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Configure all the SDH /PDH MW system.
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Configure and troubleshoot the Ethernet service over the 9500MPR &9400 MPR,9500 MXC

Configure and troubleshoot the QoS service.

Create and troubleshoot the XC (1 way/2 way/SNCP/MSP/Ethernet services)

Configure and troubleshoot the E1 routing
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Service configuration based on the request from Customer.

Perform testing all the MW links (1+0/1+1/2+0/2+2/4+0/4+4/SD/XPIC test)

1354 NM & 5620 SAM application (collecting PM/Utilization/link information/links capacity
reports, adding and removing all type of NE’s on the server )

Resolution of trouble tickets raised by NOC / Customer / other SLM Teams

Escalation of complex faults to the next level of support – Care or 3rd Parties

Liaison with Customer regarding technical queries and reporting

Detailed analysis of Tx Performance Data.

Liaison with Care for network element upgrade / performing upgrades.

Development of O&M Procedures and implementation / Coordination with Process

Define & prepare Backup plan.

Circuit group management / links creation management and modifications.

RCA preparation & problem Management.

Liase with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing
vendor support.

Validating and maintaining the Known Error Database (KEDB) for S DH, MW & DWDM
Nodes.

Identify opportunities for improvement and in helping to evaluate alternative solutions.

Update and maintain data used for reporting on technical and service capabilities.

Conducts reviews on Problem and Known Errors that have been ide ntified and actioned to
verify that all steps were completed and the objective of the process was achieved.

Track and report recurring problems or failures and provide associated consequences of
problems if there is a business impact to Customer.

Recommend solutions to address recurring problems or failures.

Flag all Priority 1 and Priority 2 Incidents that require Root Cause Analysis.

Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate
resolution action and other events that Customer identify as requiring Root Cause Analysis
(RCA).

Apply approved solutions in line with agreed timeline to implement.

Provide status report detailing the root cause and procedure for correcting recurring problems
and Priority 1 and Priority 2 Incidents in accordance with Customer policies.

Provide regular updates on high priority problems in timescales agreed with the business.

Report on Problem Management performance identifying action plans for outstanding
problems.

Capacity monitoring reports as per the WLA definitions

Guarantee data integrity and reliability as per KPI’s and PI’s definitions

measure, trace and analyse the live network behaviour, coordinate and collaborate with other
operators or the engineering department to ensure technical quality

implement and report all technical key performance indicators and performance indicators
across the technical division, ensuring a common approach regarding all technical measures
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