Case study 1 itm 102 management organization
Business Information Systems I (Toronto Metropolitan University)
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1. Define the problem described in this case. What are the management,
organization, and technology issues raised by this problem?
As covid 19 started to spread around the world and many different countries large and small companies
had to start making changes on how they work, closing down their offices and requiring their employees
to work from home. This drastically impacted companies large and small with many small and local
companies shutting down due to the result of the pandemic. During the pandemic, almost all workers if
not all were working at home, for example, “ClearRisk, which offers integrated, cloud-based software
solutions for claims, fleet, incident, and insurance certificate management had its entire staff working
from home”. According to MIT research, because of the coronavirus pandemic, 34% of Americans who
previously commuted to work would be working from home by the first week of April 2020. Prior to the
pandemic, the percentage of people who worked from home on a regular basis remained in the single
digits, with just around 4% of the US workforce working from home at least half of the time. Another
issue raised because of the pandemic was technology issues many people had to start using technology for
meetings instead of face to face conferences which were hard for some adults since some didn't know
how to set that up and then on top of that you'd have to rely on your internet not being bad and working
the whole time throughout the whole meeting.
2. Identify the information technologies used to provide a solution to this problem.
Was this a successful solution? Why or why not?
Broadband high-speed Internet connections, laptop computers, tablets, cellphones, email, messaging, and
videoconferencing capabilities were among the information technologies driving these advances. Video
conferencing became the new normal for meetings as corporations transferred their work from
face-to-face to remote. On this platform, people were attempting to have productive meetings, share vital
information, produce new ideas, find consensus, and make speedy choices. Videoconferencing started
growing increasingly powerful and inexpensive, even if it wasn't perfect for face-to-face interactions.
Skype, Skype for Business, Zoom, Microsoft Teams, Amazon Chime, Bluejeans, Cisco's WebEx,
GoToMeeting, and Google Meet are were a few of the alternatives. Some business people used the same
methods that they used for personal communication, such as FaceTime and Facebook Messenger. This
was a successful solution as it helped businesses get back on their feet and get adjusted to the pandemic
and helped their operations become productive and profitable after a long break.
3. Will working from home become the dominant way of working in the future?
Why or why not?
In a single Zoom video call, up to 1,000 people can join, and 49 videos can be displayed on the
screen at the same time. Zoom has features including simultaneous screen-sharing and
co-annotation, as well as the ability to record meetings and produce transcripts. If microphones
and cameras are switched off, it was also found that it was easier to alter meeting schedules,
pick various hosts, and converse through chat. Remote work has a number of advantages,
including decreased overhead, more flexible scheduling, reduced employee travel time, attrition
rates, and increased productivity.
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