SF
Homedepot
Constant SF
$5
Costco
$3
service level agreement
CUSTOMER SERVICE PERFORMANCE
order defect rate:
negative feedback
chargeback claims
a-z guarantee claims
SHIPPING PERFORMANCE
late shipment rate
prep-fullfilment rate valid tracking rate - VALID TRACKING NUMBERS
UPLOADING OF ITEMS
more attributes
seller SKU
your price-current price
list price-current price
quantity-5
condition-new
handling time 4
fulfillment channel- i will ship this item myself
save and finish
CHECKING OF ITEMS UPLOADED
inventory>manage inventory - items uploaded
ZOR0 - $3
If the item is heavy, add $4 —-> $7
above $75 is free, if heavy add $4
samsclub
$30 above - $6
$30 below - free shipping
EBAY
$30 above - $6
$30 below - free shipping
ORDER FULFILLMENT (HDP)
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Order ID
Buyer's name (shipper's info)
Purchased date
product name
item subtotal (amazon sales)
Search Asin from the inventory sheet
Go to the supplier (HDP)
Ship to home
add to cart
check out
select from address
add a new address
copy buyer's info from ASC
paste
fill out buyer's info
continue
payment method
review order
check profit
copy total amount paste to supplier cost
place order
paste order number to purchase history
see details
copy link, paste to order number in the tracking sheet
fill out card number supplier, fulfiller, NOTES: due date (ship by)
ORDER CONFIRMATION
-confirm the order if the item tracking number is IN TRANSIT
-if there's no tracking number, chat with the supplier, and provide order #
MANAGE RETURNS
-endorse in endorsement sheet
-copy and paste the order ID
-fill in your name, store name, and client name
-initiate return from the supplier
(once the supplier provides a refund, that's the time you can refund the buyer)
-reason: arrived damaged
-print label
-send the return label script to the buyer
Paul Tan
1week dapat ang mo labay before i cancel ang order much better 10 days.
-General adjustment ang reason pag wla g cancel sa buyer
-Buyer cancel ang i reason pag g cancel na ni buyer
Crishia Almojallas
● Mangayo daan ug refund sa supplier ayha mo refund sa buyer para ma remove
ang negative feedback, in case mag negative feedback c customer.
● Solution to wreck store, dapat daghan ka ug nabaligya everyday and bisag dili
nindot imong ratings, mangita lang ka ug other products nga halinon para ma pa
ubos ang bad record sa store.