1. Look professional.
Be clean, neat
and tidy.
2. Be punctual. Keep
appointments, do not
cancel at the last
minute. Always be on
time for work.
3. Be discreet and refrain from gossip.
Remember that clients often confide
personal problems during
consultation. These facts and all
personal details must be treated with
the utmost confidentiality. Do not
repeat information or gossip to
colleagues or others.
4. Be loyal to your employer
and colleagues. Create a
friendly working
relationship with all.
5. Be honest and reliable .
This will gain the trust of
others and establish a
high reputation.
6. Do not make false claims
for treatments. Explain the
benefits fairly. Be
honest when
advertising.
7. Speak correctly and politely to
everyone. Do not use improper
language. Consider the manner
in which you answer or speak on
the telephone. Be competent,
helpful and pleasant.
8. Be polite and courteous at all
times. There will be
difficult clients to deal
with – learn to handle
tricky situations with tact
and diplomacy.
9. Know and abide by legal
requirements and local
authority by-laws, rules and
regulations for conducting
your business.
10. Keep up to date
with new theories,
techniques and
treatments
.
11. Attend courses on a
regular basis and keep in
touch with other
professionals in your
field.
12. Always practice
the highest standards
of personal and salon
hygiene.