 Disable Find My iPhone Lock Request
This form should be completed when a repair is blocked in GSX due to FMiP device lock and where the customer
has provided the valid proof of purchase proving device ownership. The Carrier Partner should complete this form
and attach the proof of purchase receipt of the product’s original retail purchase. Troubleshooting
Has the customer tried to turn off remotely via online iCloud.com/find access?
Yes
No
Has the customer tried to reset their password at appleid.apple.com?
Yes
No
If you answer no to either of these questions, submit the form only after the customer attempts those steps.
Product Information
Serial Number:
DMPLG314FK11
IMEI (cellular devices only):
Product Description:
IPHONE 5S 16GB GOLD
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Original Sales Information
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Purchase date:
2014
Proof-of-Purchase: Reseller Information
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Year (YYYY)
03
20
Month (MM)
Day (DD)
Invoice/receipt number:
35454874
Name:
Verizon Wireless
Phone number:
+14805139100
Street address:
21001 N Tatum Blvd Suite 16-1010
City/State:
Phoenix, Arizona
Postal:
AZ 85050
Country code:
US
Email address (if available):
apple_service@allmail.net
Additional comments: Please remove the Find My iPhone lock
Client cannot remove it
ALL FIELDS ARE REQUIRED
Completed forms should be submitted to the appropriate regional e-mail address from the following list: FMiPLockAMR@apple.com, FMiPLockALAC@apple.com, FMiPLockEMEA@apple.com,
FMiPLockAPAC@apple.com, FMiPLockChina@apple.com, FMiPLockJapan@apple.com
The customer’s statutory warranty rights are the same whether or not the proof of purchase is validated. Apple
will protect personal information in accordance with the Apple’s Customer Privacy Policy available at
www.apple.com/legal/privacy.
Version 1.2 | February 2014