Part 5: Lead and develop teams and individuals
Key Terms
1.
transformational leader
: leads by example, interacts with, empowers and
inspires followers to achieve above expectations
2.
transactional leader
: focuses on the key management processes of
planning, organizing and controlling. They influence
followers primarily through their formal authority and
responsibility in the organization
3.
authentic leader
: someone who is transparent and ethical and
encourages openness in sharing information needed to
make decisions while accepting the inputs of followers
4.
emotional intelligence
: refers to the way we respond to people,
environmental demands and pressures
5.
expert power
: power that is held because of a person’s knowledge,
aptitude and ability
6.
motivation
: a process that directs action or behavior towards a
goal
7.
informational power
: power that results from possessing knowledge that
others
need or want
8.
needs
: major requirements that people have
9.
emotional competence
: the ability to manage self and relationships through
self-awareness, self-regulation, self-motivation, social
awareness and social skills
10.
organizational politics
: the relationship between interests, conflicts and
power within an organization
11.
rewards
: something given or received in return for taking
some action
12.
accountability
: the requirement to provide satisfactory reasons for
significant deviations from duties or expected results
13.
Millennials
: the generation born between 1981 and 2000. Also
known as Generation Y or Generation Next
14.
Generation X
: the generation born between 1965 and 1980. They
are independent thinkers, self-reliant and expert users
of technology and value a work-life balance
15.
baby boomers
: the generation born between 1946 and 1964
16.
intergenerational
leadership
: occurs within an organization, department or team
with members from two or more generations
17.
RADAR
: a five-step approach to effect two-way
communication that involves: requesting that the other
person identify the ‘what’ and ‘why’ of the problem;
asking for details; developing ideas; agreeing on the
actions to be taken; and reviewing the main points and
deciding how to follow up
18.
action-based learning
: involves team members in real work, discussion,
reflection, review and sharing of learning to build task
competency and improve communication, teamwork,
problem solving and decision making
19.
self-directed learning
: the learner initiates the learning and makes the
decisions about what learning and development
experiences will occur
20.
principles of assessment
: assessment based on validity, reliability, fairness and
flexibility
21.
performance criteria
: they identify the standard of performance required to
perform competently
22.
learning plan
: clarifies how the planned learning and development
will happen, supports the learning, and shows how it
will be monitored and evaluated
23.
after-action review
: learning about what happened and how to improve
performance