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Critical Human Resource Management - Chapter 1 Introduction

Critical Human Resource
Management
Human resource management (HRM) is the predominant apparatus
for people management across the world. Since its inception, HRM has
nevertheless been subjected to critical scrutiny. This work has produced
a corpus of literature now referred to as ‘Critical HRM’.
This book on Critical HRM traces the development of the critical scholarly
tradition in people management. It analyzes, organizes and synthesizes
the various perspectives, ideas and arguments that constitute this critical
tradition. The book identifes the current status and future trends of Critical
HRM and explores its ethico-political role in contemporary organizations,
especially in the context of widespread public concern about making
business more ethical. Incorporating under-researched and emerging issues
of people management, such as the Global South and Critical HRM, with
more established themes of Critical HRM, this book introduces Critical
HRM’s critique of mainstream HRM and its underpinning assumptions. It
illustrates how interventions have the potential to transform organizational
policies and practices of managing people at work.
The book will be of interest to professionals, researchers and academics
focusing on critical issues in people management across the Global South
and North.
Dhammika Jayawardena is Senior Lecturer in Management and
Organizational Behavior at the University of Sri Jayewardenepura, Sri Lanka.
Routledge Studies in Human Resource Development
Edited by Carole Elliott
University of Roehampton, UK
HRD theory is changing rapidly. Recent advances in theory and practice,
how we conceive of organisations and of the world of knowledge, have
led to the need to reinterpret the feld. This series aims to refect and
foster the development of HRD as an emergent discipline.
Encompassing a range of diferent international, organisational,
methodological and theoretical perspectives, the series promotes
theoretical controversy and refective practice.
Human Resource Management in an Emerging South Asian Economy
The Case of Brunei
Edited by Tamer K. Darwish and Pengiran Muda Abdul Fattaah
Global Business Coaching
A Meta-Analytical Perspective
David Lines and Christina Evans
Critical Human Resource Management
People Management Across the Global South and North
Dhammika Jayawardena
Also published in the series in paperback:
Action Research in Organisations
Jean McNif, accompanied by Jack Whitehead
Understanding Human Resource Development
A research-based approach
Edited by Jim Stewart, Jim McGoldrick, and Sandra Watson
For more information visit the Series website: www.routledge.com/
Routledge-Studies-in-Human-Resource-Development/book-series/
SE0504
Critical Human Resource
Management
People Management Across
the Global South and North
Dhammika Jayawardena
First published 2021
by Routledge
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© 2021 Dhammika Jayawardena
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Library of Congress Cataloging-in-Publication Data
Names: Jayawardena, Dhammika, 1968– author.
Title: Critical human resource management : people management
across the global South and North / Dhammika Jayawardena.
Description: 1 Edition. | New York : Routledge, 2021. | Series:
Routledge studies in human resource development | Includes
bibliographical references and index.
Identifers: LCCN 2020056120 (print) | LCCN 2020056121
(ebook) | ISBN 9780367608965 (hardback) | ISBN
9781003102434 (ebook)
Subjects: LCSH: Personnel management—Developing countries. |
Personnel management—Developed countries. | Organizational
change.
Classifcation: LCC HF5549.2.D48 J39 2021 (print) | LCC
HF5549.2.D48 (ebook) | DDC 658.3—dc23
LC record available at https://lccn.loc.gov/2020056120
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ISBN: 978-0-367-60899-6 (pbk)
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Contents
Acknowledgments
1 Introduction
vi
1
2 The Factory System, Personnel Management,
HRM: A Genealogy
12
3 This Thing Called HRM: A Critical Introduction
23
4 The Language of HRM: Beyond the Rhetoric/
Reality Dualism
37
5 Gender and HRM: Feminist Critics’ Account of HRM
51
6 Michel Foucault and Critical HRM: Toward a
Foucauldian Analysis of People Management
65
7 The Global South and Critical HRM: The
Ambivalence of HRM
77
8 Ethics and Critical HRM: A Rethinking of the
(Im-)Possibility of Ethics in HRM
91
9 Mobility, Diversity and HRM: A Revisit
10 Conclusion
Index
117
138
146
Acknowledgments
Managing people at work is a complex process. It varies between cultures
and geopolitical regions and so is in fux. Human resource management,
the grand signifcation of people management across the world, is processual and elusive in character. However, at the hands of ‘mainstream’
scholars in the feld, among others, this ambience of HRM morphs into
solid. Hence, what we often see as ‘HRM’ in both the theory and practice of people management is a ‘(market) managerialist project’ oriented
toward corporate strategies and objectives.
This concise book on ‘Critical HRM’ interrogates this managerialist project, the phenomenon of HRM, in contemporary organizations.
The book is an outcome of my long-term engagement with the critical
scholarship in people management. So, I must acknowledge many people
who have inspired and helped me at diferent phases of the engagement.
But acknowledging all of them is practically impossible, although here
I pay my tribute to the late Professor Tom Keenoy, who inspired me a
lot and happened to be one of my thesis examiners at Leicester. And so,
I acknowledge only those who have helped me with this book.
I am grateful to Brianna Ascher, commissioning editor at Routledge:
without her support this book wouldn’t simply exist. Also, I must thank
my colleagues and friends, Professor Sunil Rajapaksege, Vidya Samarasinghe and Pivindi Alwis who helped me in numerous ways. Finally,
I thank my wife, Prajna, and son, Acintya, for their patience and support. I dedicate this book to my father, Nandaseela Jayawardena, and my
mother, Nandawathi Jayalath.
1
Introduction
Begin a Journey
Just assume you are a traveler going from one continent to another—from
Europe to Asia to Africa to America. During your journey if you visit a
Japanese multinational in London or a US-based software development
company in the buzzling city of Hyderabad or an apparel-manufacturing
company in Sri Lanka or in the Mombasa free-trade zone in Kenya for
instance, one ‘common’ phenomenon you would fnd in these places
is Human Resource Management (HRM)—HR departments, managers and so forth. Similarly, if you type the term ‘HRM’ in the search
bar of Google Scholar or any other search engine, with the name of a
core-capitalist country in the Global North, such as the United States,
or instead a ‘peripheral country’ of the South like Socialist Cuba (e.g.,
Cunha & Cunha, 2004) for instance, you will end up with at least a few
scholarly works on HRM in the selected country.
Since its (assumed) emergence in North America, arguably in the 1980s
(Kaufman, 2014), HRM has led to supplement the decades-old tradition
of personnel management in Western corporations (Guest, 1990, 1992;
Legge, 1995/2005; Storey, 1991; Strauss, 1992). Subsequently, it crept
into other parts of the world, mostly during the 1990s, as the method of
management of people in organizations (Ghebregiorgis & Karsten, 2007;
Hermans, 2018; Jayawardena, 2014; Perez Arrau, Eades, & Wilson,
2012; Sparrow & Budhwar, 1997). Since then, HRM remains the grand
signifcation of people management across the Global South and North.
Even after almost 40 years of its emergence, the phenomenon of HRM
is not immune to contradictions and controversies. Rather, the status
and the role of HRM in both the theory and practice of people management remain plurivocal and ambiguous: HRM encompasses various
approaches, traditions and meanings that lead to keep its identity ‘elusive’ and in process of becoming (Janssens & Steyaert, 2009; Keenoy,
1999, 2009; Legge, 1995/2005; Noon, 1992; Storey, 1995). And so,
it seems that what remains ‘unchanged’, when HRM moves from one
2
Introduction
context to another, is only the three letters—‘HRM’, an empty signifer
which is subject to fll as it appears in diferent contexts.
Against this backdrop, (textbook-based or) mainstream literature on
HRM is keen to construct HRM as a self-reliant discipline with a ‘fxed’
identity (e.g., see Armstrong & Taylor, 2014; Sims, 2006). Alongside the
‘humane’ aspect of the phenomenon, the literature emphasizes the strategic, integrated and coherent approach of HRM with regard to managing
people at work. Such literature thus highlights both the strategic or ‘hard’
and the humane or ‘soft’ aspects of people management simultaneously.
In doing so, it articulates HRM ‘as a strategic, integrated and coherent
approach to the employment, development and well-being of the people
working in organizations’ (Armstrong & Taylor, 2014, p. 5).
The mainstream version(s) of HRM, as critics of the feld argue, (deliberately) avoids the controversies and contradictions that are imbued with
HRM, its identity and role in theory and practice of people management.
Yet, by encompassing the soft and hard aspects, it is capable of portraying HRM as a ‘new’ and ‘robust’ phenomenon—a managerial package
of solutions for the issues in managing people in organizations across the
world. And so, the literature suggests:
HRM eforts are planned, systematic approaches to increasing organizational success. They involve HR programs aimed at developing
HRM strategies for the total organization with an eye towards clarifying an organization’s current and potential problems and develop
solutions to them. It is oriented toward action, the individual, the
global market place, and the future. Today it would be difcult [for
us] to envision any organization achieving success without efcient
HRM programs and activities.
(Sims, 2006, p. 5)
In this context, critics of HRM argue that what is common in the mainstream version of HRM is that, on the one hand, it is inclined toward
the managerialist as well as normative approach—what HRM should
or ought to be—to people management. Consequently, it admits and
recounts ‘issues’ pertaining to managing people in organizations. In
doing so, it ofers an integrated, coherent and strategic approach of people management to successfully address and mitigate the issues. On the
other hand, such a version—how it approaches to and recognizes the
issues of managing people and develops solutions to them—is based on
realist ontology and positivist epistemology (Delbridge & Keenoy, 2010;
Keenoy, 1999; Legge, 1995/2005). Therefore, in essence, the mainstream
version of HRM tends to insist that HRM is not a ‘thing’ we (re)produce in our social–material life. Instead, it is ‘something’ that is ‘already
there’. In turn, it suggests that what is already there is a ‘new’, ‘good’ and
‘robust’ phenomenon: a ‘universal panacea’ which is capable of fxing
Introduction
3
the current and potential problems of managing people in organizations across the world. However, this attempt to make HRM ‘good’ and
‘robust’ is still not able to fx the identity of HRM or to avoid the controversies surrounding it (Keenoy, 1999, 2009).
What Is HRM, Anyway?
In her highly regarded text, Human Resource Management: Rhetorics
and Realities, Legge (1995/2005, pp. 102–108) cites many popular defnitions of HRM. However, noticeably she resists developing her own definition. Why is Legge reluctant to develop her ‘own’ defnition? Indeed,
what is this ‘thing’ called HRM: can we understand ‘HRM’ beyond the
mainstream defnitional–ontological assumptions of it? If so, what is the
role of critical HRM scholarship in understanding and (re)framing of
HRM beyond such assumptions?
Despite the mainstream version of (fxed) HRM, the concept of HRM
in both the theory and practice of people management is sloppy and
blurry. It denotes multiple meanings for those who produce ‘HRM’ in
diferent socio-economic contexts as well as by adhering to various theoretical and analytical assumptions (e.g., Azolukwam & Perkins, 2009;
Barratt, 2002, 2003; Harley & Hardy, 2004; Janssens & Steyaert, 2009;
Jayawardena, 2014; Keenoy, 1999; Legge, 1995/2005; Noon, 1992;
Townley, 1998; Watson, 2004). This intrinsic ambiguity of the identity
of HRM (see Chapter 3) not only problematizes realist and positivist
defnitional and onto-epistemological assumptions of HRM. It also tends
to dislocate the popular semblance of HRM—as a universal panacea—
in the market managerialism that proposes a ‘happy marriage’ between
capital and Western humanism (Olaison, Pedersen, & Sørensen, 2009).
Thus, going beyond ‘the facticity’ of HRM, ‘the projected, perceived,
experienced, or allegedly “factual” character [of HRM]’ (Keenoy, 1997,
p. 839), scholars in critical HRM scholarship problematize the HRM
project in organizations, its basis, newness and popular semblance in the
market managerialism (Delbridge & Keenoy, 2010; Legge, 1995/2005;
Thompson, 2011; Watson, 2004). In doing so, they suggest that HRM
needs to be understood ‘not as a concrete, coherent, entity but as a series
of mutually implicated phenomena which is/are in the process of becoming’ (Keenoy, 1999, p. 16).
However, this illusive and elusive nature, the becoming of HRM, does
not prevent the mainstream scholars’, or market managerialists’, desire
of making HRM a robust phenomenon. Rather, since the phenomenon’s
origin in Western corporations in the 1980s, the mainstream version of
HRM, as seen earlier, has been involved in making HRM solid and good,
a package of solutions for the issues of managing people in organizations
across the world. In doing so, it tells us how to accomplish greater efciency through a highly committed and fexible workforce.
4
Introduction
Beyond the Normative Conceptions: Toward Critical HRM
The popular semblance of HRM—as a universal panacea—in the market
managerialism does not mean that HRM has fully settled down as a selfreliant phenomenon, especially among some academic circles in the West.
Rather, since the emergence of HRM, some scholars in the feld, mostly
from critical management studies (CMS), have been suspicious of the
‘shift’ in people management from personnel management to HRM. And
so, they challenge the glorifed role of HRM as articulated in the mainstream literature on the subject (e.g., Keenoy, 1990; Keenoy & Anthony,
1992; Legge, 1991, 1995/2005; Townley, 1993a, 1993b, 1995; Watson,
1995a, 1995b).
Understanding (People) Management Critically
Since its inception, going back to developments in research and scholarship in some of the UK and European business schools in the mid-1980s
and early 1990s (Alvesson, Bridgman, & Willmott, 2009; Fournier &
Grey, 2000), CMS has been the key infuencer in critical HRM scholarship (Delbridge, 2011; Delbridge & Keenoy, 2010; Thompson, 2011).
CMS, which is regarded as a branch of scholarship informed by critical
theory (Boje & Al-Arkoubi, 2009), challenges the orthodoxies in (mainstream) management and organization studies (MOS). It does so by problematizing the market managerialism and its ‘performative intent’, which
means ‘the intent to develop and celebrate knowledge which contributes
to the production of maximum output for minimum input’ (Fournier &
Grey, 2000, p. 17). And so, in essence, CMS is about ‘de-naturalization’—
‘deconstructing the “reality” of organizational life or “truthfulness” of
organizational knowledge by exposing its “un-naturalness” or irrationality’ (Fournier & Grey, 2000, p. 18)—‘non-performativity’ and ‘refexivity’. Nonetheless, instead of being anti-performative, it highlights the
importance of ‘critical performativity’. In doing so, inspired by various
(critical) social theories CMS works on ‘alternatives’ to the orthodoxies
in MOS (Alvesson et al., 2009; Boje & Al-Arkoubi, 2009; Delbridge &
Keenoy, 2010; Fournier & Grey, 2000; Grey & Willmott, 2002).
These assumptions and critical praxis in CMS have had a profound
impact on shaping critical HRM scholarship which can be now termed
as ‘Critical HRM’ (Delbridge, 2011; Delbridge & Keenoy, 2010; Greenwood, 2013). Quite similar to what CMS does with (mainstream) MOS
and market managerialism, Critical HRM questions and problematizes
the concept of and the concepts in HRM. For this, it places both the
concept and the concepts in the context of the prevailing socio-economic
order of capitalism, thus challenging the managerialist assumptions and
the naturalized language of HRM (Delbridge & Keenoy, 2010; Steyaert & Janssens, 1999).
Introduction
5
Critical HRM scholars question what HRM ofers as an ‘alternative’
to personnel management: whether it is ‘a wolf in sheep’s clothing’ or
‘old wine in new bottles’—sheer shift in the language of people management (Guest, 1992; Keenoy, 1990; Legge, 1995/2005). Consequently,
alongside the semblance of HRM as a universal panacea or a silver bullet,
they problematize the normative conceptions of HRM in the mainstream
literature on the subject. In doing so, they articulate an ‘alternative’ corpus of HRM literature which is ‘supplemental’ to as well as critical of the
HRM project in the mainstream literature and organizations (Keenoy,
1990; Keenoy & Anthony, 1992; Legge, 1991, 1995, 1995/2005; Storey,
1995; Townley, 1993b). And so, since its inception, the critical HRM
literature is infuential in shaping how we understand and approach the
HRM project. Indeed, currently the contribution of Critical HRM is
regarded as an inescapable facet of the HRM literature.
However, it is doubtful whether Critical HRM has been given the recognition that it deserves or whether the contribution of Critical HRM
has had an impact on the HRM project in contemporary organizations
(Keegan & Boselie, 2006). In other words, it seems that Critical HRM
still remains as an ‘inconsequential’ facet, particularly in the practice of
HRM. Simultaneously, we can see that the presence of Critical HRM
scholars in the ‘standard’ business schools and professional bodies is
rare. In such domains they remain an ‘outcast’ group.
We argue that the reasons for these tendencies are mainly twofold: on
the one hand, the way in which Critical HRM emerged—as a ‘Left-wing
scholarly tradition’—in the mid-1980s and early 1990s troubled the corporatists who were eager to fnd out ‘solutions’ to the issues of managing
people with which they were struggling in a volatile neoliberal market
situation. On the other hand, the ‘academic rigor’ that underpins Critical
HRM has been unable to attract a wider readership: such rigor tends to
detract some academics as well as ‘ordinary’ readers and professionals,
who are interested in people management, from critical HRM scholarship (Keegan & Boselie, 2006).
However, as history shows, the origin of both mainstream and critical HRM scholarship can be traced back to the mid-1980s and early
1990s, albeit their intentions as well as ‘birth places’ are diferent. In
the early years, mainstream HRM scholarship was exclusively connected
with US academic circles whereas critical scholarship was rooted in particular ‘academic (sub-)culture’ in some of the UK and European business schools (Guest, 1990; Legge, 1991, 1995/2005; Torrington, 1991;
Townley, 1993b). Similarly, the former was (and is) to create and ofer a
‘new’ way of managing people to Western corporations that were struggling with many internal and external issues in the 1980s, but the latter
began to question what is new in this ‘new way’, the critique that the
corporatists were reluctant to listen and accept (Keenoy, 1990; Keenoy
& Anthony, 1992; Legge, 1991; Torrington, 1991; Townley, 1993b).
6
Introduction
It is with this backdrop that the contribution of Critical HRM to the
feld of people management is viewed as a seemingly inaccessible or
‘unreadable’ (Left-wing) scholarly tradition that has been produced by
an ‘exclusive academic guild’ based mostly in the UK and European business schools. Consequently, Critical HRM is accused of being ‘too academic’ and ‘less pragmatic’, although its contribution has been widely
accepted as rich and provocative (Keegan & Boselie, 2006). These views
and accusations, in turn, tend to keep the contribution of Critical HRM
‘inconsequential’ with respect to the practice of people management
in contemporary organizations. Nonetheless, we can also see that the
moribund and limited nature of mainstream HRM has been highlighted
by many, including some mainstream scholars in the feld (Delbridge &
Keenoy, 2010; Keenoy, 2009).
Given this context, we argue that it is important to make Critical HRM
more accessible to the ordinary readers as well as professionals and academics in the feld of people management. For this to happen, it is needed
to revisit the legacy and current disposition of critical HRM scholarship,
especially from the viewpoint of praxis. Therefore, this concise book on
‘Critical HRM’, as a whole, traces the development of the critical scholarly
tradition in people management and explains the current status of critical HRM scholarship. It analyzes, organizes and synthesizes the various
perspectives, ideas and arguments that constitute this critical scholarship.
The book identifes future trends of Critical HRM and explores its ethicopolitical role in contemporary organizations across the world, especially
in the context of widespread public concern about making business more
ethical. In this way, the book introduces Critical HRM’s critique of the
Western bias of mainstream HRM and shows how its interventions have
the potential to transform organizational policies and practices regarding
managing people at work across the Global South and North.
The Book
The book is structured around eight themes.
Chapter 2 revisits the ‘shift’ from personnel management to HRM in
Western corporations that occurred in the 1980s. It thus traces the history of people management in the factory system in the nascent industrial capitalism in the West and then explores the emergence of personnel
management in Western corporations. The chapter highlights the changes
that personnel management wrought in the management of people in the
factory system and the changing role of personnel management in work
organizations in the West.
Chapter 3 examines the concept of and the concepts in HRM. The
chapter begins with a brief account of how Critical HRM scholars
problematize and articulate ‘HRM’ using the rhetoric/reality distinction. Then, it moves on to the concept of HRM and shows how the
Introduction
7
concept is constructed with respect to various classifcatory accounts of
people management. Subsequently, alongside the Michigan and Harvard
schools’ conceptions of HRM, the chapter critically dissects the concepts
in HRM with regard to the hard–soft model and the key goals in HRM.
In conclusion, it highlights the plurivocal nature of HRM in both the
theory and practice of people management.
Chapter 4 critically examines the language of HRM and its role in
contemporary organizations with regard to the management of people in
organizations. For this, the chapter visits the ‘linguistic turn’ in MOS and
discusses how the arrival of poststructuralism to the (English-speaking)
management domain afected CMS and the critical scholarly tradition in
people management. In doing so, it problematizes the view of the language of HRM as rhetoric. And so, it shows how Critical HRM scholars
reframe ‘HRM language’ beyond the rhetoric/reality distinction, arguing
that both the practice and the language are crucial to understand the
place and the role of HRM in organizations.
Chapter 5 examines the role of HRM in managing women at work.
For this, the chapter illustrates the place of women in ‘gendered organizations’ and recapitulates the historically shifting roles of women in people
management. Subsequently, informed by ‘feminist critics’ of HRM, the
chapter discusses ‘the agenda of gender’ of HRM in respect of managing women in (gendered) organizations. In doing so, it takes a closer
look at the feminist critics’ accounts of HRM—with a focus on questions
of gender, sex and sexuality. This demonstrates the over-reliance on the
experience of ‘white (managerial) women’ in Western corporations in
mainstream as well as Critical HRM.
After a brief introduction to the work of Michel Foucault, the French
philosopher and historian, Chapter 6 examines the efects of the Foucauldian scholarship on (critical) HRM. The chapter recapitulates the
Foucauldian scholarship in people management and shows how the
scholarship conceptualizes HRM as ‘a set of disciplinary technologies’.
Followed by this, it critically examines the recent contributions of Foucauldian scholars to critical HRM scholarship. Finally, the chapter highlights the need for a new reading of Foucault to advance the Foucauldian
scholarship in understanding and reframing HRM in contemporary
organizations.
Chapter 7 does two things: it explores the practical application of
HRM in the Global South; and it examines the contribution of scholars
from the Global South to Critical HRM.
Regarding the frst of these, the chapter examines the presence of HRM
in (postcolonial) organizations of the Global South. It does so by considering the management of people in the Global South work environment
and shows the ambivalent-hybrid disposition of HRM in (postcolonial)
Southern organizations. Postcolonial theory, especially that of Homi
Bhabha, is drawn on in tracing these infuences and situations.
8
Introduction
For the second, it considers the Global South’s contribution to the critical scholarly tradition in people management, while specifcally identifying the limitations of this contribution. The chapter interrogates the
causes of this limited contribution of people management scholars from
the Global South to Critical HRM. It also emphasizes the importance of
Southern scholarship in the critical tradition in people management, as
it would facilitate the understanding and reframing of the role and the
place of HRM in the Global South with regard to the ‘colonial legacy’ of
the South and its social fabric.
After a critical introduction to the discourse of ethics in Management, Chapter 8 addresses the question of ethics in HRM. For this,
the chapter critically examines the (im-)possibility of ethics in HRM
in contemporary organizations, especially with regard to the question
of the Other. Simultaneously, it recapitulates critical scholars’ engagement with ethics in HRM and explains how such engagement afects
the reframing of ‘ethical HRM’ in organizations. The theoretical
framing of the discussion is drawn chiefy from the ethical philosophy
of Emmanuel Levinas.1 But, the chapter simultaneously touches upon
the so-called trinity of consequentialist, deontological and rights/justice approaches and shows how they shape our understanding of ethical HRM.
Chapter 9 revisits the issue of managing diversity in contemporary
organizations, especially in the context of mobility and migration. It does
so by detailing the historical development of ‘diversity management’ as
a post-Cold War neoliberal discourse created in the United States. The
chapter problematizes the Eurocentric hegemony of ‘universal diversity’.
In doing so, it examines how such hegemony afects the role and place
of HRM in managing diversity in contemporary organizations across the
world. It shows that the ‘diverse diversities’ are being ignored—by HR
processes—in managing diversity, especially in the context of mobility
and migration. Indeed, the chapter questions how ‘managing diversity’
matters to people of color and other (migrant) minorities in contemporary organizations.
Along with a comprehensive synthesis of the themes discussed in each
chapter, Chapter 10 provides an overview of the critical scholarly tradition in people management. It also identifes the future trends in Critical
HRM and its potential ethico-political role in managing people in contemporary organizations across the Global South and North.
Note
1 Levinas, Emmanuel (1905–1995) was one of the most profound philosophers
of twentieth-century Europe. His work, which is often described as ‘an ethics
of ethics’, has had a signifcant impact on our understanding of ethics and
(the ethics of) the Other; notwithstanding his work hardly ofers a theory of
ethics.
Introduction
9
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