Emotional Intelligence
-K.sekar -Officer (T& D)
What is an Emotion?
A moving of the mind or soul;
excitement of the feelings,
whether pleasing or painful;
Disturbance or agitation of mind caused by a
specific exciting cause and manifested by
some sensible effect on the body
Types of Emotions
• Happiness -Happiness is a positive emotion. It is an
expression of pleasure, contentment, good-luck or good
fortune.
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Increases blood pressure
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Increases heart rate

Changes breathing

Reduces levels of certain neuro chemicals

Provides a boost to the immune system
• Surprise -An expression used when something unexpected
or sudden occurs. Positive
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dropped jaw, with mouth open
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lifted and curved eyebrows

eyes, opened wide

horizontal wrinkles spanning across the forehead
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Disgust – Disgust is a strong feeling of dislike. Negative
wrinkle your nose up
raise your cheeks
raise your upper lip
lower your brow
form lines below your lower eyelid
• Fear -A feeling that something dreadful or dangerous is
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•
•
•
•
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about to happen. Negative
eyebrows become drawn and raised
lips slightly drawn back with an opened mouth
upper eyelids show
wrinkles in the middle of their forehead
Anger -Anger is a strong feeling of annoyance and
displeasure. Negative
the brows become drawn together and lower
their lips will become set in a squarish shape, and pressed
together firmly
their eyes will become bulgy
their nostrils will flare
their upper and lower eyelids will tense
• Sadness :
The state of being sad, unhappy, sorrowful, or
mournful. Negative
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The corners of the lips droop, and the
bottom lip may tremble
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The inner corners of the eyebrows are
drawn upwards
Need
Emotional Intelligence is very important for
all employees as it is one of the important
deciding factor for relationship management
resulting
in
motivation,
retention
management & managing others.
,
self
Emotional Intelligence
Emotional Intelligence is,
• the
ability
of
an
individual
to
deal
successfully with other
people,
• to manage one’s self,
• motivate other people,
• understand one's own
feelings and
• appropriately respond to
the
everyday
environment
Emotional Intelligence
• Emotional Intelligence doesn't mean being soft – it
means being intelligent about emotions – a different
way of being smart.
Bosses and leaders, in particular, need
high EQ because they represent the
organization to the public, they interact
with the highest number of people within
and outside the organization and they set
the tone for employee morale
Leaders with empathy are able to understand their
employee's needs and provide them with constructive
feedback
Why Emotional Intelligence is
necessary
Helps managers handle
adversity & set back
Teaches managers cope when
change
&
uncertainty
hits
organisation or their personal lives.
Why Emotional Intelligence is
necessary
Help to manage effective
relationship.
Help them being focussed
and stay on track by
remembering purpose &
vision.
It also provides them with the
courage to push against the system
to make necessary changes for their
people.
All employees want a
supportive,
caring
Supervisor or Manager
who
has
their
best
interests at heart
Example to illustrate how EQ can
positively or negatively impact
one's career and the
organization:
She racked up a list of
accomplishments
Upon graduating from college,
Debra believed that if she worked hard, she
would achieve her career success goals
However, just two
years into her career
she was fired.
Working with people means working with
Emotions
•
When
people
are
working at a common place
, emotions will play a role.
•
“Don’t
personal
bring
problems
your
to
work” is one variation of
the
argument
that
emotions are inappropriate
in the workplace.
Developing EI in the workplace
• Developing EI in the
workplace
means
acknowledging
that
emotions
are
always
present,
and
doing
something
intelligent
with them.
• People derail because
of
classic
emotional
failings, not the lack of
technical skills
Components of Emotional Intelligence
There are five parts to it.
• Knowing what you're feeling.
• Managing your feelings, especially distressing
feelings.
• Self-motivation
• Empathy and
• Managing relationships
Probabilities of not having an Good Emotional
Intelligence and their consequences
• While people have shown they can produce better results at
workplace, many of us lack emotional intelligence.
• We simply don’t know how to perceive, understand,express and
manage our emotions effectively.
There
are
adverse
consequences
intelligence. These includes:
Relationship Problems

Rage in the Workplace

Poor decision making capability

failure to advance in career
to
have
low
emotional
Relationship Problems
Poor decision making capability
Rage in the workplace
failure to advance in caree
How EQ succeeds IQ
• Emotional Intelligence explains why in-spite of equal
intellectual capacity, educational background,training
or experience some people excel while others of same
calibre and high educational degree lag behind.
• Emotional Intelligence is the dimension of intelligence
responsible for our ability to manage ourselves and
our relationship with others.
EQ versus IQ
8 Tips to control your emotions
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Take 30 belly-breaths
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Get good knowledge
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Redirect your mind
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Don’t forget to eat
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Ask yourself: is this useful?
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Observe the feeling
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Stay in the present
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Find good ways to relax
Question & Answers