Omni Platform Overview
Work From Home. Set Your Own
Schedule. Be Your Own Boss.
🔑🔑 Joining Omni Interactions as an independent contractor,
you’ll gain access to a variety of exclusive contracts.
🏠🏠 If you partner with us, you’ll work from home, providing
customer service to Omni’s clients.
📞📞 You can provide customer service over the phone, over
chat, by working tickets, or by making outbound phone calls.
🤑🤑 You earn money by supporting Omni’s clients.
Own your income:
Accrue earnings that
align to your needs.
Clients: Choose to
provide service for your
favorite companies.
Support: We provide
the tools, platform, and
supportive community
to help you succeed.
Be in control of your
schedule: Work hours
during the time the client
is open, and customers
need support.
Reduce stress: Avoid the
headaches and hassles
of getting to and from a
workplace.
More time with family
and friends: Enjoy all
your free time with
friends and family.
Locations We Source From*
United States
Alabama
Arizona**
Arkansas
Colorado**
Florida
Georgia
Hawaii***
Idaho
Indiana
Iowa
Kansas
Kentucky
Louisiana
Minnesota**
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
North Carolina
North Dakota
Ohio
Oklahoma
Pennsylvania
South Carolina
South Dakota
Texas
Tennessee
Utah
Virginia
West Virginia
Wisconsin
Wyoming
*Not all clients partner with contractors in all Omni states
**Omni does not partner with contractors in Denver, Flagstaff, or Minneapolis/St. Paul
***Only open to contractors supporting eyecare industry client
Computer Skills
Required
• Minimum typing speed of 30
words per minute
• Proficient in computer navigation
o Toggling between screens
Home Office
Requirements
• Fully Updated PC running Windows
11 (Windows 10 and Apple Computers may
be accepted by some clients)
• 1.60 GHz Processor + 4 GB RAM
o Basic keyboard functions
• A hard-wired, high-speed internet
connection
o Able to use a mouse
• 10 Mbps download + 5 Mbps upload
• Corded USB headset
Process to Partner with Omni + our Clients:
Apply to Partner with
Omni
Locations We Source From*
Omni verifies you meet
our client’s needs
Omni invites you to sign
up for client contracts
Computer
Skills client
You review
Required
contracts
Home Office
Requirements
You agree to Client +
Omni Terms and
Conditions
Omni + Client Tasks
Paperwork
Required*
Verify Your
Identity
Client + Omni Paperwork
Omni contractual task
• MSA: Master Services
Agreement
• Omni will validate your
identity
• SOW: Statement of Work
• Must have a valid, nonexpired, governmentissued photo ID
• W-9: provide tax
information to Omni
*Forms will be sent to you
electronically once client registration
is complete and successful.
Background
Check
Client + Omni contractual task
• $40 background check fee*
• Multiple background checks may be
required.
• Background fee goes to our partner,
not to Omni.
• You pay a portion; Omni covers the
rest of the background cost.
• Select clients require a drug test.
• Use ONLY Omni's partnered vendor
and provided links for background
checks and drug tests.
• Tax deductible.
• Your business must cover this
expense.
*Paid every 6 months if required
• Validate your identity
matches all your personal
information
Service
Commitment
• Hours Scheduled:
o Must schedule your hours
2 weeks in advance
• Hours Worked:
o Omni Business Model
expectation is 18 hours
per week scheduled and
worked.
o During times of increased
or decreased client
demand, the business
expectations will vary.
o Omni will notify you when
the client demand
changes as soon as
possible so you can meet
the business needs.
Commitment Adherence
Omni contractual metric
EXAMPLE CHART:
Calculation of the %
Hours you scheduled vs
hours you worked
Omni business model
expectation is 95%
commitment adherence
Totals
Scheduled
Worked
Adherence
10-10:30am
10:05-10:30am
83.30%
10:30-11am
10:30-11am
100%
11-11:30am
11am-11:27am
90%
12:30-1pm
12:29-1pm
100%
1-1:30pm
1-1:30pm
100%
1:30-2pm
1:30-2pm
100%
2-2:30pm
Offline
0%
Not Scheduled
3:30-4:15pm
-
3.5
3.63
Time worked within
adherence compliance
2.87
82%
How Earnings are Paid
• Payment Platform: Gig Wage
• Payments processed weekly, 1 week
in arrears (review the Omni Earnings
Calendar)
• Options for payment:
o Direct Deposit
o Debit Card
Same Day Payments available*
*Same Day Payments incur a 2.9% Admin Fee
For more information,
visit: omniinteractions.com/gba