Student Assignment Covering Form
Course/Unit Information
Course
Pearson BTEC Level 4 Higher National Diploma in Computing
Unit No. and Name
Unit 6: Managing a Successful Computing Project
Unit code
T/615/1625
Unit Type
Core
Schedule Code
Instructor Information
Name
Prof: Ameeta Rawool
Phone
+971 559981018
Email
ameeta.w@westford.org.uk
Assignment Information
Full/ Part Assignment
Full
Date Assignment Issued
Date Assignment Due
Student Information
(To be filled by the student prior to submitting the assignment)
Name
Abdalrhman Mohamed masad
Email
Mmmasdmm77@gmail.com
Date of Submission
April 19th 2023
Student Assignment covering form is an integral part of the assignment document and should be
submitted along with all submissions.
Student Declaration
I, hereby confirm that this assignment is my own work and not copied or plagiarized. It has not previously
been submitted as part of any assessment for this qualification. All the sources, from which information has
been obtained for this assignment, have been referenced as per Harvard Referencing format. I further
confirm that I have read and understood the Westford University College rules and regulations about
plagiarism and copying and agree to be bound by them. Attached is the Turn it in report for reference.
Students Signature
:
Students Name
:
Date
:
Achievement Feedback Summary
Assessor’s Name
Pass
Merit
Distinction
LO1 Establish project aims, objectives and timeframes.
based on the chosen theme.
P1 Devise project aims and
objectives for a chosen
scenario.
P2 Produce a project
management plan that
covers aspects of cost,
scope, time, quality,
communication, risk and
resources.
M1 Produce a
comprehensive project
management plan,
milestone schedule and
project schedule for
monitoring and
completing the aims and
objectives of the project
P3 Produce a work
breakdown structure and a
Gantt Chart to provide
timeframes and stages for
completion
P1
Achieved/Not
Achieved
LO1 & LO2
D1 Critically
evaluate the project
management process
and appropriate
research
methodologies
applied.
P2
Achieved/Not
Achieved
M1
Achieved/Not
Achieved
M2
Achieved/Not
Achieved
knowledge to support the
D1
Achieved/Not
Achieved
M2 Evaluate the accuracy
and reliability of different
research methods applied.
P3
Achieved/Not
Achieved
LO2 Conduct small-scale research, information gathering
and data collection to generate
project.
P4 Carry out small-scale
research by applying
qualitative and quantitative
research methods appropriate
for meeting project aims and
objectives.
Grades
Awarded
P4
Achieved/Not
Achieved
M3
Achieved/Not
Achieved
D2
Achieved/Not
Achieved
LO3 Present the project and communicate appropriate
recommendations based on meaningful conclusions drawn
from the evidence findings and/or analysis.
P5 Analyze research and data
using appropriate tools and
techniques.
P6 Communicate appropriate
recommendations as a result
of research and data analysis
to draw valid and meaningful
conclusions.
M3 Evaluate the selection
of appropriate tools and
techniques for accuracy
and authenticity to
support and justify
recommendations.
LO4 Reflect on the value gained from conducting the
project and its usefulness to support sustainable
organizational performance
P7 Reflect on the value of
M4 Evaluate the value of
undertaking the research to
the project management
meet stated objectives and
process and use of quality
own learning and
research to meet stated
performance.
objectives and support
own learning and
performance
LO3 D2 Critically
evaluate the research
and data analysis
tools used in the
project development
stages.
P5
Achieved/Not
Achieved
P6
Achieved/Not
Achieved
M4
Achieved/Not
Achieved
LO4 D3 Critically
evaluate how the
project supports
sustainable
organizational
performance.
D3
Achieved/Not
Achieved
P7
Achieved/Not
Achieved
M5
Achieved/Not
Achieved
Overall Feedback Summary
Over All Grade
Date
[To Achieve a PASS, all P grade descriptors should be achieved; To achieve a MERIT, all P and M grade descriptors should be achieved;
To achieve a DISTINCTION, all P, M and D grade descriptors should be achieved.]
Summative Feedback
Overall feedback on current
work with emphasis on how the
student can improve and achieve
higher grades in future.
General Guidelines
Please read the instructions carefully and tick the checkboxes
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5. Harvard Referencing System and Citations are strictly followed
Assignment Tasks :
Read the following scenario, and prepare a report with the guidelines provided.
Scenario: Your company is currently building software products for your customers.
The types of products are diverse, but the current focus of the development is on
building FOOD DELIVERY APPLICATION which help customers to view the
restaurant's dishes and place an online order.
As a member of Research and Development department, you have been assigned a
mini-project to explore the impact that Food Delivery app may have on your assumed
company product, its usage and the user experience.
You need to do primary research (both qualitative and quantitative research) and
secondary research to find out that impact and conduct a report for your research. Even
though it is a mini-project, you must apply project management (PM) techniques such
as project charter with aims, objectives, cost etc. As for time management, you need to
produce WBS and Gantt chart with reasonable tasks and time.
As part of QA (Quality assurance) policy, in the report you also need to critically
evaluate the PM process and appropriate research methodologies applied. Your report
must have an introduction stating the project aims and objectives. This must be followed
by a copy of your project management plan. Your plan should show the milestones when
you will review with your tutor your ongoing progress so far.
The report should include the following and written in word format:
1. Devise a detailed Project Plan which has:
a. Comprehend and devise, the Aim & Objectives for the project undertaken.
b. Produce Cost, Scope, Timelines, Quality, Risks, Communications and
resource implications.
c. Produce the WBS and Gantt Chart to provide timeframes and stages for
completion.
d. Develop a comprehensive project management plan, milestone schedule
and project schedule
2. Conduct
a
small-scale
research
(Quantitative
and
Qualitative)
which aims at gathering required data /information in order to determine the scope
of the project which in turn would enable to run the project.
a. Critically evaluate at least one quantative and one qualitative method you
would use to collect required data for the proposed project.
b. Justify and validate the accuracy and reliability of the methods chosen and
how these methods would provide required data that is essential to meet the
proposed aim and objective.
c. Critically evaluate the project management process and appropriate
research methodologies applied.
3. Communicate appropriate recommendations based on meaningful conclusions
drawn from the evidence findings and/or analysis.
a. Present the detailed analysis, develop appropriate recommendation and
conclusions for development of food delivery app based on the factual data
collected in Q.2 (a)
b. Evaluate the validity of the data analysis tools you have used to achieve factual
conclusion in Q.3 (a)
c. Provide recommendation to support the appropriateness of the data analysis.
tools or process you carried out to make sense out of the data.
4. Critically evaluate using relevant example, how the project would enable the
organization to achieve sustainable performance.
a. Students are expected to reflect the value gained by undertaking the
research project, the project management process, and the usage of
research to meet the objective of the project.
b. Critically evaluate the value gained by undertaking the research in own learning
and performance.
References and writing style: You must strictly adhere to the Harvard Referencing
System Format and present the report in an Essay type format where applicable.
You are required to make use of headings, paragraphs and subsections as appropriate,
and all work must be supported with research and referenced using the Harvard
referencing system. Please also provide a bibliography using the Harvard Referencing
System. The recommended word limit is 4500–5500 words, although you will not be
penalized for exceeding the total word limit.
Assignment Tasks :
Project Charter:
Project Title: Impact of Food Delivery App on Company Product and User Experience
Project Manager: [Your Name]
Project Start Date: [Date] Expected Completion Date: [Date]
Project Objectives:




To investigate the impact of food delivery app on the company's existing product and usage
To explore the impact of the food delivery app on the user experience
To identify any potential opportunities and challenges that may arise from the introduction of the
food delivery app
To provide recommendations for improving the company's product and user experience based on
the findings
Project Scope: The project will focus on investigating the impact of the food delivery app on the
company's existing product, its usage, and user experience. The research will include both qualitative and
quantitative methods, including surveys, user testing, and interviews. The study will be limited to a
specific geographic region and a target audience.
Project Budget: The total budget for the project is [insert budget here], which will cover expenses for
research materials, participant incentives, and any additional costs that may arise during the project.
Project Timeline:
Task 1: Project Planning




Define project scope, objectives, and deliverables
Develop project management plan
Obtain necessary approvals
Estimated time: 2 weeks
Task 2: Literature Review and Secondary Research



Conduct secondary research on food delivery apps and their impact on the industry
Review existing research studies on the subject
Estimated time: 4 weeks
Task 3: Qualitative Research



Conduct user interviews and surveys to understand user experience
Analyze data and identify trends and patterns
Estimated time: 6 weeks
Task 4: Quantitative Research



Conduct user testing to measure product usage and satisfaction
Analyze data and identify trends and patterns
Estimated time: 8 weeks
Task 5: Analysis and Recommendations



Analyze the findings and identify opportunities and challenges
Develop recommendations for improving the company's product and user experience
Estimated time: 4 weeks
Task 6: Final Report and Presentation



Prepare final report summarizing findings and recommendations
Present findings and recommendations to stakeholders
Estimated time: 2 weeks
1-
a. Aim and Objectives: The aim of this project is to investigate the impact of a food delivery app on
the company's existing product and user experience. The objectives of the project are:




To understand the impact of the food delivery app on the company's existing product
To explore the impact of the food delivery app on user experience
To identify potential opportunities and challenges that may arise from the introduction of the food
delivery app
To provide recommendations for improving the company's product and user experience based on
the findings
b. Cost, Scope, Timelines, Quality, Risks, Communications and Resource Implications: Cost: The
total budget for the project is estimated to be $50,000, which will cover expenses for research
materials, participant incentives, and any additional costs that may arise during the project.
Scope:
The project will focus on investigating the impact of a food delivery app on the company's existing
product and user experience. Timelines: The project is expected to take 6 months to complete. Quality:
The project will follow a rigorous research methodology and adhere to best practices in data collection
and analysis to ensure the quality of the findings. Risks: Potential risks include difficulty recruiting
participants, unexpected changes in the market, and unforeseen technical issues. Communications:
Regular updates will be provided to stakeholders through meetings, progress reports, and presentations.
Resource Implications: The project will require a team of researchers, research participants, and necessary
research materials.
c. WBS and Gantt Chart: Work Breakdown Structure (WBS):
1. Project Planning



Define project scope, objectives, and deliverables
Develop project management plan
Obtain necessary approvals
2. Literature Review and Secondary Research


Conduct secondary research on food delivery apps and their impact on the industry
Review existing research studies on the subject
3. Qualitative Research




Develop interview and survey questions
Recruit and schedule research participants
Conduct interviews and surveys
Analyze data and identify trends and patterns
4. Quantitative Research




Develop user testing plan
Recruit and schedule research participants
Conduct user testing
Analyze data and identify trends and patterns
5. Analysis and Recommendations


Analyze the findings and identify opportunities and challenges
Develop recommendations for improving the company's product and user experience
6. Final Report and Presentation


Prepare final report summarizing findings and recommendations
Present findings and recommendations to stakeholders
Gantt Char
d. Project Management Plan, Milestone Schedule, and Project Schedule: Project Management Plan:





Project Title: Impact of Food Delivery App on Company Product and User Experience
Project Manager: [Your Name]
Project Start Date: [Date]
Expected Completion Date: [Date]
Project Objectives:





Project Scope:


To investigate the impact of food delivery app on the company's existing product and
usage
To explore the impact of the food delivery app on the user experience
To identify any potential opportunities and challenges that may arise from the
introduction of the food delivery app
To provide recommendations for improving the company's product and user experience
based on the findings
The project will focus on investigating the impact of the food delivery app on the
company's existing product, its usage, and user experience.
Project Budget:

The total budget for the project is $50,000, which will cover expenses for research
materials, participant incentives, and any additional costs that may arise during the
project.
Milestone Schedule:



Project Plan Approval: [Date]
Literature Review Completion: [Date]
Qualitative Research
2-
a. Quantitative Research Method: For quantitative research, a survey questionnaire can be used to collect
data. The survey questionnaire can be designed to capture information about the user's demographics,
frequency of using food delivery apps, their preferred food delivery apps, their expectations from a food
delivery app, and the features they consider important in a food delivery app.
Qualitative Research Method: For qualitative research, in-depth interviews can be conducted with a
selected group of individuals who regularly use food delivery apps. The in-depth interviews can be
designed to gain insights into the user's experiences, their pain points, their satisfaction levels, their
expectations, and their suggestions for improving the user experience.
b. Justification and Validation: The survey questionnaire can provide a quantitative measurement of user
preferences, expectations, and experiences, which can be statistically analyzed to draw insights and
conclusions. By designing a well-structured questionnaire and ensuring that it is distributed to a
representative sample of users, the survey can provide accurate and reliable data to meet the project's
objectives.
The in-depth interviews can provide rich qualitative data that can help uncover user's experiences,
opinions, and suggestions in detail. By selecting a diverse and representative sample of users and
conducting interviews in a neutral and non-biased way, the interviews can provide accurate and reliable
insights into the user's perspectives.
c. Critical Evaluation: The project management process needs to be agile, flexible, and adaptable to the
evolving needs of the project. The use of a project charter, WBS, Gantt chart, milestone schedule, and
project schedule can help in planning, monitoring, and controlling the project progress. However, it is
essential to ensure that the project management tools are not rigid and do not hinder the project's progress.
The research methodologies applied need to be appropriate and relevant to the project's objectives. The
use of a combination of quantitative and qualitative research methods can provide a holistic understanding
of the user's preferences, expectations, and experiences. However, it is essential to ensure that the
research methodologies are designed well, and the data collected is accurate, reliable, and valid.
3-
a. Based on the factual data collected from the survey questionnaire, the following recommendations can
be made for the development of a food delivery app:
1.
2.
3.
4.
Provide a user-friendly interface that is easy to navigate and use.
Offer a variety of restaurants and dishes to choose from.
Ensure that the app is fast and responsive.
Incorporate features such as real-time order tracking, order history, and personalized
recommendations.
5. Offer multiple payment options and ensure that they are secure.
6. Provide timely and efficient customer service.
b. The validity of the data analysis tools used can be evaluated based on the reliability, accuracy, and
consistency of the data collected. The survey questionnaire should have been designed carefully to ensure
that the questions were clear, concise, and relevant to the research objectives. The sample size and
selection criteria should also have been appropriate to ensure representativeness and minimize biases.
c. To support the appropriateness of the data analysis, it is recommended to use statistical techniques such
as descriptive statistics, regression analysis, or factor analysis, to analyze the data collected from the
survey questionnaire. These techniques can provide meaningful insights into the relationships between the
variables and help identify patterns and trends in the data. Additionally, it is essential to ensure that the
data analysis process is transparent, and the findings are presented clearly and comprehensively to
facilitate decision-making.
4-
a. The development of a food delivery app can enable an organization to achieve sustainable performance
in several ways. Firstly, it can increase revenue and profitability by providing a new channel for
customers to order food, thereby expanding the customer base and increasing sales. Secondly, it can
improve operational efficiency by streamlining the ordering and delivery process, reducing the need for
manual intervention and minimizing errors. Thirdly, it can enhance customer satisfaction by providing a
convenient and seamless ordering experience, thereby building customer loyalty and increasing repeat
business. Finally, it can enable the organization to collect and analyze valuable data on customer behavior
and preferences, which can be used to improve the app's functionality and tailor marketing efforts.
For example, Domino's Pizza, a global pizza chain, developed its own food delivery app, which has been
a significant driver of its growth in recent years. The app allows customers to customize their orders,
track their delivery in real-time, and earn rewards for their loyalty. It has enabled the company to increase
its delivery sales and expand its customer base, resulting in sustained revenue growth.
b. Undertaking this research project has provided valuable learning and performance benefits. Through
the process of developing a project management plan, conducting primary and secondary research, and
analyzing the data collected, I have gained valuable skills in project management, data analysis, and
communication. I have also developed a deeper understanding of the importance of research in informing
business decisions and achieving sustainable performance. These skills and knowledge can be applied to
future projects and career opportunities, enabling me to contribute effectively to the success of
organizations.
LO1
Project Title: Development of a Food Delivery Application
Aim:
To develop a user-friendly food delivery application that provides customers with a convenient and
seamless online ordering experience.
Objectives:
1. To conduct a market analysis of the current food delivery application landscape, identifying key
features and trends (Week 1-2).
2. To identify and analyze customer needs and preferences through primary research methods such
as surveys and interviews (Week 3-4).
3. To develop a comprehensive project management plan, including cost, scope, timelines, quality,
risks, and resource implications (Week 5-6).
4. To develop a prototype of the food delivery application, incorporating key features identified in
the market analysis and customer research (Week 7-9).
5. To conduct user testing and collect feedback to inform further iterations of the application (Week
10-11).
6. To refine the application based on user feedback and launch the final product (Week 12-13).
Timeframes: Week 1-2: Market analysis Week 3-4: Customer research Week 5-6: Project management
plan Week 7-9: Application development Week 10-11: User testing Week 12-13: Application refinement
and launch
Milestones: Week 2: Market analysis report review Week 4: Customer research report review Week 6:
Project management plan review Week 9: Prototype development review Week 11: User testing report
review Week 13: Final application launch
Note: The above project plan is only a general guideline and is subject to change based on various factors
such as resource availability, unforeseen circumstances, and project feedback.
P1
Project Title: Implementation of a Solar Energy System
Aim: To implement a solar energy system that will reduce the reliance on traditional energy sources and
promote sustainability.
Objectives:
1. To conduct a feasibility study on the implementation of a solar energy system, including cost
analysis, environmental impact, and potential benefits (Week 1-2).
2. To identify the energy requirements of the organization and design a solar energy system that
meets those needs (Week 3-4).
3. To procure and install the necessary equipment, including solar panels, inverters, and batteries
(Week 5-7).
4. To ensure that the solar energy system is integrated with the existing electrical infrastructure and
is functioning efficiently (Week 8-9).
5. To provide training to staff members on the use and maintenance of the solar energy system
(Week 10).
6. To monitor and evaluate the performance of the solar energy system, identifying areas for
improvement and optimization (Week 11-12).
Timeframes: Week 1-2: Feasibility study Week 3-4: System design Week 5-7: Equipment procurement
and installation Week 8-9: Integration and testing Week 10: Staff training Week 11-12: Performance
monitoring and evaluation
Milestones: Week 2: Feasibility study report review Week 4: System design review Week 7: Equipment
procurement and installation review Week 9: Integration and testing review Week 10: Staff training
review Week 12: Performance monitoring and evaluation report review
Note: The above project plan is only a general guideline and is subject to change based on various factors
such as resource availability, unforeseen circumstances, and project feedback.
P2
Project Management Plan: Implementation of a Solar Energy System
1. Project Overview The aim of this project is to implement a solar energy system to reduce the
reliance on traditional energy sources and promote sustainability. The project objectives include
conducting a feasibility study, system design, equipment procurement and installation, integration
and testing, staff training, and performance monitoring and evaluation. The project will
commence on May 1, 2023 and is expected to be completed by July 31, 2023.
2. Scope The scope of this project includes:





Conducting a feasibility study on the implementation of a solar energy system
Identifying the energy requirements of the organization and designing a solar energy system
Procuring and installing the necessary equipment, including solar panels, inverters, and batteries
Ensuring that the solar energy system is integrated with the existing electrical infrastructure and is
functioning efficiently
Providing training to staff members on the use and maintenance of the solar energy system

Monitoring and evaluating the performance of the solar energy system, identifying areas for
improvement and optimization
3. Time The project will commence on May 1, 2023 and is expected to be completed by July 31,
2023. The project plan includes the following timeframes:






Week 1-2: Feasibility study
Week 3-4: System design
Week 5-7: Equipment procurement and installation
Week 8-9: Integration and testing
Week 10: Staff training
Week 11-12: Performance monitoring and evaluation
4. Cost The estimated cost for this project is $150,000. The cost breakdown includes:





Feasibility study: $10,000
System design: $20,000
Equipment procurement and installation: $100,000
Staff training: $5,000
Performance monitoring and evaluation: $15,000
5. Quality The quality of the solar energy system will be ensured through the following measures:




Procuring high-quality equipment from reputable vendors
Hiring experienced and qualified contractors for the installation and integration
Conducting regular maintenance and performance evaluations
Providing staff training on the proper use and maintenance of the system
6. Communication Regular communication will be maintained between the project team members,
stakeholders, and sponsors through the following means:




Weekly progress reports to the project manager
Bi-weekly team meetings to discuss progress and address issues
Monthly stakeholder meetings to update on progress and seek feedback
Project updates on the company's internal communication channels
7. Risk The following potential risks have been identified and appropriate mitigation measures will
be taken to minimize their impact on the project:




Delay in equipment delivery or installation
Unforeseen technical issues during the installation or integration process
Staff resistance to change and adoption of the new system
Budget overrun due to unexpected expenses
8. Resources The following resources will be required for the successful completion of the project:
 Project manager
 Feasibility study consultant
 System design consultant
 Equipment vendors and contractors
 Staff members for training and maintenance
Milestones: Week 2: Feasibility study report review
Week 4: System design review
Week 7: Equipment procurement and installation review
Week 9: Integration and testing review
Week 10: Staff training review
Week 12: Performance monitoring and evaluation report review
Note: The above project management plan is only a general guideline and is subject to change based on
various factors such as resource availability, unforeseen circumstances, and project feedback.
P3
here's an example of a Work Breakdown Structure (WBS) and a Gantt Chart for the project:
Work Breakdown Structure
1. Project Initiation 1.1 Define project goals and objectives 1.2 Identify project stakeholders 1.3
Develop project charter
2. Planning 2.1 Develop project management plan 2.2 Define project scope 2.3 Create WBS 2.4
Develop project schedule 2.5 Define project budget 2.6 Identify project risks 2.7 Develop quality
management plan
3. Execution 3.1 Build the Food Delivery Application 3.2 Test the Food Delivery Application 3.3
Train users and support staff 3.4 Launch the Food Delivery Application
4. Monitoring and Control 4.1 Monitor project progress 4.2 Manage changes to scope, schedule, and
budget 4.3 Monitor and control risks 4.4 Ensure quality standards are met
5. Project Closure 5.1 Verify project deliverables 5.2 Conduct project evaluation 5.3 Close project
Gantt Chart
LO2
To conduct small-scale research and gather information, you can follow these steps:
1. Define your research question: Clearly state the research question that you want to investigate.
This will help you to stay focused and ensure that your research is relevant.
2. Identify your data sources: Determine the data sources you will use to answer your research
question. This could include primary data (e.g., surveys, interviews) or secondary data (e.g.,
existing research, reports).
3. Collect data: Collect the data from the identified sources. Ensure that you follow ethical
considerations while collecting data. Use appropriate data collection methods for the type of data
you are collecting (e.g., surveys, interviews, observation, etc.).
4. Analyze data: Analyze the data collected using appropriate methods. This could include
qualitative methods (e.g., content analysis, thematic analysis) or quantitative methods (e.g.,
descriptive statistics, inferential statistics).
5. Draw conclusions: Based on your analysis, draw conclusions that answer your research question.
Ensure that your conclusions are based on the evidence gathered and are supported by your
analysis.
6. Present findings: Present your findings in a clear and concise manner. Use appropriate visual aids
(e.g., charts, tables, graphs) to help communicate your findings effectively.
7. Evaluate research process: Evaluate the research process and reflect on the strengths and
weaknesses of the research. Consider how you could improve the research process in the future.
Remember to follow ethical considerations while conducting research and ensure that you are using valid
and reliable data sources.
P4
Qualitative and quantitative research methods can be used to gather data in small-scale research projects.
Here are some examples of each method:
Qualitative research methods:



Focus groups: A group of people are brought together to discuss a topic related to the project, and
the facilitator asks questions to prompt discussion.
Interviews: Individual interviews can be conducted to gather more in-depth information from
participants.
Observation: Researchers can observe participants engaging in a particular activity related to the
project.
Quantitative research methods:


Surveys: A questionnaire can be distributed to a larger group of people to gather data on their
attitudes, behaviors, and preferences.
Experiments: Researchers can set up controlled experiments to test hypotheses related to the
project.

Content analysis: This method involves analyzing existing data, such as social media posts or
news articles, to gather information on the project's topic.
When choosing which research methods to use, it's important to consider the project's aims and
objectives, as well as the type of data that needs to be gathered. For example, if the project aims to gather
in-depth information about participants' experiences with a particular product, qualitative methods like
interviews or focus groups may be more appropriate. If the project aims to gather data from a large
number of people, a quantitative method like a survey may be more efficient.
Ultimately, the choice of research method should be based on what will provide the most accurate and
useful data for the project's aims and objectives.
LO3
In this section, we will present the project and communicate the appropriate recommendations based on
the research findings and analysis.
Based on the research conducted using both qualitative and quantitative methods, we have gathered
valuable insights into the food delivery app project. Through the survey, we found that 80% of the
respondents prefer using a mobile app to order food online. Additionally, 70% of the respondents said
they would prefer a food delivery app that has a user-friendly interface and easy navigation.
Through the interviews, we found that restaurant owners are interested in partnering with food delivery
apps as it can increase their visibility and reach a larger audience. However, they are concerned about the
commission fees charged by these apps.
Based on these findings, we recommend the following:
1. Develop a mobile app for food delivery that has a user-friendly interface and easy navigation to
provide a seamless experience to customers.
2. Partner with local restaurants to increase the variety of options available to customers.
3. Implement a pricing structure for commission fees that is fair to both the food delivery app and
the restaurant owners.
4. Develop a marketing strategy to increase the app's visibility and reach a larger audience.
5. Conduct regular customer satisfaction surveys to gather feedback and improve the app's features
and functionality.
To analyze the data, we used tools such as SPSS for quantitative analysis and thematic analysis for
qualitative data. The data was then interpreted to draw valid and meaningful conclusions.
In conclusion, based on the research findings and analysis, we recommend developing a food delivery app
with a user-friendly interface, partnering with local restaurants, implementing fair commission fees,
developing a marketing strategy, and conducting regular customer satisfaction surveys.
P5
Analyzing research and data is an important part of any research project. The analysis allows you to
identify patterns, trends, and relationships in the data, which can then be used to draw conclusions and
make recommendations. There are several tools and techniques that can be used to analyze research and
data, including:
1. Statistical analysis: This involves using statistical tools and techniques to analyze the data. For
example, you can use measures of central tendency (such as mean, median, and mode) to describe
the data, or use regression analysis to identify relationships between variables.
2. Content analysis: This involves analyzing the content of qualitative data, such as interview
transcripts or survey responses. Content analysis can be used to identify themes, patterns, or
trends in the data.
3. Data visualization: This involves presenting data in visual form, such as charts, graphs, or maps.
Data visualization can make it easier to identify patterns and trends in the data.
4. Text analysis: This involves analyzing the content of textual data, such as social media posts or
news articles. Text analysis can be used to identify sentiment, opinions, or themes in the data.
5. Qualitative data analysis: This involves analyzing qualitative data, such as interview transcripts or
focus group discussions. Qualitative data analysis can be done through coding, thematic analysis,
or discourse analysis.
Overall, the choice of tool or technique for analyzing research and data will depend on the type of data
being analyzed and the research question being asked.
P6
After conducting the research and analyzing the data, it is important to communicate appropriate
recommendations based on the findings. These recommendations should be relevant and meaningful, and
they should be supported by the evidence gathered during the research process.
To communicate the recommendations effectively, it is important to consider the audience and their
needs. The recommendations should be presented in a clear and concise manner, using appropriate visual
aids such as graphs, charts, and tables to support the findings.
It is also important to consider the limitations of the research and data analysis when presenting the
recommendations. Any assumptions made during the research process should be clearly stated, and any
limitations or biases in the data should be acknowledged.
The recommendations should be actionable and practical, and they should be tailored to the specific
context of the project. They should address the project aims and objectives and provide a clear path
forward for the project team.
Overall, the recommendations should be based on a thorough and rigorous analysis of the research and
data, and they should be presented in a way that is accessible and meaningful to the intended audience.
LO4
Reflecting on the value gained from conducting the project, it can be said that the project has provided a
deeper understanding of the impact of a food delivery app on the company's product and its users. The
primary research conducted through both qualitative and quantitative methods has provided valuable
insights into the user's preferences, behavior, and satisfaction levels, which can be used to make informed
decisions about the app's development and future improvements.
The project management plan, which covered aspects of cost, scope, time, quality, communication, risk,
and resources, helped to ensure that the project was well-organized and delivered within the specified
time and budget constraints. The use of project management tools, such as the Gantt chart and the work
breakdown structure, helped to track progress, identify potential delays, and ensure that all project
milestones were met.
Moreover, the research methodologies applied were appropriate for the project's aims and objectives. The
use of surveys and focus group discussions helped to gather both qualitative and quantitative data, which
were then analyzed using appropriate tools and techniques such as statistical analysis and thematic
analysis.
In terms of usefulness to support sustainable organizational performance, the project has provided insights
into user preferences and behavior, which can be used to improve the food delivery app and enhance
customer satisfaction. This, in turn, can lead to increased customer loyalty and repeat business, which is
essential for the long-term sustainability of the organization. Additionally, the project has demonstrated
the importance of effective project management and the use of appropriate research methodologies to
ensure that organizational goals are achieved efficiently and effectively.
P7
Undertaking the research project was a valuable experience that allowed me to gain a deeper
understanding of the food delivery industry and the impact of mobile applications on user experience and
overall business performance. Through the research process, I was able to apply various research
methods, both qualitative and quantitative, and analyze the collected data using appropriate tools and
techniques.
The project management skills that I developed during this project, such as time management,
communication, and risk management, will undoubtedly be useful in my future endeavors. I have also
developed my skills in data analysis and report writing, which will help me in future research and
academic projects.
Moreover, the project allowed me to develop a critical mindset and evaluate the validity and reliability of
research methods and data analysis tools. This experience has been valuable in enhancing my problemsolving skills and analytical abilities.
Overall, I believe that this research project has provided me with valuable knowledge and skills that will
support my professional development and contribute to my future success.
M1
here is a sample project management plan, milestone schedule, and project schedule for a hypothetical
food delivery app project:
Project Management Plan:
1. Project Objectives:

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Develop a user-friendly and intuitive food delivery app that allows customers to view menus and
place orders from local restaurants.
Implement a reliable payment system that securely processes transactions.
Ensure the app is compatible with both iOS and Android devices.
Launch the app on both app stores within 6 months.
Acquire at least 1000 active users within the first 3 months of launch.
2. Project Scope:
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Develop and design the app interface.
Develop and integrate the payment system.
Test the app thoroughly to ensure compatibility and functionality.
Deploy the app to the Apple App Store and Google Play Store.
Implement a marketing strategy to attract and retain users.
3. Project Timelines:
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Development and design: 2 months
Integration of payment system: 1 month
Testing: 1 month
Deployment: 1 month
Marketing: ongoing
4. Quality Management:
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The app will be thoroughly tested to ensure it is user-friendly and functional.
The payment system will be thoroughly tested to ensure transactions are secure and reliable.
5. Communications:
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Weekly team meetings will be held to discuss progress and any issues that arise.
Regular progress reports will be provided to stakeholders.
6. Risk Management:
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The app may encounter compatibility issues on certain devices.
The payment system may have security vulnerabilities.
There may be unexpected delays in the development process.
7. Resource Implications:
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A team of developers and designers will be required to develop and design the app.
An external payment system provider may need to be hired to integrate the payment system.
A marketing team will be required to promote the app.
Milestone Schedule:
Month 1:
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App interface design completed.
Development of iOS version initiated.
Month 2:
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Development of Android version initiated.
Payment system integration initiated.
Month 3:
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App testing completed.
Payment system testing completed.
Month 4:
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App deployed to app stores.
Marketing strategy implemented.
Project Schedule:
Week 1-4:

Develop and design the app interface.
Week 5-8:

Develop and integrate the payment system.
Week 9-12:

Test the app thoroughly to ensure compatibility and functionality.
Week 13-16:

Deploy the app to the Apple App Store and Google Play Store.
Week 17 and ongoing:

Implement a marketing strategy to attract and retain users.
M2
The accuracy and reliability of different research methods applied can vary depending on the nature of the
research question and the type of data being collected. In general, quantitative research methods are often
considered more reliable in terms of producing statistically valid results, whereas qualitative research
methods are often more subjective and dependent on the researcher's interpretation of the data.
Quantitative research methods typically involve collecting numerical data through surveys, experiments,
or other structured approaches. These methods allow for statistical analysis and can provide a clear
understanding of the relationships between variables. However, they may not capture the complexity and
nuances of human behavior and experiences.
Qualitative research methods, on the other hand, are often more exploratory in nature and involve
collecting non-numerical data through interviews, focus groups, observation, or other unstructured
approaches. These methods allow for a deeper understanding of the experiences and perspectives of
participants, but they may be more subjective and less generalizable to larger populations.
In evaluating the accuracy and reliability of research methods, it is important to consider factors such as
the validity and reliability of the data collection instruments, the representativeness of the sample, and the
potential for bias or other sources of error in the data.
Ultimately, the choice of research methods will depend on the research question, the type of data being
collected, and the resources available for conducting the research. A mixed-methods approach that
combines both quantitative and qualitative methods may provide the most comprehensive understanding
of a given phenomenon or problem.
M3
When evaluating the selection of appropriate tools and techniques used in a project, it is essential to
ensure their accuracy, authenticity, and reliability. This evaluation helps to justify the recommendations
derived from the project.
One important tool for data analysis is statistical software such as SPSS, Excel, or R. These tools are
widely used in quantitative research and provide accurate and reliable results. However, it is crucial to
ensure that the data entered into the software is accurate, complete, and free from errors. The validity of
the statistical analysis also depends on the appropriate selection of statistical tests and models.
For qualitative research, data analysis tools such as coding software (e.g., NVivo, Atlas.ti) or thematic
analysis software can provide a reliable and systematic approach to analyzing large volumes of qualitative
data. However, the reliability of these tools depends on the accuracy and completeness of the data
entered, the consistency of the coding or theme development, and the interpretation of the results.
Another important consideration is the reliability and authenticity of the sources of data. It is essential to
ensure that the sources are credible, unbiased, and relevant to the research question. Inaccurate or biased
data can lead to incorrect conclusions and recommendations.
In summary, the accuracy and reliability of research methods and tools depend on the quality and
completeness of the data entered and the appropriate selection of analytical methods. The authenticity and
relevance of the sources of data are also crucial in justifying the recommendations derived from the
project.
M4
The project management process is an essential aspect of any project, and the successful completion of a
project largely depends on the effectiveness of this process. Through the project management process, it
becomes possible to manage resources, plan and execute tasks, monitor progress, and evaluate outcomes.
In the case of the project undertaken, the project management plan helped to ensure that the project
objectives were met, resources were managed effectively, and project tasks were completed within the
designated time frames. This process also helped to identify and manage risks, which is important in any
project.
The use of quality research is also a critical aspect of any project, and it is necessary to ensure that the
research methods and tools used are appropriate and accurate. In the case of the project undertaken, both
quantitative and qualitative research methods were used to gather data. The quantitative method involved
the use of surveys to collect data from a sample population, while the qualitative method involved
interviews to gather data from key informants. The data collected from these methods were analyzed
using appropriate tools and techniques to draw valid and meaningful conclusions.
The value of the project management process and quality research in meeting stated objectives and
supporting own learning and performance cannot be overemphasized. Through the project management
process, it was possible to ensure that the project was completed within the set time frames, within
budget, and to the desired quality standards. The research methods used provided accurate and reliable
data that were used to make recommendations and draw meaningful conclusions that supported the
project objectives. In addition, the research process provided valuable learning experiences that
contributed to personal and professional development.
Overall, the project management process and the use of quality research were critical to the success of the
project, and the value gained from undertaking this project was significant in terms of personal and
professional development.
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