W8 Case Study 1 My Role as a Change Manager James Owen Olivet Nazarene University BUS 653: Managing Change Dean Gualco December 29, 2022 Author Note James Owen I have no known conflict of interest to disclose. Correspondence concerning this article should be addressed to Olivet Student name. Email: jaowen@olivet.edu Certification of Authorship: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas, or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this assignment. Your Signature: James Owen W8 Case Study 2 My Role as a Change Manager After reading through all the different kinds of change managers listed in table 12.1, I believe my approach as a change manager would be to find the positive deviants. Simply put, a positive deviant change manager faces the task of finding employees or teams within an organization that are already successful given the current circumstances and then bringing those ideas to light so that the rest of the organization can excel. It’s challenging and time-consuming to find the right positive deviant, but when the right one is found, it can drastically help change an organization for the better. I like bringing the best out of people. By using this approach, I could do just that. Not only does this approach include other employees, thus decreasing the chances of resistance, but it also allows the change process to feel more natural since the change idea came from someone who’s not a manager. Positive Deviant This is reflected in my behavior because I tend to look for what someone else is doing better in their life so I can improve mine. Everyone has a different perspective in life since everyone is made different. When a manager can effectively comb through all the different perspectives employees within their organization may have, many ideas on dealing with specific issues will be presented. Managers cannot underestimate employees' knowledge because they are the ones dealing with customers. Their insight on what to change to help the organization run better might be accurate. That’s why it’s the manager's job to find the right positive deviant because there might be more than one that is successful. From what I’ve read, my personality fits the approach of a positive deviant change manager. In addition, “dropping below the radar” would negatively affect my chances of being a quality change manager. Managers must be present and alert to catch positive deviants. W8 Case Study 3 References Brock, R. (2021). Managing Change. Olivet Nazarene University.
