E-Service guide
Revision No.: 1
page 1
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Indicate the service is available on e-service portal (http://am.abudhabi.ae/EServices)
Revision No.: 1
page 2
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Strategic planning Department
3
Department of Public Relations and Communications
4
Municipality Theatre Reservation
5
Town Planinng Sector
8
Urban Planning Department
9
Services Lines Accessories Accreditation
10
Service Corridors Approval
12
Department of building license
14
Building Permit
15
Preparation of Architectural and Construction Plans
19
Permit for Parking Shades outside Land Borders
21
License for Major Projects
23
Maintenance and Decoration Permit
26
Building Permit Renewal
28
Pouring Concrete
31
Technical Certificates Issuance
33
Architectural and Construction Plans Approval
35
No Objection Certificate for Temporary Electricity Connection
37
No Objection Certificate for Permanent Electricity Connection
38
Retrival of Construction Waste Removal Deposit
40
Planned or Existing Project Amendment Permit
42
No Objection Certificate for Engineering Office licence Issuance and renewal
44
Building Demolition Permit
46
Regional Data Management
48
Land Plots Demarcation
49
Land Plot Approximate Demarcation
51
Qibla Determination
52
Land Construction Level Demarcation
54
Existing Fence Verification
56
Approved Services Lines Verification
58
Executed Services Plans Verification
60
Ground Control Point Coordinates
62
Site Clearance of Survey Control Points
64
Maps Issuance
65
Digital Data Licence
67
Digital Data Request
69
Land Plot Coordinates Digital Specification
71
73
Building-free Land Certificate
74
Infrastructure sector and municipal assets
75
Infrastructure & Services
76
Geophysical Study Approval
77
Internal Roads and Infrastructure Department
78
Permanent Entrance Permit
79
Traffic Accidents Damages Estimation
81
No Objection Certificate for Roads and Infrastructure Assets
83
Permit for Using Roads and Infrastructure Assets
85
Roads and Infrastructure Assets Disclosure
88
Department of Public Health
90
Veterinary Health Certificates
91
No Objection Certificate for Construction Sector
92
Municipal Service Sector
94
Department of Lands & Properties
95
Mortgage Release
96
Grant Registration
98
Heirs Registration
100
Lease Contract Termination
102
Properties Sale and Purchase Registration
104
Registration of Sale and Purchase through the Court
106
Mortgage Registration
108
Mortgage Alteration
110
Investment Contract Revocation
112
Properties Certificate
114
Merging Lands
116
Investment Contract Registration
118
Ownership Deed
120
Provisional and Industrial Lease Contracts Registration
122
Copies from the Municipality Records
126
Lease Contract Registration
128
Land Verification Certificate
130
Land Borders Annexation
132
The division of the land
134
Allocated Land Site Change
136
Communal Houses Allocation
138
Sign a commitment to let the evaluater
to visit and enter the site
140
Temporary Lands Allocation
142
In-Kind Share Concession
144
Evaluation Certificate
146
Legal Name Change
148
Land Layout
150
Increasing Land Plot Area
152
Bequest Registration
154
To Whom it May Concern Certificate
156
Rental Units Registration
157
Permit for Land Usage by Projects
160
Registrar Relocation
162
Endowment Registration
164
Regional Service Sector
166
Department parks and recreational parks
167
Fighting Homes Palm Diseases
184
Site free Certificate of Irrigation Networks
185
Greenery Work Permit
186
Community Service Department
172
Gardens and Parks Reservation
173
Non Muslims Cremation Permit
175
Sports Facilities Reservation
177
Public Works Permit
179
Wedding Halls Reservation
181
182
Department parks and recreational parks
183
Fighting Homes Palm Diseases
184
Site free Certificate of Irrigation Networks
185
Greenery Work Permit
186
Support and Assistance sector
188
Tenders and Contracts Department
189
Commodities Purchase
190
Forage Card Issuance
192
Food Distribution Card
194
Accounts Department
196
Properties Contracts Renewal
197
To Whom it May Concern Properties Certificate
199
Grneral Manager office
201
Investment Office
202
Signs and Advertisements Permits
203
Strategic planning Department
Revision No.: 1
page 3
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Department of Public Relations and
Communications
Revision No.: 1
page 4
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-PR&C-SC-01
Municipality Theatre Reservation
Customers
Description
All
Business
Citizens
This service aims to provide a stage for government, semi-government and
private to provide events and celebrations in line with the standards and
requirements of the competent authorities
Please follow the following steps:
Workflow
1-
Access to the website for bookings
2-
See the schedule and the rental value specified, and to follow specific
steps to book
3-
Provide the required documents
4-
Review the client to manage the municipal offices (as soon as the text
message is received approval) to complete the booking and payment of
the rental value during a period not exceeding 3 three working days
starting from the day following the receipt of the text message
5-
Delivery check insurance worth AED 2000 and receipt amount
Document
Documents
Special Conditions
An official letter addressed to the
Municipality of Al Ain to book a theater
of the requesting party (stating the
name of the person references)
copy
Passport or identity card
copy (for citizens)
Passport and has a residency page
copy (for expatriates)
Theatrical text with a leave of absence
from the National Media Council
passport with a picture of
representatives (in the case of plays)
copy
Hits program in the case of
celebrations
copy
Check worth AED 2000 - to secure
reservations theater (in the case of
checks on behalf of individuals:
requires the presence of an official
from the authorization to do so) out
Revision No.: 1
page 5
Revision Date : 5/5/2014
Approval notification sent via email to
the client, to be presented by him to
manage the municipal offices
Document Code.:AACM-CS-GL01
Fees
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality
- The necessity to attach a photocopy of the passport or photocopy of ID (
for citizens speakers) and photocopy of the passport page with
accommodations ( for arrivals speakers ) , and exempt all who are above
the age of ( 18 years and under) .
- The necessity to attach the theatrical text permission from the National
Media Council in the administration of the play and attach a copy of the
theatrical version, and the application will be considered cancelled in case of
not attaching.
- The necessity to attach the effectiveness program in the case of the
celebrations, and the application will be considered canceled in in case of
not attaching.
- The necessity for a customer 's
- E-mail within the (mandatory) requirements to record the application in the
booking system.
-
Special
Conditions
- The obligation to pay the rental value within 3 working days from the day
following the receipt of the text message of the preliminary approval to
book the theater, where the public relation management has the right to
cancel the booking in case of exceeding the allowable period for payment.
- In case that the customer exceeded the allowable period of payment
(defined above), the management of the municipal offices can receive the
payment from him and perform his application provided that it does not
exceed the allowable period with two days only.
- Exemption (governmental and semi - governmental authorities and the
public welfare authorities and community clubs) of the value of the booking
and insurance.
- The earliest period reservation of the theater is after 8 working days.
- Maintain the theater clean, and not causing any damage.
- The customer is responsible for the damage caused by misuse.
-
Revision No.: 1
page 6
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
- In case of damage, the Public Relation and Communications Management
will notify the customer with the possibility of payment in cash at the offices
of the service or through the insurance check, in the case that the client
desires to pay cash, the payment is going to be received by the municipal
offices and deposited into the book a theater specified account.
- In the case of payment through the deduction from the insurance check,
the check is delivered by the management of the municipal offices to
accounts management in order to work according to the followed procedure
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 7
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
Town Planinng Sector
Revision No.: 1
page 8
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Urban Planning Department
Revision No.: 1
page 9
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-UP-SC-01
Services Lines Accessories Accreditation
Customers
Description
All
Business
Citizens
This service aims to permit the use and digging of land to extend the services
lines for governments and semi-governments agencies which an NOC is issued
against them for the use of public lands in establishing the department by the
Head of State or the Executive council
Please follow the following steps:
Workflow
Documents
Fees
1-
Apply the request
2-
Receiving the accreditation letter with a certified plan
Document
Special Conditions
(Cover Latter)
copy
Check list Paper
Copy
Key Plan Drawing size 1:10000 or
1:20000 scale of the city and 1:5000
desert areas
Copy
Accreditation scheme 1:1000 or
1:2000 scale of the city or (1:5000
desert areas - (1) size (A3)
copy
(Digital Data) equivalent to the
requirements of town planning in
terms of the program type,
coordinates, symbols and colors used
in accordance with the agreement
concluded with the applicant
-
Nil
- The necessary to present the identity card in all transactions of Al Ain
Municipality
Special
Conditions
- Commitment to the approved schemes and check with services section in
the department if there is any change.
- check with area section after determining services lines accessories before
implementation.
Revision No.: 1
page 10
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
- Submit the executive diagrams "As Built Drawing" in digital format
immediately upon completion of the implementation conforms to the
adoption issued with the submission of additional information for the line.
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 11
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-UP-SC-02
Service Corridors Approval
Customers
Description
All
Business
Citizens
This service aims to adopt a spin-off sectors of the service lines is arrange
spaces offs (segments) allocated for the extension of service lines in service
description technical and contiguous to achieve the best use of available land.
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
3-
Receive book Muammtd with a certified scheme
Document
Documents
Fees
Special Conditions
Cover Latter
Original
Check List Paper
Copy
Key Plan Drawing that covers the area
of the project
Copy
Accreditation scheme 1:1000 or
1:2000 scale of the city or (1:5000
desert areas - (1) size (A3)
2 coppies
Nil
- The necessary to present identity card in all transactions of Al Ain
Municipality
- Availability of digital data license for the company.
Special
Conditions
- Providing ducts (Ducts)) in every intersection according to the requirements
of each service separately in terms the required diameter.
- Providing ducts (Ducts) the future services lines, especially against
electrecity stations and water reservoirs and pumping stations.
- These ducts must be on the same ducts straightening services segments
avoiding work Manholat or additional inspection rooms except for the
roundabouts and bridges.
Revision No.: 1
page 12
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 13
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
Department of building license
Revision No.: 1
page 14
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-CP-SC-01
Building Permit
Customers
Description
All
Business
Citizens
The service aims to issuance of a building permit (new / add / building after
demolition).
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
3-
Payment of fees
4-
Pay Insurance of removal of construction waste
Document
Documents
Revision No.: 1
Special Conditions
Valid trade license of the contractor
copy
Insurance payment receipt on behalf
of the executing company ( in the
case of the lapse of one year to pay
insurance audit, and if you add
umbrellas or demolition conditional
license there is no need to pay
insurance )
copy
Adoption of the signing of the court to
the contractor
copy
A formal letter from the government
agency or consultant (if any)
commissioned by the contracting
company to receive license - original
Engineer Contractor business card or
residence or origin factor data from
the Ministry of Labour or investor Card
( not required for interior design
license )
copy
Investor card ( graduate certificate
requests Eng ) card Eng accept if (
loan , a civil engineer , architect,
engineer assistant ) )
copy
Updated plot plan
copy
No-objection certificate from the
Department of Health and Safety
(EHS)
page 15
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
copy
To Whom It May Concern certificate
issued by the Town Planning Sector
approve the architectural plans and
construction
copy
service lines detection books ( water electric - Contacts - Drainage ) If a
new building or building added out
within the increase
Health plans approved by the Abu
Adoption of site water tank ( not
Dhabi Sewerage Services ( in the case required in public housing and camp
of a sewage) out
companies , shops and additions
except in the case of adding Villa )
copy
Technical assets pledged to the
contractor ( and the consultant if any)
out
Roads Department approval (if new
construction or in the case of adding
gate width of four meters ) original
Form AACM-CP-CF-15
copy
Fees
Fees
Cost
Special accommodation
50
Public housing
50
Commercial Property / Commercial
100
Real Estate Commercial / Industrial
100
Real Estate Commercial / Residential
investment
100
Commercial Property / permanent
residential - Commercial Villa
100
Temporary shop
100
Farms
50
Commercial Property / car wash
100
Commercial Property / Supermarkets
100
Column GSM / Etisalat or Du
100
Government buildings
100
Labour Camp / Camp Companies
100
Mosques
50
Umbrellas license
Revision No.: 1
Site handover letter issued by cities
planing & Area Department (if a new
building - or building a wall around the
increase - original.
page 16
Revision Date : 5/5/2014
2000 per umbrella
Document Code.:AACM-CS-GL01
Insurance fees removal of
construction waste:
Commercial - Commercial: such as:
Supermarket / Society / Bank /
commercial .........
20000
Residential buildings: such as:
habitable investment / private housing
/ public housing
10000
Commercial - Industrial: such as:
factories / industrial .....
5000
Public buildings: such as: Camp
corporate / government installations /
mosques .....
20000
In the case of add-on residential
buildings:
Add buildings of no more than 2.60 m
3000
Add buildings more than 2.60 m
5000
In the case of fences by area:
Walls of a length not exceeding 150 m
2000
Fences length of 150 m - 250 m
4000
Walls of a length exceeding 250 m
5000
Farms: such as: private housing
within the farm / lounge within the
farm ........
5000
- In case of the hardcopy approved amendment or renewal a copy of the
architectural and structural plans, approved by the Department of Building
Permits must be provided.
Special
Conditions
- In the case of reconstruction after demolition:a copy of demolition permit
(in the case of reconstruction after demolition) no need for a list of services
lines
- For firms camp: You must provide a copy for valid lease contract Certified
by Property Management
Access
800555
info@am.ae
City Center (Main
Building)
Revision No.: 1
page 17
Revision Date : 5/5/2014
0097126715550
Northern Sector
Document Code.:AACM-CS-GL01
Link
Western Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 18
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-CP-SC-02
Preparation of Architectural and Construction Plans
Customers
Description
All
Business
Citizens
The service aims to prepare architectural and construction plans by the
administration to work additions (within an area of 100 square meters)
Please follow the following steps:
Workflow
1-
Refer to construction permits section (additions unit) to apply the
request without consultant
Document
Special Conditions
y
Documents
Approved site plan - no more than
two months
copy
The proposed site plan
copy
New plot plan (no more than two
months)
copy
Identity Card
Original
proposed on CD-ROM
copy
y
New plot plan (no more than two
months)
Proposed on CD-ROM : copy
Fees
Special
Conditions
copy
The proposed site plan
copy
The approved site plan
copy
Identity Card
Nil
- The presence of the applicant or his representative
- In case of unknown diagram, inspection is going to be done.
Access
Revision No.: 1
page 19
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 20
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-CP-SC-03
Permit for Parking Shades outside Land Borders
Customers
Description
All
Business
Citizens
The service aims to issue a license umbrellas cars outside the boundaries of the
plot
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
3-
Payment of fees
Document
Special Conditions
A formal letter from the government
agency or consultant (if any)
commissioned by the contracting
company to receive license original
Valid business license issued by the
Emirate of Abu Dhabi to the contractor
(* Allows for decoration companies
from outside the Emirate of Abu Dhabi
in the event of decorative license
application only)
copy
Adoption of the signing of the court
to the contractor
copy
Engineer Contractor business card or
residence or origin factor data from
the Ministry of Labour or investor Card
(not required for a license decorative
and umbrellas license cars outside the
boundaries of the coupon)
copy
Investor card (Eng accept card in
case of loan, a civil engineer,
architect, engineer assistant) out
Documents
New voucher plan
Revision No.: 1
copy
No-objection certificate from the
Department of Health and Safety
(EHS)
copy
To Whom It May Concern certificate
issued by the Town Planning Sector
approve the architectural plans and
construction
copy
page 21
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
The approval of the Department of
Transport - Original
Model AACM-CP-CF-15
Fees
Special
Conditions
Detection service lines letter
(telecommunications, electricity,
water, sanitation) out
copy
Fees
Cost
Permit
2000 Per umbrella
- The presence of the authorized representative of the contractor to sign
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 22
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
AACM-CP-SC-04
License for Major Projects
Customers
Description
All
Business
Citizens
The service aims to issue a business license progress of major projects such as a
processing site license (without drilling) and license digging foundations and
support aspects of drilling note that large enterprises are
Hotels - malls - development projects - commercial centers - schools - hospitals
- commercial buildings - industrial buildings - government projects that exceed
two floors
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
3-
Payment of fees
4-
Pay Insurance of removal of construction waste
Document
Documents
A formal letter from the government
agency or consultant (if any)
commissioned by the contracting
company to receive license out
Copy
Valid business license issued by the
Emirate of Abu Dhabi to the contractor
(allowing decoration companies from
outside the Emirate of Abu Dhabi in
the event of decorative license
application only)
copy
Contractor signature approved by the
court : copy
Engineer Contractor business card or
residence or origin factor data from
the Ministry of Labour or investor Card
(not required for a license decorative
and umbrellas license cars outside the
boundaries of the coupon) : copy
Investor card (Investor card(request
for graduation certificate of the
Enginee)
Engineer accept card (in case of loan,
a civil engineer, architect, engineer
assistant)
copy
Revision No.: 1
Special Conditions
page 23
Revision Date : 5/5/2014
Updated Site plan
Document Code.:AACM-CS-GL01
Fees
Revision No.: 1
copy
No-objection certificate from the
Department of Health and Safety
(EHS)
copy
Form AACM-CP-CF-06
copy
Form AACM-CP-CF-15
copy
In the event of a processing site
license (without drilling)
copy
Site speech delivered from the Gaza
cities and Area Planning
copy
Roads approval
copy
In the case of a license digging
foundations and support aspects of
drilling
-
Wrote detection service lines
(telecommunications, electricity,
water, sanitation) out
copy
Approval of the adoption of Section
diagrams on the consolidation method
in the case of drilling
copy
Pledged technical assets out of the
building
Private House
Public House
Commercial Property
Commercial / Industrial Property
Commercial Property / Residential investment
Commercial Property / permanent residential - Commercial Villa
Temporary shop
Commercial Property / car wash
Commercial Property / Supermarkets
Antenna GSM / Etisalat or Du
Government buildings
Mosques
Umbrellas license
Insurance fees removal of construction waste:
Commercial - Commercial: such as: Supermarket / Society / Bank /
commercial...
Residential buildings: such as: habitable investment / private housing / public
housing
Commercial - Industrial: such as: factories / industrial .....
Public buildings: such as: Camp corporate / government installations / mosques
.....
In the case of add-on residential buildings:
Add buildings of no more than 2.60 m
Add buildings of more than 2.60 m
In the case of fences by area:
Fences of a length not exceeding 150 m
Fences length of 150 m - 250m
Fences of a length exceeding 250 m
page 24
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Special
Conditions
‫دجوي ال‬
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 25
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-CP-SC-05
Maintenance and Decoration Permit
Customers
Description
All
Business
Citizens
The service aims to license issuance and maintenance decor.
Please follow the following steps:
Workflow
Documents
1-
Apply the request
2-
Provide the required documents
3-
Payment of fees
4-
Pay Insurance of removal of construction waste
Document
Special Conditions
A formal letter from the government
agency or consultant (if any)
commissioned by the contracting
company to receive license out
Valid business license issued by the
Emirate of Abu Dhabi to the contractor
(* Allows for decoration companies
from outside the Emirate of Abu Dhabi
in the event of decorative license
application only)
copy
New plot plan
Signature approval of the contractor
approved by the court : copy
copy
contractor Report about project work Projected horizontal scheme if there
to be executed: copy
were breakers gypsum boards certified
by the department to adopt
management plans of building permits
(if applicable)
Fees
Fees
Revision No.: 1
Cost
Demolition Wall
50
Special accommodation
100
Public housing
100
Commercial Property
100
Industrial Property
200
page 26
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Special
Conditions
‫دجوي ال‬
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 27
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
AACM-CP-SC-06
Building Permit Renewal
Customers
Description
All
Business
Citizens
This service aims to renew the license in the absence of direct construction work
after the withdrawal of the license during the period of 6 months and 0%
completion rate also include updating building permit (add or change consultant
/ add or change contractor)
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Provide the required documents
3-
Payment of fees
4-
Pay Insurance of removal of construction waste
Document
Special Conditions
General Requirements:
A formal letter from the government
agency or consultant (if any)
commissioned by the contracting
company to receive license Original
Valid business license issued by the
Adoption of the signing of the court
Emirate of Abu Dhabi to the contractor to the contractor : copy
( * Allows for decoration companies
from outside the Emirate of Abu Dhabi
in the event of decorative license
application only) : copy
Documents
Engineer Contractor business card or
residence or origin factor data from
the Ministry of Labour or investor Card
( not required for a license decorative
and umbrellas license cars outside the
boundaries of the coupon : copy
Investor card ( graduate certificate
requests Eng ) card Eng accept if
Copy ( loan, a civil engineer ,
architect, engineer assistant
copy
Revision No.: 1
page 28
Revision Date : 5/5/2014
New voucher plan
No-objection certificate from the
Department of Health and Safety
(EHS): copy
Document Code.:AACM-CS-GL01
Model AACM-CP-CF-15 : copy
Model AACM-CP-CF-04 : copy
:
Book of the Advisory renewal request Building permit ending out
with the proportion of out
achievement
Renew books revealed on the lines of Speech delivery site ( in the case
services ( telecommunications ,
that the percentage of completion zero
electricity, water , sanitation ) in the
) Original
case of receipt of the license and not
to proceed with construction for a
period of 6 months out
Technical assets pledged to the
contractor and ( Consultative if any )
based on the completion rate Original
Book a waiver from former consultant
for the design and supervision of the
total in the event of a change or
consultant for overseeing full only in
the case of adding a consultant and
received all financial dues from the
owner with the proportion of
achievement and has no conflict from
courts Original
y:
Book of the former Advisory pledge
design ( in the case of adding a
consultant ) out
The consultant 's new book , pledging Technical assets pledged for the
full supervision of the project to
building contractor and consultant ( by
determine the percentage of
the completion rate )Original
achievement or undertaking design
and supervision ( in the event of a
change consultant) Original
Building permit in the case of receipt
of the Contractor
original or copy
:
Book a waiver from the previous
Book online delivery of urban planning
contractor for the project to receive all sector and the space (if construction
his dues with the proportion of
zero percent )
achievement from the owner and the
consultant or an official letter from the
court to withdraw the project or FGB
for housing loans citizens out
copy
Fees
Special
Revision No.: 1
Technical assets pledged to the
contractor ( and the consultant if any)
Original
Nil
- : Special conditions to add or change the consultant
page 29
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
- in case of hardcopy approved amendment or renewal : Attach a copy of the
architectural and structural diagrams approved by the Department of
Building Permits
- : Special conditions to add or change the- contractor
Conditions
- In case of not starting construction for a period of 6 months from issuing
the license , the book list of service lines must be renewed
(communications, water, electricity, sewage)
- In case of of industrial land related to Higher Corporation for Specialized
Economic Zones a non-objection letter for industrial lands of the Higher
Corporation for Economic Zones, should be providede.
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 30
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
AACM-CP-SC-07
Pouring Concrete
Customers
Description
All
Business
Citizens
this service aims to investgate infrastructure and floors
Please follow the following steps:
Workflow
Documents
1-
Submission of the application
2-
Provide the required documents
Document
Special Conditions
New voucher plan : copy
Book of space required legal attributed
to the site and determine the land's
natural level of the reference
attributed : copy
Book by the consultant to select the
type of insulation in the case of water
level (less than 10 m) and the type of
steel used and the depth of
incorporation
Architectural and structural plans
approved by the consultant and the
owner and management of building
permits : copy
Fees
Special
Conditions
Access
Soil testing report : copy
Nil
- Provide all the security and safety precautions at the site
- The presence of architect of the project for Contractor in order to be duly
receipt process
800555
info@am.ae
City Center (Main
Building)
Revision No.: 1
copy
page 31
Revision Date : 5/5/2014
0097126715550
Northern Sector
Document Code.:AACM-CS-GL01
Link
Western Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 32
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-CP-SC-08
Technical Certificates Issuance
Customers
Description
All
Business
Citizens
The service aims to technical certification (certificate of completion of the
building and completion certificate)
Please follow the following steps:
Workflow
Documents
1-
Submission of the application.
2-
Exit engineer to the site to preview.
3-
Receipt of the certificate. "
Document
Special Conditions
Complete the certification
requirements of the building
Land : copy scheme
Valid construction license : copy
Outline of the general location of the
building (layout) : copy
Book connect the power supply : copy Connect the power delivery of the
electric : copy
Book by the consultant and completion
rate of 100% : copy
Land
copy scheme
Book of the Advisory specified
completion rate : copy
Fees
Special
Conditions
Access
Valid construction license : copy
(layout)
Nil
- The presence of consultant engineer and contractor engineer.
800555
info@am.ae
City Center (Main
Revision No.: 1
:
page 33
Revision Date : 5/5/2014
0097126715550
Northern Sector
Document Code.:AACM-CS-GL01
Link
Western Sector
Building)
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 34
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-CP-SC-09
Architectural and Construction Plans Approval
Customers
Description
All
Business
Citizens
The service aims to audit the architectural drawings and construction
Please follow the following steps:
Workflow
Documents
1-
Submission of the application through the Internet (MMS)
Document
Special Conditions
Approved site plan describing
elevations of the property
management: copy
General scheme for all new buildings
and old dimensions and defections:
copy
Colorful perspective explains the
nature and design idea: copy
Office undertaking for design and
supervision: copy
Or the signature authorization from
the office : copy
Valid Office license: copy
Horizontal projections and the surface Architectural drawings sector-specific
architecture and interfaces described
longitudinal and latitudinal passes, one
by the longitudinal and transverse
drawer (if any) : copy
axes and the use of names in the
blanks and ornaments, projections and
elevations, elevations, finishes and
colors used shown by the percentage
of out building :
Structural Graphics: copy
Soil testing report: copy
Structural calculations: copy
All program requirements and the
requirements of sustainability: copy
Graphics by rules and regulations and
laws Universal Building Code
Revision No.: 1
copy
The approval of the Civil Defense :
copy
The approval of the Department of
Transport : copy
Approval of the Abu Dhabi Urban
Planning: copy
Property management approval in
case the site was leased to the
municipality
page 35
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
copy
Attachments approvals of the
competent bodies, according to the
allocation of land (Endowments of the
mosques, the Abu Dhabi Tourism
Authority of hotels, Abu Dhabi
Education Council for schools, etc.) :
copy
Fees
Nil
Special
Conditions
‫دجوي ال‬
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 36
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-CP-SC-10
No Objection Certificate for Temporary Electricity Connection
Customers
Description
All
Business
Citizens
The service aims to connect an electric current to a temporary work location
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
1-
Apply the request in customers service centers and provide the
required documents.
Document
Special Conditions
Building Permit new version
copy
Nil
- construction permit must be newly issued (one year from date of issue)
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 37
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
AACM-CP-SC-11
No Objection Certificate for Permanent Electricity Connection
Customers
Description
All
Business
Citizens
This service aims to connect the power supply to the building after the
completion of realization
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Provide the required documents
Document
Special Conditions
A letter from the consultant showing
completion of the project
copy
Plot plan
updated version
Building permit (if applicable)
copy
(lay out) outline of the general
location of the building
copy
Concreting revealed
Documents
Revision No.: 1
copy
Letter from Abu Dhabi Company for
sewage extensions health
copy
A letter from the status of connections
extensions
copy
Book Advisory request to connect the
electric current to the end of the
business with the construction indicate
the percentage (in the case of
construction)
copy
To clarify for all interfaces and the
perspective of the building
Photos
A letter from the Department of Urban
Planning numbering of the building (in
the case of building space on the
ground and connect the electrical
current only)
copy
Approved plans from the Department
of Construction
Main licenses
page 38
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Fees
Special
Conditions
Consent of the Survey Section (in the
case of construction and deliver an
electric current only)
copy
The approval of the Higher
Corporation for Specialized Economic
Zones of its lands in the area beware)
copy
The approval of the Civil Defense
(except public housing and private
housing)
copy
The approval of the Department of
Transport (except public housing and
private housing)
copy
Nil
- The presence of consultant engineer and contractor engineer.
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 39
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
AACM-CP-SC-12
Retrival of Construction Waste Removal Deposit
Customers
Description
All
Business
Citizens
The service aims to secure construction waste recovery after the completion of
the implementation of the project
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
Document
Documents
Special Conditions
Concreting cast (in the case of
construction)
copy
Insurance
copy receipt
The company's trade license
copy
Building completion certificate (if
applicable)
copy
Building Permit : copy
Plot plan : copy
Outline of the general location of the
building (layout) in the case of
construction (new - Add-on)
Fees
Nil
Special
Conditions
‫دجوي ال‬
800555
Access
Revision No.: 1
info@am.ae
copy
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
page 40
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 41
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-CP-SC-13
Planned or Existing Project Amendment Permit
Customers
Description
All
Business
Citizens
The service aims to issuance of a license amendment to an existing project or
scheme
Please follow the following steps:
Workflow
Documents
Revision No.: 1
1-
out the application in the customer service center.
2-
Payment of fees.
Document
Special Conditions
Certified scheme for the voucher original
Architectural and structural drawings
modified accredited by the consultant
and the contractor and the owner and
construction permits section out
Computational
copy memos
Soil testing report
copy
Book assigned owner of the Advisory
Office of the amendment or
addendum
copy
Previous building permit
copy
Approved plans as the new owner ( in All plots received previously and that
the case of changing the name of the got her the change to be written off
owner of the project ) out
by the circuit out
Adoption of the new consultant that
does not have any reservations to the
design or what has been implemented
by the previous consultant ( in the
event of a change consultant)
copy
A letter from the Advisory
copy
Book of the appointment of the new
Advisory owner (in the event of a
change consultant)
copy
Book waiver of the former Advisory
and agreed to this change (in the
event of a change consultant)
copy
page 42
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Delivery of credit insurance from
financial
copy
A formal letter from the government
agency or consultant authorized by
the owner commissioned a contracting
company that received the license
copy
Contractor 's business license valid
copy
Signature approved by the court oiginal
Fees
Special
Conditions
Insurance
copy receipt
Book Building Inspection Department
(depending on the type of amendment
)
copy
Table formwork
copy
Card Engineer Contractor
Nil
- Be sure to mention the type of amendment and previous license number
on all architectural and construction diagrams by the Department of
construction permits.
- The presence of the designated representative of consultant Office
personally.
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 43
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
AACM-CP-SC-14
No Objection Certificate for Engineering Office licence Issuance
and renewal
Customers
Description
All
Business
Citizens
The service aims to license and renew an engineering consulting offie.
Please follow the following steps:
Workflow
Documents
1-
Refer to Licensing Services Section (Department of Building Permits)
2-
Provide the required documents
3-
Receiving the approval
Document
Special Conditions
Certificate of Registration at
Department of Planning and Economy
- Original
Professional license for office - Original
Signature approval and seal of the
Lease office contract approved by
office approved by the court - Original. Property Department at Al Ain City
Municipality - Original
Valid residence for office workers Original
Certificates of experience for office
workers - Original
Office workers' passports : copy
Educational certificates for office
workers - original
The names of the office workers and
previous work carried out by the
Office
Fees
copy
Nil
- Experience of the architect is not less than (10) years
Special
Conditions
- Experience of civil engineer is not less than (5) years
- Provide observer and draftsman
Access
Revision No.: 1
page 44
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
info@am.ae
0097126715550
Town Planning
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 45
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
AACM-CP-SC-15
Building Demolition Permit
Customers
Description
All
Business
Citizens
this service aims to issue license for domlition of the building
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Provide the required documents
3-
Payment of fees
4-
Pay Insurance of removal of construction waste
Document
Documents
Special Conditions
A formal letter from the government
authority or consultant (if any)
commission the contracting company
to receive license
copy
Valid trad license issued by the
Emirate of Abu Dhabi to the contractor
(* Allows for interior design companies
from outside the Emirate of Abu Dhabi
in the event of decorative license
required only)
copy
Adoption of the signing of the court
to the contractor
copy
Engineer Contractor business card or
residence or origin factor data from
the Ministry of Labour or investor Card
(not required for a license decorative
and umbrellas license cars outside the
boundaries of the coupon)
copy
Investor card (graduate degree is Eng) Engineer accept the card anyway
(loan, a civil engineer, architect,
engineer assistant)
Revision No.: 1
copy
New voucher plan
copy
No-objection certificate from the
Department of Health and Safety
(EHS)
page 46
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
copy
Model AACM-CP-CF-15
copy
Book of property management to
approve the demolition
copy
Book approval from the Civil Defense
demolition
copy
Wrote remove the lines of electricity
and water services,
telecommunications and sanitation
certified by the competent authorities
SOA
copy
General location scheme described in
Part to be demolished certified
inspector of the region (in the case of
partial demolition)
copy
Certificate from the Al Ain Distribution
Company on electricity supply to the
building (not less than 15 years) (for
the demolition of parole)
Fees
Nil
Special
Conditions
‫دجوي ال‬
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 47
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
Regional Data Management
Revision No.: 1
page 48
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-SD-SC-01
Land Plots Demarcation
Customers
Description
All
Business
Citizens
This service aims to put signs on the corners of the plot for the purpose of
starting construction.
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
3-
Payment of fees
Document
Special Conditions
Demarcation (new)
Site plan does not exceed the duration
(6 months)
copy
Original
copy
-
Documents
Identity card
Certification schemes and compliance
with the site plan data
Value attributed to the approved by
the proposal does not exceed the
duration (6 months) in the absence of
existing road to the site
A letter commissioned by the owner to
the consultant to do the project
copy
Minutes delivery site
Identity card out
copy
Building Permit
copy
Site plan does not exceed the duration
(6 months)
copy
y
y
Identity card
Original
Site Plan
copy
Fees
Revision No.: 1
page 49
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Fees
Cost
Multi-storey commercial land
100
Residential land
50
Other uses
20
- The necessary to present identity card in all transactions of Al Ain
Municipality
Special
Conditions
- The presence of the designated representative
- In the case of selecting land for the study purpose: the presence of the
person or the formally designated authoruty
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 50
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
AACM-SD-SC-02
Land Plot Approximate Demarcation
Customers
Description
All
Business
Citizens
This service aims to detect lands allocated to citizens.
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
Document
Documents
Fees
Special
Conditions
Special Conditions
Site plan does not exceed 6 months
copy
Identity card
Original
Nil
- The necessary to present the identity card in all transactions of the Al Ain
Municipality
- Presence of designated person
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 51
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-SD-SC-03
Qibla Determination
Customers
Description
All
Business
Citizens
This service aims to indicate the direction of prayer Kibla
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
3-
Payment of fees
Document
Special Conditions
Identity card : Original
A letter commissioned by the owner to
the consultant to do the project
copy
Site plan does not exceed the duration
(6 months)
copy
Documents
Site plan does not exceed the duration
(6 months)
Identity card out
Certification schemes and compliance
with the site plan data
copy
The value attributed to the approved
by the proposal does not exceed the
duration (6) months in the case of an
existing road to the site
A letter commissioned by the
consultant to the contructor to do the
project
Fees
Special
Conditions
Revision No.: 1
copy
copy
Nil
- The necessary to present the identity card in all transactions of the Al Ain
Municipality
page 52
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
- The presence of the designated representative
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 53
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-SD-SC-05
Land Construction Level Demarcation
Customers
Description
All
Business
Citizens
This service aims to indicate the level of the ground.
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
3-
Payment of fees
Document
Documents
Fees
Special
Conditions
Access
Revision No.: 1
Special Conditions
Site plan does not exceed the duration
(6 months)
copy
Building Permit
copy
The value attributed to the approved
by the proposal does not exceed the
duration (6 months)
-
Minutes delivery site
Copy
Identity card
Copy
Fees
Cost
Multi-storey commercial land
100
Residential land
50
Other uses
20
- The presence of the designated representative
- The necessary to present identity card in all transactions of Al Ain
Municipality
800555
info@am.ae
page 54
Revision Date : 5/5/2014
0097126715550
Document Code.:AACM-CS-GL01
Link
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 55
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-SD-SC-06
Existing Fence Verification
Customers
Description
All
Business
Citizens
This service aims to lift the corners of the fence and update the system.
Please follow the following steps:
Workflow
Documents
1-
Apply the request
2-
Provide the required documents
Document
Special Conditions
Building Permit: copy
Site plan does not exceed the duration
(6 months)
Copy
Minutes delivery site
Copy
Layout of the approved building plans
copy
Fees
Special
Conditions
Identity card
Nil
- The necessary to present identity card in all transactions of Al Ain
Municipality
- The presence of the designated representative
800555
Access
Working
Hours
Revision No.: 1
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Sunday - Thursday: 8:00 am 3:00 pm
page 56
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
call center hours:
24/7
Revision No.: 1
page 57
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-SD-SC-07
Approved Services Lines Verification
Customers
Description
All
Business
Citizens
This service aims to send a surveyor to make sure the field of health status and
locations of signs paths of service lines, and the extent of compliance with the
approved plans.
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
Document
Documents
Fees
Special
Conditions
Services check list form
Copy
Approved plans
Digital Copy
Nil
- The necessary to present identity card in all transactions of Al Ain
Municipality
- The presence of the
800555
Access
Special Conditions
designated representative for the requesting party.
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Revision No.: 1
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
page 58
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
24/7
Revision No.: 1
page 59
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-SD-SC-08
Executed Services Plans Verification
Customers
Description
All
Business
Citizens
This service aims to make sure the field of operational accuracy of the data
provided by the consultant by sending a surveyor for the site, before merging
the data in the system
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
Document
Documents
Fees
Special
Conditions
Services check list form
Copy
A digital copy of the drawings services
DGN format FILE
copy
Identity card
original
Nil
- The necessary to present identity card in all transactions of Al Ain
Municipality
- The presence of the designated representative for the requesting party
800555
Access
Working
Hours
Revision No.: 1
Special Conditions
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Sunday - Thursday: 8:00 am 3:00 pm
page 60
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
call center hours:
24/7
Revision No.: 1
page 61
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-SD-SC-09
Ground Control Point Coordinates
Customers
Description
All
Business
Citizens
This service aims to get the coordinates and values of the reference points for
the completion of cadastral surveying work of the projects in the city of Al Ain
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
3-
Payment of fees
Document
Documents
Fees
Special
Conditions
Model checking Survey
copy
Scheme to the project site in JPG or
PDF format
copy
Fees
Cost
Provide a set point Surveyors
50.0
- The presence of the
Working
Hours
Revision No.: 1
designated representative for the requesting party
- The necessary to present identity card in all transactions of Al Ain
Municipality
800555
Access
Special Conditions
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
page 62
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 63
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-SD-SC-10
Site Clearance of Survey Control Points
Customers
Description
All
Business
Citizens
This service aims to get a notice stating that the project site is frre of spatial
control points.
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
Document
Documents
Fees
Special
Conditions
Special Conditions
Schemes of the project site ( hard
copy or soft copy )
copy
Nil
- The necessary to present identity card in all transactions of Al Ain
Municipality
- The presence of the designated representative
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 64
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-SD-SC-11
Maps Issuance
Customers
Description
All
Business
Citizens
This service aims to issue a variety of sizes and maps appropriate standards for
Al Ain areas of the city and its territory or at the request of the client.
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
3-
Payment of fees
Document
Documents
Special Conditions
An official letter addressed to the
Director of Town Planning Sector or
Spatial Data Manager (optional)
copy
Fees
Fees
Special
Conditions
Cost
Paper maps
20
Digital maps
50
Satellite maps paper
150
- The necessary to present identity card in all transactions of Al Ain
Municipality
800555
Access
Working
Revision No.: 1
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
page 65
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
Sunday - Thursday: 8:00 am 3:00 pm
Hours
call center hours:
24/7
Revision No.: 1
page 66
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-SD-SC-12
Digital Data Licence
Customers
Description
All
Business
Citizens
This service aims to issue a digital data licence as a prerequisite to apply for
digital data
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
Document
Documents
Fees
Special
Conditions
Signature approved by Court
copy
valid trade license
copy
commissioning the project
copy
to whom it may concern certificate
from the authority executing the
project
copy
Identity card
original
Nil
- The necessary to present identity card in all transactions of Al Ain
Municipality
- Project consultant commitment to the terms of the data exchange
agreement and provide the spatial data department with the executive data
every six months
800555
Access
Revision No.: 1
Special Conditions
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
page 67
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 68
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-SD-SC-13
Digital Data Request
Customers
Description
All
Business
Citizens
This service aims to provide digital geographic data for as many layers as the
client's need for the project area
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
Document
Documents
Fees
Special Conditions
Project site map
copy
Permit to exchange of digital data :
copy
Identity card original
Nil
- Only consultant can apply for this service
Special
Conditions
- The consultant office must have a valid digital data license
- The necessary to present identity card in all transactions of Al Ain
Municipality
800555
Access
Working
Hours
Revision No.: 1
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Sunday - Thursday: 8:00 am 3:00 pm
page 69
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
call center hours:
24/7
Revision No.: 1
page 70
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-SD-SC-14
Land Plot Coordinates Digital Specification
Customers
Description
All
Business
Citizens
This service aims to provide the coordinates of the corners of ribs coupon
specific reference number
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
Document
Documents
Fees
Special
Conditions
Site plan or plot reference number
copy
Commissioned letter by the owner to
the Consultant
copy
Identity card
original
Nil
- The necessary to present identity card in all transactions of Al Ain
Municipality
800555
Access
Special Conditions
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Revision No.: 1
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
page 71
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
24/7
Revision No.: 1
page 72
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Revision No.: 1
page 73
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-SD-SC-04
Building-free Land Certificate
Customers
Description
All
Business
Citizens
This service aims to issue a certificate that the land is free of buildings.
Please follow the following steps:
Workflow
1-
Apply the request
2-
Provide the required documents
Document
Documents
Special Conditions
New plot plan
copy
Or New certificate of property : copy
Fees
Special
Conditions
Identity card original
Nil
- The necessary to present identity card in all transactions of Al Ain
Municipality
- the presence of the owner or his representative
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 74
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
Infrastructure sector and municipal
assets
Revision No.: 1
page 75
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Infrastructure
Revision No.: 1
page 76
Revision Date : 5/5/2014
Services
Document Code.:AACM-CS-GL01
AACM-IC-SC-01
Geophysical Study Approval
Customers
Description
All
Business
Citizens
This service aims to oversee the geophysical study scientific ways to check the
soil before starting the implementation of projects in the eastern region of the
Emirate of Abu Dhabi.
Please follow the following steps:
Workflow
1-
Enter project data through the electronic service system
2-
Download attachments via electronic service system
3-
Download the final report of the study
Documents
Nil
Fees
Nil
Special
Conditions
- Geophysical requirements for Al Ain Municipality.
Access
800555
info@am.ae
0097126715550
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 77
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Internal Roads and Infrastructure
Department
Revision No.: 1
page 78
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-RI-SC-01
Permanent Entrance Permit
Customers
Description
All
Business
Citizens
he service aims to issuance of a license amendment to an existing project or
scheme
Please follow the following steps:
Workflow
1-
Provide the required documentation and record demand in the
customer service center.
2-
Receiving a work permit entrance permanently. "
Document
Special Conditions
Voucher Number
Scheme (Site Layout Plan) for the
design of the building described him
interfaces and portals approved by the
Department of Building Permits
Documents
copy
Fees
Identity card - original
Nil
- The necessity to present identity card in all transactions of Al Ain
Municipality
Special
Conditions
- The application is received for Contractor only, in case a citizen submit the
application he is directed to check with contractor to provide the service.
- In case that there are no obstacles in front of the entrance, obstacles are
lifted on the owner expense.
- All attachments are received in a single file format (pdf)
800555.0
Access
Revision No.: 1
info@am.ae
9.712671555E10
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
page 79
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 80
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-RI-SC-02
Traffic Accidents Damages Estimation
Customers
Description
All
Business
Citizens
This service aims to estimate the value of municipal assets for damaged
infrastructure and parks as a result of traffic accidents
Please follow the following steps:
Workflow
1-
Submission of the application
2-
According to the customer wish, the amount of the value of the
damage will be paied to the Municipality or a letter to the insurance
company will be issued
3-
Receiving the clearance
Document
Documents
Fees
Special
Conditions
Sa'ed Report
copy
Identity Card
copy
Nil
- The necessity to present identity card in all transactions of Al Ain
Municipality
- .In case the client submited the police report, the site should be reviewed
which takes two working days
800555
Access
Working
Hours
Revision No.: 1
Special Conditions
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
page 81
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 82
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-RI-SC-03
No Objection Certificate for Roads and Infrastructure Assets
Customers
All
Business
Citizens
Description
"This service aims to issue a certificate of no objection to the road infrastructure
assets, which include the following:
- Connecting rain water drainage network with a new rain water drainage
network list.
- Extension Services / down next to the existing assets.
- Remove or deport the road furniture such as (columns Lighting - Manhol the
rain water drainage - Paintings traffic - infantry corridor - positions - through the
service).
Workflow
Nil
Documents
Revision No.: 1
Document
Special Conditions
Identity card original
Pledged by the consultant overseeing
the copy
Site
Pledge from the obligation to pay the
amounts contractor specific financial
management of internal roads and
infrastructure in violation
copy
Planned adoption of the path of the
service sector, urban planning and
space valid
copy
Flipchart of the site with the GPS
copy
Scheme and longitudinal cross
section in case of request for
extension of services / down beside
the existing assets
copy
Provide a detailed explanation of the
method of execution in case of
request for extension of services /
down beside the existing assets
copy
Illustrative Table for all the spaces
required in case of request for
extension of services / down beside
the existing assets
copy
A detailed timetable for action in case
of request for extension of services /
down beside the existing assets
page 83
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
copy
Planned adoption of vertical and
horizontal sections of roads
copy
Clarify the method of discharge and
connectivity details
copy
Design schemes to divert rainwater
map with all data and calculations
copy
Remove or deport furniture the way
Copy coupon scheme
Design plans for road lighting
copy
Fees
lighting Studies as per specifications
of Al Ain City Municipality
Nil
- The necessity to present identity card in all transactions of Al Ain
Municipality
Special
Conditions
- provide a pledged by the project consultant to supervise the works.
- provide a legally authorized pledged to preserve the assets and bear
responsibility of any damage resulting from the works of Contractor
- All attachments is received in a single file format (. Pdf) by the designated
representative of contractor or consultant
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 84
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-RI-SC-04
Permit for Using Roads and Infrastructure Assets
Customers
All
Business
Citizens
Description
Through this service to the issuance of permit to use the assets of ways, which
include groundwater discharge network rainwater drainage, pitching tents and
exhibitions, installation of signboards and advertising, download the pavement
to the entrance of the project (temporary), use parts of roads and sidewalks,
installation of umbrellas and download berthpositions after the approval of the
concerned authorities (Department of Transport / Town Planning Sector and
space).
Workflow
Nil
Document
Special Conditions
Groundwater discharge in the rain
water drainage network
Identity card of the applicant out
Flipchart for the proposed Lkhaddmat
with Coordinates
copy
Pitching tents and exhibitions
Identity card of the applicant out
No. coupon
copy
Flipchart of the site required spaces
copy
The approval of the concerned
authorities
Installation of signboards and
Billboards
Documents
Identity card of the applicant out
copy
Book Management Investment Office
(Commission regulate and control the
ads)
Method of execution ( Plate )
Form my determination to shape the
rules of painting
copy
Photos showing the location of work
with the building
copy
The approved plan put paintings from
the Gaza cities and Area Planning
copy
Download the entrance to the pier
project ( tentative )
Identity card of the applicant out
Revision No.: 1
page 85
Revision Date : 5/5/2014
Voucher Number
Document Code.:AACM-CS-GL01
copy
Building permit with the project data
copy
Use parts of roads and pavements
The applicant's identity card out
Flipchart of the site with the GPS
copy
Chart shows the dimensions of the
space to be used
copy
Photos showing the building and the
space to be used
copy
A timetable for the work
Installation of umbrellas and download No. coupon
the pavement of the positions after
the approval of the concerned
authorities ( Department of Transport
, Town Planning Sector and spacThe
applicant's identity card original
Fees
copy
Flipchart of the site with the GPS
copy
Book the approval of the Department
of Transport or the Town Planning
Sector and the space in the event of
request installation umbrellas and
download the pier parking
Nil
- The necessity to present of identity card in all transactions of of Al Ain
Municipality
Special
Conditions
- provide a legally authorized pledged to preserve the assets and bear
responsibility of any damage resulting from of business.
- All attachments is received in a single file format (. Pdf) by of the
designated representative of of contractor or consultant.
800555
Access
Working
Hours
Revision No.: 1
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Sunday - Thursday: 8:00 am 3:00 pm
page 86
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
call center hours:
24/7
Revision No.: 1
page 87
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-RI-SC-05
Roads and Infrastructure Assets Disclosure
Customers
All
Business
Citizens
Description
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Download attachments
3-
Receipt of the book revealed about the origins of roads and
infrastructure
Document
Special Conditions
Review phrases (water and electricity) Identity card of the applicant - original
Coupon scheme (Site Plan)
Flipchart of Al Ain Distribution
Company with the desired path
Documents
copy
Revealed about the origins of roads,
rainwater drainage networks
Identity card of the applicant - original Voucher No / flipchart of the site
Fees
Special
Conditions
Nil
- The necessity to present of identity card in all transactions of of Al Ain
Municipality
- All submitted documents in a single file in PDF format by the the
designated representative of of of contractor or consultant
800555
Access
Revision No.: 1
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
page 88
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 89
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Department of Public Health
Revision No.: 1
page 90
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-PS-SC-01
Veterinary Health Certificates
Customers
Description
All
Business
Citizens
This service aims to issue certificates of veterinary health for meat, to deport
leather within the state, for the transfer of animals from livestock markets to the
cities of the other State, to deport the skins of slaughterhouses eye to the
outside of the state, to transport carcasses from slaughterhouses to an outside
or inside the country, for the transfer of animals from livestock marketsCentral
to the slaughterhouse, issue ‫ قوقن‬certificates animals Bhzaúr the
slaughterhouses and livestock markets, issuing certificates of disposal of infected
animals and disease epidemiology and health certification for transfer
irregularities slaughter from slaughterhouses eye to the other cities of the state.
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
1-
Submission of the application
2-
Receive the certificate
Document
Special Conditions
Identity card - original
trade license
Nil
- The client must have a file in the munacipility
Access
800555
info@am.ae
(companies)
0097126715550
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 91
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-PS-SC-02
No Objection Certificate for Construction Sector
Customers
All
Business
Citizens
Description
Please follow the following steps:
Workflow
1-
Submission of the application with the required documents.
2-
Provide the necessary information about the work required (new
construction _ renew _ amend _ Add _ maintenance _ demolition).
3-
If the company is registered in the system, but it prohibited the client
must go to the Department of Health.
Document
Special Conditions
y y () (-) y
Documents
Fees
Valid commercial license
copy
Site plan for the new building
copy
form H in the case of large projects
registered
copy
form 01 in the case of (nonregistered) or the lack of company
information
copy
Plan the environment and health and
safety
copy
Nil
- .The necessity to present Emirates identity card in all transactions of Al Ain
Municipality
Special
Conditions
Revision No.: 1
- In case that the trade license is issued from other emirates or the main
branch of the company in Abu Dhabi or the western region no registeration
for the company and does not claim any documents except in case of new
construction (delivery site map) and large enterprises (Fill Form Form H)
and delivery of the Plan of environment, Health and safety.
page 92
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 93
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
Municipal Service Sector
Revision No.: 1
page 94
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Department of Lands
Revision No.: 1
page 95
Revision Date : 5/5/2014
Properties
Document Code.:AACM-CS-GL01
AACM-L&P-SC-01
Mortgage Release
Customers
Description
All
Business
Citizens
This service aims to raise mortgage signal from the earth and become
encumbered owner free disposition
Please follow the following steps:
Workflow
1-
Record demand
2-
Payment of fees
Document
Documents
Special Conditions
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated in
the system of land)
copy
Identity Card (if not updated in the
system of land)
copy
Letter of the mortgage authority copy
Fees
Special
Conditions
Nil
- The necessity to present the identity card in all transactions of the Al Ain
Municipality
- It is possible to be pay off a specified mortgage for a land or any lands or all
the lands. The number of the mortgage intended to be paid off should be
mentioned in the dismortage letter.
800555
Access
Revision No.: 1
Power of attoreny if the agent
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
page 96
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 97
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-02
Grant Registration
Customers
Description
All
Business
Citizens
This service aims to be the owner of the gift of his possessions drug controls by
the court legitimacy.
Please follow the following steps:
Workflow
1-
Record demand in the customer service center.
2-
Payment of fees. "
Document
Documents
Special Conditions
Passport and family book of the donor
in case of non-availability in the
system
copy
Passport and family book of the
transferee in case of non-availability in
the system
copy
The identity of the donor card and
transferee in case of non-availability in
the systemm
copy
Valid tade license of Real Estate
Managemente (in the case of
companies)
copy
Court Message origin or a true copy
Fees
Adoption of the gift of the court
Nil
- The necessity to present the identity card in all transactions of the Al Ain
Municipality
Special
Conditions
- in case of main relatives (father, mother, son, daughter, wife, grandfather,
grandmother of the parties) fees of AED 2000.
- in case of branches relative (sister, brother, uncle, aunt, uncle, aunt) a 2%
fees.
- Address the Property Registration Section in property management for the
valuation of the property intended to be granted in the case of 2%.
Revision No.: 1
page 98
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
- The grant involves the entire land or share / part of the land provided that
no division for the land.
- A donation is not allowed for the public houses and industrial land and the
granted farms .
- In case that the land is mortgaged , the mortgaged authorities should be
addressed
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 99
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-03
Heirs Registration
Customers
Description
All
Business
Citizens
This service aims to be the owner of the gift of his possessions drug controls by
the court legitimacy.
Please follow the following steps:
Workflow
1-
Determine the percentages
2-
Registration application
Document
Documents
Fees
Special
Conditions
Access
Special Conditions
Aletter sent by the court to the
municipality for the implementation of
the rule of inheritance
copy
Letter of inheirtance limitation
replica
All passports of heirs (if not updated in
the system of land)
copy
Syndication is all the heirs (if not
updated in the system of land)
copy
Identity cards of all the heirs (if not
updated in the system of land)
copy
Nil
- The necessity to present identity card in all transactions of Al Ain
Municipality
- In the case that the land is registered in the name of the heirs the
transaction is considered a waiver of specified right one and fees are
collected for it.
800555
info@am.ae
City Center (Main
Revision No.: 1
page 100
Revision Date : 5/5/2014
0097126715550
Northern Sector
Document Code.:AACM-CS-GL01
Western Sector
Building)
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 101
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-04
Lease Contract Termination
Customers
Description
All
Business
Citizens
This service aims to terminate the lease and the abolition of all the agreed
conditions, including (to terminate the contract, the closure of the contract, and
the cancellation of the contract).
Please follow the following steps:
Workflow
Documents
1-
Submission of the application
2-
Provide the required documents
3-
Payment of fees
Document
Special Conditions
Tenant Documents (passport, national
ID, modern identity for citizens in case
they are not available in the system passport, residence, ID card for noncitizens): copy
Lessor documents (passport, national
ID, modern identity for citizens in case
they are not available in the system passport, residence, ID card for noncitizens)
copy
Draft of the lease (and not printing
handwritten)
3 copies of original
Trade license for companies
copy
The contract to be canceled /
terminate / close
two originals
The decision of the dispute resolution
committee or certified by the court
procedures. (In the event of
termination) : copy
Clearance from the Al Ain Distribution
Company
Fees
Special
Conditions
Revision No.: 1
copy
Nil
- The necessity to present the identity card in all transactions of the Al Ain
Municipality
- You can not cancel a lease if there Internal contracts or the contract for
internal leasing
page 102
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
- In the case of changing the leases of the commercial licenses the license
should be cancelled or amend the new title for commercial license
- Power of attorney in the case of attorney
- Terminate the contract issued by the municipality under the judgment of the
Court
- Close the expired contract based on the unwillingness of the parties to
renew the contract
- Cancel the contract based on the desire and satisfaction of the parties of the
contract
- The presence of the applicant or his attorney and bring a copy of the power
of attorney
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 103
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-05
Properties Sale and Purchase Registration
Customers
Description
All
Business
Citizens
This service aims to seller concession on indigenous rights and dependency for a
property to the buyer which is recorded in land administration system
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Payment of fees
3-
Receiving the approved contract
Document
Documents
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated in
the system of land)
copy
Identity Card (if not updated in the
system of land)
copy
Land verification certificate not
exceeding one month
copy
Search certificate of land not
exceeding 15 days
copy
Evaluation certificate
copy
If it is a sale and purchase process
(for companies), then a trade license
should be submitted too which should
be 100% local
copy
Procuration and the purchase process
should be stated explicitly
original
Fees
Fees
Special Conditions
Properties Sale and Purchase
Registration
Cost
2% of the highest price
Special
Revision No.: 1
page 104
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
- The necessity to present of identity card or all transactions of of Al Ain
Municipality
- It's allowed to sell a complete land, or share of the land or part of the
share
Conditions
- It is not allowed to sell an allocated living lands and farms
- Temporary land cannot be sold
- Public houses can be sold if they are inherited only with the permission of
the Ministry of Presidential Affairs
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 105
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-06
Registration of Sale and Purchase through the Court
Customers
Description
All
Business
Citizens
This service aims to seller concession on indigenous rights and dependency for a
property to the buyer based on the court order and are recording the process of
buying and selling in the land administration system.
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Provide the required documents
3-
Payment of fees
Document
Special Conditions
A letter from the court
Documents
original or true copy
Passport (if not up to date in the
system of land) : copy
Family book (that were not updated in
the system of land)
copy
Identity Card (if not updated in the
system of land)
copy
Letter of procuration if available
Fees
Fees
Cost
Registration of Sale and Purchase
through the Court
2% of landselling price
- Present identity card in all transactions of Al Ain Municipality
- It's allowed to sell a complete land, lot of the land or part of the lot
Special
Conditions
- Land verification certificate is not required
- The original judgment document should be attached or true copy of it and
attach a letter addressed to the municipality with the enforcement of the
judgement
Access
Revision No.: 1
page 106
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 107
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-07
Mortgage Registration
Customers
Description
All
Business
Citizens
This service aims to record mortgage to ensure the rights of the owner and the
current side.
Please follow the following steps:
Workflow
Documents
Fees
1-
Submission of the application
2-
Provide the required documents
3-
Payment of fees
Document
Special Conditions
Passport (if not up to date in the
system of land) : copy
Family book (that were not updated in
the system of land) : copy
Identity Card (if not updated in the
system of land) : copy
Mortgage contract : (3) original
copies
Agency in the case of the legal agent - In the case of minors must bring a
original
permission subject to
a minor share of the competent
courts
Is determined by the type of message
on the mortgage foreclosure
Mortgage of first grade
Mortgage to second-degree
Mortgage third degree
Possessory pledge
Nil
- The necessity to present identity card in all transactions of Al Ain
Municipality
Special
Conditions
- In case of minors, permission of mortgage should be brought for minor
share from the competent courts.
- It's not allowed to put into mortgage a morgaged land with another
mortgage for the same level.
- The mortgage could be applicable on more than a land. Mortgage type is
determined according to
Revision No.: 1
page 108
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
- the letter of the mortgage authority (first level mortgage, second level
mortgage, third level mortgage , possession mortgage.
800555
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info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 109
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-08
Mortgage Alteration
Customers
Description
All
Business
Citizens
This service aims to convert / change / modify the source of a mortgage from
one side to the other.
Please follow the following steps:
Workflow
1-
Apply the request.
2-
Provide the required documents
3-
Payment of fees
Document
Documents
Special Conditions
Passport (if not updated in the system
of land)
copy
Family book (if not updated in the
system of land)
copy
Emirates ID (if not updated in the
system of land)
copy
Letter approve the transfer of
mortgage from new mortgage
copy
Letter of non-objection from the
previous bank (in the case of changing
the point of foreclosure)
copy
Fees
Cost
Modify the terms mortgage contract
or real estate mortgage without
increasing the amount of mortgage.
Fees
Revision No.: 1
Increase the value of mortgage
50
0.001 of the difference between the
amount of registered mortgage and
the new amount
Replace the mortgaged property with
another property
1000
Conversion Mortgage
200
page 110
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Extend the repayment period of the
mortgage contract
1000
Minimum charge
50
Maximum charge
1000000
- When you add a second mortgage or a third on the same land does not
allow the system to add new mortgage with the same level of the previous
mortgage and the client must address one of the mortgage autourities to
change the level of mortgage
- You must specify the reason for the refusal of the demand of the change in
the mortgage system.
Special
Conditions
- The label of the change is extracted from the system of mortgage and
pastes on the contract.
- You can change the type of mortgage and the level.
- Mortgage can be transferred from the land / several land to the land /
several other lands.
- The necessity to present the identity card in all transactions of the Al Ain
Municipality.
800555
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info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 111
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-09
Investment Contract Revocation
Customers
Description
All
Business
Citizens
This service aims to terminate the contract of investment and the elimination of
all the conditions agreed upon.
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
Access
1-
Record demand in the customer service center.
2-
Payment of fees. "
Document
Special Conditions
Draft of investment contract : three
original copies
Investment contract to be drafted:
original copy
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated in
the system of land)
copy
Identity Card (if not updated in the
system of land)
copy
Power of attoreny in the case of proxy
copy
Nil
- The necessity to present identity card in all transactions of Al Ain
Municipality
- system does not allow to cancel investment contracts if they contain
investment contracts or internal leases
800555
info@am.ae
City Center (Main
Building)
Revision No.: 1
page 112
Revision Date : 5/5/2014
0097126715550
Northern Sector
Document Code.:AACM-CS-GL01
Western Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 113
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-10
Properties Certificate
Customers
Description
All
Business
Citizens
A certificate showing the customer's property and indicate the manner of tenure
and the certificate is issued at the request of the customer
Please follow the following steps:
Workflow
1-
Apply the request
2-
Payment of fees
3-
Receiving a certificate of property
Document
Special Conditions
Passport (if not updated in the system Family book (if not updated in the
of land): copy
system of land): copy
Documents
Emirates ID (if not updated in the
system of land): copy
Attorney in case of the presence of
representative
Fees
Trade license if the owner is a
company or organization: copy
copy
Nil
- The necessity to present Emirates ID in all transactions of Al Ain City
Municipality
Special
Conditions
- Owners must present themselves or who is on behalf of them with legal
power of attorney in case of updated special data for the land
- Must be the client's file in the municipality and in the absence of his
presence are starting to make a person to create a file
Access
800555
info@am.ae
City Center (Main
Building)
Revision No.: 1
page 114
Revision Date : 5/5/2014
0097126715550
Northern Sector
Document Code.:AACM-CS-GL01
Western Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 115
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-11
Merging Lands
Customers
Description
All
Business
Citizens
This service aims to integrate earths adjacent to become one land.
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Provide the required documents
3-
Payment of fees
Document
Documents
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated in
the system of land)
copy
Identity Card (if not updated in the
system of land)
copy
the trade license (for companies)
copy
Integration Message copy
copy
Fees
Special Conditions
Merger, if any decree
Agency in the case of a proxy
Nil
- The necessity to present identity card in all transactions of Al Ain
Municipality
Special
Conditions
Revision No.: 1
- If the land is mortgaged to multiple mortgages levels, these mortgages are
transferred to the merged territory automatically after termination
process, which requires approval the mortgaged authorities.
- If the land is mortgaged to mortgages with matching levels, the system
will not allow to pass through the process of termination unless the
landowner obtains a letter from banks approving on changing the level of
mortgages. Note that the modifying the previous mortgage is an
independent process of the system.
page 116
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 117
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-12
Investment Contract Registration
Customers
All
Business
Citizens
Description
This service aims to document the investment contract as agreed between the
parties.
Workflow
Nil
Documents
Fees
Document
Special Conditions
Documents tenant (passport, national
ID, modern identity for citizens in case
they are not available in the system a passport, residence, identity for noncitizens) : copy
Lessor documents (passport, national
ID, modern identity for citizens in case
they are not available in the system a passport, residence, identity for noncitizens) : copy
Investment contract : Number (3)
original copies
Department of Real Estate license
valid : copy
Nil
- The necessity to present of identity card in all transactions of of Al Ain
Municipality
Special
Conditions
- System will not allow registration of the lease or investment contract if the
use of the land is agricultural or public house.
- Registration of investment contracts is possible on industrial land owned
by the municipality.
800555
Access
Working
Hours
Revision No.: 1
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Sunday - Thursday: 8:00 am 3:00 pm
page 118
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
call center hours:
24/7
Revision No.: 1
page 119
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-13
Ownership Deed
Customers
Description
All
Business
Citizens
This service aims to issue an ownership deed of real estate and property at the
request of the customer (including the new ownership deed to the property,
Replacement, and instead of corrupted).
Please follow the following steps:
Workflow
1-
Apply the request
2-
pay the fees in case of not new issuance
3-
receive the ownership deed
Document
Documents
Special Conditions
Passport (if not updated in the system
of land)
copy
Family book (if not updated in the
system of land)
copy
Emirates ID (if not updated in the
system of land)
copy
Old ownership deed in the case of
replacement
Original
Circular Letter from the police in the
event of loss of title to the property
copy
Fees
Fees
Cost
Ownership Deed fee
no fees for first time issuance,
Otherwise 500 Dh
- The necessity to present of Emirates ID in all transactions of of Al Ain City
Municipality.
Special
Conditions
- The presence of the owner or legal representative.
- No ownership deeds for temporary lands.
- When you issue the ownership deed replacement, submit a letter from the
police station stating the loss of property.
Revision No.: 1
page 120
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 121
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-14
Provisional and Industrial Lease Contracts Registration
Customers
Description
All
Business
Citizens
This service aims to registration and renewal and collecting rent industrial land
and temporary leased from the government (including industrial land, camps,
businesses, farms, Azab, schools, health facilities, lounges,,,).
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Pay Service fees.
3-
Reciving the label.
Document
Special Conditions
y
Documents
Revision No.: 1
Passport (if not updated in the
system of land )
copy
Family book ( if not updated in the
system of land )
copy
Emirates ID ( if not updated in the
system of land )
copy
Attorney in case of the presence of
representative
original copy
Valid trade license in case of
companies
copy
Factory license of the Abu Dhabi
Chamber ( in the case of factories)
Copy
Passport (if not up to date in the
system of land )
copy
Family book ( that were not updated
in the system of land )
copy
Identity Card ( if not updated in the
system of land )
copy
Trde license
copy
page 122
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
A report originating from Ministry of
labour (not less than 20 workers)
copy
Civil Defense Certificate ( Meet Terms
of safety )
copy
A certificate from the Department of
Health ( warehouses Affairs )
copy
Certificate ( completion percentage )
for the project
copy
Attorney in case of the presence of
representative
copy
y
Passport (if not up to date in the
system of land )
copy
Family book ( that were not updated
in the system of land )
copy
Identity Card ( if not updated in the
system of land )
copy
Business license
copy
License from the Health Authority Abu Dhabi
copy
Civil Defense Certificate ( Meet Terms
of safety )
copy
A certificate from the Department of
Health
copy
Certificate ( completion percentage )
for the project
copy
Agency in the event of failure to
attend his relationship
copy
In the case of registration and renewal Passport (if not up to date in the
of contract educational projects
system of land )
Revision No.: 1
copy
Family book ( that were not updated
in the system of land )
copy
Identity Card ( if not updated in the
system of land )
copy
Business license
copy
Approval of the Abu Dhabi Education
Council
copy
Civil Defense Certificate ( Mostofi
Terms of safety )
copy
A certificate from the Department of
Health ( warehouses Affairs )
page 123
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
copy
Certificate ( completion percentage )
for the project
copy
Agency in the event of failure to
attend his relationship
copy
Fees
Passport (if not up to date in the
system of land )
copy
Family book ( that were not updated
in the system of land )
copy
Identity Card ( if not updated in the
system of land )
copy
Business license
copy
A certificate from the Environment
Agency
copy
Civil Defense Certificate ( Mostofi
Terms of safety )
copy
A certificate from the Department of
Health ( warehouses Affairs )
copy
Certificate ( completion percentage )
for the project
copy
Certificate of Abu Dhabi Food Control
Authority ( Mostofi conditions )
copy
Agency in the event of failure to
attend his relationship
copy
Nil
- The necessity to present the identity card in all transactions of the Al Ain
Municipality
- The owner presents himself or his representative
Special
Conditions
- It's allowed to create a process of registering a lease on a territory which
does not have owners
- process of registering will not allow the user to create more than one lease
on the same land
- Lease registration process can be applied to industrial land owned by the
municipality
- in case of camps companies , regulatory reporting period will be after the
payment of the fees
Access
Revision No.: 1
page 124
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 125
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-15
Copies from the Municipality Records
Customers
Description
All
Business
Citizens
This service aims to copy any document required by the owner of its property
file either paper or electronic file, also includes a re-print of the contract.
Please follow the following steps:
Workflow
1-
The presence of the owner or his legal representative to the
2-
Department of Property Registration city of Al Ain Municipality - Ground
Floor
3-
Recieve the document
4-
Payment of fees
Document
Documents
Fees
Special Conditions
Passport (if not updated in the system
of land)
copy
Family book (if not updated in the
system of land)
copy
Identity Card (if not updated in the
system of land)
copy
Power of Attoreny if the agent
copy
Fees
Cost
Copies from the Municipality Records
50.0
- The necessity to present of the Emirates ID in all transactions of of the Al
Ain City Municipality.
Special
Conditions
- The owner presents himself or the legal representative.
- present the ID or power of attorney.
- The types of the documents that can not be provided: decrees, internal
correspondence.
Access
Revision No.: 1
page 126
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 127
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-16
Lease Contract Registration
Customers
Description
All
Business
Citizens
This service aims to document the leases to become formal in nature, and
include the following actions:
- Registration of the lease (less or more than 4 years).
- Renewal of the lease.
- Amendment of the lease by the tenant.
- Amendment of the lease by the lessor.
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Payment of fees.
Document
Documents
Special Conditions
tenant Documents (passport,
national ID, modern identity for
citizens in case they are not available
in the system - passport, residence, ID
card for non-citizens)
copy
Lessor tariff documents (passport,
national ID, modern identity for
citizens in case they are not available
in the system - passport, residence, ID
card for non-citizens)
copy
Lease (printed, not handwritten)
Three original copies
You want to modify lease
two originals
Commercial license for companies
copy
In the case of subletting must have
renter's license valid Real Estate
Management
copy
Fees
Fees
Revision No.: 1
Cost
Registration leases less than four
years
AED 100
Registration leases four years and
more
1% of the contract value
page 128
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Amendment of the lease
AED50
- The necessity to present the identity card in all transactions of The Al Ain
Municipality
- In the case of the internal lease the tenant must have the license of
managing the real estate .
- approval of the the lessee and the lessor in case of amendment.
Special
Conditions
- In case that there is court request compelling a one of the contract parties
to renewal process of the contract is done without reference to the other
party and the right holder has to provide judicial order in case of renewal.
- Building registeration details must be updated
department of building contracts.
in the registration
- It's not allow to register the lease if the use of the land is residential villas
added with social approval from the Committee of multiple units.
- Not allowed to rent apartments and unlicensed units from the competent
authorities.
- Not allowed to lease land assigned for a particular purpose unless explicitly
stated in the lease agreement between the owner and municipality such as
factories, hospitals, schools, companies
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 129
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-17
Land Verification Certificate
Customers
Description
All
Business
Citizens
This service aims to issue a certificate of research at the request of the client
and explain restrictions Kalrhen and registered investment on that land
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
1-
Submission of the application
2-
Payment of fees
3-
Receive the certificate
Document
Special Conditions
Passport (if not up to date in the
system of land) : copy
Family book (that were not updated
in the system of land) : copy
Identity Card (if not updated in the
system of land) : copy
Agency in the case of a proxy : copy
Nil
- The necessity to present the identity card in all transactions of the Al Ain
Municipality
- certificate of search is not issued for temporary land.
- legal representative has to come
800555
Access
Working
Revision No.: 1
info@am.ae
in the absence of owner .
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
page 130
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
Sunday - Thursday: 8:00 am 3:00 pm
Hours
call center hours:
24/7
Revision No.: 1
page 131
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-18
Land Borders Annexation
Customers
Description
All
Business
Citizens
This service aims to combine the entire corridor or equally between private
residential land and agreed to certain conditions and controls.
Please follow the following steps:
Workflow
Documents
Fees
1-
Register
2-
Provide the required documents
3-
Receiving no objection certificate
Document
Special Conditions
Passport (if not up to date in the
system of land) : copy
Family book (that were not updated in
the system of land) : copy
Identity Card (if not updated in the
system of land) :copy
trade license (for companies) : copy
Annexation request letter
Original
In the case of annexation of the entire
corridor, you should bring approval of
neighbor
copy
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality
- Verification that there are no buildings opposite to annexation.
Special
Conditions
- Annexation does not result the line construction exceeding, line regulation
or existing services.
- The annexation does not affect the main official entrances to the
neighboring plots.
- The landlord bears the cost of transferring services, if any
- If the annexation is more than 6 meters, it will be referred to the Land
Commission
Revision No.: 1
page 132
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 133
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-19
The division of the land
Customers
Description
All
Business
Citizens
This service aims to divide the piece of land at the request of the client.
Please follow the following steps:
Workflow
Documents
1-
Submission of the application
2-
Payment of fees after the study and approval of the application
Document
Special Conditions
Passport (if not up to date in the
system of land) : copy
Family book (that were not updated in
the system of land) : copy
Emirates Identity Card (if not updated
in the system of land) : copy
Partition resolution issued by the court
replica
Fees
letter from the client requesting the
division if it was within the approved
cases and the types of permitted use
division
Fees
Cost
Land Division
2000.0
- The necessity to present the Emirates identity card in all transactions of Al
Ain Municipality
Special
Conditions
- The mortgage of the divided land turns to (many land mortgage) on the
result lands automatically after the approval of the mortgaged parties.
- There is decision that prevents the division of residential land, except the
lands which are allocated to partners and the provisions of the courts and
the lands previously merged.
- It must be a shared land..
Access
Revision No.: 1
800555
info@am.ae
page 134
Revision Date : 5/5/2014
0097126715550
Document Code.:AACM-CS-GL01
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 135
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-20
Allocated Land Site Change
Customers
Description
All
Business
Citizens
This service aims to change the location of the land dedicated (include: private
residential land, temporary, countryside.
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Determine land
3-
Adoption of real estate registration
Document
Documents
Special Conditions
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated in
the system of land)
copy
Emirates Identity Card (if not updated
in the system of land)
copy
Land change request letter out
customized
Fees
Vowed not to claim to be the plot
subject of change its position
Nil
- The necessity to present the Emirates identity card in all transactions of Al
Ain Municipality.
Special
Conditions
Access
- The serviceis provided one time only unless that there is exceptions.
- The system evenly distributes rations in case there is more than one owner
has been granted land
800555
info@am.ae
City Center (Main
Revision No.: 1
page 136
Revision Date : 5/5/2014
0097126715550
Northern Sector
Document Code.:AACM-CS-GL01
Western Sector
Building)
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 137
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-21
Communal Houses Allocation
Customers
Description
All
Business
Citizens
Through this service to the allocation of housing for citizens and housing is
determined by the relevant committee in the event of non-specific
customization, and, if selected customization housing is allocated based on
specific Emiri decree.
Please follow the following steps:
Workflow
1-
The client logs demand in the customer service center.
2-
Determine the housing after the approval of the Commission.
3-
Adoption of the real estate registration
Document
Documents
Fees
Special Conditions
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated
in the system of land)
copy
Identity Card (if not updated in the
system of land)
copy
Nil
- ‫نيعلا ةنيدم ةيدلب تالماعم عيمج يف ةيوهلا ةقاطب زاربإ ةرورض‬
- ‫يواستلاب صصحلا عيزوتب ماظنلا موقي‬, ‫كلام نم رثكأ دوجو لاح يف‬
‫نكسملا هُحنم مت‬.
Special
Conditions
- ‫صيصختلل لباق نكسملا ربتعي‬, ‫كلام دوجو مدع لاح يف‬/‫ىلع كالم‬
‫نكسملا‬.
- ‫صيصختلا رمأ سفن ىلع صيصخت يتيلمع ءاشنإ نم ماظنلا عنمي‬,
‫رييغت بلط وأ ناكملا بحس بلط قيرط نع لوألا بلطلا كف لاح يف الإ‬
‫صصخملا نكسملا عقوم‬.
- The necessity to present the identity card in all transactions of Al Ain
Municipality
Revision No.: 1
page 138
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
- The system distributes the shares equally, if there is more than one owner
has been granted the residence.
- The residence is considered customizable, in the absence of the owner /
owners of the residence.
- The system prevents creating two allocation processes on the same
customization order, except in the case of decoding the first application by
application of withdraw the place or the application to change the location
of residence location.
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 139
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-22
Sign a commitment to let the evaluater
to visit and enter the site
Customers
Description
All
Business
Citizens
This service aims to allocate land to citizensaccording to the edicts, then the
slots are determined by the relevant committee in the Municipality in case of the
non-specific customization, and if the edict was customizated, then the slot will
be allocated according to that.
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Provide the required documents
Document
Documents
Fees
Special Conditions
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated in
the system of land)
copy
Identity Card (if not updated in the
system of land)
copy
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality
Special
Conditions
- The system distributes the shares equally in case there is more than one
owner has been granted the residence
- The slot is considered customizable, in the absence of the owner / owners
of the residence
- The system prevents creating two allocation processes on the same
customization order, except in the case of deactivating the first application
by withdrawing it or change land site allocation
Access
Revision No.: 1
page 140
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 141
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-23
Temporary Lands Allocation
Customers
Description
All
Business
Citizens
This service aims to allocate land according to interim orders of the High
Commissioner coupons are determined by the relevant committee (Industrial,
camps Enterprises, Azab, health facilities, factories, farms Animal Production)
Please follow the following steps:
Workflow
1-
Apply the request.
Document
Documents
Fees
Special Conditions
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated
in the system of land)
copy
Emirates ID (if not updated in the
system of land)
copy
Portrait
copy
Limitation of succession in the case of
the heirs
copy
Nil
- The necessity to present the identity card in all transactions of Al Ain City
Municipality
Special
Conditions
- The process of customization of lands is not complete unless it's assured
that the registration fee of the lease is paid and the payment of the rent for
the first year at least.
- Land plan will be issued for temporary lands if requested by the customer
except the farms; the certificate is issued to whom it may concern.
- The presence of the applicant or his representative
Access
Revision No.: 1
800555
info@am.ae
page 142
Revision Date : 5/5/2014
0097126715550
Document Code.:AACM-CS-GL01
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 143
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-24
In-Kind Share Concession
Customers
Description
All
Business
Citizens
This service aims to sign a waiver its right owner / his share of the land, or at
his house
Please follow the following steps:
Workflow
1-
Registration application
2-
Payment of fees
3-
Final approval
Document
Special Conditions
Judgment and a letter from the court
original
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated
in the system of land)
copy
Identity Card (if not updated in the
system of land)
copy
Business license in the case of
companies
Documents
Fees
Special
Conditions
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality. The original court judgment or the true copy.
800555
Access
Revision No.: 1
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
page 144
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 145
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-25
Evaluation Certificate
Customers
Description
All
Business
Citizens
This service aims to issue an evaluation certificate based on client request.
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Provide the required documents
3-
Payment of fees
Document
Documents
Special Conditions
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated in
the system of land)
copy
Identity Card (if not updated in the
system of land)
copy
Building Permit
copy
Request for valuation of property
originally
Fees
Special
Conditions
Access
Fees
Cost
Certificate fee
1000.0
- The necessity to present the identity card in all transactions of Al Ain
Municipality
- Sign a commitment to let the evaluater to visit and enter the site
800555
info@am.ae
City Center (Main
Revision No.: 1
Completion building certificate or
building free land certificate
page 146
Revision Date : 5/5/2014
0097126715550
Northern Sector
Document Code.:AACM-CS-GL01
Western Sector
Building)
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 147
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-26
Legal Name Change
Customers
Description
All
Business
Citizens
This service aims to change / modify the name of the owner / construction
company on a book from Oadarh Court of Residency and Foreigners Affairs.
Please follow the following steps:
Workflow
1-
Submission of the application.
2-
Payment of fees.
3-
Receipt of the poster.
Document
Documents
Special Conditions
Adoption of the name change from
Passport (if not up to date in the
the court or the Department of
system of land) copy
Residency and Foreigners Affairs copy
Family book (that were not updated
in the system of land) copy
Fees
Emirates Identity Card (if not updated
in the system of land) copy
Fees
Cost
Legal Name Change
50.0
- The necessity to present the identity card in all transactions of Al Ain
Municipality
Special
Conditions
- The amendment of the person / the company should be given if the
amendment creates a correspondent name.
- The amendment of the name lets the system user to amend the person
details.
Access
800555
info@am.ae
City Center (Main
Building)
Revision No.: 1
page 148
Revision Date : 5/5/2014
0097126715550
Northern Sector
Document Code.:AACM-CS-GL01
Western Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 149
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-27
Land Layout
Customers
Description
All
Business
Citizens
This service aims to print maps and plans for the property of the client.
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
1-
Submission of the application
2-
Provide the required documents
3-
Payment of fees
Document
Special Conditions
Passport (if not up to date in the
system of land) copy
Family book (that were not updated
in the system of land) copy
Fees
Cost
Land Layout
200.0
- The necessity to present the identity card in all transactions of Al Ain
Municipality. A legal representative should be available in case of the
absence of the owner.
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Revision No.: 1
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
page 150
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
24/7
Revision No.: 1
page 151
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-28
Increasing Land Plot Area
Customers
Description
All
Business
Citizens
This service aims to increase the area of public housing or land after the
completion of the technical requirements of the Town Planning Sector and
space.
Please follow the following steps:
Workflow
Documents
Fees
1-
Submission of the application.
2-
Pay the service fee.
3-
Assess the amount of increase in the area (public housing are exempt
from fees rating by the decision of the Executive Council).
4-
Pay the amount of assessment increase the area of land
Document
Special Conditions
Passport (if not up to date in the
system of land) copy
Family book (that were not updated
in the system of land) copy
Identity Card (if not updated in the
system of land) copy
trade license of legal persons (in the
case of companies) copy
Fees
Service Request
Cost
2000 AED
- The necessity to present the identity card in all transactions of Al Ain
Municipality
- Verification of the absence of the buildings constructions opposite to the
increase.
Special
Conditions
- Increase does not result the line construction exceeding, line regulation or
existing services.
- The increase does not affect the main official entrances to the neighboring
plots.
- The landlord bears the cost of transferring services, if any
Revision No.: 1
page 152
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 153
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-29
Bequest Registration
Customers
Description
All
Business
Citizens
This service aims to registration rights of the testator recommended to them by
inheritance according to the terms and conditions of the courts
Please follow the following steps:
Workflow
1-
Apply the request.
2-
Pay the service fee.
Document
Documents
Fees
Special
Conditions
Access
Special Conditions
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated
in the system of land)
copy
Emirates ID (if not updated in the
system of land)
copy
trade license of legal persons (in the
case of companies)
copy
Message client's request to increase
space
original
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality.
- A legal representative should be available in case of the absence of the
owner.
800555
info@am.ae
City Center (Main
Building)
Revision No.: 1
page 154
Revision Date : 5/5/2014
0097126715550
Northern Sector
Document Code.:AACM-CS-GL01
Western Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 155
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-30
To Whom it May Concern Certificate
Customers
Description
All
Business
Citizens
This service aims to issue a certificate To Whom It May Concern for different
purposes (for Azab, companies camps, change the reference number of land
owners) and based on the client's request to be submitted to government
departments or other entities
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
1-
Submission of the application
2-
Signature
Document
Special Conditions
Passport (if not up to date in the
system of land) copy
Family book (that were not updated
in the system of land) copy
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality. The service is requested by the the owner or the
representative.
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 156
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-31
Rental Units Registration
Customers
Description
All
Business
Citizens
This service aims to provide a temporary land use permit for construction
companies for the purpose of managing contracts.
Please follow the following steps:
Workflow
Documents
Revision No.: 1
1-
The lessor fill form data and account opening options
2-
The account is opened to the applicant and notified with the account
number, user name and password
3-
The lessor fill a data entry form with his own real estate
4-
Property registration / units
Document
Special Conditions
opening the account attachments :-
Data Form and options of opening an
account
copy
A valid passport of the owner and the
person authorized to sign and
delegate
copy
Valid residence of the person
authorized to sign and delegate
copy
Family Book of the owner (for all
citizens)
copy
National identity card valid for the
owner and the person authorized to
sign and delegate
copy
Approved signature form
authenticated by the court (if you
select the option of blind signature)
copy
Procuration letter for the legal
representative of the owner
copy
Trade license (for companies only)
copy
Associate membership of the Chamber
of Commerce and Industry (companies
only)
page 157
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Fees
copy
Legal procuration letter to authorize
the signature or for the Company
establishment or authorization letter
from the company (for companies
only)
copy
Electronic copy of the terms and
conditions of lease used by the owner
(if any) with the provision of hard
copy signed by the person authorized
to sign
copy
Attachments for the registration of
real estate: -
Real estate data entry form (the
owners and property management
companies)
copy
Data entry form for the valid leases
(owners and property management
companies)
copy
Property management contract
registered by the municipality and of
each property (real estate
management companies only)
copy
Fees
Cost
For each property, paid once
1000
for each unit, paid once
5
Openning the account
Special
Conditions
- The necessity to present the identity card in all transactions of Al Ain
Municipality.
- In case that the lessee does not have a bank account, a bank account will
be opend for him
800555
Access
Working
Revision No.: 1
free
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
page 158
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
Sunday - Thursday: 8:00 am 3:00 pm
Hours
call center hours:
24/7
Revision No.: 1
page 159
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-32
Permit for Land Usage by Projects
Customers
Description
All
Business
Citizens
This service aims to provide a temporary land use permit for construction
companies for the purpose of saving construction materials or reclamation.
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Payment of fees if the government land or attach the written consent
of the owner of the land if the land was non-governmental
3-
Signature recognition and pledged to use the land for a legitimate
purpose
4-
Receipt of the permit
Document
Documents
Fees
Special Conditions
Building Permit
copy
trade license
copy
Request a temporary use of the land
for the purpose of stating the voucher
number
copy
Consent of the owner of the land if the
land was non-governmental
copy
Fees
Land Owned by government
Cost
1000.0
- The necessity to present the Emirates identity card in all transactions of Al
Ain Municipality.
Special
Conditions
- Consent of the owner for the used land in case that the land is nongovernment owned.
- No fee is taken if the land was owned by non-government.
Access
Revision No.: 1
page 160
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 161
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-L&P-SC-33
Registrar Relocation
Customers
Description
All
Business
Citizens
This service aims to move employees from the President Commissioner property
registration department for the ratification of the signing of the stakeholders in
the contracts and behaviors that are registered with the Department of
registering property in accordance with the provisions of the Regulations
Please follow the following steps:
Workflow
Documents
1-
The client by calling 800 555 mobile car Medicine
2-
Payment of fees
Document
Special Conditions
Passport (if not up to date in the
system of land) copy
Family book (that were not updated
in the system of land) copy
Fees
Fees
Special
Conditions
Access
Cost
Transmission service charge
documented within the city of Al Ain
1500 AED
Documented transmission service
charge outside the city of Al Ain (Abu
Dhabi
4000 AED
- The necessity to present the identity card in all transactions of Al Ain
Municipality
800555
info@am.ae
0097126715550
general help hours:
Working
Hours
Revision No.: 1
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
page 162
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
24/7
Revision No.: 1
page 163
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-L&P-SC-34
Endowment Registration
Customers
Description
All
Business
Citizens
This service aims to register benefit of a Property to its owners in accordance
with the provisions of laws
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
Access
1-
Submission of the application.
2-
Payment of fees.
Document
Special Conditions
Passport (if not up to date in the
system of land)
copy
Family book (that were not updated in copy
the system of land)
Identity Card (if not updated in the
system of land)
original
Endowment letter by the Court
original
Endowment implementation letter
from the court
original
Fees
Cost
Endowment registration fee
50.0
- The necessity to present the identity card in all transactions of Al Ain
Municipality.
- The endowed property cannot be disposed by transferring.
800555
info@am.ae
City Center (Main
Building)
Revision No.: 1
page 164
Revision Date : 5/5/2014
0097126715550
Northern Sector
Document Code.:AACM-CS-GL01
Western Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 165
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Regional
Revision No.: 1
Service Sector
page 166
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Department parks and recreational
parks
Revision No.: 1
page 167
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-P&R-SC-01
Fighting Homes Palm Diseases
Customers
Description
All
Business
Citizens
This service aims to control pests palm houses.
And accessories.
Please follow the following steps:
Workflow
1-
Documents
Nil
Fees
Nil
Special
Conditions
Client connection Pest Control Department at the following numbers
(037020240 - 037020241) and provide the required data in terms of
identifying the region, street, house number, phone number, and
specify the type of injury, if possible
- Palm blights are pest control only in homes
Access
800555
info@am.ae
0097126715550
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 168
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-P&R-SC-02
Site free Certificate of Irrigation Networks
Customers
Description
All
Business
Citizens
This service aims to issue a certificate of absence of irrigation systems and
accessories.
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
1-
Submission of the application
2-
Receive the certificate
Document
Special Conditions
Approved plans for the site of the
Town Planning & survey Sector on
the floppy disk format. Jpg copy
Message from the owner of the
project copy
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality. In case that there are watering lines through the workcourses,
a permit will be issued to change the watering line.
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 169
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-P&R-SC-03
Greenery Work Permit
Customers
Description
All
Business
Citizens
This service aims to issuance / renewal of a work permit in greenery (fossils) for
sites within the boundaries of the departments of parks and recreational parks.
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
1-
Submission of the application.
2-
Providing the bank guarantee in case of demand.
3-
Receipt of the permit
Document
Special Conditions
Approved plans for the site of the
Town Planning and survey Sector on
the floppy disk format. Jpg copy
Message from the project owner to
take responsibility for any damage
original
The formal request of the contractor
original
Pledged by the contractor original
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality. The limits of the specialized sector. In case that there are
watering lines through the workcourses, a permit will be issued to change
the watering line
800555
Access
Working
Hours
Revision No.: 1
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
page 170
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 171
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Community Service Department
Revision No.: 1
page 172
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-CMS-SC-01
Gardens and Parks Reservation
Customers
Description
All
Business
Citizens
This service aims to reserve parks and gardens which enables customers to Al
Ain Municipality of the use of these parks and coordinate their own booking
process.
Please follow the following steps:
Workflow
1-
Documents
Nil
Fees
Nil
Access for booking site in the city of Al Ain Municipality
- The necessity to present the identity card in all transactions of Al Ain
Municipality
- Not to use the facilities for commercial purposes
- To maintain the cleanliness of the site
Special
Conditions
- Bearing damage caused by misuse
- Inform the municipality for any caused damages during the period of
reservation the site
- Commitment to the sites that have been identified only
- Maintain the customs and traditions and in case of making the concerts
- Maintain a quiet location and not disturb the residents and people in the site
Access
800555
info@am.ae
0097126715550
general help hours:
Working
Hours
Revision No.: 1
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
page 173
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
24/7
Revision No.: 1
page 174
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-CMS-SC-02
Non Muslims Cremation Permit
Customers
Description
All
Business
Citizens
This service aims to permit the use of the Holocaust for non-Muslims to burn the
body of non-Muslims deceased in Al Fauaa Holocaust.
Please follow the following steps:
Workflow
1-
The customer review universal service employee with the required
documents.
2-
Receive a copy of the permit.
Document
Documents
Fees
Special
Conditions
Revision No.: 1
Special Conditions
Death certificate
Original
Message from the police statement
burning
Original
A letter from the Embassy of the State
of the deceased with the clarification
of the person authorized to deliver the
parent body
Original
Deceased passport
copy
The establishment of the deceased or
a visit visa image provided that they
are issued by the Emirate of Abu
Dhabi
copy
identifiable Documents of the person
authorized to hand over the corpse
copy
Emirates Identity card
Original
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality.
- Submitting the documents of the authorized person according to the
embassy letter.
page 175
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
- The deceased residence or visa should be issued from the Emirate of Abu
Dhabi
- Make sure the police letter of clarifying the cremation
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 176
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-CMS-SC-03
Sports Facilities Reservation
Customers
Description
All
Business
Citizens
This service aims to reserve sports stadiums in residential neighborhoods, which
enables customers of Al Ain city to use them.
Please follow the following steps:
Workflow
Documents
Fees
1-
Access the booking site in Al Ain Municipality official website
2-
Select reservation form
3-
choose the desired playground to be booked
4-
Choose the desired day and hour during the month
5-
Enter person's identity and attach a copy of it with the application
Document
Special Conditions
Identity Card
Original
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality
- The presence of the applicant to the stadium in person and bring the
identity card
Special
Conditions
- Maintaining public properties
- Customer can reserve two days a week for an hour a day during the entire
month Example: If the playground was booked Sunday and Tuesday from
5-6 pm, it will be booked for a month
- If the identity number does not match the identity number on the
application, the booking form will be canceled
Access
Revision No.: 1
800555
info@am.ae
page 177
Revision Date : 5/5/2014
0097126715550
Document Code.:AACM-CS-GL01
Link
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 178
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-CMS-SC-04
Public Works Permit
Customers
Description
All
Business
Citizens
This service aims to permit the use of special equipment for filling settlement
and transfer of sand in the city of Al Ain.
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
Access
Revision No.: 1
1-
Provide all the required documents and record demand in the customer
service center.
2-
Will be scheduled to visit the site with the client
3-
Receiving authorization
4-
To provide clearance for the recovery of the bank guarantee (in the
case of companies)
5-
Receiving clearance
Document
Special Conditions
Identity Card copy
Proof of ownership or registration (if
country estate, farms and residences)
original
Official agency in the event of failure
to attend the relationship original
Ownership of the equipment (in the
case of companies, equipment must
be the king of them) copy
The company's trade license copy
A contract between the company and
the government agency (in the case of
companies) copy
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality. The applicant should come or his representative. In case of
companiesm a bank guarantee should be provided.
800555
info@am.ae
page 179
Revision Date : 5/5/2014
0097126715550
Document Code.:AACM-CS-GL01
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 180
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-CMS-SC-05
Wedding Halls Reservation
Customers
Description
All
Business
Citizens
This service aims to provide available days in all the wedding halls under the
supervision of Al Ain Municipality (All wedding halls, with the exception of Hall
Khabaisi) and that it is possible that the client seized.
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
1-
Submission of the application.
2-
Select the day you want to book.
3-
Signing of the contract and take a copy
Document
Special Conditions
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality. The applicant should come or his legal representative.
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 181
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Link
Western Sector
Department parks and recreational
parks
Revision No.: 1
page 183
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-P&R-SC-01
Fighting Homes Palm Diseases
Customers
Description
All
Business
Citizens
This service aims to control pests palm houses.
And accessories.
Please follow the following steps:
Workflow
1-
Documents
Nil
Fees
Nil
Special
Conditions
Client connection Pest Control Department at the following numbers
(037020240 - 037020241) and provide the required data in terms of
identifying the region, street, house number, phone number, and
specify the type of injury, if possible
- Palm blights are pest control only in homes
Access
800555
info@am.ae
0097126715550
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 184
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-P&R-SC-02
Site free Certificate of Irrigation Networks
Customers
Description
All
Business
Citizens
This service aims to issue a certificate of absence of irrigation systems and
accessories.
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
1-
Submission of the application
2-
Receive the certificate
Document
Special Conditions
Approved plans for the site of the
Town Planning & survey Sector on
the floppy disk format. Jpg copy
Message from the owner of the
project copy
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality. In case that there are watering lines through the workcourses,
a permit will be issued to change the watering line.
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 185
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-P&R-SC-03
Greenery Work Permit
Customers
Description
All
Business
Citizens
This service aims to issuance / renewal of a work permit in greenery (fossils) for
sites within the boundaries of the departments of parks and recreational parks.
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
1-
Submission of the application.
2-
Providing the bank guarantee in case of demand.
3-
Receipt of the permit
Document
Special Conditions
Approved plans for the site of the
Town Planning and survey Sector on
the floppy disk format. Jpg copy
Message from the project owner to
take responsibility for any damage
original
The formal request of the contractor
original
Pledged by the contractor original
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality. The limits of the specialized sector. In case that there are
watering lines through the workcourses, a permit will be issued to change
the watering line
800555
Access
Working
Hours
Revision No.: 1
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
page 186
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 187
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Support and Assistance sector
Revision No.: 1
page 188
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Tenders and Contracts Department
Revision No.: 1
page 189
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-T&C-SC-01
Commodities Purchase
Customers
Description
All
Business
Citizens
This service aims to exchange food according to the material available in the
Department of Materials
Please follow the following steps:
Workflow
Documents
Fees
Special
Conditions
1-
Submission of the application
2-
Provide the required documents
3-
Payment of fees
Document
Special Conditions
Food release card original
Identity card original
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality
- In case that there is a bill to reserve food and the food is not delivered
during the 48 hours, communicate with the client to determine the cause
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
Link
Western Sector
general help hours:
Working
Hours
Revision No.: 1
Sunday Thursday: 7:00 am - 12:00 pm (food distribution center - Industrial)
Sunday Thursday: 7:30 am - 2:30 pm (municipal offices)
page 190
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
call center hours:
24/7
Revision No.: 1
page 191
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-T&C-SC-02
Forage Card Issuance
Customers
Description
All
Business
Citizens
Extract feed card for citizens who hold cards Animal Census of Abu Dhabi Food
Control Authority.
Please follow the following steps:
Workflow
1-
Submission of the application.
2-
Mobilization of fodder card information (in the absence of the empty
boxes in the current card will be issued a new card).
3-
Receipt of the card feed.
Document
Documents
Fees
Special Conditions
Valid Animal surevy Card
Copy
Valid Animal surevy Card from
Counting & Registering Animals
Section
Copy
Customer's Photo(men only)
Copy
Emirates Identity Card
Copy
Nil
- The necessity to present the Emirates identity card in all transactions of Al
Ain Municipality.
Special
Conditions
Access
Revision No.: 1
- Use the special cards approved by the Department of materials in the
management of tenders and contracts.
- In case of temporary farms and the client provides a book from Abu Dhabi
Food Control Authority to provide Rhodes, a temporary delivery certificate of
feed must be provided at the same period mentioned in the book of the
Department of Agriculture.
800555
info@am.ae
page 192
Revision Date : 5/5/2014
0097126715550
Document Code.:AACM-CS-GL01
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
Western Sector
general help hours:
Sunday Thursday: 7:00 am - 12:00 pm (food distribution center - Industrial)
Working
Hours
Sunday Thursday: 7:30 am - 2:30 pm (municipal offices)
call center hours:
24/7
Revision No.: 1
page 193
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-T&C-SC-03
Food Distribution Card
Customers
Description
All
Business
Citizens
This service aims to issuance / renewal / Replacement / Damaged food
distribution card for citizens
Please follow the following steps:
Workflow
1-
Submission of the application
2-
Provide the required documents
Document
Special Conditions
Passport
original
Family book
original
Emirates Identity card
original
photograph (for men only).
(
Ownership of a property in Abu Dhabi
or a valid lease certifie
Documents
:
copy
Certificate from the work of the
husband or wife
copy
Certificate of study continuity of the
sons certified by the school district in
the Emirate of Abu Dhabi)
copy
-
)
y :
Original birth certificate for children
copy
and support for the children certificate
issued by the court
y
y
:
Support certificate issued by the court
Fees
Special
Revision No.: 1
copy
Nil
- The necessity to present the identity card in all transactions of Al Ain
page 194
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Conditions
Municipality
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
Western Sector
general help hours:
Sunday Thursday: 7:00 am - 12:00 pm (food distribution center - Industrial)
Working
Hours
Sunday Thursday: 7:30 am - 2:30 pm (municipal offices)
call center hours:
24/7
Revision No.: 1
page 195
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Accounts Department
Revision No.: 1
page 196
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-AC-SC-01
Properties Contracts Renewal
Customers
Description
All
Business
Citizens
This service aims to renew the contracts of rental premises owned by the
municipalitypremises allocated to citizens and that by titling premiums, as well
as for the premises owned by the citizens and that ended payments ownership
within the social responsibility of the municipality of the city of the property Ain.
Please follow the following steps:
Workflow
1-
Submission of the application.
2-
Provide the required documents.
3-
Pay the rental value.
4-
Signed copies of the contract client .
Document
Documents
Tenant identity card
copy
Agency in the case of the agent
(individuals or companies)
copy
The signature
copy
The Emirates identity card of the
person authorized signatory
copy
Seal the institution / company
original
valid trade license
copy
Fees
Fees
Special
Conditions
Revision No.: 1
Special Conditions
Rental Value
Cost
It is specified upon the contract's
length
- The necessity to present the Emirates identity card in all transactions of Al
Ain Municipality.
- It's required personal presence of the tenant mentioned in the contract.
page 197
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
- All documents submitted by the tenant should be updated.
800555
Access
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
Sunday - Thursday: 8:00 am 3:00 pm
call center hours:
24/7
Revision No.: 1
page 198
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
AACM-AC-SC-02
To Whom it May Concern Properties Certificate
Customers
Description
All
Business
Citizens
This service aims to issue a certificate Whom It May Concern for the owner to
clarify the data the property-owned at the request of others, namely, (Ministry
of Social Affairs, the Abu Dhabi Food Control Authority, Farmers' Services) as a
certificate is issued to the tenant to Al Ain Distribution Company only.
Please follow the following steps:
Workflow
1-
Submission of the application.
2-
Provide the required documents.
3-
Receive the certificate.
Document
Documents
Fees
Special
Conditions
Special Conditions
Emirates Identity card (for the owner
and the tenant)
copy
Lease or trade license (for the tenant
only)
copy
Nil
- The necessity to present the Emirates identity card in all transactions of Al
Ain Municipality.
- All documents submitted by the landlord should be updated.
- The certificate is provided to the tenant of Al Ain Distribution Company only.
800555
Access
Revision No.: 1
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
page 199
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
general help hours:
Working
Hours
‫ دحألا‬- ‫سيمخلا‬: 8:00 ‫ احابص‬15:00 ‫رهظلا دعب‬
call center hours:
24/7
Revision No.: 1
page 200
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Grneral Manager office
Revision No.: 1
page 201
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Investment Office
Revision No.: 1
page 202
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
AACM-IO-SC-01
Signs and Advertisements Permits
Customers
Description
All
Business
Citizens
This service permits (outdoor advertising on public roads) to government bodies,
institutions and private companies for the purpose of advertising
Please follow the following steps:
1-
Provide an electronic copy of the service requirements
2-
In the case of non-objection from the planning point of view, is issuing
a letter to the client to get a no-objection certificates from the
authorities listed below
3-
Provide the required NOC from third parties to departments of the
municipal offices
4-
Payment of fees
5-
Receipt of the statement "
Workflow
Documents
Fees
Special
Conditions
Document
Special Conditions
Letter from the applicant original
land plan for the applicant
copy
A copy of the trade license
copy
The form and content of the ad sizes
copy
The proposed site (Google)
copy
Identity card original
Nil
- The necessity to present the identity card in all transactions of Al Ain
Municipality
- Advertising Fees Act in force in Al Ain Municipality (administrative decision
of the Department of Abu Dhabi Municipality and Town Planning No. 38 of
2004).
Access
Revision No.: 1
page 203
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
800555
info@am.ae
0097126715550
City Center (Main
Building)
Northern Sector
Eastern Sector
Southern Sector
general help hours:
Working
Hours
call center hours:
24/7
Revision No.: 1
page 204
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Western Sector
Advertisement Type
Fees
Advertising the Trade Name of the facility within the range of the leased area (collected only once
at the time of issuing the license)
Up to one square meter
100
Over one square meter
Addition of 25 Dhs for every extra meter
Trade Name Poster on the part sides of the shop (owned by the shop/ not owned)
Up to one square meter
50 Dhs/ yearly
Over one square meter
Addition of 25 Dhs for every extra meter
Electronic Billboard (top of the building – on the roads)
Board size (40 square meter or less)
20000 Dhs/ per year
Over 40 square meter
500 Dhs/ per year (for every m2)
Advertisements Ads Associated with the Commercial Boards
For every square meter
100 Dhs/ per year
Vending Machines Advertisements
For every vending machine per location
1000 Dhs/ per year
Flags Advertisements (Banners)
For each flag
250 Dhs/ per year
Temporary Ads for Sales & Promotional Campaigns
For every request regardless whether accepted
or rejected
Revision No.: 1
page 205
Revision Date : 5/5/2014
200 Dhs
Document Code.:AACM-CS-GL01
For every panel containing sales information
during the sales period as long as the panel
does not exceed 4 m2
500 Dhs
For every promotional campaign panel within
the period as long as it does not exceed 4m2
1500 Dhs
Display Advertising Prizes (cars/ motorcycles/
…etc.)
For every advertisement (fees to be collected
once the cars been displayed even without the
ad)
1500 Dhs/ per month
Air fields & Stadiums fields Advertisements
Air field Ad per day
2000 Dhs
Stadium field Ad per week
2000 Dhs
Paper Ad (Flayers/ leaflets)
Per ad
250 Dhs per month
Per leaflet (regardless to the number of pages
& quality)
500 Dhs
Umbrella Ad
Per her umbrella brand
500
Announcements fixed / rooftops
For every 4 m2 or less
5000 Dhs per year
For every additional m2
100 Dhs per year
Per 4 meters or less
10000 / Yearly
Revision No.: 1
page 206
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Per one square meter of additional
200 / year
Signage (Direction panels to companies location, facilities, warehouse…etc.)
Balloons & Aircraft Ads
500 Dhs daily
For every square meter or less
250 Dhs per year
Every additional square meter
50 Dhs per year
Cars Ads
Saloon Cars body Ads
500 Dhs yearly per car
Cars Body Ads (mini bus, pickup and similar)
1000 Dhs per year
Bus Body Ads
1500 Dhs per year
Animated Ads on the car body
3000 Dhs per year
ATM Machines Ads (Banks Automatic Teller Machines on the public places)
For each machine (except the ones located on
the mean building and the banks)
1000 Dhs per year
All Types of Auto Payment Vending Machines (Telephone Auto-payment services or any other
payment machines)
Each Machine
1000 Dhs per year
Hot Drinks Vending Machines (Tea,
coffee…etc.)
500 Dhs per year
Other Machines
Candies Vending Machines
Vending Machines (candies, chips,
500 Dhs per year
Gums Vending Machines
200 Dhs per year
Revision No.: 1
page 207
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01
Ice Vending Machines
500 Dhs per year
Toys Vending Machines
500 Dhs per year
Revision No.: 1
page 208
Revision Date : 5/5/2014
Document Code.:AACM-CS-GL01