Maynard E. Escalante Longos Apartment, Basak Lapu-lapu City, Cebu, 6015 maynardescalante2015@gmail.com 04/20/2023 Resume: https://drive.google.com/file/d/1J72MDZRDKjf-1ky1nmSOhJWtYHIKUckA/view?usp=sharing Dear Client, I am writing to express my keen interest in the Customer Support role. With my extensive work experience in customer service and technical support roles, I believe I am well-suited for this position and can contribute positively to your team. I have over 7 years of experience in providing exceptional technical support to customers, as evident from my work history. As a Level 2 Support at Sykes Asia Inc., supporting At&t customers in the US, I assisted subscribers in resolving billing concerns, troubleshooting mobile devices, and provided the best mobile plans to customers based on their usage. I also ensured customer satisfaction by delivering prompt and effective solutions to their issues, and successfully handled escalation calls to ensure customer retention. During my tenure at Amazon Operations Services Philippines, I excelled in providing technical support via phone and chat channels. I answered customer inquiries, guided them in managing their Amazon accounts, and resolved issues with Kindle devices, mobile phones, and home appliances that support Alexa voice command. I ensured that all customer concerns were addressed promptly and accurately, minimizing repeat contacts and enhancing customer satisfaction. In my most recent role at TDCX Philippines, I was an Apple Chat support. I provided technical support through chat channels, troubleshooting software and hardware issues, providing warranty details and information, and supporting all Apple devices, including Mac computers. I also effectively routed non-technical issues to the appropriate departments, ensuring a seamless customer experience. I possess excellent communication skills, both written and verbal, and I am proficient in using various customer support tools and software. I am also highly skilled in problem-solving and multitasking, which enables me to effectively handle complex technical issues and provide timely resolutions to customers. I am confident that my experience and skills make me a perfect fit for the Customer Support at your organization. I am eager to contribute my technical expertise, customer service skills, and dedication to ensuring customer satisfaction to your team. Thank you for considering my application. I would welcome the opportunity to discuss my qualifications further and how I can contribute to the success of your team. Please find my resume attached for your review. Sincerely, Maynard Escalante
