Infrastructure
Analyst and Change
Management Analyst
– Skills and Roles
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By Pamela Ukeoma
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Who is an Infrastructure Analyst?
 An infrastructure analyst is a professional responsible
for evaluating, designing, and implementing technology
infrastructure solutions within an organization. They
assess the organization's information technology (IT)
systems and make strategic recommendations for
improving and optimizing the infrastructure.
Required
skills for an infrastructure analyst includes:
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
1. Technical knowledge: Proficiency in various infrastructure technologies, such as
networks, servers, storage, operating systems, databases, and virtualization.
Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud is
also valuable.

2. Analytical abilities: The ability to gather and analyze data to identify infrastructure
gaps, assess risks, and propose effective solutions. Strong problem-solving and
troubleshooting skills are crucial.

3. Project management: The capability to plan and execute infrastructure projects,
keeping track of timelines, resources, and milestones. This may involve coordinating
with different teams, vendors, and stakeholders.
 4. Communication skills: Effective written and verbal
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communication
to document system requirements, explain
technical concepts to non-technical stakeholders, and collaborate
with internal teams or external vendors.
 5. Security knowledge: Understanding of IT security principles,
including vulnerability assessment, risk management, and
compliance requirements. Knowledge of security frameworks and
protocols is essential for maintaining the integrity and confidentiality
of infrastructure systems.
 6. Adaptability: The ability to adapt to evolving technology trends
and keep up with industry best practices. Infrastructure analysts
should continuously update their skills and knowledge to ensure
the infrastructure aligns with business objectives.
The roles and responsibilities of an infrastructure analyst includes

z existing IT systems, identifying weaknesses, and proposing infrastructure
Assessing
improvements.

- Designing and implementing infrastructure solutions, considering scalability, performance,
security, and cost-efficiency.

- Collaborating with cross-functional teams to plan and execute infrastructure projects.

- Conducting research and staying updated on emerging technologies, industry trends, and best
practices.

- Evaluating and recommending hardware and software solutions to optimize infrastructure
performance.

- Monitoring and maintaining system resources, including servers, networks, and storage devices.

- Troubleshooting infrastructure issues and providing technical support to end-users or IT teams.

- Ensuring compliance with security standards and regulatory requirements.
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- Documenting infrastructure configurations, procedures, and best practices.
Who is a Change Management Analyst
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 A Change Management Analyst is an individual who specializes in
facilitating and managing organizational changes within a company or
a project.

They assist in creating and implementing strategies to smoothly
transition individuals, teams, and processes through periods of
change.

Change Management Analysts analyze the impact of proposed
changes, identify potential challenges, and develop action plans to
address them.

They also provide guidance and support to stakeholders, ensuring
that the organization can adapt to changes effectively while minimizing
disruptions and maintaining productivity.
Here are the skills and roles typically associated with this position
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
1. Change Management Expertise: A change management analyst should have a deep
understanding of change management methodologies, frameworks, and best practices. They
should be able to develop and execute change management plans to minimize resistance and
maximize adoption.

2. Analytical Skills: Strong analytical skills are crucial for a change management analyst. They
should be competent in data analysis, problem-solving, and identifying trends. These skills help
in assessing the impact of change initiatives and developing appropriate strategies.

3. Communication and Stakeholder Management: Excellent communication skills are essential
for a change management analyst. They need to effectively communicate with stakeholders at
different levels of the organization to understand their concerns, manage expectations, and
gain buy-in for change. Clear and persuasive communication is key to successfully
implementing change initiatives.
Cont.

z Management: Change management initiatives often involve multiple projects and
4. Project
timelines. A change management analyst should be skilled in project management
methodologies to effectively plan, track progress, and ensure successful change
implementation.

5. Training and Coaching: Training and coaching play a crucial role in supporting employees
through change. A change management analyst should be able to develop and conduct training
programs to equip employees with the skills and knowledge needed to adapt to change.
Additionally, they should provide ongoing coaching and support to individuals and teams as
they navigate the change process.

6. Stakeholder Analysis: Understanding the different stakeholders and their attitudes towards
change is important for a change management analyst. They need to conduct stakeholder
analysis to identify potential resistance, develop tailored strategies, and engage stakeholders in
the change process.

7. Adaptability and Flexibility: Change management analysts often work in fast-paced and
dynamic environments. They should be able to adapt to changing circumstances, adjust their
strategies as needed, and remain flexible to address unforeseen challenges.
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Overall, a change management analyst plays a critical role in helping organizations
successfully implement change initiatives by leveraging their expertise in change
management methodologies, analytical skills, effective communication, and
stakeholder engagement.