Zurich
1. Quality can be described as “fit for purpose”. Quality is subjective and it is
different from customer to customer. If a product or service fits the customer’s
purpose, then it can be considered a high-quality product for that customer
2. Quality must be measured to avoid any sub-standard products, errors or
inconsistencies reaching the customers. By measuring quality, a business can
investigate why has something gone wrong with the quality and prevent that
from occurring again. Measure quality to aim for the best possible product to
thrive for growth.
3. iQuality helps employees to remember the key aspects to achieving high quality.
Often when one wants to create a high-quality product, they get confused about
all the things that can be improved and focused on. iQuality helps remember
these aspects.
“Five whys” helps the employees to find a detailed cause of a problem. When a
problem has come across, employees must ask the “five whys” finding out a
detailed trigger to the problem, what has caused it and as many details about
the problem. Once a detailed cause has been found the problem can be solved
without leaving out any small details, decreasing the rate of errors, and
increasing quality.