Duties of
Front Office
Personnel'
FRONT OFFICE MANAGER
Direct and coordinate the activities of the front office department
Perform the function of a link between the management and front
office employees
responsible for hiring, training, supervising and disciplinary all
front desk, reservation, and guest services staff members in order
to maintain the desired standard of service
prepared the budget for the front office department
evaluate the job performance of each front office employee
BELL BOY
- Handling guest luggage at the time of arrival and departure
- Escorting guests to their rooms on arrival
- Familiarizing guests about safety features and in-room
facilities
- Locating a guest in a specified area of the hotel
- Posting guests mails
- Providing information to guests about hotel facilities and
services when asked.
DOOR ATTENDANT
Open the doors of guests’ vehicles on their arrival in the
hotel portico
Help bell boys in lifting luggage
Open the hotels’ entrance door for guests
Coordinate with parking attendants for parking guests’
vehicles in the hotels parking area.
CASHIER
* Receiving payment
* Balancing guest account
* Opening and maintaining the guest folios
* Recording all credit charges in guest folios
* Preparing bills at the time of check-out
* Handling credits/debit/charge cards for the settlement of a
guest account
* Administer the safe deposit system
* Handling foreign currency
NIGHT AUDIT
* Preparing the night audit report
* Check-in and check-out guest who arrive or depart after
11.00 p.m
* processing the reservations
* performing the duties of security guard
* monitoring fire safety system
* Act as cashier for banquet function
* performing the duties of manager on duty
RECEPTIONIST
* greeting guest
* handling special request
* handling check-in and check-out
* providing information to guest
* assigning rooms and dispensing guest room keys
CONCIERGE
* Making reservations for dining in famous restaurant
* Arranging tours, limousine, and entertainment ticket
* Maintaining good relationship with hospitality industry
* Personal helper to VIP
* Obtaining tickets for theatres, musicals etc
* Provide latest information of events
RESERVATION AGENT
Handling guaranteed and non-guaranteed reservation
up sell accommodation
Prepared the expected arrival list and the expected
departure list every day
Prepared a guest folder and to keep the mails and
messages of guest with reservation doc
Providing management information to other department
TELEPHONE OPERATOR
* processing all incoming and outgoing calls
* log all wake-up call on the system
* Answer questions about the hotel’s services and
product
* taking message
* operating hotel paying system
* direct incoming calls to the desired extension
* provide paging services for guest and employee
Thank you for
participating!
Have a great
day ahead.