Restaurant Onboarding Specialist
Are you a service-minded professional looking for your next challenge? Does being a part of one of
Europe’s fastest growing companies interest you? If so, then we'd love to chat!
Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food
delivery was just a start, and now we are exploring and expanding our platform with other business
verticals in retail and grocery. We’ve grown significantly in the last few years, expanding our operations
from just four countries across the Nordics, to 25 countries across Europe and Asia today. And we’re just
getting started.
Our Restaurant Associate team is an important part of the restaurants' onboarding journey. This superstar
team are helping to get the venues up and running on the platform, and with this continued growth, it
means there are more and more restaurants to assist. As such, we need to bring in the team's next
superstar! :)
This role requires a solid mix of both communication and organizational skills - you must be structured
and detail-oriented on one side, but then also act as a key communicator between our operations team and
restaurant partners. Adaptability and a strong service mindset also come naturally to you too.
What you'll be doing
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Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at
all times
Build relationships with our restaurant partners, help them through the onboarding process, and
ensure long-term operations success by training them on using our systems and keeping them up
to speed on any updates
Ensuring our portfolio of restaurants reach the highest Wolt service standards by conducting
frequent quality and satisfaction checks
Developing our restaurant partners and their business by using our collected user data
Being responsible for our menu-platform always being up to date with the text and visuals that
reflect the Wolt brand
Helping our restaurant team in any other urgent cases
Sharing best practices amongst the restaurant team
Our humble expectations
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Excellent interpersonal skills - you will be working with a lot of different people
Experience in support, administration or office management role is a plus
Structured, detailed and service-oriented
Self-starter and a passion for food
Logical problem-solving skills with a bias for action and impact
Excellent written and oral communication skills in German and good knowledge of English
About Wolt
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants,
grocery stores and other local shops delivered to home or to the office. Our local commerce platform
makes it easy for customers to order whatever they need on one app, for merchants to make additional
sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range
of technologies from local commerce platform to retail software and financial solutions, as well as
operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined
forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt
product and brand.
So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly,
humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re
passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you
and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life
background, sexual orientation, political views, religion, or any other personal trait – we consciously aim
to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make
the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.