intdeco
It’s the art, not just a design
INTDECO APP
Voice of Customer App
Case Study
In the era of customer-centricity, businesses strive to enhance their
services by actively listening to and engaging with their customers.
Intdeco app emerges as a powerful tool that not only allows customers
to express their opinions but also provides a streamlined platform for
registering complaints, complimenting services, making inquiries, and
tracking the status of their requests.
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Project Overview
Description
Description
The intdeco app revolutionizes the way businesses
interact with their clientele, creating a more inclusive
and responsive customer service environment. By
providing a comprehensive platform for expressing
feedback, registering complaints, complimenting
services, making inquiries, and tracking ticket status,
the app empowers customers and strengthens the
bond between businesses and their valued clientele.
In an age where customer experience is paramount,
the VoC app stands as a testament to the
commitment to excellence in service provision.
Problem
Problem Statement
In the dynamic landscape of customer service,
businesses often struggle to provide a seamless and
efficient platform for customers to voice their
opinions, register complaints, compliment services,
and make inquiries. Existing systems may lack userintdeco
friendly interfaces, causing frustration and hindering
effective communication. Additionally, the absence
of real-time status updates on raised tickets can
leave customers feeling disconnected from the
resolution process.
Solution
Solution
Introducing the Voice of Customer (VoC) app – a
user-friendly solution empowering customers with
features like effortless complaint registration, service
compliments, an inquiry ticket system, real-time
status updates, multilingual support, seamless
integration with customer support channels, and
robust security measures. This transformative tool
bridges the gap between businesses and customers,
aiming to enhance the overall customer experience
and foster a customer-centric service culture.
User Flow
Splash Screen
Register
log In
Full VOC Form
Record
Submit
Home
Feedback
View
Tickets
Track Ticket
Profile
View Personal Information
Notification
View Updates, notifications
Log Out
Logout of the app
Other Screens
intdeco
It’s the art, not just a design
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