Quality Manual
Effective: October 2012
ISO 9001:2008 Quality Management System
Page 1 of 18
QUALITY MANUAL
Doc No: QM-01
Rev
Date
Prepared by
Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Quality Manual
Effective: October 2012
ISO 9001:2008 Quality Management System
Page 2 of 18
Contents
Page
1
Scope
3
1.1
General
3
1.2
Application
3
2
Normative references
4
3
Terms and definitions
4
4
Quality management system
5
4.1
General requirements
5
4.2
Documentation requirements
5
5
Management responsibility
6
5.1
Management commitment
7
5.2
Customer focus
7
5.3
Quality policy
7
5.4
Planning
8
5.5
Responsibility, authority and communication
8
5.6
Management review
9
6
Resource management
9
6.1
Provision of resources
9
6.2
Human resources
10
6.3
Infrastructure
10
6.4
Work environment
10
7
Product realization
10
7.1
Planning of product realization
11
7.2
Customer -related processes
11
7.3
Design and development
12
7.4
Purchasing
12
7.5
Production and service provision
13
7.6
Control of monitoring and measuring equipment
14
8
Measurement, analysis and improvement
15
8.1
General
15
8.2
Monitoring and measurement
15
8.3
Control of nonconforming product
16
8.4
Analysis of data
16
8.5
Improvement
17
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Introduction to DAFCO-MIX
The importance of Quality Management system is paramount in DAFCO-MIX and operations. To this end, DAFCO-MIX
has instituted a Quality Management System that will encompass the requirements of the numerous Quality Standards
and Specifications necessary to most fully support the broadest customer needs.
DAFCO –MIX pioneered the supply of ready mix concrete. It was also the first national company to introduce and
commission the concrete pump in U.A.E. Today it has fully computerized mixing plants with a capacity of 360 m3/ / hr.
and a laboratory of its own, which subjects all the products to quality control and standards. DAFCO-MIX has its own
fleet of vehicles for quicker and safer deliveries.
It has three plants distributed in Sharjah and Al Dhaid.
DAFCO-MIX has developed a quality management system based on eight quality management principles
1. Customer Focus
2. Leadership
3. Involvement of people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationships.
1 Scope
1.1 General
Quality Manual describes a Quality Management System (QMS) based on ISO 9001:2008. The QMS enables
us to:
a) Demonstrate its ability to consistently provide product/services that meets customer and
applicable statutory and regulatory requirements, and
b) Address customer satisfaction through the effective application of the system, including processes
for continual improvement of the system and the assurance of conformity to customer and applicable
statutory and regulatory requirements.
The Scope of DAFCO-MIX is Manufacture and supply Concrete.
1.2 Application
Where any requirement(s) of ISO 9001:2008 standard cannot be applied due to the nature of
DAFCO-MIX and its product, would be considered for exclusion.

7.3- Since DAFCO-MIX does not undertake design activity, therefore, this clause is an
exclusion

7.5.2- As DAFCO-MIX has no processes for production and service provision where
the resulting output cannot be verified by subsequent monitoring or measurement
and, as a consequence, deficiencies become apparent only after the product is in
use or the service has been delivered, therefore, this clause is exclusion.
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
7.5.4- Customer Property: DAFCO-MIX does not incorporate any of the customer
products in final product, therefore this clause is an exclusion
2 Normative references
The following referenced documents are indispensable for the application of this document.
ISO 9001:2008 International Standard
3 Terms and definitions
Acceptance criteria: defined limits placed on characteristics of materials
Calibration: Comparison and adjustments to a standard known accuracy
Contract: agreed requirements between a supplier and customer requirements
Transmitted by any means
Customer: the intermediate/End user of product/services
Delivery: that point in time and physical location at which the agreed transfer of
ownership takes place.
Documentation: recorded information
Manufacturing acceptance criteria: defined limits placed on characteristics of
materials products and services established by the supplier to ensure
conformance to the manufacturing requirements.
QMS: Quality Management System
DAFCO-MIX: the company providing the product/services
Quality: conformance to specified requirements
Supplier: the vendors/subcontractors supplying materials /services to DAFCO-MIX
MD: Managing Director
PM: Plant Manager
MM: Marketing Manager
PIC: Production In charge
SIC: Stores In Charge
MRQ: Management Representative for Quality
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4 Quality management system
4.1
General requirements
DAFCO-MIX has established, documented, implemented and maintained a quality management
system and do continually improve its effectiveness in accordance with the requirements of ISO 9001:2008.
The QMS of DAFCO-MIX
a) Determines the processes needed for the quality management system and their application throughout
DAFCO-MIX
b) determines the sequence and interaction of these processes,
c) determines criteria and methods needed to ensure that both the operation and control of these
processes are effective,
d) ensures the availability of resources and information necessary to support the operation and monitoring of
these processes,
e) Monitors, measures where applicable, and analyses these processes, and
f) Implements actions necessary to achieve planned results and continual improvement of these processes.
These processes are managed by DAFCO-MIX in accordance with ISO9001:2008 Standard.
4.2 Documentation requirements
4.2.1 General
The quality management system of DAFCO-MIX documentation consists of 4 levels as stated below:
Level 1- Quality Mannual- Establishes requirements and guidelines for the overall system objectives.
These requirements and guidelines are applicable for all operations at DAFCO-MIX
Level 2- Procedures Manual- It is a collection of procedures that are documented in conformance with and support
of the Quality Manual’s requirements and guidelines. The Procedure annual details
the implementation requirements for all the departments the Firm.
Level 3- Work instructions / specifications- These are documented as us deemed necessary to support each
applicable Procedure. They detail specific quality or inspection
information and operating instructions for performance of individual tasks
Level 4 – Records – Filled forms that are the evidence of compliance
The extent of the quality management system documentation of DAFCO-MIX is based on
a) The size of DAFCO-MIX and type of activities,
b) The complexity of processes and their interactions, and
c) The competence of personnel.
DAFCO-MIX maintains documentation on various media such as paper and computer
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4.2.2 Quality Manual
DAFCO-MIX has established and maintained a quality manual that includes
a) the scope of the quality management system, including details of and justification for any exclusions
b) The documented procedures established for the quality management system, or reference to them, and
c) A description of the interaction between the processes of the quality management system.
The MRQ has the responsibility for the preparation, review, distribution and maintenance of the Quality Manual. Assigned
Holders of the Quality Manual are responsible for maintaining controlled copies and for the communication / training
required by the most recent revisions for their department’s staff
Revision levels are assigned in numeric order starting with “0” for the original issue and increasing by one with each
revision. Where practical, revision to sections is indicated by a line on the left hand side of the modified section. The MRQ
maintains a history of revisions and a file of the superseded documents
Controlled/uncontrolled copies are issued according to the distribution list maintained by the MRQ. Only controlled copies
of the Quality manual are distributed and used by all personnel. Uncontrolled copies are not maintained with subsequent
revisions and are therefore not issued to the key personnel.
Revision Distribution for the Quality manual is the responsibility of the MRQ and a record is maintained for the same. All
the staff use only controlled copies unless otherwise authorized.
4.2.3 Control of Documents
DAFCO-MIX establishes, implements, and maintains documented procedures to control all Documents required by
the quality management system. Records are a special type of document and are controlled according to the
requirements given in 4.2.4.
A documented procedure (DAFCO-MIX-QP-01) is established to define the controls needed
a) to approve documents for adequacy prior to issue,
b) to review and update as necessary and re-approve documents,
c) to ensure that changes and the current revision status of documents are identified,
d) to ensure that relevant versions of applicable documents are available at points of use,
e) to ensure that documents remain legible and readily identifiable,
f) to ensure that documents of external origin determined by DAFCO-MIX to be necessary for the planning
and operation of the quality management system are identified and their distribution controlled, and
g)
to prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are
retained for any purpose.
4.2.4 Control of records
Records established to provide evidence of conformity to requirements and of the effective operation of the
quality management system is controlled by DAFCO-MIX
DAFCO-MIX has established a documented procedure (DAFCO-MIX-QP-02) to define the controls needed for
the identification, storage, protection, retrieval, retention and disposition of records.
Records remain legible, readily identifiable and retrievable.
5 Management Resposibility
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5.1 Management Commitment
DAFCO-MIX management has provided evidence of its commitment to the development and implementation of
the quality management system and continually to improve its effectiveness by
a) communicating to DAFCO-MIX the importance of meeting customer as well as statutory and regulatory
requirements,
b) establishing the quality policy,
c) ensuring that quality objectives are established,
d) conducting management reviews, and
e) ensuring the availability of resources.
5.2 Customer focus
DAFCO-MIX management has ensured that customer requirements are determined and are met with the
aim of enhancing customer satisfaction .
5.3 Quality policy
DAFCO-MIX management has ensured that the quality policy
a) is appropriate to the purpose of DAFCO-MIX,
b) includes a commitment to comply with requirements and continually improve the effectiveness of the quality
management system,
c) provides a framework for establishing and reviewing quality objectives,
d) is communicated and understood within DAFCO-MIX, and
e) is reviewed for continuing suitability.
TO FULFIL
THE CONTRACTUAL OBLIGATIONS
TOWARDS
OUR CUSTOMERS
THROUGH
A QUALITY SYSTEM BASED ON
IS0 9001:2008
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5.4 Planning
5.4.1 Quality objectives
DAFCO-MIX management has ensured that quality objectives, including those needed to meet requirements for
product are established at relevant functions and levels within DAFCO-MIX. The quality objectives are measurable
and consistent with the quality policy.
TO
IMPROVE THE QUALTIY
OF
OUR PRODUCTS
5.4.2 Quality management system planning
DAFCO-MIX management has ensured that
a) the planning of the quality management system is carried out in order to meet the requirements given in 4.1,
as well as the quality objectives, and
b) the integrity of the quality management system is maintained when changes to the quality management
system are planned and implemented.
5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority
DAFCO-MIX management has ensured that responsibilities and authorities are defined and communicated within
DAFCO-MIX.
5.5.2 Management representative
DAFCO-MIX top management has appointed DAFCO MIX PLANT MANAGER who, irrespective of other responsibilities,
do have responsibility and authority that includes
a) ensuring that processes needed for the quality management system are established, implemented and
maintained,
b) reporting to top management on the performance of the quality management system and any need for
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improvement, and
c) ensuring the promotion of awareness of customer requirements throughout DAFCO-MIX.
5.5.3 internal communication
DAFCO-MIX top management ensures that appropriate communication processes are established within
DAFCO-MIX and that communication takes place regarding the effectiveness of the quality management
system.
5.6 Management review
5.6.1 General
DAFCO-MIX top management reviews the quality management system, yearly, to ensure its
continuing suitability, adequacy and effectiveness.
This review includes assessing opportunities for
improvement and the need for changes to the quality management system, including the quality policy and
quality objectives.
Records from management reviews are maintained
5.6.2 Review input
The input to management review includes information on
a) results of audits,
b) customer feedback,
c) process performance and product conformity,
d) status of preventive and corrective actions,
e) follow-up actions from previous management reviews,
f)
changes that could affect the quality management system, and
g) recommendations for improvement.
5.6.3 Review output
The output from the management review includes any decisions and actions related to
a) improvement of the effectiveness of the quality management system and its processes,
b) improvement of product related to customer requirements, and
c) resource needs.
6
Resource management
6.1 Provision of resources
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DAFCO-MIX determines and provides the resources needed
a) to implement and maintain the quality management system and continually improve its effectiveness, and
b) to enhance customer satisfaction by meeting customer requirements.
The Quality Procedure (DAFCO-MIX-QP-03) addresses the requirements of Resource Management.
6.2 Human resources
6.2.1 General
Personnel performing work affecting conformity to product requirements are competent on the basis of
appropriate education, training, skills and experience.
6.2.2 Competence, training and awareness
DAFCO-MIX
a) determines the necessary competence for personnel performing work affecting conformity to product
requirements,
b) where applicable, provides training or take other actions to achieve the necessary competence,
c) evaluates the effectiveness of the actions taken,
d) ensures that its personnel are aware of the relevance and importance of their activities
and how they contribute to the achievement of the quality objectives, and
e) maintains appropriate records of education, training, skills and experience (see 4.2.4).
6.3 Infrastructure
DAFCO-MIX determines, provides and maintains the infrastructure
conformity to product requirements. Infrastructure includes, as applicable,
needed to achieve
a) buildings, workspace and associated utilities,
b) process equipment (both hardware and software), and
c) supporting services (such as transport, communication or information systems).
6.4 Work environment
DAFCO-MIX determines and manages the work environment needed to achieve conformity to product
requirements.
7
Product Realization
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7.1 Planning of product realization
DAFCO-MIX do plan and develop the processes needed for product realization. Planning of product
realization are consistent with the requirements of the other processes of the quality management system
In planning product realization, DAFCO-MIX does determine the following, as appropriate:
a) quality objectives and requirements for the product;
b) the need to establish processes and documents, and to provide resources specific to the product;
c) required verification, validation, monitoring, measurement, inspection and test activities specific to
the product and the criteria for product acceptance;
d) records needed to provide evidence that the realization processes and resulting product meet
requirements
The output of this planning are in a form suitable for DAFCO-Mix’s method of operations.
The following procedures will address the requirements of Product realization:
 DAFCO-MIX-FC-QRM-01
 DAFCO-MIX-FC-QCP-01
 DAFCO-MIX-FC-PP-01
 DAFCO-MIX-FC-DC-01
7.2 Customer-related processes
7.2.1 Determination of requirements related to the product
DAFCO-MIX do determine
a) requirements specified by the customer, including the requirements for delivery and post-delivery activities,
b) requirements not stated by the customer but necessary for specified or intended use, where known,
c) statutory and regulatory requirements applicable to the product, and
d) any additional requirements considered necessary by DAFCO-MIX.
The following procedure addresses the requirements of contract review / customer related processes

DAFCO-MIX-FC-SMP-01
7.2.2 Review of requirements related to the product
DAFCO-MIX do review the requirements related to the product. This review are conducted prior to DAFCOMix’s commitment to supply a product to the customer and do ensure that
a) product requirements are defined,
b) contract or order requirements differing from those previously expressed are resolved, and
c) DAFCO-MIX has the ability to meet the defined requirements.
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Records of the results of the review and actions arising from the review are maintained
Where the customer provides no documented statement of requirement, the customer requirements are
confirmed by DAFCO-MIX before acceptance.
Where product requirements are changed, DAFCO-MIX does ensure that relevant documents are
amended and that relevant personnel are made aware of the changed requirements.
7.2.3 Customer communication
DAFCO-MIX does determine and implement effective arrangements for communicating with
customers in relation to
a) Product information,
b) Enquiries, contracts or order handling, including amendments, and
c) Customer feedback, including customer complaints.
as mentioned in the procedure DAFCO-MIX-FC-CC-01
7.3
Design and development
Since DAFCO-MIX does not under take design activity this clause does not apply.
7.4 Purchasing
7.4.1 Purchasing process
DAFCO-MIX does ensure that purchased product conforms to specified purchase requirements. The type
and extent of control applied to the supplier and the purchased product are dependent upon the effect of
the purchased product on subsequent product realization or the final product.
DAFCO-MIX does evaluate and select suppliers based on their ability to supply product in
accordance with DAFCO-MIX’s requirements. Criteria for selection, evaluation and re-evaluation
are established.
Records of the results of evaluations and any necessary actions arising from the evaluation are
maintained as per the procedure DAFCO-MIX-FC-PUR-01, 02
7.4.2 Purchasing information
Purchasing information do describe the product to be purchased, including, where appropriate,
a) Requirements for approval of product, procedures, processes and equipment,
b) Requirements for qualification of personnel, and
c) Quality management system requirements.
DAFCO-MIX does ensure the adequacy of specified purchase requirements prior to their
communication to the supplier.
7.4.3 Verification of purchased product
DAFCO-MIX do establish and implement the inspection or other activities necessary for
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ensuring that purchased product meets specified purchase requirements.
Where DAFCO-MIX or its customer intends to perform verification at the supplier's
premises, DAFCO-MIX do state the intended verification arrangements and method of product
release in the purchasing information as per the procedure DAFCO-MIX-FC-QRM-01
7.5 Production and service provision
7.5.1 Control of production and service provision
DAFCO-MIX do plan and carry out production and service provision under controlled conditions.
Controlled conditions do include, as applicable and as mentioned in
o
o
o
o
DAFCO-MIX-FC-SMP-01
DAFCO-MIX-FC-QCP-01
DAFCO-MIX-FC-PP-01
DAFCO-MIX-FC-DC-01
a) The availability of information that describes the characteristics of the product,
b) The availability of work instructions, as necessary,
c) The use of suitable equipment,
d) The availability and use of monitoring and measuring equipment,
e) The implementation of monitoring and measurement, and
f) The implementation of product release, delivery and post-delivery activities.
7.5.2 Validation of processes for production and service provision
DAFCO-MIX has no processes for production and service provision where the resulting output
cannot be verified by subsequent monitoring or measurement and, as a consequence,
deficiencies become apparent only after the product is in use or the service has been delivered,
therefore, this clause is exclusion.
7.5.3 Identification and traceability
Where appropriate, DAFCO-MIX does identify the product by suitable means throughout product realization.
DAFCO-MIX does identify the product status with respect to monitoring and measurement requirements
throughout product realization.
Where traceability is a requirement, DAFCO-MIX does control the unique identification of the product and
maintain records
7.5.4 Customer property
DAFCO-MIX does not incorporate any of the customer products in final product; therefore this
clause is exclusion
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7.5.5 Preservation of product
DAFCO-MIX does preserve the product during internal processing and delivery to the intended destination
in order to maintain conformity to requirements. The procedure DAFCO-MIX-FC-DC-01 addressed the
delivery to the destinations. As applicable, preservation does include identification,
handling, packaging, storage and protection. Preservation does also apply to the constituent parts of a
product.
7.6 Control of monitoring and measuring equipment
DAFCO-MIX do determine the monitoring and measurement to be undertaken and the monitoring and
measuring equipment needed to provide evidence of conformity of product to determined requirements.
DAFCO-MIX do establish processes to ensure that monitoring and measurement can be carried out and are
carried out in a manner that is consistent with the monitoring and measurement requirements.
Where necessary to ensure valid results, measuring equipment is
a) calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards
traceable to international or national measurement standards; where no such standards exist, the basis
used for calibration or verification are recorded
b) adjusted or re-adjusted as necessary;
c) identified in order to determine its calibration status;
d) safeguarded from adjustments that would invalidate the measurement result;
e) protected from damage and deterioration during handling, maintenance and storage.
In addition, DAFCO-MIX does assess and record the validity of the previous measuring results when the
equipment is found not to conform to requirements. DAFCO-MIX do take appropriate action on the
equipment and any product affected.
Records of the results of calibration and verification are maintained
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When used in the monitoring and measurement of specified requirements, the
ability of computer software to satisfy the intended application is confirmed. This is
undertaken prior to initial use and reconfirmed as necessary.
8 Measurement, analysis and improvement
8.1 General
DAFCO-MIX do plan and implement the monitoring, measurement, analysis and improvement
processes needed
a) to demonstrate conformity to product requirements,
b) to ensure conformity of the quality management system, and
c) to continually improve the effectiveness of the quality management system.
This does include determination of applicable methods, including statistical techniques, and the
extent of their use.
8.2 Monitoring and measurement
8.2.1 Customer satisfaction
As one of the measurements of the performance of the quality management
system, DAFCO-MIX do monitor information relating to customer perception as
to whether
DAFCO-MIX has met customer requirements. The methods for
obtaining and using this information are determined.
8.2.2 Internal audit
The DAFCO-MIX do conduct internal audits at planned intervals to
determine whether the quality management system
a) conforms to the planned arrangements , to the requirements of this
International Standard and to the quality management system requirements
established by DAFCO-MIX, and
b) is effectively implemented and maintained.
An audit programme as per procedure DAFCO-MIX-QP-04 is planned, taking into
consideration the status and importance of the processes and areas to be audited,
as well as the results of previous audits. The audit criteria, scope, frequency and
methods are defined. The selection of auditors and conduct of audits do ensure
objectivity and impartiality of the audit process. Auditors do not audit their own work.
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A documented procedure is established to define the responsibilities and
requirements for planning and conducting audits, establishing records and reporting
results.
Records of the audits and their results are maintained.
The management responsible for the area being audited do ensure that any
necessary corrections and corrective actions are taken without undue delay to
eliminate detected nonconformities and their causes.
Follow-up activities do include the verification of the actions taken and the reporting of
verification results.
8.2.3 Monitoring and measurement of processes
DAFCO-MIX do apply suitable methods for monitoring and, where applicable, measurement of
the quality management system processes as per procedure DAFCO-MIX-FC-SQC. These
methods do demonstrate the ability of the processes to achieve planned results. When
planned results are not achieved, correction and corrective action are taken, as appropriate.
8.2.4 Monitoring and measurement of product
DAFCO-MIX do monitor and measure the characteristics of the product to verify that
product requirements have been met. This is carried out at appropriate stages of the product
realization process in accordance with the planned arrangements as per procedure DAFCOMIX-FC-SQC. Evidence of conformity with the acceptance criteria is maintained.
Records do indicate the person(s) authorizing release of product for delivery to the customer
The release of product and delivery of service to the customer do not proceed until the planned
arrangements have been satisfactorily completed, unless otherwise approved by a relevant
authority and, where applicable, by the customer.
Further details are available in procedures:
DAFCO-MIX-FC-QRM
DAFCO-MIX-FC-QCP
8.3 Control of nonconforming product
DAFCO-MIX does ensure that product which does not conform to product requirements is
identified and controlled to prevent its unintended use or delivery. A documented procedure is
established to define the controls and related responsibilities and authorities for dealing with
nonconforming product.
Where applicable, DAFCO-MIX does deal with nonconforming product by one or more of the following
ways:
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a) by taking action to eliminate the detected nonconformity;
b) by authorizing its use, release or acceptance under concession by a relevant
authority and, where applicable, by the customer;
c) by taking action to preclude its original intended use or application;
d) by taking action appropriate to the effects, or potential effects, of the nonconformity
when nonconforming product is detected after delivery or use has started.
When nonconforming product is corrected it is subject to re-verification to demonstrate conformity to
the requirements.
Records of the nature of nonconformities and any subsequent actions taken, including
concessions obtained, are maintained
8.4 Analysis of data
DAFCO-MIX do determine, collect and analyze appropriate data as per procedure DAFCOMIX-FC-SQC to demonstrate the suitability and effectiveness of the quality management
system and to evaluate where continual improvement of the effectiveness of the quality
management system can be made. This does include data generated as a result of monitoring
and measurement and from other relevant sources.
The analysis of data do provide information relating to
a) customer satisfaction,
b) conformity to product requirements,
c) characteristics and trends of processes and products, including
opportunities for preventive action , and
d) suppliers.
8.5 Improvement
8.5.1 Continual improvement
DAFCO-MIX do continually improve the effectiveness of the quality management
system through the use of the quality policy, quality objectives, audit results,
analysis of data, corrective and preventive actions and management review.
8.5.2 Corrective action
DAFCO-MIX does take action as per procedure DAFCO-MIX-QP-05 to eliminate
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the causes of nonconformities in order to prevent recurrence. Corrective actions
are appropriate to the effects of the nonconformities encountered.
A documented procedure are established to define requirements for
a) reviewing nonconformities (including customer complaints),
b) determining the causes of nonconformities,
c) evaluating the need for action to ensure that nonconformities do not recur,
d) determining and implementing action needed,
e) records of the results of action taken, and
f)
reviewing the effectiveness of the corrective action taken.
8.5.3 Preventive action
DAFCO-MIX do determine action as per procedure DAFCO-MIX-QP-05 to
eliminate the causes of potential nonconformities in order to prevent their
occurrence. Preventive actions are appropriate to the effects of the potential
problems.
A documented procedure is established to define requirements for
a) Determining potential nonconformities and their causes,
b) Evaluating the need for action to prevent occurrence of nonconformities,
c) Determining and implementing action needed,
d) Records of results of action taken , and
e) Reviewing the effectiveness of the preventive action taken.
Procedure for DOCUMENT AND DATA CONTROL
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DAFCO-MIX-QP-01
Rev
Date
Prepared by
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Approved By
0
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DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for DOCUMENT AND DATA CONTROL
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1.0 Purpose
To ensure that all quality related manuals, Procedures and forms are at the current issue
2.0 Scope
This procedure covers all copies of the quality management systems and related
Documents
3.0 Responsibility
It shall be the responsibility of the Management Representative for Quality (MRQ) to
impellent this procedure
4.0 Definition
4.1 Documentation – A set of instructions, Procedures, Standards, Specifications
of Quality Plans which describe how to perform an activity
4.2 Controlled Copy- A copy of a document for which a originator has a
responsibility to keep update as and when required
4.3 Uncontrolled Copy- A copy of document which is not subject to revision
control.
4.4 Change Request Form- A form describing proposed changes to controlled
documents
4.5 MRQ- Management representative for Quality
5.0 Procedure
5.1 General- The MRQ will decide who will receive the controlled copies of the
quality documentation. A distribution list will be maintained indicating who
has received copies, the date and revision number will be recorder on the
distribution list.
5.2 All Quality manuals and quality procedures shall be issued, updated, and
maintained by the MRQ
5.3 Controlled copies of manuals/ Procedures- All controlled copies of the
quality manual, Procedures and forms distributed to relevant persons are
identified on the distribution list.
5.4 Uncontrolled copies of manuals-The MRQ may decide to give the
uncontrolled copies of the documents to the clients etc. and in these cases the
documents may be marked uncontrolled.
5.5 Change Request- when a change to a document is required a change request
form will be completed identifying what the document is, the change required,
Procedure for DOCUMENT AND DATA CONTROL
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 3 of 3
name and date. If the change is acceptable the document will be revised,
reviewed, and approved in the same manner that the document was prepared.
The document will be re-issued as per the relevant distribution list.
5.6 Revision Status- When a document has been revised the revision number and
date will be update on the cover sheet of the document. All revisions will be
indicated with │ mark on the left hand side of the paragraph concerned.
5.7 Control of incoming/out going faxes and filing- All incoming faxes and out
going faxes are registered in a register with a reference number and the
reference is entered in the corresponding fax. All files are identified by 2 or 3
digit alphabets. All files are identified by color codes for easy traceability.
5.8 Control of Computerized Data- All computerized data shall be controlled
with a username and Password originated by administration. Administration
shall maintain a list of used and passwords. Only administration shall change
the password of the users. Only authorized user shall operate the computer
data.
6.0 Reference:Procedures:
Control of Quality Records (DAFCO-MIX-QP-02)
Records:
Distribution List
Change Request Form
Master List of Documents
Register of external Documents
Record of Revision
Procedure for CONTROL OF QUALITY RECORDS
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 1 of 3
DAFCO-MIX-QP-02
Rev
Date
Prepared by
Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for CONTROL OF QUALITY RECORDS
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 2 of 3
1.0 Purpose
This document detail the procedure to be followed by the company for the control of
quality records which are maintained to be demonstrated the achievement of the required
quality and the effective operation of the quality system.
2.0 Scope & Responsibility
2.1 This procedure applies to all quality records generated by the company
2.2 It shall be the responsibility of the MD to approve this document. It shall be
the responsibility of MRQ to issue, update and maintain this document. All
staff is responsible for the operation of this procedure.
3.0 Definition
3.1 Quality Record – A document which furnishes objective evidence of the
activities performed or results achieved.
3.2 MRQ- Management representative for Quality
4.0 Procedure
4.1 Quality System Records
4.1.1 Every Staff is responsible for ensuring that quality records
generated within their department are identified in accordance with
this procedure.
4.1.2 Records will be filed, stored and maintained in a good and safe
way so that they are readily retrievable and lose or deterioration is
minimized.
4.1.3 It is the responsibility of the person generating a document to
ensure that they are eligible, accurate, complete, identifiable, and
that they are stored and maintained.
4.1.4 No unauthorized personnel are allowed access to quality records.
Internal and external auditors shall be given full access to review
quality records. The request for such access shall be agreed
/approved by the MRQ. Where required by contract customers may
require access. A register of files to be stores will be maintained by
the MRQ
4.2 Storage of files
4.2.1 All quality records will be stored in a clean / tidy area for the
retention period of 5 years. After 5 years the MRQ will review the
records and determine if the documents can be destroyed. If
required by contract records will be retained for a further retention
period and reviewed to determine when they can be destroyed.
Procedure for CONTROL OF QUALITY RECORDS
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 3 of 3
4.3 Control of incoming/out going faxes and filing- All incoming faxes and out
going faxes are registered in a register with a reference number and the
reference is entered in the corresponding fax. All files are identified by 2 or 3
digit alphabets. All files are identified by color codes for easy traceability.
4.4 Control of Computerized Data- All computerized data shall be controlled
with a username and Password originated by administration. Administration
shall maintain a list of used and passwords. Only administration shall change
the password of the users. Only authorized user shall operate the computer
data.
5.0 Reference:Procedures:
All QMS Procedures
Records:
Register of Quality Records
Procedure for RESOURCE MANAGEMENT
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 1 of 4
DAFCO-MIX-QP-03
Rev
Date
Prepared by
Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for RESOURCE MANAGEMENT
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 2 of 4
1.0 Purpose
1.1 This document detail the procedure to be followed by the company
Management for conducting its business to ensure that it is managed for
increasing customer satisfaction and meeting the specified business goals.
The resources include competent human resources, facilities for carrying out
the work processes and a proper work environment. Competence assessment
may lead to identification of training needs of the staff in the company whose
work affects quality and provision for suitable training to meet the identified
needs.
2.0 Scope
2.1 This procedure applies to all Departments within the company.
3.0 Responsibilities
3.1 It shall be the responsibility of the MD to approve this procedure.
3.2 It shall be the responsibility of the Management Representative for Quality
(MRQ) to issue, update and maintain this procedure. The Supervisors and all
department heads are responsible for the operation of this procedure.
4.0 Definitions
Induction training: - Introductory training provided to each new employee
on commencement of employment.
On going training: - Training provided to company’s employees in order to
improve the performance, acquaint with new techniques, products and
processes.
Contractual training: - Training provided to the employees to meet
contractual requirements, including customer specified training, if any.
Job Description: - A document that details the duties, responsibilities and job
requirements for any given function.
Personnel record: - A file containing all relevant information about an
employee.
MRQ – Management Representative for Quality.
5.0 Procedure:5.1 Provision of resources:-
Procedure for RESOURCE MANAGEMENT
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 3 of 4
5.1.1
To address the customer satisfaction through implementation and
continuous improvement of Quality Management System,
DAFCO-MIX has appointed the Management Representative for
Quality.
5.1.2
The Department Heads are responsible for identifying the resource
requirements for their respective departments. The planning of
resource requirements is reviewed in the Management Review
meetings and in Customer related process procedures.
5.2 Human Resources:5.2.1 DAFCO-MIX has put in place a management structure that will
enable the processes of the Company to deliver an output that will
meet th4e customer requirements and specifications. The
assignment of personnel is shown in the DAFCO-MIX
Organization Chart.
5.2.2
Personnel are selected and assigned based on the relevant
experience / skills / qualifications and competency.
5.3 Training, Awareness and competency:5.3.1 Competency needs of management or supervisory staff are defined
according to the specific needs of the management function to be
fulfilled. Consideration is given to qualification, experience as well
as the ability in the management and motivation of personnel.
5.3.2
Copies of staff qualifications and / or training certificates will be
kept in individual personnel record together with the copies of
training certificates.
5.3.3
Competency needs of the non-management staff will be evaluated
against the requirements of the functions to be performed.
Guidelines for evaluating these requirements are based on
available or established information like job descriptions / work
instructions.
5.3.4
All personnel are assessed against their specific function at the end
of every year. Where an on the job evaluation takes place the
assessor will complete the employee assessment / appraisal for
with copy of the results to the department head.
Procedure for RESOURCE MANAGEMENT
ISO 9001:2008 Quality Management System
5.3.5
Effective: October 2012
Page 4 of 4
Department Heads are responsible for ensuring that they
themselves or nominated management staff assess all personnel in
their department at specific intervals.
5.4 Identification and fulfillment of training needs:5.4.1 As result of assessment training needs are identified
5.4.2
The department head concerned will forward the request for
training form the management representative who will source
suitable internal / external training after approval from the MD
5.4.3
On completion of training it will be recorded in the individuals
training record by the administration department
5.4.4
The effectiveness of the training will be verified by the department
head and authorize on the training record of the individuals
concerned.
5.5 Work Environment:5.5.1 The facility shall [provide suitable environment for both physical
and human factors. Department heads shall review the work
environment for adequacy to meet legal requirements and customer
satisfaction and present these in the management review meetings.
6.0 Records
Personnel records
Training records
Employee performance appraisal form
Procedure for INTERNAL AUDIT
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 1 of 4
DAFCO-MIX-QP-04
Rev
Date
Prepared by
Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for INTERNAL AUDIT
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 2 of 4
1.0 Purpose
This document details the procedure to be followed by the company for Internal Quality
audit. The purpose of this procedure is to ensure that a system of evaluating the
effectiveness, suitability and the degree of implementation of the company’s Quality
system is initiated and maintained.
2.0 Scope & Responsibility
2.1 This procedure applies to all Internal Quality Audits performed in the
Company.
2.2 It shall be the responsibility of the MD to approve this document. It shall be
the responsibility of MRQ to issue, update and maintain this document. The
Company’s Trained Auditors are responsible for auditing the Company’s
Quality System in accordance with this procedure.
3.0 Definition
3.1 Audit – A systematic and independent examination to determine whether
quality activities and their related results comply with the requirements of the
quality system.
3.2 Internal Audit- An Audit carried out internally by the company’s personnel
to evaluate performance
3.3 Non-conformance- A quality system failure where an element of quality
management system has not been followed in line with the requirements of the
internal standard.
3.4 MRQ- Management representative for Quality
3.5 Observation- Where the Auditor brings attention to a minor system failure
that does not warrant being classed as a non-conformance.
3.6 Corrective action Request (CAR) - A form used to identify the action to be
taken to rectify deficiencies in the quality system.
4.0 Procedure
4.1 General
4.1.1
The MRQ is responsible for the co-ordination of all internal audits
ad for submitting to management an annual schedule of audits for
review and approval.
Procedure for INTERNAL AUDIT
ISO 9001:2008 Quality Management System
4.1.2
Effective: October 2012
Page 3 of 4
Audits can be carried out on a departmental basis or by procedure
but the MRQ is responsible for ensuring that all areas of the
Quality system are audited at least once every twelve months.
Internal audits will be performed by a qualified internal auditor
independent of the function being audited
4.2 Audit Preparation
4.2.1 The MRQ shall appoint an auditor, responsible for performing the
audit in accordance with the audit schedule; the auditor is
responsible for informing the head of department to be audited.
The auditor shall use the procedure to be audited as a check list for
carrying out the audit. All audits will be recorded in the audit
register.
4.3 The Audit
4.3.1 Using the procedures as checklist the auditor shall collect objective
evidence to determine compliance of the implementation of the
quality system
4.3.2
The auditor will advise the auditee when the CAR’s will be
completed and issued for review. A time scale will be agreed
between the auditor and the auditee to respond to the CAR’s and
proposes the corrective actions required to rectify the deficiency.
The MRQ is responsible for updating the corrective action register.
4.4 Close out of CAR’s.
4.4.1 The MRQ is responsible for following up all CARS’s to ensure
that they are actioned within the specified time scale. Any open
CAR’s will be brought to the attention of the MD for action
5.0 Records will be maintained fir Five Years
6.0 Reference:Quality Manual, Procedures and Work instructions & Quality Plans relating to
QMS
Records:
Internal audit Schedule
Audit notification
Audit schedule
Audit register
Procedure for INTERNAL AUDIT
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 4 of 4
Audit report
Non-conformance/Corrective action Report (NC/CAR)
Corrective actions register.
Procedure for NON CONFORMANCES/CORRECTIVE
ACTIONS
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 1 of 4
DAFCO-MIX-QP-05
Rev
Date
Prepared by
Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for NON CONFORMANCES/CORRECTIVE
ACTIONS
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 2 of 4
1.0 Purpose
This document details the procedure to be followed by the company for the control of
Non-conforming products and corrective actions from product non conformities, system
non conformities and from the results of the internal audits.
2.0 Scope & Responsibility
2.1 This procedure applies to all products manufactured, processes used and the
quality management system followed by the company.
2.2 It shall be the responsibility of the MD to approve this document. It shall be
the responsibility of MRQ to issue, update and maintain this document. The
MRQ/ Production supervisor / Quality Controller / Department Heads are
responsible for the operation of this procedure.
3.0 Definition
3.1 NCR – Non-conformance Report.
4.0 Procedure
4.1 All Supervisory Staff have the authority and responsibility to identify and
document Non-conformances, Reference Non-conformance / Corrective
action report (CA / NCR). On completing the CA / NCR, the originator will
pass the original report to the production manager for action. CA / NCR’s can
also be raised as a result of a defect being monitored through internal audits.
Any process / equipment problems are also recorded in the abnormality
reports
4.2 The MRQ is responsible for registering the Non-conformance in the NA / CA
Register. The Manager is responsible for evaluation, segregation (when
practical) and disposition of a non-conforming product.
4.3 The Department against which the NCR has been issued shall investigate the
cause of the Non-conformance and shall propose and initiate corrective and
/or preventive action. The corrective action should include one of the
following options: Accepted as concession
 Re-graded for alternative applications
 Rejected / Scraped
 Change of procedure /s Process
 Training for personnel involved
Where appropriate various members of the Department Staff will be consulted
Procedure for NON CONFORMANCES/CORRECTIVE
ACTIONS
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 3 of 4
to get a broader view of the situation
4.4 After proposing and auctioning the corrective or preventive action the NC /
CA report will be returned to the MRQ who shall verify the implementation
and effectiveness of the action and if satisfied close out the NC /CA register,
the MRQ is responsible for its filling.
4.5 When the action proposed has not been implemented the MRQ will advise the
Manager who is responsible for ensuring that the action proposed is
implemented immediately or suitable reasons are found to justify it’s not
being completed.
4.6 When the action proposed has not been implemented correctly or has not
effectively solved the problem the MRQ will close out the NC / CA report and
raise another. The personnel concerned shall propose alternative actions to
resolve the problem.
4.7 Where a Non-conforming product has to be released to satisfy a contract
requirement the MRQ is responsible for ensuring that the client approves such
a concession.
4.8 All NC / CA reports shall be reviewed and discussed in the management
review meetings with a view to assisting future preventive actions.
4.9 The continuous improvement effected as a result of positive corrective actions
shall be highlighted in the management review meetings.
4.10 Preventive Action-The Department Heads shall identify the potential areas
of repeated non conformances and shall carry out an analysis to find out the
root cause of the problem and record the findings on the non-conformances /
corrective action report. Suitable Preventive actions should be carried out on
all potential conformities. On completion of actions taken the MRQ will
verify the implementation of the actions carried out and record the findings on
the corrective / Preventive action form.
4.11
MRQ shall review periodically the effectiveness of the corrective and
preventive actions taken and a record of review shall be maintained.
4.12
Records will be maintained for 5 Years.
5.0 Reference:Procedures:
Procedure for NON CONFORMANCES/CORRECTIVE
ACTIONS
ISO 9001:2008 Quality Management System
Effective: October 2012
DAFCO-MIX-QP-02
DAFCO-MIX-QP-03
Records:
Non-conformance/Corrective action Report (NC/CAR)
Page 4 of 4
Effective: October 2012
Page 1 of 6
Flow Chart for Statistical Quality Control Methods
ISO 9001:2008 Quality Management System
DAFCO-MIX-FC-SQC
Rev
Date
Prepared by
Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Effective: October 2012
Page 2 of 6
Flow Chart for Statistical Quality Control Methods
ISO 9001:2008 Quality Management System
START
MEASUREMENT PREFORMANCE INCLUDE:- EVALUATION OF PRODUCTS
- CAPABILITY OF PROCESSES
- ACHIEVEMENTS OF QUALITY OBJECTIVES
-CUSTOMER SATISFACTION.
EMERGENCE OF INFO FOR
IMPROVING PERFORMANCE OF
ORGANIZATION
CARRY OUT
MEASUREMENT OF
DATA FOR MAKING
FACT BASED
DECISIONS.
DEPT HEADS OF:
-DESIGN & DEVELOPMENT
- PRODUCTION PLANNING & CONTROL
- QUALITY CONTROL
-FUNCTIONAL MANAGERS
- Q/A & MRQ
DEPT HEADS OF:
-DESIGN & DEVELOPMENT
- PRODUCTION PLANNING & CONTROL
- QUALITY CONTROL
-FUNCTIONAL MANAGERS
- Q/A & MRQ
1. PLAN IMPROVEMENT ACTIONS
2. IMPLEMENT IMPROVEMENT DECISIONS &
RECORD THE RESULTS
3. ANALYSE THE DATA DERIVED FROM
IMPLEMENTED ACTIVITIES.
PERFORMANCE
MEASUREMENT
METHODS
STATISTICAL TECHNIQUES RESULTS IN THE FOLLOWING:
- VARIATION IN PROCESS MEASUREMENTS
- METHODS OF CONTROLLING VARIATION
STATISTICAL
TECHNIQUES
-DEPT. HEADS
-Q/A Q/C
-MRQ
PARETO ANALYSIS
HISTOGRAM
CAUSE & EFFECT DIAGRAM
CONTROL CHARTS
REFER TO SEPARATE FLOW CHARTS
Flow Chart for Statistical Quality Control Methods
ISO 9001:2008 Quality Management System
PARETO
ANALYSIS
PRINCIPLE
1. FEW MOST IMPORTANT DEFECTS
2. MANY UN-IMPORTANT DEFECTS
1+2 RESULTS IN NONCONFORMANCE
IDENTIFICATION OF
FEW DEFECTS
ANALYSE THE NONCONFORMANCES
QC CIRCLE
ESTABLISHMENT OF
CAUSES
IDENTIFY THE
CAUSES OF VITAL
FEW DEFECTS
QC CIRCLE
LEAVE TRIVIAL
MANY DEFECTS
QC CIRCLE
ANALYSE & SOLVE
PROBLEMS
QC CIRCLE
CONTINUAL
IMPROVEMENT
JOINING TO START
ACHIEVEMENT OF
REDUCTION IN TIME
& EFFORT IN
PROBLEM SOLVING
Effective: October 2012
Page 3 of 6
Effective: October 2012
Page 4 of 6
Flow Chart for Statistical Quality Control Methods
ISO 9001:2008 Quality Management System
HISTOGRAM
VARIATION:
-CHANGE CAUSES
- ASSIGNABLE CAUSES
CONFORMACE TO
DEFINITE
STATISTICAL
PATTERN
ESTABLISHMENT OF
HISTOGRAM
MEASUREMENT OF
TOTAL VARIATION &
PROCESS
CAPABILITY
PRINCIPLE
IDENTIFY THE
PATTERN OF
VARIATION
QC CIRCLE
PLOT THE DATA
QC CIRCLE
DIVIDE THE VARIATION IN
10-12 CLASS INTERVALS OR
CELLS WITH CONTINUOUS
BOUNDARIES AND
PREPARE THE FREQUENCY
TABLE
QC CIRCLE
ANALYSE THE
HISTOGRAM
DISTRIBUTION
QC CIRCLE
CONTINUAL
IMPROVEMENT
JOINING TO START
Effective: October 2012
Page 5 of 6
Flow Chart for Statistical Quality Control Methods
ISO 9001:2008 Quality Management System
CAUSE & EFFECT
DIAGRAM(ISHIKAW
A
VARIATION:
-CHANGE CAUSES
- ASSIGNABLE CAUSES
CONFORMACE TO
DEFINITE
STATISTICAL
PATTERN
ESTABLISHMENT OF
HISTOGRAM
MEASUREMENT OF
TOTAL VARIATION &
PROCESS
CAPABILITY
PRINCIPLE
IDENTIFY THE
PATTERN OF
VARIATION
QC CIRCLE
PLOT THE DATA
QC CIRCLE
DIVIDE THE VARIATION IN
10-12 CLASS INTERVALS OR
CELLS WITH CONTINUOUS
BOUNDARIES AND
PREPARE THE FREQUENCY
TABLE
QC CIRCLE
ANALYSE THE
HISTOGRAM
DISTRIBUTION
QC CIRCLE
CONTINUAL
IMPROVEMENT
JOINING TO START
Flow Chart for Statistical Quality Control Methods
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 6 of 6
CONTROL
CHARTS
*VARIABLE
CHARACTERISTICS
*ATTRIBUTE
CHARACTERISTICS
*NUMBER OF DEFECTIVE
TYPES
*NUMBER OF DEFECTS
TYPE
1) VARIABLE X BAR R-CHARTS
2) ATTRIBUTE
‘NP’ CHART (NO. OF DEFECTIVE)
‘P’ CHART (FRACTION DEFECTIVE)
‘C’ CHART (NO.OF DEFECTS)
‘U’ CHART (NO.OF DEFECTS PER
UNIT)
*UPPER CONTROL
LIMIT (UPL)
*LOWER CONTROL
LIMIT (LCL)
*CENTRAL LIMIT (CL)
VARIABLE DATA
ANALYSIS
PROCESS
ANALYSIS
1) IF PROCESS UNDER CONTROL,
POINTS IN BOTH X-R CHARTS FALL
RANDOMLY AND EVENLY ABOUT THE
CENTRAL LINES WITH OUT VIOLATION
OF CONTROL LIMITS
2) PRACTICAL AND ECONOMIC LIMITS OF
PERMISSIBLE VARIATION
PRINCIPLE
TYPES OF
CONTROL CHARTS
GATHER AND
ANALYZE THE DATA
APPLY THE FORMULA &
CALCULATE THE VALUES
OF VARIABLES &
ATTRIBUTES
QUALITY
CIRCLE
P[REPAIR X-R BAR
CHARTS AND ANALYZE
QUALITY
CIRCLE
PREPARE ‘NP’ CHART
& ‘P’ CHARTS AND
ANALYZE
QUALITY
CIRCLE
INTERPRETATIONS
CONTINUAL
IMPROVEMENT
QUALITY
CIRCLE
JOINING TO ‘START’
Procedure for CUSTOMER COMMUNICATION
Effective: October 2012
ISO 9001:2008 Quality Management System
Page 1 of 2
DAFCO-MIX-FC-CC-01
Rev
Date
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Checked By
Approved By
0
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DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for CUSTOMER COMMUNICATION
Effective: October 2012
ISO 9001:2008 Quality Management System
Page 2 of 2
Procedure for CONCRETE INSPECTION & TESTING
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 1 of 3
DAFCO-MIX-FC-QCP-01
Rev
Date
Prepared by
Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for CONCRETE INSPECTION & TESTING
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 2 of 3
1.0 Purpose
This document detail the procedure to be followed by the company
Management to ensure the conformity of the concrete mix in all its production
phases in the facility at site
2.0 Scope
2.1 This procedure applies to Quality Control Quality Assurance dept
3.0 Responsibilities
3.1 It shall be the responsibility of the MD to approve this procedure.
3.2 It shall be the responsibility of the Management Representative for Quality
(MRQ) to issue, update and maintain this procedure. The Supervisors and all
department heads are responsible for the operation of this procedure.
4.0 Definitions
MRQ – Management Representative for Quality.
BS- British Standards
QCI- Quality Control In charge
5.0 Procedure:The following flow chart explains the concrete testing ad inspection procedure
Procedure for CONCRETE INSPECTION & TESTING
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 3 of 3
Procedure for INSPECTION & TESTING OF RAW
MATERIALS
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 1 of 4
DAFCO-MIX-FC-QRM-01
Rev
Date
Prepared by
Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for INSPECTION & TESTING OF RAW
MATERIALS
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 2 of 4
1.0 Purpose
This document detail the procedure to be followed by the company
Management to ensure that all raw material are received in the required
condition, time and place
2.0 Scope
2.1 This procedure applies to Quality Control Quality Assurance dept
3.0 Responsibilities
3.1 It shall be the responsibility of the MD to approve this procedure.
3.2 It shall be the responsibility of the Management Representative for Quality
(MRQ) to issue, update and maintain this procedure. The Supervisors and all
department heads are responsible for the operation of this procedure.
4.0 Definitions
MRQ – Management Representative for Quality.
BS- British Standards
QCI- Quality Control In charge
5.0 Procedure:The following flow chart explains the process of testing ad inspection of
Raw Material
Procedure for INSPECTION & TESTING OF RAW
MATERIALS
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 3 of 4
Procedure for INSPECTION & TESTING OF RAW
MATERIALS
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 4 of 4
Procedure for SALES & MARKETING
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 1 of 3
DAFCO-MIX-FC-SMP-01
Rev
Date
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Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for SALES & MARKETING
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 2 of 3
1.0 Purpose
This document detail the procedure to be followed by the company
Management for sales and marketing of the products
2.0 Scope
2.1 This procedure applies to Sales and Marketing Department
3.0 Responsibilities
3.1 It shall be the responsibility of the MD to approve this procedure.
3.2 It shall be the responsibility of the Management Representative for Quality
(MRQ) to issue, update and maintain this procedure. The Supervisors and all
department heads are responsible for the operation of this procedure.
4.0 Definitions
MRQ – Management Representative for Quality.
MM- Marketing Manager
QCI- Quality Control In charge
5.0 Procedure:The following flow chart explains the procedure for Sales and Marketing.
Procedure for SALES & MARKETING
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 3 of 3
Procedure for CONCRETE MANUFACTURING
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 1 of 3
DAFCO-MIX-FC-PP-01
Rev
Date
Prepared by
Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for CONCRETE MANUFACTURING
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 2 of 3
1.0 Purpose
This document detail the procedure to be followed by the company
Management to ensure the conformity of the concrete mix in all its production
phases in the facility at site
2.0 Scope
2.1 This procedure applies to Quality Control Quality Assurance dept
3.0 Responsibilities
3.1 It shall be the responsibility of the MD to approve this procedure.
3.2 It shall be the responsibility of the Management Representative for Quality
(MRQ) to issue, update and maintain this procedure. The Supervisors and all
department heads are responsible for the operation of this procedure.
4.0 Definitions
MRQ – Management Representative for Quality.
BS- British Standards
QCI- Quality Control In charge
5.0 Procedure:The following flow chart explains the concrete Manufacturing procedure
Procedure for CONCRETE MANUFACTURING
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 3 of 3
Procedure for DELIVERY OF READY MIXED CONCRETE
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 1 of 3
DAFCO-MIX-FC-DC-01
Rev
Date
Prepared by
Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for DELIVERY OF READY MIXED CONCRETE
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 2 of 3
1.0 Purpose
This document detail the procedure to be followed by the company
Management to ensure the conformity of the concrete mix in its delivery at the
site
2.0 Scope
2.1 This procedure applies to Quality Control Quality Assurance dept
3.0 Responsibilities
3.1 It shall be the responsibility of the MD to approve this procedure.
3.2 It shall be the responsibility of the Management Representative for Quality
(MRQ) to issue, update and maintain this procedure. The Supervisors and all
department heads are responsible for the operation of this procedure.
4.0 Definitions
MRQ – Management Representative for Quality.
BS- British Standards
QCI- Quality Control In charge
5.0 Procedure:The following flow chart explains the concrete delivery at site
Procedure for DELIVERY OF READY MIXED CONCRETE
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 3 of 3
RESPONSIBILITY
Site Visit to check Route and Parking Space
For Truck Mixer & Pump Boom
PLANT MANAGER/ MARKETING MANAGER/
FOREMAN
Gets Re-confirmation from customer & allot pumps
& truck mixers
FOREMAN
Give schedule to
Plant Operators
FOREMAN
Concrete Discharged in truck. Set drum R P M
Print Delivery Ticket Form
As per BS 5328 part 3 para 4.10.4.4
FOREMAN
Driver, pump operators moves to site with truck and pump
along with Lab Tech & Cube + Slump (if)
Inspection and checks at Site by
Customer
Set Truck and pump in proper positions for Unloading / Pumping
Unloading & pumping
DRIVER/PUMP OPERATOR
Take test cubes
LAB TECHNICIAN
Customer Signs, Delivery Ticket
Driver cleans the dum at site
Driver returns and Submits the delivery ticket
Procedure for PURCHASES
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 1 of 4
DAFCO-MIX-FC-PUR-01/02
Rev
Date
Prepared by
Checked By
Approved By
0
01/10/2012
DAFCO-MIX
MRQ
MD
Pages Affected
Procedure for PURCHASES
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 2 of 4
1.0 Purpose
This document details the procedure to be followed by the company management in
purchasing activities for raw materials, equipment, services
2.0 Scope
This procedure is applicable to all local and overseas purchase carried out by the
procurement department
3.0 Responsibilities
3.1 It shall be the responsibility of the MD to approve this procedure
3.2 It shall be the responsibility of the MRQ to issue, update and maintain this
procedure. The supervisors and all department heads are responsible for the
operation of this procedure
4.0 Definitions
4.1 MRQ- Management representative for Quality
4.2 LPO- Local Purchase Order
4.3 PM-Plant Manager
5.0 Procedure
The following flow chart explains the process of purchasing activities (long terms
and Raw Materials)
Procedure for PURCHASES
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 3 of 4
Procedure for PURCHASES
ISO 9001:2008 Quality Management System
Effective: October 2012
Page 4 of 4