Vodacom (Pty) Ltd
UPGRADE EQUIPMENT QUOTATION – PLEASE FAX TO 011 5468007 OR EMAIL TO upgrades@vodacom.co.za
Quotation No:
Account No:
Account Holder:
Contact Name:
Telephone No:
Upfront Payment
Amount:
1-35775543534563
I3398461-7
Simphiwe Luthuli
Simphiwe Luthuli
27729092377
Simphiwe Luthuli
2022-07-16
2021-01-23
Vodacom 4U Cresta
R0.00
Comments:
Delivery Address:
Current Amortised Deal
Amount Owing:
R0.00 per month (VAT incl.)
Months Remaining: 0
Total Balance:
R0.00 (VAT incl.)
Option No
Cellular No:
Subscriber Name:
Date:
Contract Term Date:
Dealer Name:
Current - Upfront payment Discount
Monthly Amount:
R0.00
Months Remaining:
0
Remaining Balance: R0.00
Description
Contract Period
Total Due VAT incl.
s
V32GA00078
APPLE IPHONE 11 64GB BLACK + 20GB DATA X 1 - (H) + VIDEO
TICKET - 3 MONTHS - 1GB @ R589 PM (R380 Finance + R209 Sub on
Red 500MB 50min TopUp
24 Months
Monthly Charges
Upfront Payment Discount
Contract Cover
VAS - Caller Identity Subscription
RED 500MB 50min - TopUp Line Rental
Handset Installment
Bonus Video Ticket 1GB 3 Months
Total Monthly Charges
Upgrade Charges
Migration Fee
Promotional 20GB - Once Off - Topup
Upgrades Admin Fee Channel
Total Upgrade Charges
Total
R605.98
R0.00
R6.99
R9.99
R209.00
R379.99
R0.00
R605.98
R0.00
R0.00
R149.99
R149.99
R755.98
Please select only one option. If there is more than one option selected the upgrade will not be processed.
•
Unless specified, all cellphones on the above quotations do not include accessories (e.g. Camera's, Walk & Talks, Car kits, etc.).
•
Special offers including discounted subscription may be subject to Call Line Identification Presentation (CLIP) R9.50 per month for the duration of the discounted subscription period, subject to
Vodacom (Pty) Ltd
change from time to time.
•
Should no stock be available, the discounted subscription will still apply until delivery of the handset has been made.
The following important information will ensure that your order is processed efficiently
•
The above-mentioned prices are only valid for 14 days, subject to stock availability.
•
A copy of the account holder's ID is required to process this application. If you are not the account holder, kindly ensure that this document is signed by the account holder and faxed back with a
copy of the account holder's ID. (Each page must be signed).
•
If this is a business account, please ensure that an authorized business representative signs and faxes an official order back to us with this document. {Each page must be signed).
•
All orders are subject to an administration fee of R150-00 (VAT incl.).
•
If your phone is issued to you by one of our approved Vodacom outlets, kindly pay the above total plus the administration fee directly to the Dealer.
•
Please note that any discounts applicable prior to this upgrade will not automatically apply to the new 24 month extended contract, unless written proof of eligibility is produced. (Kindly fax together
with upgrade order)
Additional information
•
As part of this upgrade, please ensure that your cellphone, laptop and/or portable device is insured for the full replacement value. Please contact Vodacom Insurance on 011 844 26010 / 082 1952
(free from your Vodacom number) to verify that your current insurance covers your newly upgraded device.
•
If you have signed up on a 24 month contract you will be eligible for upgrade on the 22nd month of the 24 month contract.
•
If you have signed up on a 36 month contract you will be eligible for upgrade on the 34th month of the 35 month contract
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Kindly keep a copy of this quotation and supporting documentation for future reference.
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Only one upgrade in a 24-month period is permitted. Any additional upgrades during that period will be charged at the full retail price.
•
Should you be changing to another tariff package, kindly request migration information from the Call Centre on 082 111, or in store.
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Please note that if you are Upgrading and select to change from a Blackberry Device or Price Plan to a device that does not support the BIS & BES services or to a non- Blackberry Price Plan, you
can cancel the service by calling us on 082111 or on our website: www.vodacom.co.za.
CONTRACT TERMS AND CONDITIONS
•
All contract extensions and/or renewals will be subject to Vodacom standard terms and conditions applicable at date of signature of this Upgrade Quotation. Vodacom's standard terms and
conditions are available on www.vodacom.co.za
•
Pricing can only be guaranteed if supplied on an official Upgrade Quotation and is subject to change and stock availability.
•
As part of this upgrade, please ensure that your cell phone, laptop and/or portable device is insured for the full replacement value. Please contact Vodacom insurance on 082 1952 (free from your
Vodacom number) to verify that your current insurance covers your newly upgraded device.
•
Should you have selected an uChoose tariff plan, Vodacom will deduct the amount (pro-rata costs) from your bank account within 2 business days of activation of your new line.
•
The contract will be extended for a further 24 months from the expiry date of the existing contract or today's date if the contract has already expired.
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If you have changed your package / tariff with your upgrade, your migration to the new plan will only be effective on the 1st day of the next month.
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All your data, minutes or out-of-plan rates are still available and will be billed for in the current month. For all free minutes and bundle expiration terms and condition, please refer to
www.vodacom.co.za
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Vodacom will notify you, 40 to 80 days prior to the end of the contract period, of the pending expiry. You can then renew your agreement for a further fixed term (perform an Upgrade) or give
Vodacom 20 business days written notice of your intention to cancel the contract at the end of the fixed period.
•
Should you not contact Vodacom in the period prior to contract expiry, the contract will continue on a month-to-month basis. Any reduced subscription fees and/or free services included in the initial
contract will fall away and standard price plan terms and conditions will apply, applicable to the price plan originally selected.
Customer confirmation X __________________________
THE FOLLOWING IMPORTANT INFORMATION WILL ENSURE THAT YOUR ORDER IS PROCESSED EFFICIENTLY
•
The above-mentioned prices are only valid for fourteen (14) days, subject to stock availability.
•
A copy of the account holder's ID is required to process this application. If you are not the account holder, kindly ensure that this document is signed by the account holder and emailed back with a
copy of the account holder's ID. (Each page must be signed).
•
If this is a business account, please ensure that an authorized business representative signs and email an official order back to us with this document.
Vodacom (Pty) Ltd
(Each page must be signed).
•
All orders are subject to an administration fee of R150-00 (incl. VAT).
•
If your phone is issued to you by one of our approved Vodacom outlets, kindly pay the above total plus the administration fee directly to the Dealer.
•
Unless specified, all cellphones on the above quotations do not include accessories (e.g. loT accessories, earphones etc).
•
Special offers including discounted subscription may be subject to mandatory VAS's or charges for the duration of the discounted subscription period, subject to change from time to time eg Call Line
Identification Presentation (CLIP).
•
Should no stock be available, the discounted subscription will still apply until delivery of the handset has been made.
ADDITIONAL INFORMATION
•
If you have signed up for a 24 month contract you will be eligible for upgrade in the 20th month of the 24 month contract. Your liability will still be valid for the full 24 month period where the
remaining months will attract the handset installment only.
•
If you have signed up on a 36 month contract you will be eligible for upgrade on the 32nd month of the 36 month contract. Your liability will still be valid for the full 24 month period where the
remaining months will attract the handset installment only.
•
Kindly retain this quotation and supporting documentation for future reference.
•
Only one upgrade in a 24-month period is permitted.
•
Changes to alternate tariff packages might attract penalties and other fees. For detail on these possible migration charges, kindly request migration information from the Call Centre on 082 135, or in
store.
HANDSET INSTALLEMENT
•
Handset instalment is payable for the full contract period (24 month or 36 month) of the selected deal.
DISCOUNTS
•
Existing discounts applicable prior to this upgrade will not automatically apply to the new 24 month or 36 month extended contract period.
•
Should you migrate to a new tariff during your contract period, the contract will revert to the condition of standard package and any reduced subscriptions will no longer apply.
DEVICE WARRANTY
•
The warranty from date of purchase lies with the relevant handset manufacturer for the duration of the implied warranty period, between 12 and 24 months, dependent on manufacturer and is subject
to the manufacturer terms and conditions.
•
Kindly refer to your Manufacturer User Guide for additional information. It is advisable to keep this guide in a safe place. Please Note: Terminology used to refer to OBF's may vary from manufacturer
to manufacturer (e.g. DAP – Defective after Purchase).
•
The Computer (Laptop or Desktop) is supplied with a pre-loaded Windows Operating System, but without any additional software. Please be advised that the computer is not pre-loaded with antivirus software and that it is your responsibility to ensure your computer is protected at all times.
•
The Computer (Laptop or Desktop) is not covered by the Vodacom Device Warranty Agreement. The warranty is provided by the manufacturer thereof. Kindly refer to Manufacturer Information
Booklets that accompany the product
OUT OF BOX FAILURE (EXCLUDING LAPTOP AOR DESKTOP)
•
An "Out-of-Box Failure" (OBF) is defined as a new handset/modem that is found to be technically faulty within 7 (seven) days of purchase.
•
The OBF requirements are defined by the applicable manufacturers. Vodacom will operate in accordance with such requirements and specifications for devices originally purchased through the
Vodacom (Pty) Ltd warehouse.
•
Items must be returned within 7 (seven) calendar days from date of purchase on official invoice (proof of purchase). Original invoice (proof of purchase) as received at point of sale must be supplied.
•
The original contents of the "box", (handset, original battery, original charger, original antenna, manual and any other accessories) must be complete and packaging intact/in good condition. The IMEI
number on the box must match the IMEI number on the device.
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There must be no physical damage on the device or its accessories, or any signs of neglect due to; physical abuse, liquid damage, screen scratches, dents or marks.
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Please Note: Physical damage (including seemingly trivial surface scratches, marks etc.) could result in an OBF claim being rejected. In the event that you experience a problem with your new
device, you are encouraged to return it to the outlet as soon as possible to reduce the risk of an OBF rejection due to physical damage
•
All devices must be assessed by a Vodacom Specialist for any faults reported by the consumer before being exchanged. This assessment may take up to 7 (seven) calendar days. (Timeframe may
be influenced by location, courier delays and/or public holidays). Items that qualify as OBF will only be swopped for the same make and model
•
Devices that meet the OBF criteria but are faulty due to software issues (incorrect version of software) and that can be resolved by way of a software upgrade are not considered OBF at this stage in
the OBF resolution process.
•
A software upgrade will be performed free of charge in an attempt to resolve the fault.
•
Should this software upgrade fail to resolve the fault, and the device renders faulty within 7 (seven) days of the software upgrade and/or still within a 14 (fourteen) calendar day period from date of
purchase/delivery; the device will be approved as an OBF. The consumer should retain their proof of receipt of device when the device is returned after the software upgrade as this is the date that
will be applied in terms of the additional 7 (seven) day window.
•
The maximum of 14 (fourteen) calendar days OBF rejection with a software version update, is therefore calculated according to the time the device is in the consumer's possession. Thus providing a
Vodacom (Pty) Ltd
reasonable window to determine fault.
•
All modems must be assessed by a Vodacom Specialist to confirm fault(s) (report may be requested) before an exchange can be performed.
•
Should a device not meet the OBF criteria and is in the range of devices that Vodacom Repairs are authorized to repair; the standard repair process will apply in terms of resolving the reported fault.
Customer confirmation X __________________________
Please visit www.vodacom.co.za for the following
•
Full Contract Terms and Conditions
•
Vodacom Comprehensive Cellphone, Laptop or Tablet Insurance, Vodacom Accidental Damage Insurance, Vodacom Specified Insured Extras Insurance, Vodacom QuickSim Cover
•
Promotional Line Deals Terms and Conditions
•
New Every Year iPhone Deals Terms and Conditions
•
Vodacom Contract Cover
•
Vodacom Long Term and Short Term Insurance
Upfront Payments
•
Upfront Payments (UFP) is a service that gives qualifying Vodacom customers the opportunity to get a deal in store, irrespective of whether or not you qualify for the deal requested. This is done
through a UFP that is placed in a holding account linked to your Vodacom account for the duration of your contract term. The UFP reduces the monthly amount owed, making subscription
repayments more affordable.
•
The Upfront Payment (UFP) offer is only available to qualifying customers, based on Vodacom's standard credit vetting process.
•
The upfront payment calculation is based on your credit profile and the price plan selected.
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In order for an UFP deal to be processed, you must have successfully completed a debit or credit card payment in store. No cash payments are permitted.
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The UFP amount will be split over the contract period into a monthly amount which will be deducted from the monthly subscription amount payable. This will reflect as such on your monthly invoice.
•
In the event that you want to cancel your contract before the term date, the remaining UFP balance will be subtracted from the cancellation fee payable at the time of the request. If any amount is
owed to you thereafter, it will be refunded as per the current refund process.
•
The UFP balance cannot be refunded and will be applied as outlined in point 5 above in the case of a contract cancellation.
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All other existing premature cancellation rules will still apply.
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The UFP balance in the holding account will not accrue any interest over the contract period.
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Customers can contact a Vodacom store or call customer care on 082135 for additional information or queries.
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Vodacom reserves the right to amend or expand on these terms and conditions and where such amendment is material, Vodacom shall provide reasonable prior written notice of such change
before it takes effect.
CUSTOMER SELECTION DECLARATION
I confirm the device and accessories selection noted above is my own choice and that the features and functionality of the device and accessories are relevant to my needs. I had the opportunity to
examine a sample model resembling the size of the actual unit as well as consult a Sales Consultant regarding my preferences and needs. I confirm that I have been advised to refer to my applicable
Manufacturer User Guide regarding warranty requirements and the use of accessories and that I may void all applicable warranties by using non-original (generic) accessories with my device. I confirm the
price plan noted above is my own choice and that the conditions of the plan will suit my needs. I had the opportunity to consult with a Sales Consultant to determine the best suited price plan including the
monthly and once off charges to which I agree. I agree to Vodacom standard terms and conditions applicable at date of signature of this Upgrade Quotation.
Customer Name
Customer Signature
Contact Number
Date
Consultant Name
Dealer ID
Vodacom (Pty) Ltd
Vodacom (Pty) Ltd
SHORT TERM INSURANCE TERMS AND CONDITIONS
Please note this is a summary of important information relating to Vodacom insurance products. Only the terms and conditions
applicable to the product/s you selected at the time of upgrade are applicable. Full Terms and Conditions are available on the
website: www.vodacom.co.za/insurance. All short-term products indicated above are underwritten by Vodacom Insurance
Company(RF) Limited and administered by Finrite Administrators (Pty) Limited, an authorised financial services provider.
PLEASE NOTE:
•
If you already have device insurance with Vodacom, your insurance will automatically be upgraded to cover your new device. This may result in a change of insurance premium. This
Premium is determined by the value of your device and is defined by different bands which are contained in the insurance brochure.
•
If you are taking out insurance for the first time, you will be informed via SMS if your application for insurance has been successful. In the event that it is successful your premium and
benefit details will be communicated to you.
YOUR INSURANCE PREMIUM IS OVER AND ABOVE THE VODACOM SUBSCRIPTION FEE INDICATED IN THIS QUOTE.
For any queries, complaints and claims related to your insurance product please contact Finrite Administrators (Pty) Ltd, our
authorized insurance administrator on 082 1952.
INSURANCE TYPES / OPTIONS:
•
Vodacom Comprehensive Cellphone, Laptop or Tablet Insurance: Covers you for accidental damage, loss or theft of the insured Device.
•
Vodacom Accidental Damage Insurance for Cellphone, Laptop or Tablet: This option covers accidental damage ONLY to the insured Device. This option does NOT cover theft or loss
and you will not be able to claim under this benefit option if you are unable to provide us with the damaged device.
•
Specified Insured Extra Insurance: This an optional benefit designed to cover Specified Insured Extra devices including Wearables and can only be selected together with the Vodacom
Comprehensive Cellphone Insurance cover option, All Specified Insured Extra devices must be listed on the policy schedule and identified via a serial number.
•
Vodacom Contract Cover: This insurance product will pay a lump sum benefit equal to all the subscription fees and device financing costs in respect of the outstanding term of your
Vodacom contract in the event of your death. The rights under this policy are limited to your Vodacom contract. This policy cannot be used to protect any person other than you.
Vodacom Contract Cover is optional
IMPORTANT INFORMATION ABOUT YOUR COVER:
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If your Insured Device can be repaired we will pay the costs reasonably incurred to restore it to the condition it was in immediately before the damage occurred
•
We will replace your Insured Device with a new device of the same or similar type or a type or a Good-As-New Device of the same type, subject to the Maximum Limit or Indemnity
•
The Maximum amount that we will pay out will be determined by your Premium Band and will not be greater than the Sum Insured at the time of Loss, Theft or Damage.
•
We will not replace your Insured Device with a more expensive model if your model is still available.
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In the event of a successful claim, we will repair or replace your Device at our option. We will not pay out a cash settlement.
WHAT YOU WILL NOT BE COVERED FOR:
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Theft, Loss or Accidental Damage while your insured Device is being used with any other SIM Card which was not listed on your policy schedule
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Any claim where there was no usage on the Vodacom SIM Card listed on the your policy schedule that is used together with the insured Device, for a period of seven days prior to date
of Loss, Theft or Accidental Damage.
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Any costs of replacing, reinstating or making good wear and tear, gradual deterioration, scratching of outer casings, aerials, accessories or keypads
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Loss, damage or failure for which the manufacturer or supplier is liable, or which is covered by a current maintenance contract or warranty
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Vodacom Contract Cover - We will not pay any benefit if your death arises directly or indirectly from a self-inflicted injury and/or suicide within 2 years of the start date of the insurance
contract cover.
NOTE: YOUR DEVICE INSURANCE COVER IS ONLY VALID IF THE VODACOM SIM CARD LISTED SIM ON YOUR POLICY
SCHEDULE IS USED IN THE INSURED DEVICE AT THE TIME OF LOSS, DAMAGE OR THEFT.
Customer signature X ______
Disclaimer
Quote number 1-35775543534563 continued
Whilst Vodacom endeavors to ensure that at the time of print the said information is correct, Vodacom cannot be held liable for any
cost, loss and/or damage that may arise as a result of incorrect information, changes and/or misprints. To view our Full Terms and
Conditions, please visit www.vodacom.co.za