DEVELOPING THE ENGINEER IN YOU
A STEM TALK PRESENTED ON OGUN STATE TELEVISION (OGTV)
ON 28TH JULY, 2023
(PROGRAMME: ENGINEERING & YOU)
A NIGERIAN SOCIETY OF ENGINEERS’ ABEOKUTA BRANCH INITIATIVE
NAME: OJOLO STEPHEN ADEMIJU
COMPANY: MUTUAL BENEFITS LIFE ASSURANCE LTD
DESIGNATION: MARKETER
UNIT CODE: OSG1/004/008
DATE OF EMPLOYMENT: JULY 2016
DATE OF LAST PROMOTION: NIL
S/
Performance Metrics Description
No
KPIs for Retail Officers
Key Performance Indicators (KPIs)
Metrics Self Supervisor
Demonstrable Evidence
Weight Appraisal Appraisal
A. FINANCIAL
1 Gross Writ en Premium
100% Pure Risk Target
100% D.A Target
25% Production as New Business Generated
30% Growth Rate on Pure Risk
4
3
4
4
30% Growth Rate on DA
3
Cost management in claims and general expenses within Drive cost savings initiatives for the company on claims
3
2 Retail Team
settlement by 5%
Record zero fraud losses arising from control failures; record zero
Operational Loss Containment within the Team
3
3
income loss as a result of operational failures; record zero
100% Reallocation of Exited marketers portfolio after three months 3
4 Cost Savings
100% immediate notification of Exited manager /marketer within one mont3 h
Total weight on Financial
B CUSTOMER EXPERIENCE
External Customer satisfaction rating obtained for the
85% Rating on Customer survey.
1 company during the period under review
Ensuring that all complaints are resolved within 24hours of
Marketers' complaints management
2
notification
3
4
30
0
0
0
0
0
0
0
0
20
0
0
100
0
0
10
5
Mis-Appropraition of funds
0% tolerance on conversion of premium within your unit
Mis-selling
0% feedback from customers on mis-selling within your unit
5
Total Weight on Customer
30
C PROCESS
1 Process Efficiency
2 Reporting/Documentation
3 Service Efficiency
4 Claim process
10
Record a maximum error rate of 0% of total transactions
1
processed on an ongoing basis on all proposal forms fil ed
100% submission of Weekly and monthly production report as at
1
1st of every new month
Resolve issues for marketers on new businesses submit ed ,
2
unpaid commission & underwriting issues within 2 days of receipt
100% Due diligence on all claim process for both General and Life 2
Ensuring of 100% return of acknowledgment slips within 2
weeks of receipt.
Policy document pick-up and delivery within 2weeks
Timeliness of response in the preparation of proposal let er for
marketers within 2hours of notification
Sorting of all marketers payment issues & new business
administration within 24hours of notification
Total Weight on Process
10
1 People Retention
100% minimum of retention of marketers for:
Supervisor- 5 marketers
Unit Head - 10 Marketers
Unit Manager - 20 Marketers
Retail Manager - 25 Marketers
Senior Retail Manager - 30 Marketers
3
2 Growth rate
30% growth rate in the numbers of marketers recruited
3
3 Attrition rate
30% Attrition Rate in the team
Attend at least 80% of all Retail training and meetings organised
during the period.
Ensure timely delivery of coherent & content relevant
presentation once a week
Total Weight on People Management
2
6 Management of Acknowledgment slips
7 Efficient Service Delivery
D PEOPLE MANAGEMENT
4 Learning and Development
1
1
1
1
1
1
10
E MUTUAL CITIZEN/CORE VALUE BEHAVIOURS
Exhibits a culture of communication that emphasizes respect,
Communicates clearly and without ambiguity, maintaining
clarity, boldness, truthfulness and objectivity. A credible and 3
professionalism in all forms of communication.
nformedonscommuni
o considerin
A person of Integrity, who is respectful, open and fair in all iChampi
the adoptcvatioonr,ofwhoa profencourages
essional andcolleetagues
hical tapproach
dealings with customers and colleagues. One who is decision making and reporting, builds trust with colleagues and
2
3
dependable, reasonable and exercises sound judgement, stakeholders by being open and sharing ideas in a positive,
wil inogmercent
to changeric,tputhe sttinagtutshequocustto mers'
bring about
accurativeelmanner
r individualprocess
s. and puts in
Cust
interestposis attivthee Proact
y leads twihethcustrespect
omer-foengagement
fore of any engagement and proactively seeks to build long- place, measures for building working relationships with
3
3
term relationships with them, for the purpose of providing internal/external customers, for the purpose of excellent
customers a culservitucree.of innovation, is proactive and flexible,
Drisuperivesoar culbusitunreessofsolexcelutiolens.nce through Innovation and Model
1
4 flexibility, open to new ways of thinking & new experiences proposing at least 2 key improvement initiatives implemented in
and is creative
the team half yearly, that can be replicated for Group success.
Fosters teamwork and co-operates with others in a team, Fosters a culture of teamwork by promoting an environment that
5
demonstrating interest, skil and success in getting groups supports such, through effective communication and co-operation
Demonstrates Leadership and self-awareness through Delegates appropriately and wisely, balancing capability with
6 accurate assessment and management of one's attitudes, scope of authority, and access to resources, information and
belief systems, and strengths as well as, areas for personal privileges.
Total Weight on Mutual Citizen/Core Value Behaviours
Overall Weight
PART TWO: ACTION STEPS ( To be completed by Line Manager)
What should the officer improve on?
What would you recommend to facilitate the officer's improvement:
Line Manager's Recommendation
Signature & Date: (Please include an E-signature)
PART THREE: APPRAISEE'S COMMENT (To be completed by the line report)
Did you review this appraisal with your line manager?
What are your comments on the remarks of this appraisal?
Signature & Date: (Please include an E-signature)
4
3
4
HIGHLIGHTS




Introduction/definitions
Why?
How?
Conclusion
INTRODUCTION
STEM is an educational approach that focuses on Science Technology Engineering Mathematics
thereby helping us to develop critical thinking skills and improving problem-solving abilities.
What is Engineering?


The branch of science and technology that is concerned with the design, building and use
of engines, machines and structures
Application of the principles of science and mathematics to solve real world problems
and to innovate new products and processes across a wide range of industries and
applications
Who is an Engineer?
An engineer is one who creates the systems and structures that our businesses, lives and
societies are built on from computer software to skyscrapers to instruments, tools etc.
One who gets excited about things no one else cares about and solves problems you
didn’t know existed
If you have any engineer in your life that you’re close to, you already know that they are
part scientist, part mathematician, part designer and part magician
WHY?
It has been predicted that in coming years approximately 75% of all new jobs will require
qualifications and skills in the area of STEM.
HOW?
 Critical thinking and innovative mindset
 Creativity
 Get different skills from different STEM areas
SCIENCE SKILLS
 Observation
 Experimentation
 Scientific methodology
TECHNOLOGY SKILLS




Tool-based skills
Computer skills
Invention
Problem solving
ENGINEERING SKILLS




Problem identification
Problem solving
Material use
Design
MATHEMATICAL SKILLS
 Models and relationship
 Statistical skills
 Analytical thinking
 Develop keen interest in STEM subjects: Pure science subjects, Mathematics and Further
Mathematics
 Write JAMB
 Narrow down to the field of Engineering that you are passionate about such as Civil
Engineering, Mechanical, Water, Elect/Elect, Mechatronics, etc. ( Pursue degrees and
careers in Engineering as you grow up)
 Get Engineering Educative programmes just like “Engineering & You”
 Embrace technologies (Digital literacy)
 Love solving problems: Engineers solve problems; if there are none, they create one.
 Be precise and up for trying any solution
 If not inventing something new, figuring out how to make an existing process work
better and more efficiently
CONCLUSION
When you try out an idea and it fails, it is an opportunity to do it better till it succeeds. Even
when it succeeds, there are still one thousand and one ways to make it more effective and
efficient.
Thomas Eddison kept working on the electrical filament bulb till he achieved one with long
lasting hours and a higher level of safety.