DEPARTMENT OF INDUSTRIAL ENGINEERING AND MANAGEMENT Report on Internship work (IM IN) Carried out at: INSPIRE TECHNO PARK LLP #4B/219, 1st Floor, 5th Street, C.G.E Colony Tuticorin 628 003 Submitted by: ABISHEK VINODH S USN: 1MS19IM040 During the academic year of 2021-22 DEPARTMENT OF INDUSTRIAL ENGINEERING AND MANAGEMENT INTERNSHIP REPORT– IM IN Duration of Internship Activity : 1 Month Internship carried out at : INSPIRE TECHNO PARK Term : 12/09/2022 – 17/12/2022 Submitted by : ABISHEK VINODH S Name : ABISHEK VINODH S USN : 1MS19IM015 Reviewer 1 2 Name Signature with Date ACKNOWLEDGEMENT I would like to place on record my acknowledgement to the following peoplewho played influential role in the successful completion of the Internship. I would like to express my heartfelt gratitude to INSPIRE TECHNO PARK LLP for providing me with the opportunity to complete thisInternship program at this organization. I also express my sincere gratitude to D CHRISTHOPER (DIRECTOR) who in spite of their busy schedule, gave their time in helping me in understand the working progress of the company. Their guidance was key in completion of the Internship. I owe my gratitude to Dr. N D Prasanna, Head, Department of Industrial Engineering & Management, Ramaiah Institute of Technology, for having provided us with all necessary permissions for carrying out this Internship. I also thank my proctor Dr. Shilpa M and the faculty of Industrial Engineering and Management, RIT for their constant support and encouragement. COMPANY PROFILE INSPIRE TECHNO PARK LLP was incorporated on the 12th Day of July 2017, and is a leading software developer functioning efficiently. They have a fast-paced, success – oriented work environment and expertise of employees who are among the best in the industry. They seek to understand client’s individual situation and specific needs and provide solutions to meet those needs. Their value-driven aim is to provide solutions that will give the best value to client and where client can see positive measurable results. We actively network with other consulting firms in relevant fields of expertise, locally and internationally, to enable us to provide client with the best solutions. They are also flexible in working to meet the needs of our clients. The nature and extent of our involvement in projects and the structure of our pricing are based on mutual discussion and argument with client. Mission and Vision The vision of their company is to help our clients meet their goals through technology, our people, services and solutions. The mission or goal of the company is to exceed the expectations of every client by offering outstanding customer service, increased flexibility and greater value, thus optimizing system functionality and improving operation efficiency. Our associates are distinguished by their functional and technical expertise combined with their hands – on experience, thereby ensuring that our clients receive the most effective and professional service. ● Understand the needs and requirements of our clients and propose a good solution. ● Develop proposals that provide cost-effective solutions to our clients’ needs ● Develop effective products to deliver value-added services and solutions to our clients. ● Work with our clients to improve their business with technology. Abishek Vinodh S | INTERNSHIP REPORT 1 PRODUCTS OFFERED BY THE COMPANY 1. Total Business Management System Total Business Management System (TBMS) focuses on delivering and web based solutions for single outlet or multiple outlets business. TBMS specifically designed for nontechnical users. TBMS also provides the most reliable and comprehensive web based solution available today, making your business to productive environment. Project features TBMS is a user-friendly web based software which helps the management to view their business activities for their single outlet or multiple outlets anytime from anywhere. TBMS Integrated with following Functions: ● Inventory Control - Product Category, Unit of Measurements, Set Product Table, Opening Stock Entry, Stock Transfer & Stock Reports.) ● Dot Purchasing - Supplier Record, Purchase Order, Goods Received Note, Payment Voucher & Purchase Reports. ● Dot Invoice - Customer Record, Point of Sale Entry, Daily Collection & Sales Reports ● Dot Accounts - Customer Record, Invoice, Payment Receipt & Sales Reports TBMS - Point of Sale System installed on all outlet computers. Centralized product table. Product table updated by authorized personal from anywhere by log in to given web site. The Abishek Vinodh S | INTERNSHIP REPORT 2 Updated product data will be notified to each outlet to update their product table by latest product table. Each outlet can have their own price list which is created and updated by authorized personal time to time. Management can view the consolidated sales report for all the outlets from anywhere, any time. Daily, Weekly, Monthly & Yearly based sales reports are available. ● Cash & Carry, Supermarkets. ● Textiles ● Pharmacy ● Stationery & Computer Shops ● General Stores 2. Food and Beverage Online System Abishek Vinodh S | INTERNSHIP REPORT 3 “Food & Beverage Management System (F&B)” focuses on delivering and web based solutions for single restaurant or multiple restaurants business. F&B specifically designed for non-technical users. F&B also provides the most reliable and comprehensive web based solution available today, making your business a productive environment. F&B is a userfriendly web based software which helps the management to view their business activities for their single restaurants or multiple restaurants anytime from anywhere. Point of Sales Features F&B Point of Sale system enabled touch screen function. Waiter/Waitress allowed to update the order form to the nearby system. Once the order form is updated, the system will send the order to the kitchen printer & beverage printer separately with unique number or by table number. Order has been served and order form value goes to cashier system. Customer after finish their meals go to the counter to pay the bill and the order form system comes to an end. F&B system with following Functions: ● F&B Menu Items - Item Category, Unit of Measurements, Set Menu Item, Set Price (able to update different price for each outlets ● Purchasing - Supplier Record, Purchase Order, Goods Received Note, Payment Voucher & Purchase Reports. ● Invoice - Customer Record, Invoice, Payment Receipt & Sales Reports.) ● Accounts - Set Account Code, Payment Voucher, Receipt, Journal, View GL, Trial Balance, Balance Sheet & P&L.) Online System: F&B - Point of Sale System installed on all restaurants computers. Centralized product table. Product table updated by authorized personal from anywhere by log in to given web site. The updated product data will be notified to each outlet to update their product table by latest product table. Each outlet can have their own price list which is created and updated by authorized personal time to time. Management can view the consolidated sales report for all the restaurants from anywhere, any time. Daily, Weekly, Monthly & Yearly based sales reports are available. ● Restaurants ● Pubs Abishek Vinodh S | INTERNSHIP REPORT 4 3. Food and Beverage Online System Our Integrated System Management System allows you to Manage Members, Fee Collection, Members Daily Report, Members Payment Report, Exclusive Health Product Sales, Fitness Analysis, Cashier and Admin Views on the go. With this online system help you have complete control over the business with handy Reports. IGMS Features Reports The Complete information about the members of the Gym can be added here. Payment terms and billing can be updated and viewed easily. Complete List of Members, Attendance, Payment and activities Their Listed Features and Options: Members ● Registration ● View Members List ● Walk-in Member ● Expiring Member ● In-Out Report ● Fee Collection ● Payment History Tools ● Change Password ● Member/Staff In-Out Report ● List of Entries Abishek Vinodh S | INTERNSHIP REPORT 5 ● Day Closing Inventory ● Purchase Note ● Stock Adjustment ● Stock Report Business Monitoring: ● Walk in Customer ● Drinks ● Monthly Fee ● Registration Fee ● Other Collection ● Member ● Enquiry ● Message 4. Hotel Management System “Food & Beverage Management System (F&B)” focuses on delivering and web based solutions for single restaurant or multiple restaurants business. F&B specifically designed for non-technical users. F&B also provides the most reliable and comprehensive web based solution available today, making your business to productive environment. F&B is a user-friendly web based software which helps the management to view their business activities for their single restaurants or multiple restaurants anytime from anywhere. Point of Sales Features F&B Point of Sale system enabled touch screen function. Waiter/Waitress allowed to update the order form to the nearby system. Once order form updated, system will send the order to kitchen printer & beverage printer separately with unique number or by table number. Order been served and order form value goes to cashier system. Customer after finish their meals goes to counter to pay the bill and order form system comes to end. F&B system with following Functions: ● F&B Menu Items - Item Category, Unit of Measurements, Set Menu Item, Set Price (able to update different price for each outlet ● Purchasing - Supplier Record, Purchase Order, Goods Received Note, Payment Voucher & Purchase Reports. Abishek Vinodh S | INTERNSHIP REPORT 6 ● Invoice - Customer Record, Invoice, Payment Receipt & Sales Reports. ● Accounts - Set Account Code, Payment Voucher, Receipt, Journal, View GL, Trial Balance, Balance Sheet & P&L. Online System F&B - Point of Sale System installed on all restaurants computers. Centralized product table. Product table updated by authorized personal from anywhere by log in to given web site. The updated product data will be notified to each outlet to update their product table by latest product table. Each outlet can have their own price list which is created and updated by authorized personal time to time. Management can view the consolidated sales report for all the restaurants from anywhere, any time. Daily, Weekly, Monthly & Yearly based sales reports are available. 5. E-College Management System “ECollege Management System (eLearning)” focuses on delivering and web based solutions for learners online with easy and User Interface. We bring learners easy to understand and learners under different locations around the globe. Abishek Vinodh S | INTERNSHIP REPORT 7 6. Financial System CBM IT Solutions and Inspire Techno Park LLP brings the whole business Cash flows under one Software or Web Applications with Mobile App Reporting Abishek Vinodh S | INTERNSHIP REPORT 8 7. Inventory System CBM IT Solutions and Inspire Techno Park LLP brings the whole business Inventory and properties under one Software or Web Applications with Mobile App Reporting 8. Consulting Services CBM Consulting builds creative solutions for modern businesses. According to industry best practices and specialized software expertise, CBM consultants help you assess your current Abishek Vinodh S | INTERNSHIP REPORT 9 infrastructure, create your enterprise computing strategy, and deploy new technology. CBM Consulting helps you face today's most complex technology challenges. 1. Interview relevant Department personnel to understand business objectives and technical needs 2. Inventory of all applications and hardware throughout municipality 3. Assessment of back-up systems for effective risk management. 4. Research and application of best practices knowledge to maximize the benefits availed by technology today and future. 5. Custom tailored Solutions. 6. System Integration, Software Architecture & Design 7. Handling Outsourced Software CBM Consultancy May Cover 1. Organization structure development 2. Company processes defining 3. Technical support of different areas 4. Functions analysis 5. Procedures development. 6. Business requirements determining CBM Consultancy Functions 1. Perform function analysis of customer system 2. Develop the customer system documents (Procedure Manual, User Manual) 3. Participate in IT solutions 4. Develop training material & workshop scenario 5. Conduct training for customer trainees and Support projects implementation 6. Perform customer after-sale support for functions improvement and complaints resolving CBM Methodology The consultancy department follows this methodology through the development of an IT project 1. Develop the company current business baseline document. Abishek Vinodh S | INTERNSHIP REPORT 10 2. Develop the company future process model 3. Participate in mapping business requirements 4. Participate in Software application acceptance test Services offered by the company: 1. Application Development In addition to being a consulting company, CBM IT Solutions is also in the business of developing software solutions. We have personnel who are experienced in working with the latest web-based and wireless technologies, as well as legacy client/server architectures. We can assist all phases of the application development life cycle, including requirements definition, functional design, technical design, programming, testing, conversion, implementation and ongoing support. 1. Web-Based and Wireless Technologies 2. Client/Server 3. Architectures 4. Technical Design 5. Functional Design 6. Testing 7. Implementation 8. Ongoing Support Abishek Vinodh S | INTERNSHIP REPORT 11 2. Web Apps As a Successful Lead in IT Consultancy and software development, CBM IT Solutions is also in the business of developing web-based software solutions. These software solutions are made available to clients as either hosted applications or tailoring at our client’s sites. Few software products in our current product line. Leading Web Application Development Projects 1. Total Business Management System 2. Inventory and Accounting System 3. F & B Management System 4. E-Hotel Management System 5. E-Gym Management System 6. Enterprise Resource Planning (ERP Web App) 3. Custom Software CBM doesn’t just customize and integrate large corporate systems: we also do custom software development and develop custom software solutions, specially tailored for your business. We believe we are a custom software development company that can adequately manage and create a quality product for you because we are reliable and experienced. Abishek Vinodh S | INTERNSHIP REPORT 12 We can do customized software development of your project, while accompanying you through the full cycle of development, which looks like this: 1. Collect information on nature of your business and about your problem facing. 2. We do analyse and discuss for a solution and create business specification. 3. We will create a complete specification to get your approval. 4. Create a development schedule and work accordingly. 5. After development we do testing on the system before delivery. 6. Implementation & training will be provided for authorized personal. 7. Based on your requirements we will do the support after start using the system. 4. Customization & Integration When working with documents, you rarely create a system for the needs of your enterprise from scratch. Sometimes it happens differently; your enterprise changes its processes in order to fit into the off-the-shelf solution you purchased for your enterprise. Needless to say, this is not very effective. A much better variant is to adapt the system to the needs of your enterprise. And this is exactly what we are doing and where we’ve already achieved great results. We analyse the situation, choose the system, tailor it to your needs, implement it and teach your personnel how to use it. Abishek Vinodh S | INTERNSHIP REPORT 13 The effect of this approach is tremendous. The system starts working as it is supposed to, bringing you the advantages you expected it to bring. This allows us to offer you software solutions that truly take the specifics of your enterprise into account and provide the features you need at a lower cost while maximizing efficiency. We can do customized software development of your project, while accompanying you through the full cycle of development Abishek Vinodh S | INTERNSHIP REPORT 14 Network analysis of SCM and Logistics 1. RFID for better SCM and logistics Table 7 reveals that cluster 1 is centered on the applications of RFID and its value in SCM and logistics, and thus we labeled it as RFID for better SCM and logistics. The most relevant keywords in this cluster are "RFID", "SCM", "simulation" and "tracking". RFID is a system that can automatically identify and capture data, allowing an electronic device (reader) to use radio waves to identify a tagged object. As an improvement to barcoding, an RFID system consists of small tags storing electronic product code (EPC) data. RFID is a key component of IoT and it paves the way for several innovative applications in SCM and logistics. For instance, organizations can use RFID to improve performance, operational efficiencies, inventory management e value of RFID is evident because firms can use the technology to increase automation and significantly reduce manual tasks and errors. The advantages of RFID have been commonly recognized by several industries including retail manufacturing, health care, agriculture, transportation, apparel, minerals and mining, and construction. Data acquired from RFID systems can serve as the basis for successful simulation modeling because the sensing capabilities of the technology provide ample amounts of data that are useful to build accurate simulation models for monitoring throughput and process efficiencies. However, the benefits of RFID do not come without challenges. Several studies note that the adoption of the technology might be Abishek Vinodh S | INTERNSHIP REPORT 15 hindered by cost, privacy and security problems, and other technical issues. While the literature on the potentials and challenges of RFID in SCM and logistics is abundant, there is still a need to understand the strategic value that RFID can provide for all supply chain actors. The investigation of the long-term impact of RFID systems in closed-loop supply chains and reverse logistics is another interesting avenue for future re- search. As a core IoT element, researchers should draw upon the field’s wealth of existing knowledge to clarify how RFID can be an enabler for green and environmentally responsive supply chains. 2. IoT and industry 4.0 technologies Cluster 2 includes the technologies that drive digital transformation and facilitate the successful transition toward Indus- try 4.0. To make this a reality, all supply chain and logistics processes need to be digitized and automated. Keywords such as "IoT", "Industry 4.0 , "big data", and "blockchain" are therefore included in this cluster. The implementation of IoT has generated big data streams that firms can use for analytical purposes, thereby ensuring high data accuracy and clarity, actionable insights, and evidence-based decisions across the supply chain. The literature also reinforces the argument that the combination of IoT and blockchain is highly promising for SCM and logistics. The use of these technologies enables supply chain partners to exchange information more reliably and to improve the traceability of their shipments. In this regard, blockchain has great potential to increase supply chain visibility, trust and collaboration, operational efficiencies, and sustainability. The integration of blockchain and IoT can consolidate SCM and logistics activities, enabling organizations to achieve competitive advantages. Furthermore, block chain is a key enabling technology in several sectors such as the food and healthcare industries. The technology can overcome the inability of organizations to make effective use of data captured by IoT systems. It is surprising to notice that, in this cluster, the term “cloud computing” is only ranked in the tenth position. This can potentially be explained by the fact that IoT research is more inclined toward blockchain for the storage of IoT data, rather than cloud servers. From the discussions of this cluster, it emerged that there is still ample room for examining the value of IoT when merged with Abishek Vinodh S | INTERNSHIP REPORT 16 Industry 4.0 technologies. To date, for example, few business cases exist to showcase the application of IoT for big data analytics initiatives in the logistics industry. The lack of practical cases blurs the vision of organizations and makes them unable to make well-informed decisions regarding IoT adoption in SCM and logistics. A contribution opportunity from future studies would be to explain how IoT and big data converge, improve the integration of supply chain processes, and drive logistics innovations and new business opportunities. In spite of the growing importance of blockchain technology, there is a paucity of studies that identify and characterize the contextual settings that are relevant for tailoring the right blockchain configuration. Therefore, the investigation of the business context and situational factors that influence the combined usage of blockchain and IoT is another promising research direction. As such, the understanding of the organizational goals, processes, and environment can aid practitioners in determining the appropriate business context in which IoT and other Industry 4.0 technologies can be applied together. Further discussion is also needed on whether blockchain will replace cloud-based data storage and outperform cloud computing technology in terms of security, compatibility with current organizational practices, and compliance with core business values, goals, and needs. 3. IoT support for innovation and collaboration in SCM and logistics Another research topic is related to the technology’s potential for innovation and collaboration, which constitutes cluster 3, labeled as IoT support for innovation and collaboration in SCM and logistics. Big data generated and recorded through IoT networks can encourage organizations to explore innovation opportunities and devise data-driven solutions and strategies to enhance their competitiveness. In order to sustain their market position, logistics companies can use the knowledge obtained from IoT to become advanced innovationbased logistics service providers . For example, Öztays¸ argue that customer data collected through RFID systems can be used for service innovation, supporting brand differentiation, competitiveness, and loyalty. IoT technologies enable higher levels of real-time visibility and coordination between marketing and manufacturing activities and thus contribute to the growth of innovation Abishek Vinodh S | INTERNSHIP REPORT 17 capabilities of the organization. Moreover, organizations can use IoT to improve their supply chain processes, satisfy customer demands, and pursue innovation. With more stakeholders involved in increasingly complex value networks, IoT facilitates the development of more intelligent supply chains and stronger collaborations among exchange partners. The complexity of the business environment often causes operational waste throughout the supply chain. Moreover, IoT can also be used as a means of operational excellence to improve collaboration and collaborative processes. In their recent study, Cui et al. find that IoT can enhance information transparency, strengthen the integration of management information systems, and increase the data processing capabilities of an organization, all of which are all necessary to improve supply chain collaboration. The importance of an empirical approach is evident in this cluster, as researchers have favored the use of case studies to gain real practical insights into the effectiveness of IoT in SCM and logistics . As recommended by Yin , case studies are valuable in the first stages of theory development, especially when they are aimed at examining phenomena with little or theoretical background. However, the rapid growth in IoT also implies that scholars apply more empirical methods such as surveys, interviews, and experiments to investigate how IoT is perceived and can help organizations to establish successful collaborative relationships in the supply chain. More studies on the role of IoT to drive business model innovation, promote change, and accelerate product development are therefore needed. This is crucial as managers may apply the technology to develop dynamic capabilities, inculcate creativity within their organizations, and foster innovation in SCM and logistics. 4. IoT for the food supply chain Cluster 4 revolves around the applications of IoT in the food industry. Several complexities and intricacies characterize food supply chains, such as fragmentation, perishability, as well as quality and safety issues. Food organizations also encounter other challenges, including supply interruptions, food waste, and non-sustainable practice. As a result, food supply chains constitute an integral component of every economy, and there is a compelling need for organizations to con- sider the adoption of IoT to reduce food waste, Abishek Vinodh S | INTERNSHIP REPORT 18 increase food safety, and optimize operational efficiencies throughout the entire food chain. The digitalization process by means of IoT solutions can assist in the management of food supply chains, embed more efficient practices, and help to monitor product history and origin tracking. Similarly, the use of IoT sensors facilitates the implementation of policies for the management of fresh products (e.g., FirstIn First-Out (FIFO)), thus helping organizations to generate substantial cost savings. For example, posit that the integration of RFID in the food organization can provide a quantitative assessment of critical issues of perishable food management, including on-shelf availability, stock outs, shelf management, and product freshness. Feng suggest that the capabilities of IoT-based food traceability systems can be empowered by the use of blockchain because the technology can secure ambient data (e.g., temperature, humidity, O2, CO2), which is collected and automatically transmitted by IoT sensors. Through the use of IoT, food suppliers can rely on the sensing capacities of the technology to effectively and efficiently manage their procedures pertaining to food safety thereby increasing consumer trust in food products. In this cluster, studies have also advocated the use of decision support systems (DSS) to develop smart logistics systems for controlling industrial food processes, ensuring realtime product traceability, and maintaining accurate prediction of shelf life. Additionally, case-based reasoning (CBR) has been applied along with IoT tools to handle the global concerns facing the management of food supply chains. Using CBR. Contend that effective storage of environmentally sensitive products, such as food, can be established, thereby supporting third-party (3P) logistics Abishek Vinodh S | INTERNSHIP REPORT 19 entities to maintain good cargo monitoring in the cold chain context. Besides CBR, the analytical hierarchy process (AHP) is another artificial intelligence technique that has been leveraged as a decision-making tool to support the selection of the best 3P logistics service providers in IoT-based agriculture supply chains. The findings of this cluster suggest that researchers should explore how IoT can be used to synchronize information sharing among organizations and to develop a systematic and holistic approach to tackle food quality and safety issues in the food industry. Empirical studies on the selection of capable IoT sensors in the food supply chain are required to provide practitioners with insights into the specific technical features of IoT devices necessary for the improvement of the overall performance of the food chain. 5. IoT for reverse logistics Cluster 5 focuses on IoT and its relationship with reverse logistics (RL). Broadly, reverse logistics denotes the collection of returned products in collecting points and their flow from downstream to upstream within the supply chain. The main goal of reverse logistics is to foster sustainability in the supply chain by reducing negative environmental impacts. To effectively handle returned or damaged products in the supply chain, the use of RFID and IoT sensors have the potential to improve reverse logistics processes and the total recovered value of used products for manufacturing companies. Likewise, IoT can streamline reverse logistics, optimize efficiency, and improve the management of reusable assets for the recycling of products. IoT can also provide accurate and timely information regarding returned products, thus laying the foundation for the successful management of reverse logistics. Access to real-time information enables organizations to have more control over the distribution channels of their returned products. In this sense, GU and Liu a r g u e that the integration of IoT in the reverse logistics system is conducive to a complete closed-loop logistics system (CLSC) that ensures the effective operation of the whole system. Kongar. Note that the use of RFID, as a prominent IoT component, represents an effective solution to some longstanding problems that hamper the development of reverse logistics, including the tracking of returned products as well as the assessment of the value of the remaining usable content and the overall cost. Another finding Abishek Vinodh S | INTERNSHIP REPORT 20 from this cluster is that numerous studies use logistics regression and neural networks to develop predictive models for equipment failure risks, RFID adoption decisions, and for creating flexible and intelligent transportation systems. Artificial intelligence techniques such as machine learning (ML) have been used with IoT, specifically RFID, to assist organizations in optimizing their remanufacturing processes, gain insightful knowledge relating to the market, and to establish adequate manufacturing strategies. Data mining can also be used in IoT-based reverse logistics systems to uncover hidden patterns in IoT data and generate more accurate predictions about backflow data, thereby boosting reverse logistics initiatives. The inclusion of "food safety" in this cluster indicates that reverse logistics can benefit from IoT to enhance the forecasting precision and inventory management of food products due to transparency and reduced uncertainties related to customer returns and recalls . However, the literature discussing this topic is relatively scant, which illustrates the need to elucidate the potentials of IoT for food reverse logistics in more detail. In general, scholars should scrutinize the possibilities of IoT in various reverse logistics activities like recycling, waste disposal, and redistribution of products. The drivers and barriers of IoT adoption in the context of reverse logistics need to be examined so that managers can formulate effective policies and strategies for the smooth implementation of IoT in their reverse logistics designs and operations. 6. IoT for retail and other industrial sectors The last cluster is labeled as IoT for the retail supply chain and other industrial sectors. It details how IoT functions as a catalyst involving different technologies for empowering the retail industry, as well as other industrial sectors such as construction and the pharmaceutical industry. The retail sector is at the forefront of picking up IoT to mitigate the issues posed by its current business practices. The literature highlighting the enablers of IoT in this industry is well-established. For example, Shin and Eksioglu and Shin and Eksioglu claim that two main implications of RFID technology in the retail industry are operational efficiency and cost savings. Assert that IoT is one of the major drivers of developing retail 4.0 supply chains, which are data-driven and have the ability to provide superior products and enhance the consumer shopping experience. For instance, Abishek Vinodh S | INTERNSHIP REPORT 21 the incorporation of RFID technology increases operational performance and flexibility in retailing activities because RFID tags offer higher data storage capacity, resiliency, and durability than bar- codes in a harsh retail environment. Moreover, the additional benefits of IoT adoption in retail supply chains include visibility, adaption, and reduced operational risks and costs. Retail businesses can further be enriched with GPS devices to support the modern concept of IoT and optimize intra- and inter-organizational processes. Apart from retailing, IoT benefits the construction industry in that it enables the tracking of materials and equipment and reduce construction waste. In this context, suggest IoT-enabled multidimensional building information modeling (BIM) using RFID to leverage timely captured data from smart construction objects to make well-informed decisions. Wang et al. Argue that IoT-based real-time shop floor material management can be useful for solving is- sues encountered during the development of panelized construction such as data inconsistency, information delays, and lack of accurate process waste measurements, thus helping to advance the smart construction management approach. For the pharmaceutical industry, IoT can be used to avoid loss of highvalue shipments, spot counterfeit items, increase the visibility of drug flows, and ensure the proper handling of drugs. Although several studies have already been devoted to investigating the role of IoT in these industries, there is still a lack of research on the specific opportunities in the service industry. Empirical evidence of the impact of IoT on customer satisfaction in the service industry is urgently required in light of the increasing servitization of world economies. Turning attention back to the retail industry, researchers should demonstrate how advances in IoT can influence the familiarity and expertise of retailers and consumers during the technology adoption process. In the context of inter- and intra-organizational adoption of IoT, clarifying this impact is crucial in order for organizations to reap operational gains and increase customer satisfaction. The structural changes induced by IoT implementations in firm-supplier relationships should therefore be examined as IoT helps firms to create in-house capabilities, thus reducing their dependence on suppliers. By analogy, some of these research directions apply equally well to the other industries, notably, pharmaceuticals and construction. Abishek Vinodh S | INTERNSHIP REPORT 22 CONCLUSION: The internship at inspire techno park has given us an in site on how the industry work at the basic and core level, the opportunity of being in the core level of the organization has given us the experience and made us understand the application of key industrial aspect in term of management techniques, some of the concept that were learned in the course of internship were: 1. A holistic view and structured review of IoT in the field of SCM and logistics 2. A bibliometric analysis of IoT-related case retrieved from the company’s database. 3. seeking to gain a better understanding of IoT within SCM and logistics using the approach of keyword frequency 4. in-depth analysis of RFID technology, its potentials, and challenges in SCM and logistics 5. The merge of these technologies with IoT is expected to create more value for organizations and improve their operational processes, such as tracking, product identification, and traceability. 6. The case study during internship mainly focuses are primarily centered on three main themes: a. The application of RFID in SCM and logistics, b. The convergence of IoT with Industry 4.0 technologies c. IoT support for logistics collaboration and innovation. 7. Closely work together to improve the technical aspects of IoT devices, devise policies and strategies for implementing IoT, and carefully plan their investments in IoT technologies to develop more robust data-driven supply chains and smart logistics. Abishek Vinodh S | INTERNSHIP REPORT 23