CIS-CSM - ServiceNow Certified
Implementation Specialist - Customer
Service Management Exam
https://www.testsexpert.com/cis-csm/
Vendor: ServiceNow
Questions: 101
Update: September 25, 2023
I
ntroduction:
Embarking on the journey to become a Certified Information Systems Cyber Security
Manager (CIS-CSM) signifies a commitment to mastering the art of safeguarding digital
landscapes against the ever-evolving threats in the realm of cybersecurity. Offered by
Mile2, the CIS-CSM exam serves as a benchmark for professionals seeking to validate their
expertise in managing and securing information systems. In this dynamic era of
interconnected technologies, the demand for skilled cybersecurity managers has never been
greater. This introduction sets the stage for exploring the key elements essential when
crafting content around the CIS-CSM exam, from understanding its significance to
deciphering the core domains that shape this comprehensive certification.
Significance of CIS-CSM Certification: Begin by addressing the broader significance of the
CIS-CSM certification. Explain how it stands as a testament to an individual's proficiency in
cybersecurity management, making them well-equipped to tackle the intricate challenges
posed by cyber threats. Highlight the increasing demand for cybersecurity professionals
with managerial skills in today's digital landscape.
Exploration of Exam Domains: Delve into the core domains covered in the CIS-CSM exam.
These may include risk management, security policies, incident response, and compliance.
Break down each domain, emphasizing the knowledge areas and competencies that
candidates must master to achieve certification. This section lays the foundation for a
comprehensive understanding of the exam's scope.
Integration of Practical Insights: Infuse the content with practical insights and real-world
applications of CIS-CSM knowledge. Discuss how professionals can apply the principles
learned in the exam to identify vulnerabilities, implement robust security measures, and
effectively manage cybersecurity incidents within an organizational context. Real-world
examples and scenarios add depth and relevance.
Strategies for Exam Preparation: Provide actionable strategies for individuals preparing
for the CIS-CSM exam. This may include recommended study resources, practice exams, and
time management tips. Guide readers on how to approach the exam strategically, ensuring
they are well-prepared to demonstrate their cybersecurity management expertise.
Understanding the Cybersecurity Landscape: Contextualize the CIS-CSM certification
within the broader cybersecurity landscape. Explore current trends, emerging threats, and
the role of cybersecurity managers in shaping resilient defense strategies. Connect the
certification to the evolving needs of organizations in safeguarding sensitive information.
See More information:
https://www.testsexpert.com/cis-csm/
Question: 1
Agents and managers cannot create knowledge articles from Community questions.
A. True
B. False
Answer: B
The ownership group for this knowledge article. An ownership group consists of a group of
members and a
manager who are responsible for approvals, ensuring article quality, and feedback tasks.
Ownership groups
can publish, edit, and retire knowledge articles that they are associated with.
Question: 2
Information about a customer’s service contract is found in Knowledge.
A. False
B. True
Answer: A
customer-service-management/concept/c_ContractsAndEntitlements.html
Question: 3
From what places in SN can an agent create a case? (Choose three.)
A. Customer Service Application
B. Contact
C. Account
D. Chat
Answer: A B C
customer-service-management/reference/r_CustomerServiceCaseForm.htmlc
Question: 4
What are the conditions that matching rules are based on? (Choose two.)
A. Agent resources best suited to work on a case
B. Specific routing rules
C. Filters set up in advanced work assignment
D. Specific case attributes
Answer: A D
customer-service-management/concept/c_CaseRouting.html
Question: 5
Matching rules enhance assignment capability by ____________________.
A. Matching best agent by availability
B. Providing dynamic matching of cases to groups or individuals
C. Determining if account is a customer or partner
D. Matching best agent by skill
Answer: D
customer-service-management/concept/c_CaseRouting.html
Question: 6
Special Handling Notes can apply to which one of the following based on specific
attributes?
A. Domain
B. Contact
C. Holiday
D. VIP
Answer: B
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https://www.testsexpert.com/cis-csm/