DAILY CHECKLIST - MOM effective Jan. 14, 2006 8:15 AM ( 9:15 Weekends ) PRE-OPENING MOM radio on Channel 5 Review MOM Daily Notebook __ Note comments from previous day’s MOM. __ Special Event profiles. __ Announcements for Operations Start-Up Mtg. 8:30 AM ( 9:30 AM: Weekends ) VOLUNTEER BRIEFING __ MOM attends (until 8:45 a.m. weekdays). __ Hand out Group Arrivals Reports 8:45 AM ( 9:45 AM: Weekends ) OPERATIONS START-UP MTG. Main Lobby __ Hand out Group Arrivals Reports __ Check-in with Guest Services, Retail, Security, Galleries, Engineering, Facilities regarding staffing, potential challenges. __ Wardrobe Check for all departments. __ Coordinate with Gallery staff and Guest Services Lead for special tours, VIP visits, special activities or events. Confirm coordinator(s) of activity / event. __ Review daily gallery Program Schedule. __ Review prior day’s issues from Daily Report 8:55 AM (9:45 AM: Weekends: MORNING WALK-THROUGH (outside first) __ Check with Gall. Floor Leads for staffing; work with GS Leads to fill in as needed & available __ Tech sandwich boards displayed outside __ Lobby setup complete. Tech E-News slips. __ Group greetings staffed, processing groups smoothly. __ Clarity and Hitachi monitor listings correct. __ Program Schedule: correct. __ IMAX setup complete. __ Concessions: clean. __ Café opens. Umbrellas out __ Ball Machine __ Marketing collateral: approved and stocked. __ NVH clean. GALLERIES __ Programs: as listed. __ Programs Schedules’ signage visible, upper/lower levels __ EnCounters: staffed Page 1 of 1 D:\40734057.doc 10:00 – 5:00 MONITOR OPERATIONS *** Conduct 2 Walk-Throughs While Open __ Walk-throughs (see 9:45 am list) also include IMAX: ticket-taking and loading (20 minutes prior to show) and usher after-show clean-up. __ Monitor Channel 5 __ Store opens __ Identify MOM to monitor Channel 5 for your lunch break. __ Notify Channel 5 of change in MOM. __ Reallocate staff resources, as necessary (e.g.: assign Guest Services staff to support Galleries __ Assume the role of Incident Commander in case of emergency (see Safety Binder in Security Office for full procedures). 12:30 PM VOLUNTEER BRIEFING (Weekends: 1:00 pm) Volunteer Briefing Center __ MOM attends. __ Check with Gall. Floor Leads for staffing; work with GS Leads to fill in as needed & available 5:00 PM CLOSING Walk-through MAIN LEVEL __ Lobby remains “open”, Will Call station open for evening IMAX shows. __ Café open until 5:00 pm (no early closing) __ Tech Store open until 5:30 pm. Check staffing; pull from Guest Services, if needed. __ IMAX concession sales continue, if late shows __ NVH clean. __ Tech sandwich boards retrieved from outside. __ Stanchions on main level close off galleries, as applicable. GALLERIES __ Listen for upper and lower galleries “all clear” radio messages. Acknowledge (“10-4”). __ Complete MOM Daily Report.. Place copy on cover of MOM Daily Notebook Email to Bud and to next day’s MOM. __ Leave messages as applicable to next day MOM. Revised: 7/17/2023