Name: Delpgenmar M. Frayna School: Polanco Nhs Ext. Lingasad Subject: Food & Beverage Services Grade: 12 A Detailed Lesson Plan in Food and Beverages Services for Grade 12 I. LEARNING OBJECTIVES At the end of the lesson, students are expected to: 1. determine the techniques in clearing and resetting the table 2. demonstrate the proper way of bidding the guest goodbye 3. value the importance of concluding the food service properly II. LEARNING CONTENT A. B. C. D. E. Subject Matter: Conclude Food Service and Close Down Dining Area References: F&b Textbook, LDM’s, Online Materials: Powerpoint presentation, tv, laptop, pictures, videos Teaching Strategies: Role-play, Brainstorming, find me and arrange me game Values Infuse: Cleanliness is next to Godliness III. LEARNING STRATEGIES Teacher’s Activity Good morning class! Student’s Activity Good morning ma’am! To start our day, it should be start with a prayer, right? Who is assigned to lead the prayer for this day? (A student will raise a hand) Yes ____________. Please lead the prayer. (Students will rise for the prayer) Before taking your seats, kindly arrange your chairs properly and pick up trashes on the floor. (Students will execute) Let me check your attendance first. Let me hear your energetic HELLO when your name is called (Calling names) Hello! ……. Wow! Very Good no one is absent today! Let’s have 5 claps! (Students clap their hands) B. COLLECTING AND CHECKING OF ASSIGNMENTS I gave you an assignment last meeting, right? Please pass it forward and to the center aisle, In a count of 5 (Students will pass their assignments) (the teacher will count up to 5) Are all papers in? Thank you Yes sir. C. REVIEW Class, what was our topic last meeting? Who can recall what was our topic yesterday? Yes, _______. (Student raising a hand) Last meeting, we discussed about process payments and receipts Thank you, _____. So, last meeting we discussed about process payments and receipts Who can give me the procedures in presenting the bill? How about accepting payments? (Student raise a hand and answers) (Student raise a hand and answers) Okay, Very Good! Any questions or clarifications about this topic? None sir. None? so it means you are ready for our next topic. D. MOTIVATION This morning we will have a new discussion and activities as well but before that, let us have a game first. I will group you into two groups. Listen carefully to my instructions first. This game is called “Find me”. Every group will have a crossword puzzle. You will be given 5mins to find all words. Clarifications? Time starts now! Okay class! Good job for your cooperation! None sir! (Students execute) From the things we did during in our game or activity, do you have an idea what will be our Yes sir! lesson for today? What do you think our lesson today? (Students will answer) Very Good! To be specific, our lesson for today is about how to conclude food service and close down dining area E. PRESENTATION OF OBJECTIVES To begin our lesson, let me present to you the lesson objectives for this day so that you will be guided with what are expected to you at the end of this period. First, kindly read ________. determine the techniques in clearing and resetting We will determine the techniques in clearing and the table resetting the table Second, kindly read ________. Later we will demonstrate the proper way of demonstrate the proper way of bidding the guest bidding the guest goodbye goodbye Lastly, kindly read ________. value the importance of concluding food service properly Of course, we will know why it is important to know how to conclude food service properly. F. UNLOCKING DIFFICULT TERMS For us to understand well and to have smooth discussion, we will unlock some difficult terms. Soiled - A stain. Crumbing - To brush (a table or cloth) clear of small scraps or fragments of food. Cruets- a small container for salt, pepper, oil, or vinegar for use at a dining table. Let’s read together! (Students read together) Thank you so much class! G. LESSON PROPER Activity Let’s have our activity #2! Still with your groups a while ago. Listen carefully to the instruction. This game is called “arrange me”. I will give you jumbled letters and I want you to arrange these jumbled letters in just 3 mins. Any questions? Time starts now!! Done? Analysis How did group 1 come up with the answer? Group 2? Was it easy for you? None sir! Yes sir! Okay, let’s see if you are all check. (Group members will tell their experience when answering) Abstraction Clearing and Resetting the Table When an appetizer has been served, the empty glasses are cleared only after the wine is served. If a white wine is served with the appetizer, the empty glasses are removed only after the red wine has been poured. The red-wine glasses are cleared after the coffee or after-dinner drinks are served. When the guests have finished with the main course, any platters or serving dishes on the table are removed first. Then the dinner plates are cleared along with the flatware. Finally, any smaller plates bread plates, and finger bowls are removed. Before dessert is served, the table should be totally cleared, except for the flowers or other decorations. When clearing a table between courses, remove all flatware from the plates, and place it to the side of the tray. Never stack plates on top of food. Cover the tray with a service towel before carrying the tray through the dining room to the kitchen. Remove the tray as soon as the table is cleared. Clearing Table at the End of the Service When tables are cleared, do not dump everything on a single tray, but remove the different articles according to these instructions: 1. Remove the plates in front of the customer with the right hand so that the stack of plates is on the left hand behind the customer's chair. In this way, if an accident occurs, the plates held in the left hand will go onto the floor rather than over the customer. 2. For the side plates, which are on the left-hand side of the cover clear them from the left, thus avoiding stretching in front of the customer. 3. Remove all unused food first. For example; butter, bread, rolls, any platters of unconsumed food, and others. 4. Remove soiled glasses and napkins. Never allow linen to be soaked in oil or gravy. 5. Remove all the condiments, sauce, salt, pepper etc. 6. In a separate tray or plate remove all unused silver items. 7. Never mix unused silver items with soiled ones. You may have to make more than one trip for this. 8. When the guests have left, clear the used and soiled items on the tables and service areas prepared for use again. 9. Turn off electrical equipment when appropriate. 10. Reset the tables and work area. The side station may be used while clearing the table. However, is should also always look neat and should be cluttered. Crumbing/Brushing down Tables are usually crumbed down after the main course and side plates have been cleared. Although a variety of crumbing implements, such as brush and pan sets, table scrapers and electric brushes, is available for this purpose, the most commonly used equipment is a dinner plate and folded service cloth. The following are the procedures in crumbing down using a service plate and cloth: Make sure the side plates, cruets and other items no longer required have been removed. Hold the plate on the flat of your left hand under the center of the plate. Brush down from the guest’s left (from where the side plate was before it was cleared). Hold the plate just under the edge of the table with your left hand. Brush the crumbs on to the plate using a folded service cloth held in your right hand. Do not flick the crumbs but brush them steadily towards you with the folded service cloth. Move around the table crumbing down each guest's place as required, finishing with the host. Bidding the guest goodbye When guests are departing, servers should have four distinct objectives: To make sure their experience in the restaurant was pleasurable Thank them, by name if possible, for their patronage with a big smile To invite them back for another visit soon To make sure their last impression is a positive one The farewell should be warm and friendly, and as personal as possible. If you are not too busy serving other guests, assist those departing by moving their chairs for them, collecting their personal belongings (not forgetting coats, hats, bags umbrellas) and offering to call for a taxi if needed. If you are serving others, acknowledge their departure with a nod and a smile If you can, wish them a Good day or Good evening and thank them for coming If you know the name, use it: “Good night, look forward to seeing you again soon." When guests are ready to leave, assist them with their chairs and their jackets if any. Check the table to ensure that guests have not left any belongings Generalization So, those are the ways in concluding food service and closing down dining area. Do you have any questions? If none, I will be the one to ask. Why is it important for you as a future member in a food establishment to know the proper way in concluding food service and closing down dining area? Yes, ___ None sir! (Student raising a hand) Very Good! (follow up questions continue) (Student answers) Very well said! Does it mean you are ready for our next activity? Application Our 3rd activity is a demonstration of the ways we discussed. With your groups a while ago, you will act out the scenario that will be given to you. 3 minutes is for your brainstorming and 2 minutes for your presentation Before that, I will present to you our rubric in grading you. (Presents rubric) Any questions? Time starts now! Done? (Teacher will rate them after) None sir! Yes sir! (Each group will present) Good job guys! Let’s have a round of applause of each and every one!! In handling food scraps, it should be in accordance with the hygiene regulations and enterprises. Hygiene is about cleanliness and remember cleanliness is next to? Godliness! Very good! Hoping you will learn not just our discussion but also the right we always impart in our class. Yes sir! Very good!! Since everybody seems understood well our topic. Get ½ sheet crosswise paper and answer directly. IV. Evaluation Below are the list of ways in removing the different items on the table. Number the items in chronological order. Use numbers 1-5. ______Remove all unused food first, e.g. butter, bread, rolls, any platters of uneaten food etc. ______Remove soiled glasses and napkins. Never allow linen to be soaked in oil or gravy. ______Remove all the condiments, sauce, salt, pepper etc. ______In a separate tray or plate removes all unused silver items. ______Never mix unused silver items with soiled ones. V. Assignment Write some tips in how to manage intoxicated customers.