PRACTICAL TRAINNING REPORT ON The current status of the AXIS bank with special reference to saving account NAME : Gajendra Kumar Parashar College roll no. : 13MRCXX613 Class & Branch : MBA-IIIrd (sem.)(Human Res., Marketing mgt.) Session (2013-15) : Trainning period: 5 Aug. to 15 Sept. days -45 SUBMITTED TO Mrs. Sonal jain (HOD of magt.) REGIONAL COLLEGE FOR EDUCATION &RESEARCH TECHNOLOGY(RCERT) (2013-15) CERTIFICATE SUMMER TRAINNING PROJECT EVALUATION FORM Name of student : kiran verma College roll no. : 13MRCXX615 Branch Class : HR& FINANCE : MBA (IIIrd sem.) Name of organisation: Address : Place : Duration of training from 1) to no.of working days How do you rate the overall training programme as an educational experience? Excellent () very good() good () fair() poor() 2) To what extent will it help you in future ? to large extent() to some extent () negligible extent () 3) Indicate subject /area to which training was found relevant. 4) Indicate the level of intrest taken by the training organisation. High () moderate() low() 5) Any other comments/suggestions. Dated ........... Sign.of the student........ FEEDBACK FORM 1. Name of industry ......... 2. Concerned group......... 3. Turn over ........... 4. Work force : managerial &magt. Staff ........ Supervisory & technical staff ........... labour......... 5. Description of product range............ 6. Description of range ............ 7. Area of training........... 8. Conduct details of the person responsible for summer training project a) Name of contact person b) Designation c) Communication address d) Phone no. e) Mobile no. f) Email address Name of student................. college roll no. ............. Class ........... B.E. ........ branch .......... Phone no. ......... mobile no. ...... email ........ Dated ........... Signature of student................ PREFACE The objective behind MBA programmed is to provide the practical aspect of organization working & environment. This study helps to visualize & realize about the congruency between the theoretical learning in the premises of college & the actual practices of management & working behind followed in the organization I chose MARUTI UDYOG as a platform to apply my skills. I opted for a HUMAN RESOURCE Project, as the manpower is most important for a firm to produce. My project is to study and Analysis “VARIOUS HUMAN RESOURCE POLICIES IN MARUTI UDYOG LIMITED “adopted. HUMAN RESOURCE is one of the most important functions in business. It is the discipline Required to understand employee’s needs and the benefits they seek. No study can be termed Complete if there is no practical experience. Hence, need for training has become a real necessity. The training aims to prepare students through a process of practical experience. Practical exposure no doubt has contributed a significant amount of knowledge to me along with real life experience and was an ideal combination of academic knowledge and practical experience. ACKNOWLEDGEMENT I express my sincere thanks to Mr. Himmat Singh Rathore (Company Guide, Managing Director of VIPUL MOTORS), for their support and cooperation. They provided me their valuable help and guidance for completion of this report. They provided me all the necessary information required to create this report. It was due to their effort that the report has been successfully completed on time. I am thankful to the Process team and MANAGEMENT TEAN members also there continuous support, stimulating suggestions and helping me all the time during my project. It gives me immense pleasure to express my deep sense of gratitude to HOD Of management Mrs. Sonal jain for giving me this opportunity to work on this project and in this process harness myself with the huge learning on all aspects from the study job and Employees Satisfaction level . I am thankful to the other Employees at Vipul motors for providing me all the information and help I required for the completion of this project. Last but not the least I want to thanks my, RCERT college jaipur that provided me this opportunity to interact so closely with this organization. (KIRAN VERMA) TABLE OF CONTENT CHAPTER 1. INTRODUCTION INDIAN AUTOMOBILE INDUSTRY HISTORY OF INDIAN AUTOMOBILE INDUSTRY CHAPTER 2. COMPANY PROFILE INTRODUCTION OF MARUTI UDYOG LIMITED(MUL) CURRENT SALES OF AUTOMOBILES VARIOUS HR POLICIES CHAPTER3. RESEARCH METHODOLOGY INTRODUCTION TYPES OF RESEARCH PROCESS OF RESEARCH RESEARCH DESIGN Data sources Objective of research Scope Limitations Sample design a)sample unit b)sample extent c) time frame d)sample technioque e)sample size CHAPTER4. DATA ANALYSIS & INTERPRITATION CHAPTER 5. CONCLUSION & RECCOMENDATION Annexure Bibliography CHAPTER 1 INTRODUCTION “ A market is never saturated with a good product, but it is very quickly saturated with a bad one.- Henry ford” A) INDIAN AUTOMOBILE INDUSTRY The automotive industry is one of the largest industries worldwide and in India as well. The automotive sector is a vital sector for any developed economy. It drives upstream industries like steel, iron, aluminium, rubber, plastics, glass, and electronics and downstreams industries like advertising and marketing , transport and insurance. The automotive industries can be divided into five sectors: 1) 2) 3) 4) Passenger cars Multi utility vehicles (MUVs) Two and three wheelers Commercial vehicles – light commercial vehicles(LCVs)/ medium and heavy commercial vehicles(MHVs) 5) Tractors We will be looking at the passanger car industry in india. The following table presents a comparative view of the extent of modernization in india vis-a-vis certain other countries in the world. Country Passanger car in use Two wheelers in use per thousand person per thousand person Developed country U.S.A 478 14 United kingdom 373 12 Japan 395 115 Germany 508 36 China 3 8 Indonesia 14 62 Philippines 10 14 South korea 167 59 India 5 27 Emerging economies PORTERs FIVE FORCES MODEL IN THE INDIAN AUTOMOBILE INDUSTRY Threat from the new players : increasing Most of the major global players are present in the Indian market ; few more expected to enter. Financial strength assumes importance as high are required for building capacity and maintaining adequacy of working capital. access o distribution network is importand. Lower tariffs in the post world trade organisation may be expose Indian companies to threat of import. Market strength of supplier is low A large number of automotive components supplier is low. Automotive players are rationalizing their vendor base to achieve consistency in quality. Rivalry within the industry: high There is competition in select segment(conceptual and mid size segment). New multinational players may enter the market. Market strength of consumers :increasing Threat from new substitutes Low medium Increased awareness among consumers has increased expectations . thus the ability to innovate is critical. Product differentiation via new features ,improved prrformance and after sales support i critical. With consumer preference changing,inter product substitute is taking place. B) HISTORY OF INDIAN AUTOMOBILE INDUSTRY Indian automobile industry has grown leaps and bound since 1898. A time when a car hand touched the Indian streets for the first time . at present it hold a promoting tenth position in the entire world with being 2 wheelers and 4 wheelers commercial vehicles , withstanding a growth rate of 18% per annum and an annual production of more than 2 millions unit. It may not be exaggerations to say that this industry in the coming years will soon touch a figure of 10 million units per year. Initially, in the post liberalization period the automotive sector ,especially the passanger car segment ,saw a boom derived primarily from economic vibrancy changes in government policy, increasing in purchasing power, improvement in life styles, and availability of car finance. The passanger car industry was finally deregulated in 1993. However , the automobile industry ,which contributed substaintially to the industrial growth in 1996 failed to maintain the same momentum between 1997 to 1999. The overall slowdown in the economy and the resultant slowdown in industrial production , political stability and inadequate infrastructure development. REASON OF GROWTH Economic liberalization increase is per capita income , various tax relief policies, easy accessibility of finance, launch of new models and exciting discount offer made by dealers all together have resulted into a stupendious growth of Indian automobile industry. The first automobile industry in india rolled in 1897 in Bombay. India is being recognized as potential emerging into market. Foreign players are adding to their investment in Indian auto industry. Within two wheelers , motor cycle, contribute 80% of the segment size . 2/3 rd of auto component production is consumed directly by OEMs. India is the fifth largest commercial vehicle manufacturer in the world. India is the largest two wheelers in the world. India is the second largest tractor manufacturer in the world. The number on globally motor cycle manufacturer in india. India is the fourth largest car market in india – recently crossed by 1 million. CHAPTER 2 COMPANY PROFILE MARUTI UDYOG LTD. Is the first automobile industry in the world to be honoured with an ISO 9000:2000 certified. the company has joint venture with Suzuki motors corporation of japan. It is said to be company takes only 14 hours to make a car. few of popular models of MUL are also Alto, bolero,Swift,Weagon-R, and Zen,KIZASI,ERTIGA, CIAZ,ALTO 800 Etc.. Maruti Suzuki India Limitedcommonly referred to as Maruti and formerly known as Maruti Udyog Limited, is an automobile manufacturer in India. It is a subsidiary of Japanese automobile and motorcycle manufacturer Suzuki.. As of November 2012, it had a market share of 37% of the Indian passenger car markets Maruti Suzuki manufactures and sells a complete range of cars from the entry level Maruti 800, Alto, to the hatchback Ritz, Celerio, Ciaz, A-Star, Swift, Wagon R, Zen and sedans DZire, Kizashi and SX4, in the 'C' segment Eeco, Omni, Multi Purpose vehicle Suzuki Ertiga and Sports Utility vehicle Grand Vitara. The company's headquarters are at No 1, Nelson Mandela Road, New Delhi. In February 2012, the company sold its ten millionth vehicle in India. Maruti Suzuki India Limited Type Public BSE: 532500 Traded as NSE: MARUTI BSE SENSEX Constituent Industry Automotive Predecessors Maruti Udyog Limited Founded 1981 Headquarters New Delhi, India R. C. Bhargava (Chairman) Key people Kenichi Ayukawa (CEO & MD) Products Automobiles Revenue 43272 crore (US$7.0 billion) (2013-14) Net income 2469 crore (US$400 million) (2013-14) Employees 6,903 Website www.marutiudyog.com Year of establishment February 1981 Vision The leader in the automobile industry creating customer delight and shareholders wealth. Listings of codes BSE:CODE-512500 NSE:CODE-MARUTI BLOOMBERG:MUL@LN Joint venture With suzuki motor corporations of japan in october1952. Works Palam gurgaon road Gurgaon-122015 Haryana ,india Websites www.marutiudyog.com Employees 6903 Revenue Us$7.0billion CURRENT SALES OF AUTOMOBILES MODEL LAUNCHED (YEAR) Omni 1984 Gypsy 1985 Zen 1993 Wagnor R 1999 Swift 2005 Grand vitara 2007 Eeco 2007 Swift dzire 2008 Ritz 2009 Alto k10 2010 Kizasi 2011 Alto 800 2012 Stingray 2013 Ciaz 2014 Celerio 2014 COMPANY OVERVIEW: MARUTI UDYOG LIMITED (MUL) established in 1981, had a prime objective of maruti the growing demand of a personal mode of transport. Which is caused due to lack of efficient public transport system. The incorporation of the company was through an act of parliament. Suzuki motor company of japan was choosen from seven other prospective partners worldwide. Suzuki was due not only to its undisputed leader ship in small cars but alsoto commitments to achieve being to MUL contemporary technologies and Japanese management practices at Maruti udyog ltd. A license and a joint venture agreement were signed between government of india and Suzuki motor company. The objectives of MUL ,then as cited below: Modernization of the Indian automobile industry. Production of fuel efficient vehicles to conserve scarce resources. Production of large number of motor vehicles which was necessary for economic growth. A).CURRENT STRATEGIES FOLLWED BY MUL: 1. Pricing strategy – catering to all segment: Maruti caters of all segment and has a product offering at all price point. It has a car priced at Rs. 1,87,000.00 which is the lowest offer on road. Maruti get 70% business from repeat buyers who erlier had owned a maruti car. 2.Offering one stop shop to customers or creating different revenue streams: Maruti has successfully developed different revenue streams without making huge investment maruti insurance and maruti finance . these hhelp in making the customer satisfaction. 1. Repositioning of maruti products: Whenever a brand has grown old or its sales start dipping maruti makes some facilities in the models like as Omni, Versa , Esteem, BALENO, WAGON-R, ZEN etc. B.) MARUTI FUTURE STRATEGIES 1.PHASING OUT ZEN IN 2007 2. MARUTI PLANS FOR BIG DIESEL FORAY 3. MARUTI PLANS FOR A NEW ENGINE AND TRANSMISSION PLANT VARIOUS HR POLICIES OF MUL Many types of policies adopted by MUL for their employees welfare and their organisations. a) TRAINNING On the job training Off the job training b)TRANSFER c) PROMOTION d) INCREASE SALARY e) INCENTIVES f) HEALTH SECURITY g) BONUS h) TOUR PACKAGES Etc. CHAPTER 3 RESEARCH METHODLOGY INTRODUCTION: Research is common parlance refers to a search for knowledge. Research is an acadmic activity and as suchterm should be used in a technical sense. Research is made by two words “re- search” meaning a discovery.” Re” means again and again ,and “search “ means voyage of knowledge. Research is a scientific knowledge & inductive thinking . it promotes logical habit of thinking. It is a process by which new facts , ideas, and theories. According to Redman and Mory ,”Research is a systematized effort to gain new knowledge”. TYPES OF RESEARCH 1.On the basis of Application: a) pure research b)applied research 2.On the basis of objectives: a) exploratory research b) descriptive research c) experimental research 3.On the basis of extent of theory: a) Theoretical research b) Empirical research 4. On the basis of time expension: a) cross sectional research b) longitudinal research PROCESS OF RESEARCH RESEARCH DESIGN Research design means defining the research problem. A research design is the arrangement of conditions for collection and analysis of data in a mannerthat aims to combine relevance to the research purpose with economy in procedure. STATEMENT OF PROBLEM: The study of the various HR policies of maruti udyog limited to determine the satisfaction lavel of employees needs, and wants. a).Data sources : the information collected about MUL is a combination of both primary and secondary data. We have collected the information by conducting the interviews of company employees, through questionnaire survey,and the information gathered by library books, newspapers etc. a)Objective of research: To study on the various HR policies of maruti udyog limited. To study recruitment given to employees whether internal or external. To study how selection is being done in maruti udyog limited. To enhance my knowledge about training and development. To study how placement and induction take place in mruti udyog limited. To study whether the employees are being satisfied with the plans ,policies and procedures in MUL. To study how orientation takes place inMUL. To study which type of interview are conducted in MUL. b).Scope of research c)Limitation of research Less availability of time limit. Some of the employees were unwilling to fill the questionssaire. Information was confidential. A.)Sample design: Sample elementary/sample unit: our sample consist of HR department employees of MUL. Sample extent: MUL guargaon. Time frame: 45 days Sample technique: non probability convenience and judgemental sampling. Sample size: 10 employees of MUL, guargaon CHAPTER 4 DATA ANALYSIS & INTERPRITATION Q.1 What kind of sources does company adopts? Ans. "RECRUITMENT SOURCES" INTERPRETATION: Most of the times Company gives preference to "Campus Interviews". Company gives 100% preference to campus interview. Q.2 Is company maximum time going for outsourcing? A: "OUTSOURCING" INTERPRETATION: "Yes" Company is going for outsourcing. Q.3 Does Maruti Suzuki pay for any interview expenses? A: "INTERVIEW EXPENSES" INTERPRETATION: There is a parallel response between "Yes" and "Don't Know",because some time companies pay for expenses of interview for some special job recruitment. 50% pay for expenses and 50% don,t know the company pay for interview expenses. Q.4 Does company conduct "EXIT INTERVIEWS"? A: "EXIT INTERVIEWS" INTERPRETATION: Yes, Company conduct "Exit Interview”,for selecting the employees according to job require. 90% EXIT INTERVIEW is conducted. 10% Don,t know. Q.5 What eligibility criterion is given preference by MUL for the selection of managers? "MANAGERS" INTERPRETATION: Most preference is given to "B-Tech+Diploma", because in this field technology expert given to most preference for managers.In this analysis more rating given(3) is B-TECH+ DIPLOMA. Q.6 Is it necessary to have work experience from a Manufacturing Company for applying to MUL? A: "WORK EXPERIENCE" INTERPRETATION: "Yes" it is necessary to have work experience from a manufacturing company for applying to MUL, because manufacturing are most important in an organisation. 60% is necessary work experience. 30% Don,t know 10% No Q.7 Which type of test is conducted in MUL? A: INTERPRETATION: "Intelligence Test" is conducted in MUL are in important method of selection process. According to this analysis 8 person selected out of 10 person by intelligence CHAPTER 6. CONCLUSIONS & RECOMMENDATION CONCLUSION While preparing this project report we learn many concept of “HUMAN RESOURCE MANAGEMENT” like recruitment, selection, training, motivation etc. We have done this project with reference to MUL and we find that many fects while working on this project which has added a valuable experience in my life. Some of the valuable facts and experience as follows: For recruitment sources most of the times company gives preference to “CAMPUS INTERVIEW” MUL is also going to “OUTSOURCING” CO. Also conduct exit interview at the time when employees is leaving the organisation in this he/she is feels like about the orgn and the members. MUL adopts the eligibility criteria of 6 months for workers and BTECH. Diploma for the managers. Most of the times company go for “ INTELLIGENCE TEST”. Initial training given to workers is approx. 2-3 months and manger for 1 months. Co. Also going to” JOB ROTATION” and” JOB ENRICHMENT”. Most of employees are satisfied with the “3600 feedback system”. RECOMENDATION: We had done our research with full enthusiasm and had learned many things .this research helps us to know about various policies which are used by the of maruti udyog limited to increase their sales performance . it is good to get knowledge about it. The company follows the exit interview before the employees leaves the job. It is the better way to improve the various problems occurring in the company. But the company should conduct the interviews where the employees can discuss their problem and the problem of leaving the job will not occur. So time to time interviews with employees is also a necessary. The companies should gives to employees freedom to form the informal groups . it can helps the company to know about the thinking of the employeeseasily through rumors. a). ANNEXURE MARUTI UDYOG LIMITED NAME: ADDRESS/PH. NO. SEX: Female Male JOB DESCRIPTION: DEPARTMENT: QUESTIONS Q.what kind of recruitment source does company have adopts? a)INTERNAL b)EXTERNAL 1)Transfer 1)campus interview 2)Promotion 2)lateral applicants 3)Demotion Q. is company going for outsourcing? 1)yes 2)no 3)Don’t know Q. Does Maruti Suzuki pay for any interview expenses? 1)yes 2)no 3)Don’t know Q. Does company conduct EXIT INTERVIEW? 1)yes 2)no 3)Don’t know Q.Does company criteria does MUL adopt for the following? 1) Managers 2)workers Q.It is necessary to have work experience from a manufacturing company for applying to MUL? 1)yes 2)no 3)Don’t know BIBLIOGRAPHY: BOOKS USED: PRASAD,L.M INTERNET WEBSITES USED: www.google.com www. Marutiudyoglimited.com