DETAILED LESSON PLAN
FRONT OFFICE SERVICES
Learning Area: Home Economics
Quarter: SECOND QUARTER
I. OBJECTIVES:
A. CONTENT STANDARD:
The learner demonstrates understanding on the use of tools, equipment, and
paraphernalia in FOS.
B. PERFORMANCE STANDARD:
The learners independently use tools, equipment and paraphernalia in FOS.
C. LEARNING COMPETENCIES
* LO 1. Identify FOS tools, equipment, and paraphernalia applicable to a specific job
*LO 2. Use FOS tools, equipment, and paraphernalia
Specific Objectives:
After the class session the learners should be able to:
a. Identify FOS tools, equipment, and paraphernalia
b. Classify equipment, tools, and paraphernalia according to types and
functions.
c. Describe equipment, tools, and paraphernalia based on the specified task
II. LEARNING CONTENT: USE TOOLS, EQUIPMENT AND PARAPHERNALIA
III. LEARNING RESOURCES:
A. References: Learning Module Front office services Grade 7/8 Exploratory
(TLE_HEFS7/8UT0ab-2)
B. Other Instructional Materials: Laptop, IMs
III. Procedure
Teacher’s Activity
A.
B.
Prayer
Checking of
Attendance
C. Motivation
D. Review
Presentation of
the purpose of the
lesson:
Student
Activity
The teacher will ask one student to lead the prayer. After the
prayer the teacher will ask the class monitor to check the
attendance.
All Present
ma’am
Pass The Chocolate Bar Game
While the music plays, the learner will pass the chocolate bar
around the class. When the music stops, the learner holding
the chocolate bar will identify the picture, if they belong to a
tools, equipment or paraphernalia. If the learner answered
correctly, the chocolate bar will serves as the price, but if not
the game will continue until the learner answered correctly.
Learner will
answer
Base on the activity that we had a while ago where do we use
those things?
To let learner independently Identify FOS tools, equipment,
and paraphernalia applicable to a specific job.
ACTIVITY:
Video Presentation
The learner
will watch
the video
Hotel reservation
ANALYSIS:
UNLOCKING OF
DIFFICULTIES;
1. What tools, equipment and paraphernalia was use in the
video?
2. Did you see how important the tools, equipment and
paraphernalia in front office service?
3. Why do we need to be familiar with the tools, equipment
and paraphernalia in front office services?
Learner will
answer
Front office services — the part of a company that comes in
contact with clients
Tools –handheld devices that aids in accomplishing a task.
Equipment –a set of articles or physical resources to equip a
person or thing.
Paraphernalia- a miscellaneous article, especially a material for
a particular activity
Hospitality- a service rendered to a guest
FOS TOOLS, EQUIPMENT, AND PARAPHERNALIA
1. Front desk- the reception area in the hotel, a desk where
ABSTRACTION: visitors are greeted and in making direct contact with the
guest.
2. Filling cabinet –a piece of furniture used to store papers
documents in the folder. This is where they put information
about the guest. Records of the reservation and bookings in
the previous event.
3. Key/ room Racks –used for keeping the keys in sequential
order.
4. Safety deposit box- a locked box in an hotel where money,
important documents and other valuables can be stored.
5. Reservation rack- use to collect the slip of the guest.
6. Folio Tray -is where the guest folios are stored and arranged
by guestroom numbers. They use it to track the folio of various
registered guest for future references.
7. laptop/computer –used easier for data record system, main
purpose is for reservation, registration, accounting and even
auditing.
The learner
will actively
participate in
the
discussion.
8. Printer- use to print system generated vouchers.
9. Telephone-is use to answer room reservation and other
related call in front office
10. Cash Register-used for calculating and recording sales
transactions.
11. Credit Card Imprinter -presses credit card against a guest
credit card. It contains data that will tell if who is the owner
and the account number.
12. Reservation form a form filled out by the reservation
assistant at the time of the request.
13 Calculator- is a device for calculation.
14. Cash receipt- acknowledgement that a payment has been
made.
15. Guest folio- record of the transaction made by an
individual of guest within a hotel.
16. Key card- a small plastic card use to open a door or room in
a hotel.
APPLICATION:
Performance task:
Direction: Divide the class into 5. Each group will be given
different tasks.
Each group will have a role-play including the use of at least
five (5) tools, equipment and paraphernalia during the play.
They will be graded according to the following rubrics:
Presentation……………………………………….50%
Content/Relevance to the topic………….30%
Creativity…………………………………………….20%
_---------------Total
100%
The learner
will do the
task.
ASSESSMENT:
Direction: Match the meaning and functions in Column A with the terms in Column B. Write only the
letter of your answer.
Column A
1. The reception area in the hotel, a desk
where visitors are greeted and in making
direct contact with the guest.
Column B
a. Printer
b. laptop/computer
2. A piece of furniture used to store papers
documents in the folder. This is where they
put information about the guest. Records of
the reservation and bookings in the previous
event.
c. Key/ room Racks
d. Reservation rack3. used for keeping the keys in sequential
order.
e. Filling cabinet
4. A locked box in a hotel where money,
important documents and other valuables can
be stored.
f. Folio Tray
5. Use to collect the slip of the guest.
g. Front desk
6. Where the guest folios are stored and
arranged by guestroom numbers. They use it
to track the folio of various registered guest
for future references.
7. Used easier for data record system, main
purpose is for reservation, registration,
accounting and even auditing.
8. Use to print system generated vouchers.
9. is use to answer room reservation and other
related call in front office
10. used for calculating and recording sales
transactions.
h. Safety deposit box
i.
Cash Register
j.
Calculator
k. Telephone
AGREEMENT/ASSIGNMENT: Essay
1. As an employee working in front office servicing or being a front desk officer especially, how
these complete and functional tools equipment and paraphernalia needed in FOS will bring an
impact on your duty?
Advance research: Research about on how to maintain and care the tools, equipment and
paraphernalia being used in front office services.
Prepared by:
Iyn B. Baldevieso
TLE Teacher