1. ABSTRACT
2. INTRODUCTION
‘The efficacy of employee’s Spiritual Quotient (SQ):
The “forgotten factor” in ITES sector in
Bengaluru’
3. REVIEW OF LITERATURE
4. RESEARCH METHODS
4. a Research Design
4. b Objectives of the study
4. c Hypothesis result
4. d Data collection methods
4. f Statistical tool
AUTHOR 1 - MR SANTHOSH KUMAR V
Assistant Professor
Department of Management Studies
East West Institute of Technology
Anjananagar, Bangalore.
9035666110
Santhoshkumarv87@ymail.com
4. e Scope of the Study
5. ANALYSIS & FINDINGS
6. LIMITATIONS
7. DISCUSSION & CONCLUSION
8. SUGGESTIONS FOR FUTURE
AUTHOR 2 - DR. GURU BASAVA ARADHYA S RESEARCH
Associate Professor
Department of Management Studies
CHRIST (Deemed-to-be University)
Lavasa, Pune
M: 98458 24067
guru.aradhya@christuniversity.in
9. REFERENCES
1. ABSTRACT ‘The efficacy of
employee’s Spiritual Quotient
(SQ): The “forgotten factor”
in ITES sector in Bengaluru’
people
are
moral
and
consequently,
profitable ethical assets to any organization.
Population of this study will be Information
Technology Enabled Services employees.
The research design will be used in this
Numerous adolescents over our nation
study descriptive survey method. Primary
harbour a typical dream, a fantasy to move
and secondary data will be used for this
from their home to have cosmopolitan life
research and data will be analysed by using
which
urban
appropriate statistical tools. The research
communities. Cosmo towns that gives of
paper tries to identify the relationship
fantastic and enormous openings for work,
between SQ, Ethicality and Job Satisfaction
western culture, interesting individuals from
in organization and if find any differences
a mix of foundations and energizing choices
would like to give suggestions. In the
to make the most of their life. So it is little
concluding part, results are discussed, both
wonder that Bangalore turns up as the dream
theoretical and business implications are
venue for many across the country looking
delineated, limitations of the study are
to settle down to work in different sectors as
highlighted
well as in Information Technology Enabled
proposed.
implies
greater,
better
Services(ITES). The sense of responsibility
within the employees has been widely
upgraded by the spiritual values, which
Intensely bantered about subject in this
cutting edge period is Spirituality. SQ has
‘our most fundamental intelligence. It is
what we use to develop our capacity for
meaning, vision and value. SQ helps us to
live up to our potential for better, more
satisfying lives. Most of the literary works
proclaims the possibility that spiritual
future
directions
are
Objectives of the study will offer three
major contributions

directly made an impact on the ethicality in
employees as well as job satisfaction.
and


To explore the relationship between
employee’s spirituality at workplace
and their job satisfaction.
To know the efficacy of spirituality in
workplace.
To examine if there a positive impact
of spirituality in the work place on
the employees ethicality.
Keywords: Spirituality, Job satisfaction,
Ethicality, ITES sector, Bengaluru
‘The efficacy of employee’s
Spiritual Quotient: The “forgotten
factor” in ITES sector in
Bengaluru’
2. INTRODUCTION:
A person's potential is a wonder and its
drivers are not generally simple to
understand. Therefore, identifying and
understanding the potential and tapping it to
meet organizational goals entails building an
environment for it to prevail and grow.
There is a change in perspective in elements
of organization, the manner in which they
work and an outcome the adjustments in the
management theory and practices in the
most recent decade. This adjustment in the
organization incorporates a move from an
absolutely financial concentration to an
equalization
of
benefits
for
the
administration, personal satisfaction for
employees, spirituality inside the working
environment and social duty. Employees
have gotten disheartened, estranged and
incapable to adapt to the compartmentalized
idea of their work and non-work lives. So as
to accomplish significance throughout
everyday life (and along these lines in the
person's working life), it appears to be
essential for organizations to bring
spirituality into the working environment.
These emerging changes in the organization
have additionally been called "the spiritual
development" where the organization will
create space for the spiritual measurement,
which has to do with significance, meaning,
reason, and sense of community. The
explosion to create awareness of spirituality
as another component of the management is
one of the most critical patterns in the
organization over a couple of decades. It is
communicated
that
the
spiritual
measurement epitomizes employee’s quest
for straightforwardness, meaning, selfarticulation, and interconnectedness to
something higher. Spirituality gives people
the steady expectation important to leave on
the way of change and to bear the consistent
mishaps in its manner intrigue.
The organization have understood that so as
to increase strategic competitive, they are
required to continually beat their
adversaries; and to have a better performing
workforce they have than connect with their
employees in a meaningful and spiritual
way. Although interest on spirituality at
workplace is growing rapidly, there is
confusion around how spirituality influences
job satisfaction and ethical values in
organization. The values of a spiritual
organization influences business and
employees' arrangements. It is additionally
shown that the spirituality of an organization
influences results, for example, hierarchical
execution, work fulfillment, employee
attitudes, and ethicality in accomplishing
objectives. It is additionally uncovered that
it isn't adequate just to have a spiritual
mission of purpose, yet rather that these
spiritual based qualities ought to be
entwined
into
business
techniques,
organizational cultures and strategic
approaches. Spirituality in an organization
can either be presented on an individual or
organization level. More elevated levels of
personal spirituality have regularly been
related with positive results. However, from
this study, it is clear if organizations are not
ready to acquaint spirituality with the work
environment on a management level, they
are probably not going to discharge the
maximum capacity bit of leeway of work
environment
spirituality.
From
the
examination results, we offer the opinion
that, so as to achieve spiritual transformation
in an organization, more accentuation ought
to be given to the advancement, usage, and
consolation
of
spirituality
on
an
organizational than what has recently been
thought of. This may include essential
changes for the organization’s way of
thinking, vision, reason, and strategic the
embedding of spiritual qualities in the
association. The dynamic and progressively
competitive worldwide business condition
inside which organizations work necessitates
that all roads and instruments ought to be
investigated so as to improve hierarchical
execution and occupation fulfillment.
Spiritual quotient increases an individual’s
capacity to understand others at a higher
level. Many organizations started various
sessions and programme to teach their
employee art of living, aromatherapy,
healing therapy and yoga classes etc.
Modern spirituality is concerned with
values, beliefs, convictions, every day
practices, and implications by which
individuals live. It expounds the thoughts of
an extreme or insignificant reality.
Ethics is one’s moralistic judgment’s about
right and wrong. Decision seized inside an
organization might be created by the
individual or gatherings, but whoever makes
them will be motivated by the culture of the
organization. The decision to enact ethically
is the moral values. Ethical esteem, on the
other hand, when one lives as shown by it,
adds to the flawlessness or flourishing of the
individual as a person. Along these lines,
moral esteems are objective. Endeavouring
to obtain bravery, quietude and genuineness,
courage, quietude, and validity would truly
propel their humankind and along these lines
make them an all the more appealing person.
These objective good regards are known by
human reason. The inclinations of human
intuition, lead us to see what is helpful for
the individual. Spiritual experiences have an
indispensable part in building up the self of
managers and accordingly in affecting the
ethicality of their choices, on other hand
spiritual practices diminishes the stress and
gets moral conduct corporate world. The
core values of spirituality are the moral
values of the intensity that they simulate.
Spirituality and job satisfaction have
become common privilege now days.
According to the growing body of research,
the importing of Spiritual Values and ethics
within the workplace has a positive impact
towards increasing the productivity and
profitability as well as job satisfaction,
employee retention, customer loyalty, and
brand reputation. In addition, spirituality has
become the explicit way to upgrade loyalty
and build-up moral ethics at the workplace.
What is SPIRITUALITY & SPIRITUAL
QUOTIENT
The term Spirituality comes from Latin
word “spiritus” or “spiritualis” that means
breathing, breath, air or wind (MerriamWebster). Spirituality has characterized as
"the one of a unique inner quest for the
fullest self-improvement through support
into the transcendent mystery. In easier
terms spirituality is characterized as our
inner consciousness. Spirituality is used as
equivalent to religion, beliefs, ethical values
and traditions. Spirituality is not official,
structured or organized. It defines the
totality of experiences of every person to
find the truth and its principles. Spirituality
is not directly linked to religion or any belief
system.
Spiritual Quotient is the capacity to get to
more profound importance and numerous
methods for knowing to see and take care of
or resolve the correct issues. Its attributes
include: being completely present, working
out of qualities/reason, posing the inquiry
behind the inquiry, welcoming differing and
conflicting perspectives, coordinating left
and right cerebrum reactions into an entire
mind approach and moving from "I" to
"We." SQ consists the values like
benevolence,
generativity,
humanism,
integrity, justice, mutuality, receptivity,
responsibility, respect and trust. Presence of
these values in organization makes that more
spiritual. Workplace spirituality also
influences the employee motivation,
commitment and adaptability of employees
towards organizational change that enhances
the job satisfaction and ethicality in
organization. Workplace spirituality has
been defined as ''Workplace spirituality is a
structure of authoritative qualities confirm in
the way of life that advances employees'
understanding of transcendence through the
work procedure, encouraging their feeling of
being associated with others in a manner
that gives sentiments of culmination and
happiness. SQ, or otherworldly insight,
supports IQ and EQ. Profound insight is a
capacity to get to higher implications,
values,
withstanding
purposes,
and
unconscious aspects of oneself and to embed
these implications, qualities, and purposes in
living more extravagant and increasingly
imaginative lives. Indications of high SQ
incorporate a capacity to thoroughly
consider the container, modesty, and an
entrance to energies that originate from
something past the inner self, past just me
and my everyday concerns
Why this surge of inclination in spirituality
at the workplace?
Emphasizing the concept of spirituality in
organizations shows the move from the
current paradigm to the spiritual worldview.
While the spiritual worldview underscores
spiritual standards and practices, the
advanced worldview has a comprehension
of intelligent and mechanistic values,
logically assessing and sorting employees.
The spiritual workplace helps employees to
find meaning and purpose of their lives, in
other words, the personal values. For this
reason, today, attaching importance to
spiritual values is regarded as a new sense of
competition and is considered to be unique
and intangible sources of organisations. The
most substantial reason of the importance
attached to spirituality in the workplace is
the fact that it is no longer sufficient for the
employees to contribute to their workplaces
only with their minds and bodies and it is
essential that they contribute with their
souls. In other words, the main objective is
to ensure the contribution of employees to
the workplace with their whole potential. In
addition, the aim is to value the entirety of
the employees' characteristics, to enable
them to re-connect with themselves and thus
contribute to the organisation and to the
society. Attaching importance to spirituality
in the workplace enables employees to
motivate their life force and energies
towards work-related matters, and when met
with obstacles, enables them to act with a
fighting spirit to overcome the problems. In
organizations, for the conveying of spiritual
values to employees, importance is attached
to the adoption of personal purposes,
missions and values. In other words, the
organisational milieu guides the spiritual
development of the person. The adoption of
spiritual values by the organisation and its
transfer to employees develops ethical
behaviour, enables empowerment and
creates possibilities for better leadership. In
order to be a spiritual workplace, it is not
enough to mention it only in mission
statements; the organisation should establish
a system in which the employees would use
their whole potential, ensure spiritual growth
and perform at an optimum level. In other
words, the organization, by defining its
values, priorities and principles concerning
spiritual wellbeing, announces it to its
employees,
suppliers
and
external
environment. Spirituality in the work
environment is about (I) individuals who see
themselves as energetic creatures, whose
spirits want and should be energized through
work, (ii) encountering genuine reason and
significance at work past checks and
execution audits, (iii) individuals sharing
and encountering some normal connection,
fascination, and fellowship with one another
inside their work unit and the organization
as a whole. Most organizations are less
interested in concepts and ideologies with
normative necessities than those with a
demonstrable positive impact on workplace
attitudes and outcomes. Thus, to legitimize
spirituality at the workplace, this study will
empirically investigate the influence of
workplace spirituality on ethicality and job
satisfaction.
3. LITERATURE REVIEW
According to THE HINDU (2019), a
newspaper published from Delhi, states –
The human body is itself used as a teaching
point, and it is shown that there are five
sheaths of koshas in which self is manifested
as the Jivatma. They are food (Anna), life
(Prana), mind
(Manas), intelligence
(Vijnana), and bliss (Ananda). The
individual Self is the microcosm
representing the different aspects of the
universe, the macrocosm. Just as one has to
cross many thresholds to perceive the deity
in the sanctum or sanctorum, the individuals
have to penetrate through the sheaths in the
body to realize the Self within. The pupil
gradually understands that each of these is a
vital aspect of the universe.
McLaughlin (2018) stresses the connection
between job satisfaction and spirituality by
stating, "a developing movement across the
nation over is advancing spiritual qualities in
the working environment and highlighting
numerous instances of expanded efficiency
and benefit". McLaughlin said that
organizations that needed to make due in the
21st Century should offer a more prominent
feeling of significance and reason – key
components of spirituality, to their
workforce. The author worries, "in the
present profoundly serious condition, the
best ability searches out organizations that
mirror their internal qualities and give
chances to self-awareness and community
service, not simply greater pay rates".
McLaughlin further clarifies that the
utilization of spiritual values as core values
has numerous positive monetary impacts on
business.
Srivastava's (2017) statement at HR zone
March 2017 matters as a response to
organisations' question on where to start
spirituality. “The first thing that needs to
happen is to make it safe and permissible to
talk about it (spirituality), as normal and as
naturally as the many other conversations
we have at work, such as profitability,
innovations and personnel issues. However,
spirituality is becoming more openly
recognised as an integral part of work".
Ahmad M Mahasneh et al. (2015), this study
was aimed at recognizing the degree of
spiritual practices and its relationship with
character attributes among a gathering of
Jordanian college undergraduates. The most
significant finding that can be drawn from
this investigation was that a constructive and
factually noteworthy relationship exists
between spiritual insight measurements
(basic existential reasoning, individual
importance
creation,
supernatural
mindfulness, and cognizant state extension)
and character qualities (neuroticism,
extraversion, openness to experience,
pleasantness, and conscientiousness).
Kumari (2013) observes, - Man is basically
a spirit. The spirit in man is the focal reality.
It isn't the physical body or indispensable
life form, the psyche, or the will, yet
something which underlies them all and
supports them. It is essential and foundation
of our being, the all-around that can't be
decreased to either recipe. The spirit isn't a
substance. It is something in itself and
without anyone else, and can't be contrasted
with any substance, abstract or target. It
outfits solidarity in assorted variety, likewise
in distinction and concordance in friction in
man.
Chand P. and Koul H. (2012) inferred that
administration from numerous points of
view isn't only a science yet sheer craft of
imparting spirituality and feeling of
possession in individuals to give their best to
the wok exercises so as to pick up fulfilment
and be less stressed. The scriptural message
"Do unto others as you would have them do
unto you" is the core value of this
workmanship and if individuals follow this
guideline, the organizations would be better,
making one’s life simpler. At the end of the
day, spirituality, organizational enthusiastic
proprietorship and employment fulfilment
have a negative relationship with work
pressure and workplace spirituality is a
significant indicator to adapt up to work
pressure. These indicators with regards to
work environment ought not to be dismissed
as it helps in directing and decreasing work
stress.
4. RESEARCH METHODS
4. a Research Design: The research design
used in this study is a descriptive research
method and will encompass research on the
efficacy of employee’s Spiritual Quotient
(SQ) as a “forgotten factor” in Bengaluru.
The survey will include employees of ITES
sector.
4. b Objectives of the study:



To explore the relationship between
employee’s spirituality at workplace
and their job satisfaction.
To know the efficacy of spirituality in
workplace.
To examine if there a positive impact
of spirituality in the work place on
the employees ethicality.
4. c Hypothesis result
H1: There is a significant relation between
employee’s Spirituality at workplace and
their Job satisfaction, exemplified in ‘ethical
values, tradition of organisation and work
engagement with job satisfaction’
H2: There is significant association between
the spiritual quotient, ethicality in archiving
the goals, manifested in experience,
inclusiveness and holistic with peaceful state
of consciousness.
Job satisfaction clarifies how an employee
views or perceives all the aspects of their
work understanding. Studies demonstrate
that employees who feel their spiritual needs
are tended at work will more likely develop,
accomplish, and experience fulfilment than
the individuals who neglect to feel the same
4. d Data collection method
Sampling design – Survey method has been
used to collect information with the help of
questionnaire by using 5point Likert scale
Sample size – 26 respondents were middle
level managers working in ITES sector in
Bengaluru
Sampling technique - The sampling
technique used in this study is purposive
sampling, is a type of non-probability
sampling technique. This technique is used
based on characteristics of the sample
population and on objectives of the study.
4. e Statistical tool – Results are drawn by
using Anova single factor
4. f Scope of the Study
1. Respondent’s scope – It comprises of
data randomly selected respondents i.e.
employees working ITES in Bangalore.
2. Content scope – It consists of the
behaviour and observation found in the
respondents using PCA to quantify and
ascertain the qualitative perspective.
3. Regional scope –The study is conducted
within the region limits of Bangalore.
4. Research scope – This study is carried
out in accordance with the
mentioned objectives viz exploring
the link between employee’s
spirituality at workplace and their
job satisfaction, to know the efficacy
of spirituality in workplace and to
find out the link between SQ and
ethicality in achieving goals
5. ANALYSIS & FINDINGS
Most of the employees strongly agree
cosmology of spirituality encompasses
employee identity, membership, ethical
values and purpose in the organization.
Respondents acknowledge that spiritual
encounters help the individual to raise above
his/her narrow self-conception and empower
him/her to practice real empathy with others
and to take an all-compassing perspective.
Spirituality is tied in with "turning into an
individual in the fullest sense" as one really
quests for their definitive worth. It aids
organization to focuses on meaningful work
and engagement, providing purpose and job
satisfaction to employees. Because of the
interlinked spiritual values, organizations
and employees will go for shared trust,
giving advantages from the two sides as far
as organizational well as an individual.
Interpolation between organization and
spirituality plays a central role in many of
the organizational problems but also would
be a valuable contribution to help solve
many problems.
H0: µ1=µ2=µ3
H1: µ1≠µ2≠µ3
As the P- value is less than significant level
@ 95%, and at the α value0.05
(0.035<0.05); we can reject he null
hypothesis and accept the alternative
hypothesis. Therefore we can infer from the
test statistics that ‘There is a significant
relation between employees Spirituality at
workplace and their Job satisfaction,
exemplified in ‘ethical values, tradition of
organisation and work engagement with job
satisfaction’.
H2: There is Significant association between
the spiritual quotient, ethicality in archiving
the goals, manifested in experience,
inclusiveness and holistic with peaceful state
of consciousness.
q10
q11
q10
1
q11
0.234931 1
q12
q13
Anova: Single Factor
SUMMARY
Groups
q1
q2
q3
Count
26
26
26
Sum
88
64
71
ANOVA
Source
of
Variation
SS
df
Between
Groups
11.71795 2
Within Groups 125.7308 75
Total
137.4487 77
Average
3.384615
2.461538
2.730769
Variance
q12
1.926154
1.378462
1.724615
q13
-0.08834
0.217812 1
-0.25293
0.188574 0.531868 1
Since the majority of the respondents are
MS
F positively
P-value
crit
correlatedF to
the premise viz., that
the there is Significant association between
5.858974 3.494953
0.035382
3.118642
the spiritual
quotient,
ethicality in archiving
1.67641
the goals, manifested in experience,
inclusiveness and holistic with peaceful state
of consciousness’. Graphically we can
explain each parameter in the study as
below.
16
14
12
10
q13
8
q12
6
q11
4
2
0
44525342134113244523452412
MAJOR FINDINGS
Research study was conducted across
employees working at ITES in Bengaluru
and some interesting findings could be
deduced.
a. Majority of the employees accepts
the growing work diversity and
spiritual influx has led to confluence
of shared ethical accents across the
work culture.
b. Through this research we have found
that employees had sought meaning
and purpose in their work, succor
(relief)
from
pressure
and
uncertainty, finding that often in
their work traditions with the help of
SQ.
c. To improve the ethicality in
organization we should enhance the
development of the self of decisionmakers toward a more inclusive,
holistic and peaceful state of
consciousness.
d. Spirituality in organization focuses
on
meaningful
work
and
engagement, providing purpose and
job satisfaction to employees.
e. Employees who can bring their
spirituality to work are better able to
equip their organization to meet
unique and personal demands of the
company.
f. Spiritual experiences helps the
person to transcend his/her narrow
self-conception and enable him/her
to exercise genuine empathy with
others and to take an all compassing
perspective
g. Interpolation between organization
and spirituality plays a central role in
many of the organizational problems
but also would be a valuable
contribution to help solve many
problems
6. LIMITATIONS
In spite of positive results, this study has
some limitations which have to be
acknowledged. Firstly, selection of the
sample for the study involves employees of
ITES working in Bangalore. Hence
generalizations of the results may not be
possible until the sample includes different
sectors and in other region as well.
Secondly, despite the fact that causality is
expected that organizational spirituality
prompts job satisfaction, this bearing of
connection has not been built up. In spite of
the fact that it is theoretically conceivable
that the course of causality is from job
satisfaction to organizational spirituality.
7. DISCUSSION AND CONCLUSION
Spirituality helps and includes a quest for
the importance of life, solidarity, for
connectedness, for greatness, a mystery
power, and for the most elevated of human
potential. In the Hindu philosophy during
19th century, Vivekananda added Raja Yoga,
the way of contemplation and meditation in
a spiritual practice as the path of cultivating
necessary virtues of self discipline,
meditation, contemplation and elf refection
sometime with isolation and renunciation of
the world which is called as a state of
Samadhi that is ultimate experience. The
spiritual organization can give significant
work to those employees who have a
requirement for spiritual fulfilment. Not
exclusively will this make positive
sentiments and feelings in employees, yet
the spiritually based organization will create
job satisfaction and seemingly, numerous
other positive organizational results. To
ensure that an organization is genuinely
changed into a work environment that is
spiritual, employees are required who will
live out the spiritual qualities of the
organization. A steady and purposeful show
of qualities, morals is the driver of
employees'
effectiveness.
In
the
organization, the compelling employees
know about their values and act as per them
so an atmosphere of transparency and trust
could be made and that prompts job
satisfaction.
This study was aimed to find the
relationship, between the SQ, job
satisfaction at the workplace and ethicality
to achieve the goals of the organization. The
results as evidenced from the responses
reveal that spirituality in the workplace has a
significant influence on the job satisfaction
and the hypothesis is consistent with the
study by giving results of
significant
relation between employee’s Spirituality at
workplace and their Job satisfaction,
exemplified in ‘ethical values, tradition of
organisation and work engagement with job
satisfaction’. Confirmation of the hypothesis
implies that managers of the organization
should prepare an appropriate atmosphere in
the workplace and increase spirituality in
order to improve employee job satisfaction,
ethicality, moral standard, employee
identity, holistic and peaceful state of
consciousness etc., For an employee
working in a ITES that focuses on spiritual
values such as sense of purpose, acceptance,
trust, respect, understanding, appreciation,
helpfulness, encouragement etc., the aim is
that he/she develops his/her spiritual
awareness, possesses a spiritual way of
thinking, feels deeply the values belonging
to him/her and to the organisation, and
reflects all these as creativity, performance
and success on his/her endeavours within the
organisation. The existence of spirituality in
the workplace enables the employees to
manifest a thriving mental, physical and
spiritual development and this situation
ensures positive results for the employee
himself/herself and for the organization.
8. SUGGESTIONS
RESEARCH
FOR
FUTURE
Further researchers are encouraged to drive
the subject of spirituality or SQ in the
workplace
by
conceptualizing
and
measuring spirituality in the workplace in
other industries and organization through
qualitative and quantitative approach. In
addition, future investigations ought to
investigate how to move organizations from
spiritual values in authentic articulations
being embraced values, to become principal
convictions
and
organizational
presumptions. This may incorporate
researching the important job of having
pioneers that are spiritual in the organization
so as to ensure that spirituality is effectively
coordinated in the organization. Different
perspectives that could be explored are the
means by which various employees
encounter workplace spirituality and the
effect of workplace spirituality on their
particular employment fulfillment and
different streams too.
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