APPENDIX B
INFORMED CONSENT
Dear Respondent,
We are AEC 23 – Accounting Research Methods students at the
College of Accountancy and Business Administration – Northeastern
College. We will conduct research entitled Factors Affecting the
Operational Performance of Small and Medium Enterprises as a
course requirement. The purpose of this research is to examine the
factors affecting the operational performance of SMEs in Santiago
City. With this, we would like to solicit your participation in this
endeavor.
Your participation in this study is voluntary and completely
anonymous. No information you share can be traced, nor can you be
traced by any information you provide. Data will be kept and stored
with the utmost confidentiality. Only researchers will have access to
the data.
CONSENT
I have read and understand the provided information and have
had the opportunity to ask questions. I understand that my
participation is voluntary and that I am free to withdraw at any time,
without giving a reason and without cost. I understand that I will be
given a copy of this consent form. I voluntarily agree to participate in
this study.
Respondent: _______________ Date: _________________
Investigator: _____________ Date: _________________
APPENDIX C SURVEY
QUESTIONNAIRE
FACTORS AFFECTING THE OPERATIONAL PERFORMANCE OF SMALL
AND MEDIUM ENTERPRISES
(Adopted from Factors Affecting the Performance of Small and Micro Enterprises
(SMEs) Traders at City Park Hawkers Market in Nairobi County, Kenya, Ntakobajira, 2013), &
Factors Affecting Business Success among SMEs: Empirical Evidences from Indonesia, Indarti &
Langenberg, 2004)
General Direction. Please put a check mark (/) on the space provided that
corresponds to your answer.
Part I. Characteristics of SMEs
Size of Enterprise: (
) Small (
) Medium
Origin of the Enterprise: ( ) Established
( ) Inherited
( ) Other
Source of Capital: (
(
(
(
(
) Personal Savings
( ) Joint venture with
) Family investment
) Third party investment
) Bank
) Other
colleagues/friends
Years of Operation: ( ) Less than 1 year
( ) 1 year to 3 years
( ) 3 years to 5 years
( ) More than 5 years
Part II. Factors Affecting the Operational Performance
Directions: Below are the factors affecting operational performance of SMEs.
Based on your experiences in running the business so far and the actual condition
of the business, please indicate your opinion regarding each statement.
4 - Strongly Agree
3 - Agree
2 – Disagree
1 – Strongly Disagree
4 3 2 1
Statements
Access to Business Information Services
1. The information available is relevant for our
business.
2. The information available informs us of the
changes in the business environment.
3. The information available inform us of the
business registration requirements.
4. The information necessary for our business
growth is available on time.
Technological Access
5. Existing technology suffices to support all
production processes of my enterprise.
6. Existing technology supports innovation in my
business.
7. Existing technology helps us to ease the
marketing of our products.
8. Existing technology helps us offer a new
distribution channel.
Capital Access
9. Existing capital is sufficient to maintain and
expand the operation of the business.
10. If needed, it is easy for us to get
additional capital in funding the operation.
11. I have accessible alternatives of capital
sources if needed.
Information Access
12. I
have
access
to
information
market/consumer of my products.
13. I have access to information on capital
sources.
14. I have access to information on technologies
to support my business.
15. I have access to information on the material
sources.
16. I have access to information on government
regulations that are relevant to my business.
Entrepreneurial Readiness
17. I have good leadership skills.
18. I have reliable managerial skills.
19. I have decision making skills.
20. I have good communication skills.
on
the