THE DARK SIDE OF CAVITE: DISCOVERING PROMOTIONAL ISSUES AND CHALLENGES IN FEATURING DARK TOURISM A Research Proposal Presented to the Faculty of the Hospitality Management/Culinary Management/Tourism Management Program STI College Bacoor In Partial Fulfilment of the Requirements for the Degree Bachelor of Science in Tourism Management CHIKA AGUILAR LORRENCE DAVE M. CASTILLO KAEYL ANGEL VICENTE NOVEMBER 5, 2021 RESEARCH PROPOSAL APPROVAL SHEET This research proposal entitled: The Dark Side Of Cavite: Discovering Promotional Issues And Challenges In Featuring Dark Tourism prepared and submitted by Chika Aguilar; Lorrence Dave M. Castillo; and Kaeyl Angel Vicente, in partial fulfillment of the Bachelor of Science degree requirements in Tourism Management, has been examined and is recommended for acceptance and approval. Prof. Randy Enderina Research Adviser Ms. Dianne Bacamante Research Coordinator Mr. Richard Arocha Program Head NOVEMBER 5, 2021 FT-CRD-114-00| STI College Bacoor ii TABLE OF CONTENTS Page Title Page i Approval Sheet ii Table of Contents iii CHAPTER 1: Introduction Background of the Study 1 Statement of the Problem 2 Significance of the Study 3 Scope and Limitations 5 Definition of Termns 6 CHAPTER II: Review of Related Literature 7 Promotional Tools in Promoting Dark Tourism 7 Issues and Challenges in Promoting Dark Tourism 9 Beliefs Towards the Promotion of Dark Tourism 11 CHAPTER III: THEORETICAL AND CONCEPTUAL FRAMWORK 15 Theoretical Framework 15 Conceptual Framework 17 REFERENCES 19 FT-CRD-114-00| STI College Bacoor iii CHAPTER 1 INTRODUCTION Dark tourism is quite unknown but recently it became trendy in the tourism industry. Most of the people might have never heard the term dark tourism, but since tourists nowadays are more curious to discover and experience something unique, which Dark Tourism can be a huge factor to satisfy their experience and learn about the history as well. This study focuses on the issues and challenges in promoting Dark Tourism in Cavite. Cavite has many different types of tourist destination that people can visit such as: the city of Tagaytay, Naic, Maragondon and other city of Cavite. However, Dark Tourism can also contribute to be one of the destinations and known by its historical tragedy. Through this study, it will help to develop and to understand why Dark Tourism Sites in Cavite are not very well known and if there are any dark tourism sites in the province that is visible and has the potential to be a destination. Background of the Study Dark tourism is not a new idea, but it has gained popularity in recent years as a result of shows that have grabbed audiences with unusual issues such as death, suffering, tragedy, disaster, or violence. According to A., Khairudin, A. S., Kadir, M., & Farmy, S. (2021), the popularity of dark tourism is determined by the number of tourists who choose to visit dark sites. The urge to investigate the unknown, strange, or paranormal might be thought of as driving factors for dark tourism. Giving visitors information about places becomes a fundamental cornerstone and is required for establishing a relationship, specifically when promoting dark tourism. When promoting Dark Tourism, it should also supply tourists with location information. Publicity also plays a role in increasing awareness of the incident that resulted in the construction of a dark site. Consumers are already aware of the dark event, and they are more likely to be aware of the site if it has garnered a lot of attention. (Cohn, 2013) This topic was chosen because we believe that this study can contribute to better understanding of tourist not just in Cavite but also to the other provinces for them to be cognizant that there is a Dark side of Cavite who is worth to see. 1 The study aims to determine what the issues are and challenges in promoting Dark Tourism in Cavite since it can be a benefit not just for the tourists but also for the community sectors. The main beneficiaries of this are the following: Tourism Practitioner, which will assist them in conceptualizing and carrying out a plan on how to advertise campaigns with the goal of attracting visitors to that specific dark tourism spot in Cavite. We also have Travel Agencies that they would possibly consider dark tourism locations in Cavite as one of their tourism items to include in their tour packages. Provincial Tourism and Cultural Affair Office will also benefits in terms of generating ideas and being inspired to develop a promotional plan that will engage Cavite residents and Department of Tourism that enable them to use this as references for their tourism strategy on a specific place, growing and upgrading it in order to enhance tourism in the area. These sites may be visited by dark tourists for a variety of reasons, including emotional and informational ones. They may also seek these locations to learn about their own heritage or to satisfy their curiosity, among other reasons (SciTechnol, 2021). Statement of the Problem The study aimed to discover the promotional issues and challenges associated with promoting dark tourism in Cavite. As a result, the researchers intend to evaluate the following research questions: 1. What is the demographic profile of the respondents in terms of: 1.1. Age; 1.2. Sex; 1.3. Educational Background; and, 1.4. Length in service? 2. What are the promotional tools that the respondents utilized in promoting dark tourism in Cavite? 2.1 Destination Marketing; 2.2 Digital Marketing; 2.3 Public Relations; and, 2.4 Advertising? 2 3. What are the issues and challenges that the respondents encountered in promoting dark tourism in terms of: 3.1. Creating Awareness; 3.2. Information Gathering; 3.3. Budget Allocation; and, 3.4. Choosing Promotional Tools? 4. What is the belief of the respondents towards the promotion of dark tourism in terms of: 4.1. Social ideologies; 4.2. Religious belief; 4.3. Cultural Attributes; and, 4.4. Ethical Values? 5. Is there a significant relationship among the respondents’ profile and encountered issues and challenges in promoting dark tourism? 6. Is there a significant difference between the chosen promotional tools, encountered issues and challenges of the respondents and the beliefs of the respondents when grouped accordingly? 7. Based on the factual data gathered, what promotional plan can be proposed? Hypothesis The null hypothesis would be: H0: There is no significant relationship between the respondents’ profile and encountered issues and challenges in promoting dark tourism. H0: There is no significant difference between the chosen promotional tools, encountered issues and challenges of the respondents and the beliefs of the respondents when grouped accordingly. 3 Significance of the Study The beneficiaries from this study are the following: Tourism Practitioners. The output of this research will help them to conceptualize and execute the plan on how to promote campaigns with the aim on generating the visitors of that specific dark tourism destinations in Cavite. Travel Agencies. This study aims to benefit travel agencies as well with the data that will be collected from the respondents of this research. Also, they will have the idea that dark tourism sites from Cavite can be one of their tourism products in their tour packages. Provincial Tourism and Cultural Affair Office. This research will benefit them in generating ideas and be inspired to create a promotional plan that will engage the residents of Cavite. The findings of this study will also be useful to the tourism and cultural affairs office in seeking and discovering future projects that will develop and boost dark tourism in Cavite. Travelers. In this research paper, the perspective of the travelers towards the province of Cavite may change because they will recognize the importance of dark tourism. The output of this research shall be able to inform and engage them to visit these dark tourism destinations. Department of Tourism. The Department of Tourism oversees tourism planning and development in a certain place. The findings of this study will be used as references for their tourism strategy on a specific location by developing and improving it to boost tourism in the area. Residents of Cavite. This study will benefit the residents of Cavite because of the future economical contribution of these dark tourism destinations. By promoting the dark tourism, this could attract tourists to visit the province of Cavite, hence, additional employment could be given to the locals and businesses can have more customers. Tourism Management Students. This research paper can be beneficial to their knowledge and future research specifically with the dark tourism in Cavite. This can also help them 4 to learn the issues and challenges of promoting a dark tourism destination. Future Researchers. They may use this as a reference for their research which will assist them to gain information about dark tourism in Cavite and the issues and challenges of promoting them. Academe Practitioners. This study can be used by the academe practitioners as an educational material about dark tourism in Cavite for their students. Other Local Government. They may acquire ideas for the improvement and promotional planning for the dark tourism destinations present in their locality. STI College. This research paper aims to benefit the institution of the researchers by offering them to use this as an educational material for the tourism management students of all branches of STI College. The following are the main objectives of the study: 1. to find out the issues and challenges of promoting dark tourism in Cavite; 2. to find out the promotional tools that can be used to promote dark tourism in Cavite; 3. to establish measures that could be adapted to promote dark tourism in Cavite. Scope and Limitations The study focuses on identifying the issues and challenges in promoting dark tourism in Cavite, as there are many people who are still unfamiliar and unaware of the dark tourist destination that Cavite has to offer. Through this research we will know what they have experienced and how we can promote the destination. The respondents of the study are the individuals or professionals that is involve with an organization or groups that produce promotional tools of different tourist destinations. 5 The result of this study will lead to the formulation of the best promotional plan that will help the primary beneficiaries of this study to promote different tourist destinations related to dark tourism. CHAPTER 2 REVIEW RELATED LITERATURE & STUDY This chapter presents a summary of related literature and study on the issues and challenges in featuring dark tourism. The researchers analyzed and collected information from international sources. It encompasses the literature and studies from reliable authors and credible sources that were looked into the possibility of connecting to the present study. Promotional Tools in Promoting Dark Tourism Destination Marketing According to Gani et al (2021), the desire to discover the unknown and unusual, as well as the paranormal, might be regarded driving factors for dark tourism. In his study said that marketing and promotion strategy must be tailored to the market's uniqueness. Destination marketing for dark tourism promotion should exist, as it's one of the main sectors of the dark tourism industry. If the attraction is properly valued and the supply is properly put on the market, the benefits of excellent marketing will be significant. Marketing is more difficult for a one-of-a-kind attraction like dark tourism. The popularity of dark tourism is determined by the number of tourists who choose to visit dark sites. The urge to investigate the unknown, strange, or paranormal might be thought of as driving factors for dark tourism. Giving visitors information about places becomes a fundamental cornerstone and is required for establishing a relationship, specifically when promoting dark tourism. Digital Marketing According to Gani et al (2021), internet marketing is another kind of marketing that is rapidly getting momentum. It is known as digital marketing, and it is a key strategy in promoting the popularity of a destination in order for it to develop. Today, digital 6 marketing has become an integral part of every business, regardless of its type or size, particularly in the tourism industry. It is then being transformed into interactive marketing, in which consumers may engage and communicate. A lack of information or understanding about the site, particularly dark tourism, reduces a person's desire and intention to visit. The dark tourism industry, must consider a digital marketing strategy as well as it gives consumers information and insight in a particular destination. It was also determined by his research study that digital marketing has plays a vital role in the travel industry particularly in promoting dark sites, reshaping the way people search for information, creating insights, plan trips, and decide where to go. Public Relation According to Cohn (2013), public relations and publicity are critical components that marketers must manage. Consumers are more likely to perceive they are witnessing an advertising if the sites earn positive exposure in travel guides or articles. Public relations also have a more real vibe, which may be crucial for unpopular or dark sites. Publicity is also a driver of awareness of the event that resulted in the creation of a dark site. If the dark event garnered a lot of attention, consumers are already aware of it and are more probably aware of the site. Some dark events are well-known because of their historical significance and media coverage, while others that are less well-known need further efforts to raise awareness. Advertising tries to push consumers via the Hierarchy of Effects funnel. To make a purchase or visit for tourism purposes, one must first be aware, and only then can they gain knowledge and preferences. As a result, it appears that a higher-awareness site would be chosen due to its later position in the process. Advertising According to Cohn (2013), advertising is extremely critical for raising awareness of lesser-known sites. Marketers can maximize advertising by focusing on a specific target market, marketing through travel agencies, or utilizing digital ads on linked websites. As the current study shows, consumer response is influenced by awareness and the attraction of advertising messages. Advertisement are also perceived to be helpful in 7 making travel decisions and visitation. The goal of most marketing strategies is to alter behavioral intentions and increase the likelihood of tourists visit. Issues and Challenges in Promoting Dark Tourism Creating Awareness The use of printed advertising, such as brochures, signage, and online posters, can be seen as effective in raising tourist awareness. It's similar to public relations campaigns in which collaborations with local universities and museum exploration activities influenced tourists' perceptions of the museum as a promotional tool. When it comes to interactive and internet marketing, the use of Facebook and the website has had a great impact on raising awareness. According to A. Jamin (2020), Dark tourism can be used for educational purposes, with younger generations being shown awareness and encouragement. Dark Tourism leads us to a better knowledge of the society we live in by enhancing our consciousness of awful happenings in the past. It will let the local community to learn more about the history of death, crime, and ghost tours. The local community will then provide remarkable knowledge/experience to visitors and share it with them. Information Gathering According to (Xiang, 2018), The use of social media to receive up-to-date information on the attraction, as well as shared images and videos, has a good influence. However, the study revealed that the score for this variable was the lowest. As a result, the attraction's management may need to pay attention to this. Tourists and visitors are increasingly relying on social media and digital marketing to assist them in making travel decisions. To identify and solve challenges, management should use new conceptual and technical instruments to do digital marketing. Dark Tourism brings the history of past tragedies to life, which is why the numerous sites/attractions it provides allow people to have more touch with death in a secure environment. It also plays a vital role in connecting previous events to the present, disseminating information and eliciting emotions, therefore broadening the conversation of history and humanity's darker side. Death becomes real (again) for the individual in 8 dark tourism (Sharpley and Stone). Dark tourists may seek these sites for a variety of reasons, including emotional and educational reasons. They may also seek these destinations to learn about their own heritage or to fulfill their curiosity, among other things. (SciTechnol, 2021). Budget Allocation The obstacles impacting the promotion of dark tourism include ineffective information dissemination, high costs charged to tourists, and a lack of competent employees, Ntunda Joachim (2012). According to Buye (2019), Dark tourism has the potential to benefit both tourists and locals. Dark tourism has a lot of advantages, including increased tourism revenue, income generation, and infrastructure improvement. Dark tourism allows communities to benefit from economic benefits such as revenue creation from places that are located in areas where tourism potential is limited due to geographical constraints (Kumar Singh and Shekhar, October, 2018). Tourism earnings can also be used to help afflicted areas recover from disasters by constructing rehabilitation centers. If tourism profits are misused or diverted to personal or other programs that may not help local communities, dark tourism may not be beneficial to local communities. Choosing Promotional Tools The study of Ntunda Joachim (2012) Since we live in a global society, it is suggested that using mass media marketing, such as television, newspapers, or other tourism information pamphlets, is critical in attracting more dark tourists. To find the most influential contributor, other factors such as parking space, directory, signs, or settings (e.g., information inside the attraction) must be examined. According to Light (2017), this issue falls under the category of managing the dark tourism attraction to attract travelers, hence the management component should be prioritized. The management aspect encompasses the operation of providing tour operators or tour guides, which is also thought to be beneficial in influencing tourist intent to visit. A proper tour guide and tour operator is required to promote the dark tourism sector. Garcia (2012), 9 Marketers must assess tourist intent to visit an attraction, which is especially important in times of chaos, such as during and after a pandemic. Promotional materials are essential for a specific specialized attraction that promotes dark tourism, such as a prison, in order to create a desired image for tourists. Furthermore, the study found that the government's and management's lack of help in promoting the museum is most likely the key reason why this attraction has yet to draw tourists' attention. Beliefs Towards the Promotion of Dark Tourism Social Ideologies According to Allman (2017), dark tourism is an interesting tourism concept that allows tourists to visit a part of their personal heritage, explore meaningful locations in history, satisfy personal curiosities, or possibly even interact with paranormal entities. It was determined from his research study that dark experience has a positive relationship with attitudes regarding tourists visiting a dark tourism location. The result indicates that tourists are curious, interested, or intrigued by dark experience with paranormal. Dark experience was also found to have a positive relationship with subjective norms. The research findings indicate that tourists do not necessarily mind or care about what others think of their tourism choices and will continue to make choices based on their personal beliefs or preferences. It was concluded that there were positive relationships between dark experience and casual interest to both attitudes and subjective norms, leading to behavioral intention. Religious Beliefs According to Sharma (2019), dark tourism sites are often referred to as places of symbolic and sacred consumption. Little has been written on the sacred–profane dialectic or the shifting boundaries between the two, and the different ways in which the notion of pilgrimage and the sacred is interpreted in the context of dark tourism. According to Bideci (2019), he determined that religious and societal understandings of the ‘dark’ and how to confront death, especially in Christian societies, have been transformed into more secular ways of dealing with death. Today, a variety of 10 archaeological sites, memorials, museums, graveyards, temples, historical attractions and other such places are dedicated to death and have become dark tourism sites. According to Reed (2018), while it is true that pilgrimages are a religious experience, some pilgrims seek to be closer to the saint or martyr through a connection with the individuals’ death or an increased interested in their death. This desire to experience death falls under the definition of Thanatourism; a practice of tourism specifically seen in the Pre-Romantic Period. Thanatourism holds an importance to the religious sacred sites, that developed in Europe following the increased religious pilgrimage in the continent. Cultural Attributes According to Liberato et.al. (2019), dark Tourism represents an extension of cultural tourism, once it was necessary to innovate this tourism typology justified by a decrease in demand. This change, was verified in the tourist experience level, that is, to provide unique moments in the cultural level, through the experience, so that it could be the option for a greater number of tourists in the destination. Dark Tourism sites include concentration camps, inactive prisons, serial killers’ homes, cemeteries, and all other venues that meet the standards of death, tragedy and suffering. According to Millan et.al. (2019) the tourism that is related with culture is cultural tourism, but this modality ultimately includes many areas, among them, art, science, history, gastronomy, etc. History includes those social events that have taken place in specific places and at specific times, or, in other words “the set of events or political, social, economic, cultural and other acts of a people or a nation”. Therefore, dark tourism is a fundamental part of historic-cultural tourism, as it brings together the previously enumerated characteristics. Thus, dark tourism reveals a part of cultural heritage that history has left us with, being society the protagonist of the acts that have taken place. It aims to drive historic knowledge through the tourism resources existing nowadays. Hence, the motivation to travel for this kind of tourism is to learn about the material heritage, such as buildings, mausoleums, or immaterial heritage such as customs (from funeral rites to legends). 11 Ethical Issues According to Chen & Hu (2020), dark tourism focuses on where and when past incidents have occurred, but it is also related to how these incidents are relevant to the present. When tourists visit dark tourism sites, the social construction of time and space often influences their experience and causes moral conflicts. This spatial-temporal construction is not limited to death and disasters, but it also involves complicated relationships in space and time between the dead, the living communities, and tourists, which can produce confusion and moral dilemmas. These moral conflicts are due to the lack of separation between the past and present and between the heritage site and the community; when tourists come to dark heritage sites for a memorial to death and disaster, they also encounter communities who make a living through tourism. Different attitudes toward the dead and the living may produce internal moral conflicts, and thus a temporal and spatial analysis of a dark heritage destination can contribute to the understanding of the complexity of dark tourism. Synthesis This synthesis contains information that supports the statement of the problem of this study. It contains different studies and literature about promotional tools relating in marketing dark tourism destinations internationally that could be more likely to be effective even in Cavite, Philippines. This also discusses the similarities and differences of other research study towards dark tourism. Cohn (2013) study has similarities to this research since the goal of this article was to address some myths about dark tourism marketing and gather some conclusive data to start the process of establishing best practices for promoting of dark tourism sites. Both study aims to identify the issues and at the same time help the current researchers to learn about the statistical implications of these major marketing implications for dark tourism. This thesis comprises the survey experiment's results and analysis, which look at the impacts and interactions of on the impact of site awareness, message appeal, and product-mix strategies on visit intent and anticipated satisfaction with dark tourism destinations. 12 Allman (2017) conducted a study in which they investigated the Motivations and Intentions of Tourists to Visit Dark Tourism Locations, which can benefit the current study because the examination of the relationship of relevance and impact from current media, which can be a huge factor in promoting dark tourism. More research could be undertaken to determine which media outlets have the most influence on tourists' behaviour and proclivity to visit dark tourism destinations. Additionally, current media may be used to discover any potential dark tourism sites using different platforms. CHAPTER 3 THEORITICAL FRAMEWORK/CONCEPTUAL FRAMEWORK This chapter presents the theoretical and conceptual frameworks that were used in the study. The theoretical and conceptual framework defines the study path and firmly establishes it in theoretical concepts. The main purpose of these two frameworks is to make the research findings more relevant and acceptable to theoretical conceptions in the study field. It contributes to the stimulation of research while also ensuring knowledge expansion by providing both purpose and goal to the research study. Theoretical Framework The theories that will act as the foundation of this study are the Push and Pull theory and the Communication Mix theory. The Push and Pull theory will help the study to determine the tourist's reasons, motivations and perceptions that serves as the push and pull factors when it comes to visiting dark tourism destinations. While in Communication Mix theory will help the study to determine the best promotional tools that can be utilize to promote dark tourism destination. Push and Pull Theory This study is supported by the Push and Pull theory. Push-pull theoretical framework is a popular theory to explain the reason why the tourists decide to visit the destination rather than other place, the kind of experience they want to get and the type of activity they want to do. The push factors are developed from a person’s personality and acquired learning from society and culture. It depends on the innate behaviour that is pre- 13 existing such as a person’s mood, and attitude while learned behaviour consists of influence from family and friends. These factors can “push” a person to make their decisions based on what is most ideal for them. Pull factors are those features that are part of the destination of venue. These may be physical features, atmosphere, events and recreational facilities and services available. This theory was developed by Crompton in 1979 as he related it to tourism. In his initial framework, Crompton identified seven push motives towards a destination: escape, self-exploration, relaxation, prestige, regression, kinship-enhancement, and social interaction. The pull motives were identified as novelty and education. This analysis of the motivational push factors can be a first step toward defining target market segments that could contribute to a marketing strategy for the promotion of dark tourism sites. In contrast, pull factors are typically destination specific, that is, characteristics of the destination setting itself attract certain travelers. The main point of this theory represents the tourist's reasons, motivations and perceptions that serves as the push and pull factors when it comes to visiting dark tourism destinations. These factors mentioned by Crompton 1979 were the factors that are very pertinent to the promotion of dark tourism. Hence, this theory acts as one of the profound bases as to what are the related issues and challenges in featuring dark tourism. The Communication Mix Theory Aside from the Push and Pull theory, the study will be supported and correlated with the Communication Mix under marketing theories as this is connected to what we would be utilizing to promote dark tourism in Cavite. The Communication Mix is viewed as a crucial component of business marketing strategies and it was proposed by E. Jerome McCarthy, and was made popular by Philip Kotler. This theory explains how marketing strategies works to promote destinations. As it is connected to efforts in communicating tourism potential to the target audience, promotion plays a significant role in tourism development. This theory was developed and divided by Kotler and Keller in 2013 into the following five categories: advertising, public relations, digital marketing/direct 14 marketing, personal selling, and sales promotion. These were identified as an effective approach in increasing the popularity of a specific destination as well as promoting unfamiliar destinations or identified as dark tourism destination. The goal of this theory is to attract the interest of potential tourists or visitors and encourage them to visit unknown or identified as dark tourism destinations. Those promotional tools stated above are very significant to this study since they will help the destination in expanding its popularity and increasing the level of visitation. This theory will help us in utilizing each of the tools in promoting dark tourism. Conceptual Framework This conceptual framework was illustrated based on the proposal developed from the statement of the problem section to better characterize the relationship between the variables and its output. PROMOTIONAL TOOLS Destination PROMOTIONAL PLAN Marketing Digital ISSUES AND Marketing CHALLENGES DEMOGRAPHIC PROFILE Public Relation Creating Advertising Awareness Information ANALYSIS OF DATA THROUGH QUESTIONNAIRES Gathering BELIEFS Budget Social Allocation ideologies Choosing Religious Promotional Figure 1: Research beliefParadigm of the Study tools Cultural Attributes Ethical Values 15 The researcher's paradigm (shown in Figure 1) featured a systematized structure in which the variables of the study were grouped according to the investigation's purpose. It also illustrates and explains each variable in the framework in depth. Both present literature analysis and past studies on the issues and challenges of dark tourism will give sufficient background for developing a strategic framework for a promotional plan. The model that we utilized in this research paradigm, seen in Figure 1, is the IPO Model, which depicts the study's input, process, and output since we used it to isolate the components or primary variables that create the problem/phenomenon under consideration. The variables that contribute to the difficulties in this study include the demographic profile, as well as the following variables: Promotional Tools, which include destination marketing, digital marketing, public relations, and advertising. Issues and Challenges include creating awareness, gathering information, budget allocation, and choosing promotional tools. Beliefs composed of social ideologies, religious beliefs, cultural characteristics, and ethical principles. These were analysed through data gathering using questionnaires to assess the issues and challenges of Dark Tourism. These frameworks help the researcher to create a specific project proposal for a promotional plan. 16