DAILY CHECKLIST - MOM effective Jan. 14, 2006
8:15 AM ( 9:15 Weekends ) PRE-OPENING
MOM radio on Channel 5
Review MOM Daily Notebook
__ Note comments from previous day’s MOM.
__ Special Event profiles.
__ Announcements for Operations Start-Up Mtg.
8:30 AM ( 9:30 AM: Weekends )
VOLUNTEER BRIEFING
__ MOM attends (until 8:45 a.m. weekdays).
__ Hand out Group Arrivals Reports
8:45 AM ( 9:45 AM: Weekends )
OPERATIONS START-UP MTG. Main Lobby
__ Hand out Group Arrivals Reports
__ Check-in with Guest Services, Retail, Security,
Galleries, Engineering, Facilities regarding
staffing, potential challenges.
__ Wardrobe Check for all departments.
__ Coordinate with Gallery staff and Guest
Services Lead for special tours, VIP visits,
special activities or events. Confirm
coordinator(s) of activity / event.
__ Review daily gallery Program Schedule.
__ Review prior day’s issues from Daily Report
8:55 AM (9:45 AM: Weekends:
MORNING WALK-THROUGH (outside first)
__ Check with Gall. Floor Leads for staffing; work
with GS Leads to fill in as needed & available
__ Tech sandwich boards displayed outside
__ Lobby setup complete. Tech E-News slips.
__ Group greetings staffed, processing groups
smoothly.
__ Clarity and Hitachi monitor listings correct.
__ Program Schedule: correct.
__ IMAX setup complete.
__ Concessions: clean.
__ Café opens. Umbrellas out
__ Ball Machine
__ Marketing collateral: approved and stocked.
__ NVH clean.
GALLERIES
__ Programs: as listed.
__ Programs Schedules’ signage visible,
upper/lower levels
__ EnCounters: staffed
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10:00 – 5:00 MONITOR OPERATIONS
*** Conduct 2 Walk-Throughs While Open
__ Walk-throughs (see 9:45 am list) also include
IMAX: ticket-taking and loading (20 minutes
prior to show) and usher after-show clean-up.
__ Monitor Channel 5
__ Store opens
__ Identify MOM to monitor Channel 5 for your
lunch break.
__ Notify Channel 5 of change in MOM.
__ Reallocate staff resources, as necessary (e.g.:
assign Guest Services staff to support
Galleries
__ Assume the role of Incident Commander in
case of emergency (see Safety Binder in
Security Office for full procedures).
12:30 PM
VOLUNTEER BRIEFING
(Weekends: 1:00 pm)
Volunteer Briefing Center
__ MOM attends.
__ Check with Gall. Floor Leads for staffing; work
with GS Leads to fill in as needed & available
5:00 PM
CLOSING
Walk-through
MAIN LEVEL
__ Lobby remains “open”, Will Call station open
for evening IMAX shows.
__ Café open until 5:00 pm (no early closing)
__ Tech Store open until 5:30 pm. Check staffing;
pull from Guest Services, if needed.
__ IMAX concession sales continue, if late shows
__ NVH clean.
__ Tech sandwich boards retrieved from outside.
__ Stanchions on main level close off galleries, as
applicable.
GALLERIES
__ Listen for upper and lower galleries “all clear”
radio messages. Acknowledge (“10-4”).
__ Complete MOM Daily Report..
Place copy on cover of MOM Daily Notebook
Email to Bud and to next day’s MOM.
__ Leave messages as applicable to next day
MOM.
Revised: 7/17/2023