PHAN MY LINH
NINH
4604 Brisebois Drive NW, Calgary, AB T2L 2G4 Canada
(778) 697-1376
phanmylinh.ninh@ucalgary.ca
Professi onal Su mmary
Knowledgeable customer coordinator with proven expertise in customer service environments.
Carefully intervenes in dynamic crises to de-escalate conflict, return orders and offer support.
A devoted advisor with a history of assisting and coordinating successfully for an organization.
Ski lls Su mmary
Certi fi cat es
Peer counseling
Scheduling
Database research
Customer consulting
Trilingual (Vietnamese, English, and Thai)
Organizational skills
POS system and inventory management
Problem solving skills
BLS Provider (Expires in August 2023)
First Aid & CPR/AED Level C (Expires in June 2025)
Community Based Naloxone Training (Issued on
November 14th, 2022)
Edu cati on
Bachelor o f Nurs ing
Sept 2021 - April 2025
University of Calgary - Calgary, AB, Canada
● Sophomore at Nursing Faculty
● Awarded University of Calgary International Baccalaureate Diploma Entrance Scholarship.
● Awarded President's Admission Scholarship
● Awarded Rotary Club of Calgary Centennial Nursing Bursary
High S chool Diplo ma I nternatio nal B accal a ureat e
Sept 2019 - Ju n 202 1
Semiahmoo Secondary School - Surrey, BC, Canada
● Received 42/45 Score of International Baccalaureate Diploma (Biology HL, Geography HL, Chemistry HL).
● Ranked "Top 100 students from Canada and the US" in the Chem 13 Contest, organized by the University
of Waterloo.
● Ranked "83% Percentile" in the 2021 Chemistry 12 Contest, organized by Thompson Rivers University.
● Graduated from Semiahmoo Secondary School with a 4.0 / 4.0 GPA with honor.
● Certified 8.0 IELTS
Working Exp erience
Front Desk Client Service Staff
September 2021 - Current
Active Living Front Desk - University of Calgary, Calgary, Alberta
● Handling questions and concerns about membership and offered activity courses
● Receiving and providing services to telephone calls
● Listening to customer’s concerns and enthusiastically responding to the proposed problem
● Registering sales on a cash register by scanning items and merchandises requested by customers
Summer Camp Leader
June 2022 - August 2022
Southern Alberta Institute of Technology (SAIT) - Calgary, Canada
● Delivering and organizing lessons and activities for campers every week in Mathematics, STEM, and
Technology
● Ensuring a positive and safe environments for campers during camp, before care, and after care
●
Identifying campers’ needs and providing assistance if needed
●
Collaborating with co-camp leaders to run activities and engaging the campers
●
Effectively communicating with the administrators for supply requests and support
Volunt eer Exp erien ce
Co - Founder
Apr 2020 - October 2021
Adorable House Tutoring Organization - Surrey, BC, Canada
● Received and processed applicants' resumes and CVs
● Displayed proficient skills in using diverse online platforms such as Words, Excels, and PowerPoints.
● Ensured sufficient resources and assistance can be accessed by approximately 150 tutors and students.
● Examined and interviewed volunteering applicants to identify their ability and appliance requirements.
● Recommended students for suitable classes and tutors, based on the registered subjects.
● Helped students and tutors with any technical or mental issues during the teaching sessions.
Event Organizer
August 2020
AOSE Workshop at Adorable House Organization - Surrey, BC, Canada
● Planned events by designing suitable timelines for the event.
● Contacted speakers, mainly international Vietnamese students and teachers from France, Canada, the US, and
New Zealand.
● Listened to requests from speakers and coordinated required services and demands to satisfy both speakers
and audiences.
● Prepared documents and contacts for audiences to connect with their desired speakers.
Mentor
Jun 2021 - August 2021
Nisai Global School’s Debate Club - Hanoi, Vietnam
● Shared learning and practices leading to personal improvement and acquisition of debating skills.
● Organized bi-weekly activities to sharpen debate skills of youths (6 - 15 years old)
● Encouraged students voicing up during the discussion and debate sessions.
● Provided comments and unbiased judges on their performances for improvements.
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PHAN MY LINH NINH
​
4604 Brisebois Drive NW, T2L2G4 | 7786971376 | phanmylinh.ninh@ucalgary.ca
Sunday, February 19th, 2023
University of Calgary Summer Camps
Dear University of Calgary Summer Camps Human Resources Team,
My name is Phan My Linh Ninh, and I was more than delighted to recognize the position that the University
of Calgary Summer Camp offers, Summer Camp Instructor. I am a second-year Nursing student at the University of
Calgary and have a long time of experience helping kids and youths by facilitating activities related to Mathematics,
English, Biology, and Chemistry. I have experience working and interacting with kids with exceptionalities such as
ADHD and autism.
From 2020 to 2021, I committed myself as a co-founder of Adorable House Tutoring. As a co-founder and
program coordinator, I have had an excellent opportunity to sharpen my skills in communication and leadership. The
experience allowed me to explore and implement my creativity in designing and establishing programs for students
based on their needs. In addition, I had been trained to assist, connect, and supervise volunteer tutors and students
for learning sessions throughout the role. Besides working as a co-founder, I participated as an English, Mathematics,
and Sciences tutor. I tutored over five students in 2020 and 2021 virtually. In August 2020, I was responsible for
organizing AOSE workshop to introduce students to international education. My primary responsibilities consisted of
delegating tasks, reaching out to guest speakers, and making invitations. I was a recurrent camper of CISV camp, as
an overnight camper in Vietnam and Vancouver from 2017 - 2018. I participated as both a camper and a supporter in
the camp. As a supporter, my primary role was ensuring the youths’ safety and engagement.
In 2022, I was fortunately given a position at SAIT as a summer camp leader. During the job, I led several
camps, such as STEM, Mathematics, and Technology. The camp leader position allowed me to explore my
adaptability and flexibility during leading camps. I got to interact with kids with exceptionalities and apprehend
problem-solving skills between kids and parents. I truly enjoyed working as a camp instructor/leader and being a part
of the campers’ summer. While working in the camp, I had a chance to encounter and interact with campers with
special needs in learning, which has honed my creativity in pedagogy to engage them. The summer camps were a
remarkable memory of my last summer, and I would love to continue this journey this summer of 2023. I have
certificates in Basic Life Support, First Aid & CPR/AED Level C, and Community Based Naloxone Training. I have
over ten years of experience working with Words, Excel, and Powerpoint, with official MOS certificates in Excel and
Powerpoint. I am well prepared with an advanced laptop for virtual support and work.
I am excited to have the opportunity to get connected with you and be considered for the position of Summer
Camp Instructor for Geography Camp, offered by the University of Calgary. It would be my honor to interview your
team for further discussion about my past experiences and the role. I am looking forward to having a chance to be a
part of the University of Calgary Summer Camp Team!
Sincerely,
Phan My Linh Ninh