EAI Process Landscapes
MSM-004 EAI Process Interactions Flowchart
11 April 2022 (Rev 5)
Reviewer: Digdem Ova, Quality Management Specialist
Process Owner: Georgia Zormpa, Quality Manager EAI
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Company confidential
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Content
■ Definitions
■ MSM-004.1 EAI Corporate Process Landscape
■ MSM-004.2 EAI Manufacturing Site Process Landscape
■ MSM-004.3 EAI Sales Office Process Landscape
■ Revision History
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Definitions
EAI Corporate
Process
Sales Office
Process
■ EAI Corporate Process
▪ Processes owned by the Europe, Asia, International Corporate functions, e.g.
Top Management, Corporate Quality Management, Supply Chain located at
the Headquarter, and e.g. Central Procurement in Wesseling
■ Sales Office Process
▪ Processes owned by the EAI Commercial and Supply Chain functions, that are
directly related to the external customers
■ Manufacturing Site Process
▪ Processes owned by the EAI Manufacturing Sites
Mfg. Site
Process
■ Global Process
▪ Management Systems that have a global presence and support the continual
improvement of the regional management systems
Global
Process
■ HLS
HLS
▪ High Level Structure numbers of the ISO standards family and IATF Standard
NOTE : Numbers refering processes in this document is for Europe and can be different in Asia,
International. Process including symbol (*) is managed at site level in Asia, International
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MSM-004.1 EAI Corporate Process Landscape
HLS
Leadership (5) and Planning (6)
Environmental and Sustainability Processes
(5.1)
Process
Global
Process
Sales Office
Process
Mfg. Site
Process
EAI Corporate
Management System
(5.3)
Performance Evaluation (9) and Improvement (10)
Context of the
Organization
Customer Satisfaction
(1.1) *
Complaint Management
(1.2)
Improvement
(5.2)
Results of
QMS
Operations (8)
Customer Oriented
Processes
Customer
Requirements
Supply Chain
Processes
Manufacturing
Processes
Customer
Satisfaction
Commercial Management
(1.1)
Order Processing
(2.1)
Production
(3.1)
Product Development
(1.3)
Supply Chain Planning
(2.2)
Maintenance
(3.2)
Logistics Services
(2.3)
Product Quality
(3.3)
Interested
Parties
Products and
Services
Materials Management
(2.4)
Support (7)
Competence
(4.2)
Procurement
(4.1)
Finance
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Health, Safety,
Security
Master Data
(4.3)
IT
Business
Process
Rev 5 – April 2022
MSM-004.2 EAI Manufacturing Site Process Landscape
HLS
Leadership (5) and Planning (6)
Environmental and Sustainability Processes
(5.1)
Process
Global
Process
Sales Office
Process
Mfg. Site
Process
EAI Corporate
Management System
(5.3)
Performance Evaluation (9) and Improvement (10)
Context of the
Organization
Customer Satisfaction
(1.1) *
Complaint Management
(1.2)
Improvement
(5.2)
Results of
QMS
Operations (8)
Customer Oriented
Processes
Customer
Requirements
Supply Chain
Processes
Manufacturing
Processes
Customer
Satisfaction
Commercial Management
(1.1)
Order Processing
(2.1)
Production
(3.1)
Product Development
(1.3)
Supply Chain Planning
(2.2)
Maintenance
(3.2)
Logistics Services
(2.3)
Product Quality
(3.3)
Interested
Parties
Products and
Services
Materials Management
(2.4)
Support (7)
Competence
(4.2)
Procurement
(4.1)
Finance
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Health, Safety,
Security
Master Data
(4.3)
IT
Business
Process
NOTE: Some corporate processes may have local activities, these activities are directed by corporate standards
Rev 5 – April 2022
MSM-004.3 EAI Sales Office Process Landscape
HLS
Leadership (5) and Planning (6)
Environmental and Sustainability Processes
(5.1)
Process
Global
Process
Sales Office
Process
Mfg. Site
Process
EAI Corporate
Management System
(5.3)
Performance Evaluation (9) and Improvement (10)
Context of the
Organization
Customer Satisfaction
(1.1) *
Complaint Management
(1.2)
Improvement
(5.2)
Results of
QMS
Operations (8)
Customer Oriented
Processes
Customer
Requirements
Supply Chain
Processes
Manufacturing
Processes
Customer
Satisfaction
Commercial Management
(1.1)
Order Processing
(2.1)
Production
(3.1)
Product Development
(1.3)
Supply Chain Planning
(2.2)
Maintenance
(3.2)
Logistics Services
(2.3)
Product Quality
(3.3)
Interested
Parties
Products and
Services
Materials Management
(2.4)
Support (7)
Competence
(4.2)
Procurement
(4.1)
Finance
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Health, Safety,
Security
Master Data
(4.3)
IT
Business
Process
Rev 5 – April 2022
Revision History
Revision No.
Revision Date
0
09-2017
Initial release as attachment in the Management Systems Manual
1
11-2017
Release as independent document MSM-004
2
12-2017
Updated to indicate processes that can be corporate/local
3
12-2017
Update section of ISO’s HLS “6. Planning”
4
05-2019
Full review to adapt to APS (Legacy A. Schulman). Created three
landscapes: corporate, sales office and manufacturing site
04-2022
Region extended to EAI, New Note on Page 3, New global process
“Business Process”, TKM changed to Health, Safety, Security ,
Environmental Process changed to Environmental and Sustainability
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Comment
Validity and Revision cycle
This document is valid from the date of approval and must be revised regularly
at least once every 3 years, and updated if necessary
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MSM-004 EAI Process Interactions Flowchart
April 2022 (Rev 5)
www.lyondellbasell.com
Company confidential
8