POSTAL PRESENTATION ON GUEST TRACKER AND HOSPITATLITY MANAGENT SYSTEM
BY GROUP 13 SUB 4
THIS IS A PROJECT SUBMITTED TO THE DEPARTMENT OF COMPUTER SCIENCE, UNIVERSITY OF GHANA, IN PARTIAL FULFILLMENT OF THE
REQUIREMENTS FOR THE AWARD OF A BACHELOR OF SCIENCE DEGREE IN INFORMATION TECHNOLOGY
INTRODUCTION
SPECIFIC OBJECTIVES
The “Guest Tracker and Hospitality Management System” is a
comprehensive web application designed for registered users. It
provides a platform to manage various aspects of a hotel, including
room types, departments, restaurants, medical services, and sports
facilities. The system enables users to oversee the services used by
guests and streamline room reservations. It also offers real-time
information about room availability, taking into account guest check-ins
and reservations. The primary goal of this system is to enhance the
efficiency of hotel operations and elevate the guest experience. This
system is an integral part of our broader hotel management system.
These objectives are the unique and advanced goals the system seek
to achieve. These are:
Problem statement:
In the hospitality sector, reliance on manual processes often leads to
inefficiencies, delays, and errors in meeting guest needs, which can
negatively impact the guest experience. The lack of real-time data
hinders hotels’ ability to make timely decisions, efficiently allocate
resources,
and
provide
personalized
services.
Ineffective
communication between departments and staff members can lead to
misunderstandings and delays in responding to guest requests. These
issues combined can potentially decrease guest satisfaction and loyalty.
GENERAL OBJECTIVES
The system is developed to attain the following general goals :
 Manage Guest Requests: Create a central platform for handling
guest requests and tracking their progress.
 Track Daily Service Requests: Show the number of service requests
made each day .
 Predict Hotel Occupancy: Provide an estimate of how many guests
will stay at the hotel next week
 Identify High-Spending Customers: Find out who has spent the most
money at the hotel .
 Recognize Regular Guests: Identify guests who visit frequently.
 Reservation Capability: Allow staff to make reservations for various
services like rooms, restaurants, medical services, sports facilities,
and massage rooms
 Employee Information: Provide details about every employee and
their department.
 Advanced Guest Request Management: Develop AI-powered
solutions to predict and automatically handle common guest
requests.
 Real-Time Service Request Tracking: Implement real-time tracking
and updates for service requests.
 Accurate Occupancy Prediction: Improve the accuracy of hotel
occupancy predictions using machine learning algorithms.
 Personalized Offers for High-Spending Customers: Create
personalized offers and services for high-spending customers to
enhance their stay experience.
 Loyalty Program for Regular Guests: Develop a loyalty program to
reward frequent visitors with special benefits.
 Integrated Reservation System: Integrate the reservation system
with third-party platforms for wider accessibility.
 Employee Performance Tracking: Implement a system to track and
evaluate employee performance for better staff management.
METHODOLOGY
This is an online application developed using PHP, CodeIgniter, and MySQL.
It’s specifically designed for hotels to manage their records in a simplified
manner. The application boasts an appealing interface, courtesy of the
Bootstrap Framework, and prioritizes user-friendliness to ensure a seamless
experience for its users. Essentially, it’s a digital solution that assists hotels in
maintaining well-organized and easily accessible information.
CONCLUSION
REFERENCES
This web application, known as the Hotel Management System, is exclusively
Johnson, A. (2022, August 5). Enhancing Guest Satisfaction: A Key Priority in
accessible to registered users. It empowers the management to oversee various aspects
the Hospitality
such as room types, individual rooms, departments, restaurants, medical services, and
Industry. Hotel Management Insights.
sports facilities. User registration can only be performed by existing logged-in users.
Jones, S. (2015). The impact of enhanced guest experience on hotel
performance. Journal of
The application facilitates the management of services availed by guests during their
Hospitality Marketing & Management, 24(3), 278-294.
stay, such as massage services or use of sports facilities. Additionally, it provides a
Smith, J. (2010). The impact of lack of real-time information on hotel decisionfeature for room reservation for future guests. To make a reservation, management must
first register the guest’s information. Following this, they can view and select from
available rooms based on the guest’s preferred room type and dates.
FLOWCHART
International Journal of Hospitality Management, 29(2), 234-243
Bootstrap. (n.d.). The most popular HTML, CSS, and JS library in the world.
The system automatically marks a room as unavailable if it has been checked-in or
Retrieved October 5, 2023, from https://getbootstrap.com/
reserved for the same or overlapping dates. This ensures efficient room allocation and
CodeIgniter. (n.d.). CodeIgniter Web Framework. Retrieved October 5, 2023,
prevents double booking.
from https://codeigniter.com/
SYSTEM REQUIREMENTS
Internet Connection
MATERIALS
making.
Web Access
PHP. (n.d.). PHP: Hypertext Preprocessor. Retrieved October 5, 2023, from
https://www.php.net/
MySQL. (n.d.). The world’s most popular open source database. Retrieved
October 5, 2023, from https://www.mysql.com/
This application consists of user-friendly features and
functionalities that help the end-users to give the endusers a better experience while using it.
PHP
Xampp Server
My SQL Database
CodeIgniter
Bootstrap
Furthermore, The Guest Tracker and Hospitality Management System is a
distinctive web application designed for registered users. It empowers hotel
management to oversee various aspects such as room types, rooms,
departments, restaurants, medical services, and sports facilities. The system
allows users to manage services utilized by guests and simplifies room
reservations. It offers real-time information about room availability based on
guest check-ins and reservations. The objective of this system is to boost the
efficiency of hospitality operations and enhance the guest experience.
ACKNOWLEDGEMENT
These softwares are the backbone to the my project:
GROUP 13 SUB 4
[ADOM HARRISON- 10832474]
[ROBERT ZIGAH — 10831582]
[SUMAILA ISSAHAKU — 10843839]
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