Questionnaire
1. What do you understand about BPO and how does it work?
2. What are the advantages and disadvantages of working in BPO company?
3. Why do you think night shifts are important in BPO industry?
4. As a BPO employee, what is your ideal work environment to be productive at work?
5. What do you think are your biggest strengths and weaknesses when it comes to this
expertise?
6. Have you encountered an irate customer? How did you handle it?
7. How did you handle cultural differences in your workplace?
8. In your years of experience, what are the benefits you have received in this industry? Did
you already achieve financial independence?
9. What outsourcing strategies do your company usually use?
10. In your years of experience in this industry, have your company predicted that global
crisis will arise or at least considered the pandemic as a possible threat before it happens
and worsen?
a. If yes, what is the business continuity plan that the company have in this kind of threat?
b. If no, how did the company handle this problem knowing that it was not foreseen or
predicted?
11. Have your company migrated a function or a business process into other company?
a. If yes, what transition management strategy did you use and why did you use that
strategy?
b. If no, personally, which is the better strategy between Lift and Shift, and Re-Engineer and
Migrate?
12. Do you think there will still be a BPO industry 10 years from now?
INTERVIEW QUESTIONS
ALPIZ, CHRISTINE JOY


As a BPO employee, what is your ideal work environment to be productive at work?
How did you handle cultural differences in your workplace?
BIOLA, KATHLENE ZYRA


What do you think are your biggest strengths and weaknesses when it comes to this
expertise?
In your years of experience, what are the benefits you have received in this industry?
Did you already achieve financial independence?
DIMAANO, LOVELY M.


In your years of experience in this industry, have your company predicted that global
crisis
will arise or at least considered the pandemic as a possible threat before it happens
and worsen?
a. If yes, what is the business continuity plan that the company have in this
kind of threat?
b. If no, how did the company handle this problem knowing that it was not
foreseen or
predicted?
Have your company migrated a function or a business process into other company?
a. If yes, what transition management strategy did you use and why did you
use that strategy?
b. If no, personally, which is the better strategy between Lift and Shift, and
Re-Engineer and Migrate?
GERONIMO, FRANCIS LORENZE


What are the advantages and disadvantages of working in BPO company?
Do you think there will still be a BPO industry 10 years from now?
GONDA, JEAN DARLENE


Why do you think night shifts are important in BPO industry?
Have you encountered an irate customer? How did you handle it?
PABULAYAN, NICOLE TARABELLE


What do you understand about BPO and how does it work?
What outsourcing strategies do your company usually use?