The role I recently moved into, Operations Performance Consultant, is a new position
established within the Information Technology & Digital Systems (ITDS) department. My new
job description declares: “The consultant develops, recommends, and implements strategic and
operational action plans, drives accountability across internal teams, and/or performs other
management duties as necessary to ensure successful completion of assigned initiatives within
specified timeframes” with the scope being all teams in ITDS (about 350 staff/leadership). With
these responsibilities on my shoulders in this new role, I am starting this course ready to absorb
knowledge and learn new skills.
This sentence in the course description is key to what I need in my new role and moving
forward as a consultant: “The focus of the course is based on developing competencies related
to skills required to practice consulting.” The objectives I want to focus on are as follows:
 Analyze the major elements of organization and management consulting: I think skills in
both organization and management consulting will benefit me in my new role and as I
progress in my career. Having a deep knowledge of these major elements will be critical.
 Execute the elements of a consulting engagement: Specifically, I hope to gain skills
needed to execute consulting on large projects that involve multiple teams within an
organization.
 Prepare, execute, and manage the feedback process: This will be specifically important
as my role is new with a scope that I anticipate will expand as our healthcare system is
set to merge with another in the coming months.