The 5 Ps about: ALBS Members: Ta Huu Anh Duong Pham Trong Quang Nguyen Hoang Quang Phu Phuong Thao 01 PROBLEM 02 PROCESS 03 PROJECT 04 PRODUCT 05 PEOPLE 1. Problem: Online services to cut down some of the costs of stores. Allow customers to buy books online and support to those browsing online catalogue instead of in person. Provide study packs with copies of journal articles which students can buy at a discount price. 2. Process Build up customer's review and rating the book. We'll have a "Remember my account" tick-box on the login screen for those who don't want to remember too many things. Create a network to make every shop in the chain can share both online and hybrid telephone ordering capabilities. Creating a catalog that can help customers choose several different shipping methods, rate base on a formula and the weight of an order. Create some features in the website like they can click on the "shopping cart" icon to check functionality and delivery address. Support service 24/7 with a hotline number will help patrons know detail about the book they want to ask, and solve issue while ordering online and shipping progress. Supporting creation feature credit card and VISA payment. CUSTOMER has to sign up and sign in in order to process payment. 3.Project EFFORT AND COST 01 Have a tight deadline of 8 months for the online system to go live and analysis, design and development and promotion of the new system should be within the budget of 50000 pounds ACTIVITIES INTO TASKS 02 03 data, it will help customers out for checking books without come to the bookstore. -Not hiring new staff to handle the calls means extra cost for wages and training. application, with the client software. -Collect as much data as possible on the actual and potential customer. MANAGE RISK -Developing a network system to store book -Implement the system as a distributed THE GOALS -Completed a web for 04 selling books. -Expend website and bookstores. 4.Product: High-quality web service to students and staff. Having both online and hybrid telephone Ordering capbilities. 5.People -Students, staff and potential customers can browse and search the online catalogues for books of interest. -Supported by the Board of Directors: +The Board of Directors enable both the webenable and the telephone ordering processes. -Publicser is British Telecom: + Run the sales service on behalf of ALBS employing their own call centre staff.
