FACULTY OF ENGINEERING, THE BUILT ENVIRONMENT &
TECHNOLOGY (EBET)
Technology for tomorrow
Module Guide
Department of Industrial Engineering, Operations Management and Quality
Learning programme
Diploma Operations Management
Module
Organisational
Effectiveness 1
Compiled by: Mr Jaco Snyders
Code
EWS1002
Credits
14
NQF
5
Faculty of EBET
Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
By :
EWS1002
31 Jul 2023
J Snyders
TABLE OF CONTENT
1.
PRE-REQUISITE MODULES ....................................................................................... 2
2.
CO-REQUISITE MODULES ......................................................................................... 2
3.
PURPOSE STATEMENT ............................................................................................. 2
4.
MODULE OBJECTIVES .............................................................................................. 2
5.
CORE CONTENT ......................................................................................................... 2
6.
SYLLABUS / SCOPE OF WORK................................................................................. 3
7.
ASSESSMENT ........................................................................................................... 10
7.1 FORMATIVE ASSESSMENT ...................................................................................... 10
7.2 SUMMATIVE ASSESSMENT ..................................................................................... 10
7.3 FINAL ASSESSMENT ................................................................................................ 10
7.4 WEIGHT OF ASSESSMENTS .................................................................................... 10
7.5
MODERATION ....................................................................................................... 10
7.6
WRITTEN THEORY TESTS ................................................................................... 10
8.
ASSIGNMENT ............................................................................................................ 11
9.
REFERENCES (Prescribed) ..................................................................................... 13
10. OTHER REFERENCES.............................................................................................. 13
11. SCHEDULE OF WORK (provisional) ....................................................................... 13
12. IMPORTANT DATES ................................................................................................. 13
13. MODULE METHODOLOGY AND CLASS PROCEDURE ......................................... 14
Page 1
Faculty of EBET
Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
1.
By :
EWS1002
31 Jul 2023
J Snyders
PRE-REQUISITE MODULES
None
2.
CO-REQUISITE MODULES
None
3.
PURPOSE STATEMENT
The purpose of this introductory module is to examine human work in all various contexts, and identify the
factors, which affect the efficiency and economy of the situation being reviewed in order to effect
improvement.
4.
MODULE OBJECTIVES
After completion of this module, the students will be able to:
Identify and discuss the principles and characteristics of productivity
Describe the method study approach
Explain the need for work measurement
Explain the basic principles of a pre-determined motions time studies
Conduct performance and work measurement calculations
5.
CORE CONTENT
Within a manufacturing or technical or operations environment:
Introduction to Work study and productivity
Understanding Work study and the human factor, and working conditions
Introduction to Method study and movements at the workplace
Introduction to Work measurement
Introduction to performance measurement
Page 2
Faculty of EBET
Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
6.
By :
EWS1002
31 Jul 2023
J Snyders
SYLLABUS / SCOPE OF WORK
The following syllabus outline describes the scope of the work to be covered in this module.
Unit of Learning
Content
Related Topics Considered
Learning outcomes.
After completing this unit, learners
will be able to:
-
Productivity and Quality
of life
-
Basic needs
Productivity
Factors affecting Productivity in the
individual enterprise
Resources of an enterprise
The task of Management
-
Work Study and
Productivity
-
Definition of Work Study
How Total Time of a Job is Made up
Basic Work Content
Total Ineffective Time with reference to:
Poor Product Design
Inefficient Methods of Manufacture
Human Resources Contributions
Value of Work Study
Techniques of Work Study
Basic Procedure of Work Study
-
The Human factor in the
application of Work
Study
-
Work Study and management
Work Study and the Supervisor
Work Study and the Worker
-
Discuss the basic needs of a
population.
Explain and calculate Productivity
examples.
Discuss the internal and external
factors affecting productivity in an
enterprise
Identify the resources available to
any enterprise
Discuss the role of management
with respect to the resources.
Describe how the Total Time of a
job is made up
Identify examples for added work
content.
Identify management techniques
which can reduce these added
work content.
Discuss why Work Study is such a
valuable tool to management
Discuss Method Study and Work
Measurement in relation to Work
Study
Explain the Basic Procedure for
Work Study
Understand the fears and
anxieties of the workforce when
Work Study is practised
Page 3
Expected
duration
Reference/s
Assessment
Chapter 1
-
Summative
Formative
Test 1
Examination
0.5 week
Chapter 2 & 3
-
Summative
Formative
Test 1
Examination
0.5 week
Chapter 4
-
Summative
Formative
Test 1
Examination
0.5 week
Faculty of EBET
Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
Unit of Learning
Content
Related Topics Considered
-
The Work Study Practitioner
By :
-
-
Working conditions and
the working environment
-
Occupational Safety and Health
Organisation
Occupational Accidents and prevention
thereof
Good Housekeeping
Lighting, Noise and Vibration
Climatic Conditions
Ergonomics
31 Jul 2023
J Snyders
Learning outcomes.
After completing this unit, learners
will be able to:
-
-
EWS1002
-
Reference/s
Assessment
Chapter 5 & Class
notes
-
Expected
duration
Understand the benefits of Work
Study to management
Understand the fears displayed by
Supervision and discuss the rules
which must be applied when
dealing with Supervision
Discuss the work ethics to be
displayed when dealing with Shop
Floor personnel
Describe the personal qualities
which are essential for a good
Work Study Practitioner
Understand the relationship of
Working Conditions to Productivity
Identify the need for Health and
Safety within an organisation
Identify the precautions to be
taken to avoid occupational
accidents
Explain the principles of fire
protection
Identify the basic components of
major hazard control
Identify the basic elements of
good housekeeping
Understand the effect of noise,
light and vibration on the worker in
the workplace.
Understand the effects of working
in different climatic conditions.
Discuss the concept of
ergonomics
Page 4
Summative
Formative
Test 1
Examination
0.5 week
Faculty of EBET
Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
Unit of Learning
Content
Related Topics Considered
By :
-
Method Study
Basic approach to Method Study
Selecting the work to be studied
Recording the facts of an existing method
Flow Process Charts
Flow Diagrams
-
Movement of workers in
the working area
-
The String Diagram
The Worker-type Flow Process Chart
The Multiple Activity Chart
31 Jul 2023
J Snyders
Learning outcomes.
After completing this unit, learners
will be able to:
-
-
EWS1002
-
Discuss the eight steps in
conducting a Method Study.
Discuss in detail the three factors
that should be kept in mind when
selecting a job, namely: Economic
or cost-effective, Technical and
Human considerations.
Understand the uses and the
working of Flow Process Charts
and Flow Diagrams.
Be able to compile a Flow Process
Chart for a particular job
described.
Describe the Questioning
Technique with regards to making
improvements
Explain what a String Diagram is
and what it is used for.
Compile a String Diagram for a
particular job
Understand the Worker-type Flow
Process Chart
Compile a Worker-type Flow
Process Chart
Understand what a Multiple
Activity Chart is and what it is
used for.
Compile a Multiple Activity Chart
for a group of workers working on
a job
Page 5
Expected
duration
Reference/s
Assessment
Chapter 6 & 7
-
Summative
Formative
Test 1
Examination
3 weeks
Chapter 8
-
Summative
Formative
Test 1
Examination
0.5 week
Faculty of EBET
Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
Unit of Learning
Content
Related Topics Considered
By :
-
Movements at the
workplace, development
of alternative methods
-
Principles of Motion Economy namely: Use
of Human Body, Arrangement of the
workplace & Design of tools and
equipment
Jigs and Fixtures
Productivity Circles
The “Written Standard Practise”
Installing the improved method
-
Quality Control, Layouts
& Material Handling
-
Quality as a competitive weapon
Approaches to Quality Control
Statistical Quality Control
Quality Circles
Layouts – Types, reasons for changes
Material Handling – eliminating costs and
improving efficiency
31 Jul 2023
J Snyders
Learning outcomes.
After completing this unit, learners
will be able to:
-
-
EWS1002
-
Discuss the “principles”
concerning the economy of
movements.
Explain the difference between a
Jig and a Fixture.
Discuss certain design elements
with regards to Jigs and Fixtures.
Explain what purposes an
“operative instruction sheet”
serves.
Discuss what information is
required on the “operative
instruction sheet”.
Discuss the five stages of
implementing the improved
method.
Discuss the concept of
Productivity Circles
Discuss the three factors as to
why Quality has become a strong
competitive weapon.
Identify and explain the two
approaches to Quality Control
Discuss the steps in traditional
statistical quality control
Explain the effects of setting
tolerance levels either too high or
too low
Discuss the concept of Quality
Circles
Page 6
Expected
duration
Reference/s
Assessment
Chapter 9 & 10
-
Summative
Formative
Test 1
Examination
0.5 week
Chapter 13 & 14
-
Summative
Formative
Test 1
Examination
0.5 week
Faculty of EBET
Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
Unit of Learning
Content
Related Topics Considered
By :
Work Measurement and
time study equipment
Purpose of Work Measurement
Uses of Work Measurement
Basic Procedure
Time Study equipment
-
Time Study
-
Selecting the jobs to be Time Studied
The approach to the worker when
conducting a Time Study
Representative & Qualified Worker
Steps in conducting a Time Study
Breaking the job into elements
Types of elements
31 Jul 2023
J Snyders
Learning outcomes.
After completing this unit, learners
will be able to:
-
-
EWS1002
-
-
Expected
duration
Reference/s
Assessment
Chapter 18 & 20
-
Summative
Formative
Test 1
Examination
0.5 week
Chapter 21
-
Summative
Formative
Test 1
Examination
2 weeks
Discuss the various factors as to
why a layout needs further reexamination.
Discuss and explain the four types
of layouts, with diagrams
Discuss how to reduce the cost of
material handling.
Discuss means of improving the
efficiency of handling
Discuss what Work Measurement
is and its purpose
Discuss the various uses of Work
Measurement
Describe the basic steps in
conducting Work Measurement
Identify the basic equipment
requirements to conduct Time
Studies
Explain the reasons why a
particular job needs to be Time
Studied.
Understand and explain how one
would go about dealing with the
workers when wanting to conduct
a Time Study.
Explain the difference between a
Representative and a Qualified
worker.
Discuss the steps in conducting a
Time Study
Discuss why it is necessary to
break a job into elements.
Page 7
Faculty of EBET
Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
Unit of Learning
Content
Related Topics Considered
Time Study – Rating
Performance &
Calculating Std. Time
The attributes of an experienced worker.
Rating performance of work
Standard performance
Factors affecting the rate of working
Allowances
The Standard Time
-
Identify the different types of
elements.
-
Explain the attributes which
differentiate the experienced
worker from the inexperienced
worker.
Discuss the concept of Rating
performance.
Explain the term “Standard
Performance”
Discuss the internal and external
factors which affect the rate of
working of an individual.
Discuss what “Allowances” are
and why they are used.
Identify the different types of
Allowances and what they are
used for.
Discuss what Standard Time is.
Explain with the aid of a diagram
how the Standard Time of a job is
made up.
-
-
Predetermined Time
Systems and MethodTime Measurement
-
Use of a stop watch for conducting Time
Studies
Conducting Time Studies on Observation
Sheets
Predetermined time systems
Method-time measurements
J Snyders
Learning outcomes.
After completing this unit, learners
will be able to:
-
Practical: Development
of the time study
31 Jul 2023
By :
-
EWS1002
-
Know how to handle a stop watch
when conducting Time Studies
Compile an accurate Time Study
from examples given in class
Rate individual elements of a job
Calculate the Basic Time
Calculate the Standard Time
Define predetermined time
system, codes and table
Page 8
Expected
duration
Reference/s
Assessment
Chapter 22 & 23
-
Summative
Formative
Test 1
Examination
2 week
Class examples
-
Summative
Formative
Test 1
Examination
2 weeks
-
Summative
Formative
1 week
Faculty of EBET
Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
Unit of Learning
Content
Related Topics Considered
-
Applications of method-time
measurements
By :
EWS1002
31 Jul 2023
J Snyders
Learning outcomes.
After completing this unit, learners
will be able to:
-
Explain the advantages and
disadvantages of P.M.T.S. and
M.T.M.
Identify the different types of
movements
Record operational motions and
assign time values use motion
tables
Determine the procedure of
identifying, analysing and
designing new or existing jobs
Page 9
Reference/s
Assessment
-
Test 1
Examination
Expected
duration
Faculty of EBET
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Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
By :
7.
ASSESSMENT
The following types of assessments will be considered
7.1
FORMATIVE ASSESSMENT
EWS1002
31 Jul 2023
J Snyders
Formative assessment shall take place in the classroom environment by means of the students’ ability to answer questions
posed in the lectures (mostly verbally), and from feedback asked of them to indicate whether they feel comfortable with a
particular section of work. This assessment shall only be used to gauge whether the learners are keeping pace with the
lecturer, and for feedback purposes, and such that the lecturer can make adjustments to his presentations to guide students
more effectively in areas where they appear to be less competent, or allocate more lecture/tutorial time to those areas.
7.2
SUMMATIVE ASSESSMENT
Summative assessment shall take place in various environments by means of the following (not all necessarily apply):

Theory tests

Assignments

Tutorials

Practical tests

Examination
7.3
FINAL ASSESSMENT
This module does not constitute the Final assessment of GA, as specified in the associated assessment criteria
7.4
WEIGHT OF ASSESSMENTS
The various assessments will contribute as follows toward the final summative mark.
FOR MODULES USING A FINAL EXAMINATION ASSESSMENT MODE
ASSESSMENT
BREAKDOWN OF MARKS
TEST 1
Study Units (SU)
WEIGHT
0.375
(SU1 & SU2 content)
TEST 2
(SU3 & SU4 content)
0.375
Assignment Mark (AS)
Assignment 1: Consult module guide
0.25
Course Mark (CM)
SU 1 to SU 4
Including Assignment
1.0
Weighted Average
≥ 40%
Weighted Average
≥ 40%
Mark ≥ 40%
EMA
Final Mark (FM)
7.5
SUB-MINIMUM
Course Mark (CM)
EMA
0.50
0.50
Weighted Average
≥ 50%
MODERATION
Internal
7.6
WRITTEN THEORY TESTS
Two theory tests will be written in this module. Learners write these tests individually. The purpose of these theoretical
assessments is to ascertain whether or not the specific outcomes have been achieved by an individual. A mark of 50%
shall be deemed evidence that the learner has satisfactorily met the specific outcomes for the relevant parts of the module.
A written memorandum for each test will provide model answers against which the learners will be evaluated. These tests
shall, in the structure of the type/range of questions to be answered, contain a variety of assessment elements, including
calculations and the application of correct operations related principles/procedures in order to solve specific problems
provide explanations of concepts, descriptions, comparisons, evaluations of performance of systems, etc. Learners will
know from the sample tutorials given and worked examples given in class, what standard is expected for individual
questions, against which they shall be evaluated. In addition, each unit of learning will contain guidelines as to what type
of questions the learners must be able to answer, in terms of the Graduate Attributes provided (see “summary of final GA
assessment”). The assessments may be closed or open-book, this being dictated by the nature of the particular topic(s)
being evaluated in a specific test.
Page 10
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Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
8.
By :
EWS1002
31 Jul 2023
J Snyders
ASSIGNMENT
Introduction:
Organisational effectiveness as a subject can be categorised into four major sections: quality of
work life, job design, methods analysis and work measurement.
According to Stevenson (2013:285) product or service design decisions have an impact on work
design and determining the kinds of activities workers will be involved in. The importance of work
design is underscored by an organisations dependence on human efforts (i.e. work) to accomplish
its goals.
In addition, quality of work life affects not only the workers overall sense of well-being and
contentment, but also worker productivity. Working conditions can have a significant impact on
worker performance in terms of productivity, quality of output and accidents (Stevenson,
2013:285).
Aim
Method Study Procedure (Select, record, examine)
This productivity improvement project will require the student to observe and document an
existing process following the typical method study procedure. In addition, analyse the necessary
data for the selected process and identify opportunities for improvement in the process.
Assignment Criteria


Compile a report detailing the following:
An overview of the company and department where the student is doing the productivity
project (where the observation and improvement will be based).
Select an improvement project and describe the problem identified.
Record process details using a method study approach. Students must complete a flow
process chart (FPC) or a multiple activity chart (MAC) for the process selected.
Examine findings and make suggestions / recommendations for improvement
Evidence of work completed (observations, FPC, MAC) must be provided.
Evidence must be included as addendums to final report. Students may use photographic
evidence to convey a clear explanation of the problem.
Photographic evidence must be included as addendums to final report.


Final projects must be submitted electronically on Moodle through Turn-it-in.
The due date: 18-September 2023






Page 11
Faculty of EBET
Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
By :
EWS1002
31 Jul 2023
J Snyders
Additional Assignment Criteria








This is an individual assignment
Students to submit their own work (report) online via Moodle.
Follow Scientific Assignment and Report Writing guidelines
A cover page and table of contents must be provided.
No introduction and conclusion is required for this report.
Reference list: provide full references for your in-text references using Harvard method.
A maximum of 5 pages for report (excluding Cover page, Table of contents and Addendums)
No late submissions will be accepted. (Moodle will close for submissions at 17:00 on
due date)
Rubric (Report)
Page 12
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Doc ID.:
Department of Industrial Engineering
Rev.:
Module guide for Organisational Effectiveness
9.
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EWS1002
31 Jul 2023
J Snyders
REFERENCES (Prescribed)
International labour Office. 2000. Introduction to Work study 4th Edition. ILO
RECOMMENDED BOOKS
Stevenson, M. (2022) Operations Management 14th Edition, McGraw-Hill
10.
OTHER REFERENCES
Journal articles
11.
SCHEDULE OF WORK (provisional)
Further details provided on Moodle for each study unit covering the related conten t
WEEK
1
DATES
24 – 28 Jul
2
31 Jul – 4 Aug
3
7 – 11 Aug
4
14 – 18 Aug
5
21 – 25 Aug
6
28 Aug – 1 Sep
7
4 – 8 Sep
8
11 – 15 Sep
9
18 – 22 Sep
10
25 – 29 Sep
11
2 – 6 Oct
12
9 – 13 Oct
13
16 – 20 Oct
14
23 – 27 Oct
30 Oct – 3 Nov
6 – 24 Nov
15
16
12.
TOPIC
Orientation
REFERENCE
Introduction
Productivity and Quality of life
Work Study and Productivity
Method Study
The Human factor in the application of Work Study
Work Study: The approach
Method Study
Working conditions and the working environment
Record, Examine, Develop, Evaluate,
Define, Install, Maintain
Method Study
Multiple activity charts, Flow process charts
Method Study
Multiple activity charts, Flow process charts
Work Measurement
Introduction to work measurement
(NMU Recess 7 – 13 Sept)
Chapters 1 - 2
Work Measurement
Time Study: Equipment, Selecting & Timing the job
Time Study: Rating
Public Holiday (24 & 25 Sep 2023)
Work Measurement
Time Study: Rating
Work Measurement
Time Study: from study to standard time
Work Measurement:
Motion-time-measurement (MTM)
Work Measurement:
Motion-time-measurement (MTM)
Revision
Chapters 20-21
Assignment (18-Sep)
Chapters 3 - 4
Chapters 5 - 10
Examples
Examples
TEST 1 (28-Aug)
Chapter 18
Chapter 22-23
Chapter 22-23
Notes
TEST 1 (9-Oct)
NOTES
Student examination preparation (Block week)
Exam Period, Semester 2
IMPORTANT DATES
TESTS
Test 1: Date:
_28-Aug_
Test 2: Date:
_9-Oct_
Assignment: Date: _18-Sep_
Notes:
1.
The order in which the syllabus is covered may change and is at the discretion of the instructor.
Page 13
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Department of Industrial Engineering
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Module guide for Organisational Effectiveness
13.
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EWS1002
31 Jul 2023
J Snyders
MODULE METHODOLOGY AND CLASS PROCEDURE
The course is presented in 14 sessions of 3 hours each. The format for each session is outlined below.
- Facilitation of the key principles and concepts of the session
- Class discussion and in-class research with the aim of linking theory to practice
- Class discussion of articles or case studies and highlighting issues from previous sessions
Module notional hours
Note:
1 Credit = 10 Notional hours, i.e. a module of 10 credits = 100 notional hours.
Activity
Contact time = 3 hrs/week x 14 weeks.
(This includes practical and tutorial sessions and if tests are written during normal
lecturing time)
Tests (if given outside normal lecturing time)
Example: 3 tests at 1.5 hrs per test = 4.5 hrs)
Writing up of Assignments and Practicals
(Nominal time = 5 hrs per assign./practical – Nadeosa benchmark)
Self-study, revision and literature reviews (library)
Examination / End of Module Assessment (EMA)
Total Hours
Credit Value (total hours divided 10)
Estimated
notional hours
42
3
30
62
3
140
14
The role of the lecturer will only be that of a facilitator. It is expected of students to prepare thoroughly and to
participate actively during classes. It is expected of students to be able to access the Internet because
management related articles and other support material from the Internet would be discussed during classes.
Page 14