JSC «Kazakh-British Technical University»
Business School
INTERNSHIP REPORT
Prepared by: Mykbay Aiganym, 4th year student of KBTU Business School
majoring in «6B04101-Management»
Internship Place: AO ”KBTU”
Internal supervisor: Amirbekova Diana, Ph.D., Assistant professor at
KBTU Business School
Almaty, 2021
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AcknowLedgement
I would begin by thanking the Phd assistant professor of KBTU- Amirbekova Diana who
gives me necessary guidelines, answers all my questions, and provides information to
complete an effective and interesting internship report.
Also, I would like to thank Ibraev Arman and Sayakhova Damira (Head of departments) for
all help, support and motivation to finish my internship successfully and the entire team who
gave me the opportunity to show myself in best performance.
I would like to thank my manager Shimyrbaeva Kamila for consulting and teaching me all
work, tasks and for showing me every detail of work and helps me during the internship.
I am really thankful to KBTU and departments, its employees who always supports to
express myself and my ideas
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Table of Contents
Executive summary………………………………………………………………1
Introduction………………………………………………………………………2
Problem statement………………………………………………………………..2
Problem background ……………………………………………………………. 2
Purpose of the internship…………………………………………………………3
Purpose of the project ……………………………………………………………3
Objectives of my project ………………………………………………………...3
SECTION 1- Analysis of the department………………………………………. .6
SWOT ANALYSIS………………………………………………………………6
SWOT analysis of STEP………………………………………………………….7
Marketing analysis …………………………………………………………… ....8
SECTION 2 An idea Project undertaken……………………………………… 10
Implementation Scrum ………………………………………………………… 10
Agile in Software development………………………………………………… 17
Agile Project Management in Product Development Projects……………….... .23
Comparison between Scrum and Kanban ……………………………………....25
Do scaling agile frameworks address global software development risks.............28
Recommendation ………………………………………………………………..31
Conclusion……………………………………………………………………….32
References………………………………………………………………………..33
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Executive summary
This report is about my internship program from June 2021 to August 2021 on going
internship. I did an internship at Kazakh British Technical University in the department of the
development of additional education. KBTU is one of the best technical universities in our
country which has 6 faculties. Our department in the university provides additional courses to
the new students or magistrates such as STEP or CT. STEP is an online English course,
which is completed 3 weeks without weekends and contains 4 levels such as elementary, PreIntermediate, Intermediate and Upper- Intermediate. Each group uses 4 skills: speaking,
writing, listening and reading. After completing the course, enrollee has an opportunity of
liberation from KILET( English test to pass KBTU university). In order to get a certificate of
liberation, students should be active in the class and do all their homework. Also, our
department provides courses to prepare for CT( complex testing). I worked as a manager,
who is responsible for the activity of these 2 courses. Also, I had a great opportunity to help
and work with experienced managers in organising the 7th conference of the KBTU. It
comforts me to improve my organisational abilities such as teamwork, communication,
commitment and talents. The main aim of my project was to find the right methodology for
the projects in the university such as Step, KT. In this report, I will compare two
methodologies of Agile such as Scrum and Kanban and choose one of them, which will best
suit our department courses .
Within my study Management I was interested in university projects and responsibilities of
my sphere. It was a great chance for me to do a 2 month internship and see how managers
refer to their job in real life. At the beginning of my internship, I had many aims to develop
knowledge and skills as a manager and plan my work correctly. I wanted to learn discipline,
manage time and complete tasks perfectly.
Several activities in the university have contributed to accomplish some goals. I had made a
consultation in the inspection board to the students about courses in the university, which
obviously helps to enrich my communication skills.
Next, I entirely participated in the 7th conference of the university, which really helps me
meet, listen to the advice of successful people in my future sphere. It motivates me to
organise this whole project. And I have noticed how a manager's job is important, hard,
responsible and interesting.
In my last activity, I helped the managers organise course STEP and observe some problems
in the system of this course.
Actually, the internship was a beneficial experience. I have found my weakness and strength
as a manager, gained new skills and knowledge and met with successful people. I got insight
into the job as manager. It helps me work with different people, and share my knowledge and
ideas. Internship gives me inspiration to pursue a career in management. For my future
career, I should express myself clearly and present my ideas confidently.
In the introduction, I will discuss the problem statement and its background, purpose of my
internship and project, the outline and objective of my project. In the main body, I will write
an analysis of the university and the solution of the problem. In the end, I will write a
recommendation to the university.
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Introduction
Nowadays, it is clear that at university a new generation studies with their particular skills
and abilities.
It is obvious that there should be some requirements changed from the past generation in not
only university, but also in the school program. Activities and methodologies of
planning, teaching in university must be adapted with current trends.
Traditionally, universities and schools prefer to use Waterfall or Vee models in the
organizing project. However, it is not clear how the planning your project. Later, it was
proved that Agile methodology is more effective and it can be used in challenging, complex
and hard projects. Furthermore, it can affect the success of teamwork.
According to the Wrike article, Waterfall project management is the easiest and
straightforward way of managing your project. It maps out phases, in order to forward new
phases, you should complete the previous phase. Each member will have their own role and
their goals set linearly.(Wrike,2019)
However, Jana Poscova made an experiment about which of them was more effective and
made some questionnaires for the students. The result was indicated that agile methodology
has more efficient value in the education process. It offers the impact of teaching and
studying by agile methodology gives more improvements in student’s concentration.(Jana
Pocsova, 2020)
Problem statement
As briefly described, there are many methodologies to complete project in the university such
as STEP, CT or
conferences. But to find the right methodologies such as Waterfall, Agile, Scrum and Kanban
for the students nowadays is a huge problem at every university right now. It is still a
question which methodology is more effective and attractive to the education process.
Each methodology has its own role in managing projects. However, it is hard to identify
which of them to use. Identifying right methodologies in the organisation may help to save
time, money and quality of the educational process planning. Which methodology is more
flexible to fast work and improve teamwork skills. Every organisation and university should
take account of every aspect of the situation and choose the right methodology to increase
effectiveness.
Problem background
In recent years, the university has started to study students of the new generation( it is called
Generation Z - person, who were born from 1995 to 2012). Generation Z students have a
large amount level of skills, abilities and knowledge, also completing the work in the
computer for them is faster and easier. According to Marcie Merriman, Generation Z has
more ability to learn ICT, on the other hand, they have a problem to organise, systematise,
evaluate this information critically and utilise it. (Jana Poscova, 2020) She also confirms that
Generation Z is better at creating contacts with other people, communicating skills,
exchanging their opinions, ideas, and completing the task by teamwork and they have
improved their soft skills. Moreover, these prosperities are crucial and useful in the current
industrial activities. In order to enrich the quality of skills and knowledge taken in the
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educational process, all the assumptions of this generation of students should be considered in
the planning process.
Purpose of the internship
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Actually the purpose of university's internship gain experience from specific fields.
My purpose in summer internship is to receive real experience and improve my
management skills
Second purpose of my internship is develop professionalism as a manager at
workplace, improve leadership and soft skills. According to a Linkedin Skills report,
nowadays 57% of companies need soft skills workers rather than technical
ones.(Linkedin Skills, 2018) In the internship, soft skills like problem-solving,
decision making, teamwork, and communication can be implemented in the practice.
Internship in the summer can help to build my resume. It will be effortless to find a
job after graduation, this is because a lot of companies or organizations want to hire
employees with some work experience.
Another purpose of my internship is to analyze my strong side and weak side as a
worker. It helps to work with your weakness in the future and not make this mistake
in future work.
In my internship, I have the opportunity to meet with experienced people and learn,
and ask them a lot of information about jobs. Also, the purpose is to observe their role
and learn positive and negative sides of them.
Purpose of the project
In completing the project, I have 5 main purposes.
● To change the traditional method of planning into Agile methodology.
● To provide effective teamwork program in the department
● Comparison between two methods of Agile such as SCRUM or Kanban. And find,
which is useful for the course STEP
● Manage the risk which may occur, when implementing the Agile methodology into
the department
● Simplify the work processes of the course STEP
According to the Zenkit Blog, 95% of successful companies use Agile methodology of
planning. This is because it differentiates pd from other methods with flexibility of the work.
(Zenkit, 2018) Moreover, it is better for the teams, this is because this method is effective for
the self organising teams with cross- functional. My purpose is to fully implement this
method, this is because in Agile customer satisfaction is in number one place.
Objectives of my project
According to Jim Woodruff, setting objectives in any project has a main role. He also
confirms that a project without an objective is like a car without a destination and a map.(Jim
Woodruff, 2019) Objectives are crucial because they convert all visions into measurable
aims. He wrote that there are 5 main importance of objectives:it creates direction, motivates
workers, standards can be established, it helps to set your budget and it improves project
structure plan. There are my project’s objectives:
● Improve the attractiveness and efficiency of the educational process
● Increase student's soft skills
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Reduce the number of unmotivated students
Development their activity
Increase the level of teamwork in my department
Decrease and manage the level of risks, which may occur in the department
Project charter
Project name
SCRUM methodology
find the right methodology to the projects in the
university such as STEP, CT. In this report, I
will compare two methodologies of Agile such
as Scrum and Kanban and choose one of them,
which will best suit in our department courses
.Increase the effectiveness of teamwork and
decrease risks, which may happen
Project description
project manager
Aiganym Mykbay
Date
approved
Project sponsor
NCOC
signature
Business case
06.02.2021
Expected goals and deliverables
Main idea :
Deliverables:
1. Make an effective plan of education by SCRUM.
1. Choose IT partner, which may help to
implement SCRUM
2. Develop teamwork activities
2. Ask quote from developers
3. Help students to improve their soft skills
4. Decrease risks
3. Increase the effectiveness of teamwork in the
department
Main problem of this project:
4. Experiment it with one group of students
1. How many people trust the method?
5. Help to students
2. Data security and protection against some cyber attacks
Expected goals:
1. Budget filling
2. Data will be check before published
3. Helpful for our students
Risk
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Wrong selection of methodology
Unreliable plan
Not evidence based
Security risks
Time
4 month
budget
5 billion
scope
TBD
Team members
Ensure security concerns
Financial risks
milestone
Aiganym
CEO
10.01.2021
Aizhan
IT
20.01.2021
Nurlan
Designer
25.02.2021
John
Consultant
13.03.2021
Tim
Professor
02.04.2021
Observe all
methodologies
Analyze which is more
effective
Take one group of
students to experiment
Make questionnaire
Result of the
questionnaire
Scope Statement
1. The quality of education is increased
2. Relevant information
Success criteria
3. The activity by teamwork is developed
4. Plan the university lessons by SCRUM
5. Design of the SCRUM comfortable to the students
1. Making questionnaire to the students and do feedback
In scope
2.Implement SCRUM methodology to the all university of Kazakhstan
1. Be partner with big universities over the world
Out of scope
Project boundaries
2. Customer satisfaction(Customer is student who buy course)
1. Do not discussing and wrong understanding of methodology for the students
2. Sensitive personal information
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3. Regularly review of the privacy settings
4. Data analysis
5. Student don't understand the system
SECTION 1- Analysis of the department
Department description
I worked in 2 departments of KBTU, The Department of Additional Education and The
Business Development Service.
The Department of Additional Education contains all activities, which helps to develop
professional improvement. There are opportunities to grow in career and competence. Also,
they organise seminars with a list of topics and training, modular programs. They conduct
courses, in which people can get IWCF certificates. In the educational market, they have 15
years experience. All professors are highly qualified and experienced and have a modern
method of teaching.
Mission
To increase the professional development of people by growing their career.
Activities:
● Course STEP
● Russian course
● Corporate training
● Mandatory courses
● Modular programs
● Executive MBA
● Language courses
● Technical training
● Business seminars
The Business Development Service is a subdivision of the KBTU. It is the Charter of KBTU,
legislation of Kazakhstan, KBTU Board decisions, internal documentation of KBTU. It also
specializes in raising funds to the Fund” KBTU Endowment”, increase the reputation of
KBTU to the businesses, creation of commercial projects with companies of educational,
experimental, scientific laboratories, landfills and workshop in the KBTU, taking account of
appropriate and effective utilising the resources of KBTU.
Activities and Missions:
● launch the projects to attract not only Kazakhstani, but also international companies to
make activities to improve KBTU’s scientific, technical and academic training
● Attracts and improves the projects( commercial, sociolo_ educational, educational)
with new form of corporations
● External improvement of KBTU
1. Expansions
2. Create partnership
3. new market access
4. Expanding the geography of the KBTU presence
SRB currently worked with a lot of commercial business sectors: JSC NC "KazMunayGas",
JSC "KazPetroDrilling", JSC "HalykBank",JSC "Fortebank", DB JSC "Sberbank", Deloitte
LLP, JSC "Bank CenterCredit", KPMG, etc.
I was glad to work with these two departments.
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SWOT ANALYSIS
SWOT analysis is crucial for every organization. Actually, it divides into two factors such as
internal and external. Internal factors are strength and weakness, which contains Human
Resources, current processes, financial resources and physical resources. However, external
factors are threats and opportunities, which contain economic trends, regulation of economy,
market trends and regulation of politics.
Strength is a factor, which diversifies the organisation from their competitors. It means that it
contains only positive traits: for instance, customer base will be loyal, brand image is strong
enough, technology is modern and unique. By this way you can identify USP(Unique Selling
Proposition), which absolutely form the strong side of the company, and it helps to be
number one through your competitors. For example, the USP of the department is of course
STEP. This is because students will buy it, sometimes not to learn English, but to not pass the
KBTU exam of KBTU.
Weakness is a factor, which makes you feeble and decreases the development of your
organisation. By identifying the weak side, pressure on the organisation grows and controls
all weak points of it. It helps to improve some areas of the company to be better and gain
more customer satisfaction. It is back to front of strength such as the capital of organisation
unstable, it decreases the brand value of organisation.
Opportunities are factors, which contain the benefit of the organisation. To actively exploit a
company’s opportunities, organisations must analyze and identify them. It provides tactics,
which may help organisations in the future become powerful and edge.
Threats are factors, which negatively impact the organisation from outside. Actually, it is a
problem with supply chain, shifting requirements of the market, and government laws.
Moreover, the organisation cannot control it, because it happens outside of the organisation.
According to the DLT Labs, there are many advantages of SWOT analysis. It confirms that
SWOT Analysis helps organisations see current status in the business and measure their
performance on it. Secondly, it helps organisations analyze their strong side and reach their
target in the future. Thirdly, it helps to identify the weak side of the organisation and improve
on it. DLT labs ratify that if company understand their negative and positive effect to
the organisation, this information assist to the business be active by appropriate actions.
SWOT analysis helps to identify where your business stands and where you should improve
it. In other words, it helps to make your weaknesses into strengths of the organisation. (DLT
labs, 2020)
Strengths and weaknesses of internal factor
Strengths :
❖ Positive reputation
❖ Positive experience for department interactions
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❖ Good partnerships with other institutions, companies and agencies
❖ Past performance
♦ Several programs of accreditation
♦ Successful graduation rate for 20 years
❖ Faculty and staff support the department
❖ Access to the resources
❖ Department interaction with students
❖ Successful 20 year graduation rate
❖ There are many communities which helps to student organise and learn in leadership
or time management
❖ Characteristics of the Department
❖ Small class sizes on a large-sized department
❖ Department include modern and well-maintained rooms, as well as the university is
very old building
❖ Pleasant and secure
❖ Students are diverse
❖ Dedicated and knowledgeable managers
❖ Development of planning activities in the department
❖ A good example of shared governance External boards that are active and strong
❖ Construction of department are developing
❖ Performing Arts and Culture (concerts/seminars/exhibits)
❖ Leadership programs
Weaknesses :
❖ Distinguishing characteristics and identity are not clearly defined.
❖ Sluggish response to student and community demands due to operational structure
❖ Uncertainty about the economy Lack of internal community pride (Student life ...
commuter school)
❖ Matching research expectations and support
❖ Workloads that are both excessive and uneven staff and faculty
❖ Capacity to hire and retain faculty
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Entry-level student readiness
Adapting to growing pressures
Different perspectives on the proper proportions of key employment types
A lack of a strong and widespread presence in the outside community
There are few resources available for teacher and staff development.
A very competitive market for diverse professors and staff is available.
Reporting is viewed as a pointless routine.
Reporting needs use a significant portion of resources.
External effect of Opportunities and Threat
Opportunities :
❖ Collaborations with other universities
❖ Increased opportunities for the workers
❖ Relationships with student and admins
● Interest in expanding academic programs
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● A desire to expand learning acti
● Interest in University services
● The high amount of education
Graduates are in high demand.
● Alignment of curricular and social interests
a rise in the need for mid-career reorientation and lifelong learning
Diversity o regions
KBTU has seen an increase in interest in worldwide projects, as well as technological
advancements.
● Opportunities for collaboration
● Greater emphasis on higher education in Kazakhstan
· creation of a university park
● a big student body of heightened interest in university affiliations
Threats:
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Increased reporting is anticipated by the government and society.
Increased reporting is anticipated by the government and society.
Negative public opinion
The establishment of a second university in the region
Society's and students' perceptions of education as only a means to an end.
Reporting is viewed as a pointless routine.
Reporting needs use a significant portion of resources.
Historical popular views of higher education/lack of information.
SWOT analysis of STEP
Strength
● online courses, everyone can join
● Comfortable price
● Free from the KELET(English exam in the KBTU)
● Objectives are clear
● Course books are in high quality
● Focus on education
● Tests are strandized
● Training programs are appropriate
● Lesson in everyday
● Qualified professors
● Department are structured to implement online hours
● Increased revenue of the university
Weakness
● all students cannot complete the course
● It is hard to register to the course
● Student will wait until the manager will call her/his
● A lot of preparations such as Qm is needed
● Cost of resources such as computer
● Lack of discipline
● Lack of creativity in learning
● Professor cannot sense students, because it is online
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Hard to understand the system of education
Absence of tutors
Lack of feedback
Difficult in assessment
Opportunities
● value of time
● No cost for transportation
● Competitive advantage by USP( free from exam)
● Market needs online course in English
● Expense is law
● Enrolment of students
● Time saving
● A lot of practical sessions
Threats
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parents may unwilling to pay the course
Online testing is very hard, because professor cannot control all of student
Threat of consistency
Security issues
Students engagement is very law and decreased in the class
Student relationship with professor
Marketing analysis
A marketing analysis is the dynamism of every market. It shows the attractiveness and
uniqueness of a special product or market in the industry. Actually, it is the business plan of
the market in which business absolutely operates it. It helps businesses run and formulate it
with several strategies. Moreover, with several factors, it is effortless to begin your business.
According to the Pestel Analysis contributor, there are 7 main dimensions of the market and
those dimensions perform analysis. These things really help to the organisation understand
where to operate your business in better way.(Pestel Analysis Contributor,2015)
1. Market size
In marketing analysis market size is one of the key factors. This is because, if a business has a
larger market, it means that it has larger competitors. In a larger market, organisations should
be sure about the quality of the product. Otherwise, clients can switch to the other product
easily. If your organisation sets the price too high, it means that you lose your clients base. If
the organisation will set the cost too law, customers may think that it is a law quality product.
● Market size of STEP Is very low. This is because it will be in one month only two
times. However, our department can develop it. The price for course is ideal, because
student will feel the university system.
1. Grow rate of the market
Grow rate is an important factor in every market. This is because it shows how long your
market will be in trend.
● The Growth rate of STEP is very high. Because, it will increase the size of the course
and it is an additional course of the university. The Growth rate of the STEP depends
on the popularity of KBTU and students who don’t know the language. According to
the WENR, kids and school students who learn English increased 10.8 percent
annually, which may be one of the problem of course STEP
1. Market trends
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Market trends help the organisation identify what kind of product is actually to sell by the
world trends. It is crucial to follow all trends.
● Market trend of STEP is online. During the COVID-19 it helps to take a lot of
students.
1. Market Profitability
Every business goal is to make profit. Profit motivates all employees to organise in high
quality.
● STEP is a profitable course. As I wrote before in SWOT analysis, the strength of the
STEP is law expense and a stable amount of clients.
1. Key Success Factors
It helps the organisation reach for great success. Such elements are required to overcome the
competition
● Technology of the KBTU is very improved and only highly qualified professors are
key success factors of STEP.
1. Distribution Channel
Distribution channel is the connection between customer and organisation. It is a way how
your customer will know about you.
● Distribution channel of the STEP is KBTU cite and MS teams.
1. Industry Cost Structure
It means how much money your business needs to sell the product.
● The cost structure is very law, this is because it will be online and it needs few
resources to start.
Strategic analysis of departments
Strategic analysis is about how process of operating environment activities. According to the
CFI(Corporate Finance Institution), There are 3 factors of strategic analysis(CFI education,
2015)
 Defining mission, vision, external environments
 Porter’s five analysis, Swot analysis
 Evaluate company strategy
VISION OF DEPARTMENTS- To increase the level of education by seminars, courses,
trainings
Mission of Departments- To enhance the professional improvement of employee by
growing their career.
Departments Structure:
Head of Additional
Education
Manager who is
responsible for
MBA
Manager who is
responsible for
seminars
Manager who is
responsible for
STEP
Director of both
Departments
Head of Business
Development service
Manager
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PORTER’s Five Forces
It is one of the most used strategy today, it is way for organization focus on difficulties and
create from them opportunity. Therefore, every business should make some innovation to
gain higher profit. It provides opportunity to be more competitive than others.
Porter’s 5 forces of STEP:
Bargaining power of entrance is relatively high. This is because:
 Brand identity
 High competition. Nowadays, there are a lot of online English cources
 Switching prices
 Economy of scale
Bargaining power of suppliers:
 Differentition of inputs
 Concentration
 Importance the amount of suppliers
Bargaining power of customers:
 Expensive
 The system of ordering
 Customer profit
Substitutes
 Switching prices
 Propensity of customers
Competitors
 Difference of the course
 Corporate stakes
 Identity of the brand
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SECTION 2 An idea Project undertaken
Nature of my job:
In my internship, I worked in the KBTU, there are several departments and it was a great
experience for me to gain practical knowledge. I have worked in the 2 departments as a
manager assistant of course STEP.
My responsibilities:
 Call and collect students for STEP
 Make consultation
 Collect their documents and payment of student in the one file
 Open WhatsApp (social media) group
 Organize platform Teams
 Manage their lessons
 Help to the workers with conference or meetings
 Write protocols about meetings
 Organize meetings and conference
My key responsibility was to organize and help to the course STEP. And during my
internship I have noticed several difficulties of this course. For example:
 it was hard for student order the course
 it was hard to understand the course material
 it was time consuming to call every student and discuss with them
 the system of education wasn’t effective
 professor tought students with traditional methods
 the system of planning of conference was incomprehensible
 there was difficulties with teamwork
And in whole internship, I was looking for solution of these problems. I found a lot of
materials and collect best suited one for my organization. For example, in the project
management, we studied about effective way of planning methods such as Agile, Scrum or
Kanban. I observed is this kind of planning is effective way of course teaching.
And my objective was not only use it in the course STEP, but also in the all universities
and schools in the Kazakhstan.
I found Jana Poscova research, who was implemented SCRUM teaching in the engineering
course and I was surprised with the result of her research (Jana Poscova, 2020) I found a lot
of research about Pakistan schools which implement Agile methodology and thought that it
will be effective way of solving problems
In Jana Poscova research, she found that nowadays every organization need soft skills, rather
than hard skills. She confirms that every universities and schools in modern 21st centuary,
should focus on abilities such as use computer, communication skills, create good atmosphere
at work , activities of planning, analytically thinking, creativity, skills such as personel, and
solve some little problems.
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Therefore, every university should focus on activities, which is not traditional. In result,
graduates of the university, after graduation will find job effortlessly, and grow professionally
faster.
And she observed Development of employees and found that soft skills are more important.
For this reason, professors should change methods of teaching. The result is:
And she made some questionnaire from 143 students and compare results of both methods of
teaching
As a result we can see that, the percentage of active students is increased approximately
42,7% and in my opinion huge impact.
By Scrum method students begin to actively participate, do homework in time and start
to better learn new topics.
And it is clear shown that passive students in the class decreased nearly 18,2% in the
class. It is a fact that in the class may has got only one student who participate actively
and by using Scrum methodology the only one student activity reduced for 24,6%
By this research, I can totally say that Scrum methodology is more effective way of
teaching and planning lesson.
SCRUM methodoly in STEP. How it will work?
In recent years, students begin to study just theoretical, but not practical. The World
Economic Forum confirms that nowadays universities don't improve needed skills for
practise. Scrum methodology helps to improve necessary skills. It was created by Jeff
Sutherland and Ken Schwaber, the name comes from a sport called rugby, which means
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teamwork and team with clear aim. The SCRUM is divided into 3 groups: Roles, Artifacts,
Ceremonies. (World Economic Forum, 2016)
SCRUM has 3 Roles:
● Product owner- is the vision of the product and its success. Product owner is
responsible for communication with the customer and team.
● SCRUM master- is responsible for an effective team and helps to reach their goal.
● Development team- each member of team will participate in final product, and they
will share with each other ideas, skills and knowledges
In SCRUM has threes artefacts:
● Product backlog- items which helps to achieve a goal
● Sprint backlog- is items which selected from previous one
● Increment- ended product backlog during Sprint
It is clear that SCRUM methodology has 5 ceremonies:
● Sprint- timebox, which team should achieve their goals
● Sprint planning - Sprint backlog will be planned
● Daily Scrum- day before of beginning, team discuss all problems and plans
● Sprint review- review of Increments
● Sprint Retrospective-getting feedback to the next SPRINT
Agile method of teaching expands day by day, 58% of schools use modernise Scrum
approach for studying. It helps to develop processes and context of learning, this is because it
has fixed time, plan is detailed, divides into teams and has got feedback from students. By
implementing Agile methodology to the university, students can benefit from additional
knowledge, skills with several experience of management. This will develop the student's
practical side rather than theoretical. In practice, the whole team will be evaluated, as all are
responsible for ending the final product. Also in practice, there is a fixed time for teams,
which they need to solve problems and issues.
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Reasons of implementing Agile methodology to the education
There are several reasons of implementing Agile methodology into education such as for
practice requirements
, Generation z characteristics and also:
● Developing attractiveness and efficiency of the educational process
● Development of communications with teams
● Improvement of soft skills
● Development of student activity when they communicate face to face
● Involvement of all team members into solving problems and tasks
● Reduce the amount of failed students
In implementing Scrum methodology into university there are things, which play important
roles such as division into teams, effective activity inside team communication between
teachers and students. It is clear that only several characteristics of students will participate
during the lecture. The reasons can be lack of knowledge, students can’t express their
opinions and ideas, temperament and personality of student. These problems can be solved
with effective teams. Another reason is attention for just several students and a more efficient
way of managing education. From a student's opinion, Agile helps to develop soft skills such
as teamwork, communication, management of their time and problem solving
comprehensively.
System of SCRUM education
Method of teaching English in STEP divided into 3 basics such as Home learning, Lectures
and Exercise. Lectures are taught by standard methods. Home learning is individual work for
every student utilising additional resources and materials such as video, presentations and
problem solving of simulations. The last In EXERCISE will be implemented using Agile
methodology. The system proceeds in the figure.
It is given that home learning and lecture are standard, however Agile methodology was
implemented in EXERCISE.
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Teacher will be Product owner or partly in some cases Scrum Master, and each member of a
team is spokesperson and has certain responsibilities and roles of the Scrum Master. Each
team will have 5 members and has one leader who best knows English. This team will be for
the whole semester 3 weeks, which attempts to not change team members until the end. If
there is a problem with the team, this is because the team can be dysfunctional and not
support each other. In this case, students can go independently and identify problems by
themselves.
Product Backlog will be content of the English course, skills and knowledge which students
can acquire. The Sprint Backlog has each member’s Module content.
In Scrum, every team uses a User story, which contains criteria of acceptance. Thus, User
Stories will move to the task system. The system will follow the tasks that are solved by the
team and divided into several examples. The acceptance criteria is told by the professor at the
beginning of the course. Professor will require tasks during the course, and at the end of each
module, teams and students will show their knowledge for the Increment.
As mentioned above, the content of each member is Module. Each of Exercise in the
module will be a Sprint. And it will be adapted to topics that give the professor and its
assessment. For instance, Module 1 and Module 3 end with a presentation, Module 2 and
Module 4 will end with a written exam.
Initialisation of first phase:
Professor- introduce course schedule, teaching method, and criteria of acceptance
Student- cooperation with professor, divide into teams
Module 1 and 4:
Every exercise will be considered by Daily Scrum in the beginning, the professor will discuss
with students what the problem was in the team and solve them.
In every Spring has Sprint Planning, Retrospective, Review and Implementation
● Sprint of planning
Professor- gives tasks, which student should know about it after ending Module
Student- study plan for professor given module
● Sprint Implementation
Professor- consult and mentor each team
Student- teamwork, solving tasks and learning
● Sprint Review
Professor- written examinations, group presentations
Student- participate in written exam and presentations
● Sprint Perspective
Professor- completion of the teamwork, assess and evaluate teams
Student - result of their course, certification
After that I observed Agile methodology overall, the researches about how it affect in
the relationships, how it affect in problem solving. And Questionaires to the employees,
which show the positive impact in working place. I write it in my report, this is because,
it can proof that Agile method of planning is better in real life experience. So, there are
some Pakistan observations and result of questionnaires.
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Agile Methodology
Many initiatives do not finish their project due to a lack of an appropriate project
management approach. The main purpose of this article is helping you choose and execute a
management approach that fits your project team's needs. The major benefit of this technique
is that it combines the project team's connections and motivation in the process of
implementing the agile methodology.
The implementation strategy chosen was to go all-in on public exhibition. It took 8 weeks, or
three sprints, to complete the project. (Rasnacis & Berzisa, 2017).
Scrum was the foundation of the fundamental project management approach. After six
months, an employee analysis was performed to see if the outcomes had changed.
Figure 1 depicts the growth in the following steps and how it increased rapidly, as evidenced
by the graph of formal relationships, which shows evidence how formality of relationship is
beneficial to collaboration.
However it is obvious that using agile techniques has a lot of benefits, recent research has
revealed that there are a lot of issues that might arise while using this style. Because this
approach was designed for a limited audience of 10-16 individuals, they picked the agile
methodology's fundamental model. Additional aspects in the analysis can aid in the adoption
of the Agile Project Management approach.
A lot of major corporations recognized initiatives that encountered problems in their
everyday operations. As a result, instead of using the traditional management methods,
managers utilize innovative agile management approaches to improve project efficacy.
The purpose of this inquiry was to determine how agile management will influence
organizational performance. The IT industry in Pakistan was chosen for this study since it is
where productivity gains have been demonstrated. To assess the impact, the researchers
inserted a project difficulty clause. Because their prior study revealed that the human
18
component, namely the function of leadership characteristics, is linked for adoption of new
classes, which include objectives of the project.(Muhammed, 2021)
Before previously stated, the research included 1,800 IT businesses in Pakistan, and data was
collected at the same time from each of them. To identify the target audience, a cluster
method was employed. Because there were five clusters, the cluster samples were chosen
based on the number of firms in each province. Several variables in the survey questionnaire,
such as overall complexity, efficacy, and so on, were determined using scales from the
techniques of other researchers. Wild information from respondents, such as ethnicity, illness,
and other ethical problems, was not sought at the time of data collection. At the conclusion of
the survey, 190 replies were received. The mistake of no answer might impact the survey's
final outcome because 7% of responses were not accepted. People who took the survey were
separated by age, organization location, and job status, and equally proportionate responses
were utilized.
According to recent research, this approach has a negative influence on project complexity.
This conclusion was compared to the findings of other research, and comparable results were
found, implying that agile approaches minimize project complexity. This technique allows
leaders to anticipate tasks ahead of time. The project's complexity, in turn, has a bad impact
on the project's productivity. If the project manager is hesitant or confused about the project,
it might result in financial losses or delays. The potential that projects using agile techniques
under the direction of a leader can be effective has emerged from the premise that leadership
characteristics.
A study is being carried out to see how circumstances and project employees in software
companies impact agile methods. Only 39 percent of projects that employed agile techniques
were successful, according to success criteria, with the other 61 percent labeled as
challenging or failed. Because the software's quality isn't flawless, agile methods are utilized.
The study was carried out in order to make the best judgments possible about the practice of
agile, and this type of model assesses the influence of various aspects on product’s quality.
Survey created to the Ecuadorian businesses and educational courses, which utilize methods
of Agile. Practice was collected from graduate students .It has many components such as
rating of scale and question about influences of software . A test was conducted to ensure
that the respondents' responses were correct and that the questions were comprehended.
Errors were rectified throughout the verification phase in order to achieve an accurate survey
result.(Arcos Medina, Mauricio, 2020)
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The most favorably impacting element, as shown in Figure 1, is media, which has an impact
on teamwork and project management. This demonstrates that communication has an impact
on the efficacy of activities, and that communication style has an impact as well. The most
significant detrimental influence on testing is stress. This might be due to a displeasure with
the gap between expectations and reality, or it could be the outcome of a test.
The validated survey and the model above were used in this study to illustrate how factors
and agile methods interact. It was discovered which components had good and negative
impacts. You can think of strategies to reduce negative rates and increase positive ones.
Because only institutions and businesses familiar with this practice technique in one location
participated in the study, you can try conducting the poll in different settings
Due to ever-changing requirements, traditional businesses of logistics and startups attempt to
enhance their versatility. The study's goal is seeing how they determine their demand with
fexible way.
Study of logistics firms and start-ups included numerous questions, as the researchers' main
goal was to examine a low-density region. Given that they are typical firms, the flexible
techniques that they really utilize, as well as an examination of the factors by which flexible
methods are chosen. The benefits they want to achieve through these approaches come next,
followed by the challenges they confront along the way. Both English and German were used
in the poll. A Google form was utilized, which featured a 7-point scale. Scale 5 utilizes a
much effortless response .
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When matching the survey findings to prior publications, it is clear that logistics firms prefer
agile methodologies other than Scrum and Kanban. In addition, the approach they employ
adjusts to them. The second question asked of the respondents revealed that, despite the fact
that firms think the techniques they employ are ineffective, in projects they proceed to utilize
them .(Zielske and Held, 2021).
I have one question, about the performance of teams and individual satisfaction when doing
your project with Agile methodology. There are the questions that were asked in the survey:
The topic of how collaboration affects productivity, how it affects team members'
performance, and how these impacts differ between traditional and agile teams.
The questionnaire included 76 CEOs, 78 product owners, and the remainder of the team
members from 71 teams from 26 organizations. Some of the teams were surveyed in real
time, while those that couldn't meet in person were mailed a poll. Scrum was utilized by
several of the teams present, and they had daily meetings. Stand-up meetings were also held
by the Kanban users' group. It was also noticed that individuals in some groups played
multiple roles inside the group. Because each team utilizes different methodologies, all of the
teams involved in the project may be called flexible.(Lindsjorn, 2016)
According to the survey and analysis' findings, the quality of collaboration has an impact on
productivity only when the performance is evaluated by team members. There will be no
effect on performance if it is evaluated by management. The success of team members is also
influenced by the level of collaboration. The rates are greater in a flexible survey than in a
standard poll.
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To summarize, the quality of teamwork is the most important aspect in the team's
performance and output. However, there were a few minor issues that arose along the
procedure. A team's efficacy and its product, for example, cannot coexist. One of them will
have to be sacrificed.(Ahammad, 2021).
Research investigates how development is utilized to improve performance of agility.
Strategic flexibility is thought to help developing market firms exploit their possibilities and
increase efficiency since many companies are seeking markets in the worldwide market to
optimize their earnings.
A survey was performed as part of the study, with 291 responses; but it decreased into 207
responses,this is because there were empty places in the survey. All personal information was
private . Also, all respondents were divided into two groups: those who responded early and
those who responded late to the poll. Large firms reacted considerably sooner than smaller
companies, maybe owing to a fear of disclosing financial information. Five independent
factors and one dependent variable, international effectiveness, were included in the research.
To achieve strategic flexibility, research also discusses the different responsibilities of
exploration and exploitation. The first allows you to gain strategic flexibility by discovering
new goods and services, while the second allows you to adapt to consumer requirements.
We envision strategic agility affecting foreign operations through exploitation and
diversification, as previously indicated. Furthermore, operational flexibility enables
businesses to remain adaptable to environmental dynamism, allowing them to preserve their
competitive advantage. Project managers can strengthen their worldwide activities by
investigating new services and products, according to the guidelines. Putting money into
strategic flexibility can help you perform better in the market. It will necessitate financial
inputs, however the finished result will be worthwhile.
Agile Project Management In Teamwork
In my internship, I has noticed that in the department teamwork is not used. For
example, Our departments can use it in some IT projects or conferences such as the 7 Th
conference of KBTU. So, in Aljas Store research is about effective way of teamwork in
any sphere. In my opinion, it will really help to our department in organizing events and
save time and money.
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Agile project management's major goal is to plan, regulate, or arrange processes in
technology or software products. Managing an IT project encompasses all tasks in Agile
project management. The primary area of rising popularity of Agile project management in
recent years, according to Aljas Store study, has been IT projects. (Aljas Store, 2014) The
Agile manifesto was published in 2001, and the Agile technique quickly improved. He
acknowledges that the efficiency of an IT project would be influenced by 4 factors of Agile
project management, which differ from conventional techniques.
1)Requirements and Spеcification. Major objective of the component is incorporating critical
functions of the project that have been created in collaboration with both the project team and
the customer. In contrast to other variables, it is subject to modify during the project based on
client satisfaction.
2)Schedule of Project. The whole project has broken down into parts and must be completed
in no more than 7 weeks. Iteration of a project must be controlled from the start, with
efficient tasks and methods defined. All test methods should be structured and created before
the solution.
3) Role of team. The team responsible for the project's success may be impacted by effective
execution. The team should look for fresh ideas and solutions to challenges that may arise
during the project on a regular basis. In addition, team members should work in pairs.
Furthermore, team members should share their faults and assist one another. Team members
should debate future advancements and successful approaches after each iteration.
4) Client collaboration. Individuals from the team should actively engage with customers,
answering their queries and providing project details. Each team member should contribute to
the enhancement of test processes. Evaluate and suggest modifications on a regular basis.
In conclusion, the Agile approach's four efforts may benefit both the project team and the
client. The primary distinction between a traditional and an agile strategy is these four
characteristics.
Scrum, Kanban, and Hybrid are just a few Agile methods. Scrum is a methodology for
organizing a project into tiny chunks that can be administered, planned, and done by a
team.To increase job productivity teams usually use Kanban board. It will be divided into 3
sections: do, in progress, and done. This technique has the positive side of allowing team
members to view the status of each project on the board. But, which of these approaches is
able to enhance IT sector productivity?
According to Howard Lei, the popularity of this methodology, rather than Waterfall or
Vee, has risen substantially in recent years. In this article, the efficacy of both techniques in
the IT sector is compared, and a brief description of each method is provided.(Howard Lei,
2017)
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Impacts of Scrum and Kanban
In last 1 month, I have noticed that our department are responsible for organizing
events, meetings in the KBTU. And all managers are use KANBAN method of planning.
And I had some questions about that. This is because, I know that there are 2 types of
Agile planning methods: SCRUM and KANBAN. However, there was a problem which
of them is more effective in planning
Scrum
Scrum is a philosophy that aims to improve the predictability of IT projects while also
reducing risk. In this procedure, there are three major things to consider. For starters,
everyone involved in the project can see the transparency. Second, inspection is the early
detection of any fault. Last but not least, adaptation is used to minimize further difficulties
arising from inappropriate or beyond the scope of the project. Members of the team should be
multifunctional and self-organized. As a result, the team should be able to achieve their goal
without the assistance of others. The backlog will be created during the process, and the team
should divide it into Sprint Backlogs according to the due date, with the project being
"DONE" at the conclusion.
Kanban theory
The Kanban is used in the next section to determine time and task has to be completed. The
Kanban process reflects critical activities, which require the greatest attention, while also
increasing project flexibility. The following are the key advantages of this method:
● Use little amount of backlog
● Less work is required
● Visualize
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Which is more effective : SCRUM or Kanban?
Projects are similar in that they both take into consideration project scope, are Agile, and
break down into smaller pieces to enhance project efficiency. The difference between the two
methods is that Kanban works best with big teams while Scrum is better for innovation and
cross-functional teams. As a result, using Scrum in an IT project is more effective. Scrum
appears to be more successful than Kanban, according to studies. Scrum, according to the
findings, performs better in terms of scheduling and may achieve consistency in terms of
project management elements. Finally, it is a modest project that requires some ingenuity.
Furthermore, the IT project team consists of a limited number of people who must work
together cross-functionally.
Organize success by Agile methodology
To be effective and productive in a project, the team must properly manage their success.
The team will be successful, according to the book, if the manager knows and understands
what agile improvement is, establishment and development of agile teams, and how to
coordinate and operate in a variety of situations. (Crowder, 2015) They should also be aware
of the distinctions between Agile project management and the conventional development
cycle. Change is terrible for Agile work, therefore the Agile manager should evaluate and
address any difficulties before starting.
As previously said, when issues or changes in the initial need arise. It has a tendency to
replan everything from the starting of the program timetable and consume the (EAS). A new
outline should be in space, outlining all of the details of the IT project. As a result, the
development cycle will begin over with a fresh budget and timeline.
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Furthermore, if a problem occurs in the project, about 40% of the they will be reworked;
but, if there are changes in requirements, the job will be restarted from the beginning. It will
have a significant impact on the entire system, configuration items, and components. As a
result, the importance of the Agile manager in the impact of Agile project management on IT
sector efficiency is quite significant.
Agile methods
This new technique focuses on evaluation, which increases the ability for growth in this
process. In this procedure, a prototype tool enhanced the technique. As a result, Agile
techniques, which address cost and deadline concerns, also have additional flaws. The
primary issue necessitates time and effort. It has been concentrating on Agile organizations
for some years, namely the danger of lost investment and time, as well as the obstacles
encountered along the way. People, technologies, processes, and management are all part of
the development. (Santos, 2018)As a result, it is an organizational learning process.
Researchers created these agility processes for an IT project in order to improve team
activities such as issue solving and boost the comparison of agility among organizations and
teams. There are a few techniques that produce problems and challenges, however Agile
methodology, such as Scrum, can assist tackle this problem in a variety of ways.
Satisfaction and its correlates in agile software development
According to Kropp and Meier research ,it has been becoming popular nowadays in IT and
industrial projects since it boosts team productivity, morale, problem-solving speed, and team
development. The study indicates that Agile is widely used, using two surveys: one for
businesses and the other for the IT sector. This group of researchers pays increased attention
and participation to the IT business. In order to obtain customer satisfaction, there are three
primary types of practices: technical, planning, and collaborative. And the major source of
enjoyment from joint work is: Self-organizing teams and communal code ownership(Kropp
and Meier, 2020)
Their study looked into how customer satisfaction relates to improvements and outcomes.
Kropp and Meier agree Agile improvement is more than just scheduling in a project, and that
it increases customer satisfaction. In the Agile approach, the market of time elements was
most important. All team's tensions were the lesser factor.
Finally, in 2016, experts in Switzerland explained why happiness with Agile is the most
essential aspect. And the more satisfied you are with Agile, the more business benefits or
collaborative practices you will see. However, team influences such as disputes and technical
practices would result in reduced pleasure. In the IT area, it is important to concentrate on
some experience in some technological quality. In addition, the Agile and Waterfall
methodologies in IT projects were explored in this study. Furthermore, two of them are quite
well-known, yet they are completely distinct from one another. In the end, Agile focuses on
the quality of the IT project. However, Waterfall is more commonly utilized in engineering
systems, whereas Agile is more commonly employed in IT projects. Waterfall research is a
type of linear research that concludes with the completion of the entire assignment as well as
a specific task. Agile technique places a greater emphasis on a strategy, an outcome, and
people. For example, the IT project's productivity may have an influence on platforms like
Jira and Kissflow Project. Jira in Atlassian is the most effective project. Jira Software helps
the team plan, release, and monitor projects. It is a well-known tool that aids in the planning
of sprints and the creation of processes. Agile is incremental, whereas Waterfall is linear. The
Waterfall method divides the whole project into stages and aids in the completion of a single
project, whereas the Agile method splits the project into sprints and aids in the completion of
several projects. Waterfall is a successful project delivery method, while Agile places a
greater emphasis on client happiness.
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Agile technique is more successful and productive for IT projects, according to research.
● This is because this methodology aids team members in completing their job
more quickly and scheduling their sprints.
● It encourages and promises productive communication.
● The financial situation isn't fixed in stone.
● Clear and concise communication
● Teams are simple to administer.
● Ensure client happiness
● Work in sprints.
Why is the Waterfall not effective?
● The framework is stiff
● There will be no allowance
● Consumer participation is mandatory, which results in low customer satisfaction
● It applies to really huge projects, but we already aware that projects are modest and
time is
● Testing is not a effective thing
According to Cezary Orlowski's research technology has been defined by rapid speed, fast
change, and complexity in recent years. According to the report, the popularity of Agile
methods grew and boosted the success rate in the IT business. Between 2002 and 2012, the
study contrasted Agile and Waterfall methodologies. In 2002, around 42% of projects were
completed, and by 2012, that number had risen to 43%. In 2002, the waterfall approach was
successful approximately 26% of the time; however, in 2012, it was only successful about
14% of the time. (Cerazy Orlowski, 2017)
Agile was challenged almost 49 percent of the time in 2012, while the waterfall was more
hazardous around 57 percent of the time.
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Risk management
In other research I found some risk management by Agile, and thought that it will be
more helpful to the KBTU. This is because, during my internship, I have noticed that
managers sometimes forget about risks, however it is a fact that risk can happen in
every place, if you incorrectly organize it.
And I'd like to know if Agile is hazardous for IT projects. There are 66 hazards in the IT
project, according to Sarah Beecam. We are all aware that every action has some level of
danger. Risks are divided into four quadrants in this study. Customer mandate, scope and
requirements, environment, and execution are all factors to consider.(Sarah Beecam 2021)
Quadrant 1:Mandate of customer. Risk is extremely important, and the level of control is
required by law.
● customer disagreements
● There is a lack of usеr participation
● Change is resisted by users
● There is a lack of organizational commitment
● Users may have a pessimistic mindset
Second Quadrant 2: Scope and Requirements. The amount of control is strong, and the
perceived relative significance is high
● Some system requirements are in conflict
● Requirements are always changing
● Uncertainty in the system
● The project's scope and goal are constantly shifting
● The system's inputs and outputs
● Understanding the system's strengths and limitations is essential
Third quadrant 3: Execution. The importance of risk is regulated by law, and there is a high
degree of supervision.
● The project's planning is terrible
● Ineffective communication
● The project's project manager is ineffective
● Members of the team are at odds with one another
● The project necessitates the use of modern technology
● Members of the team are unaware of their responsibilities or are unfamiliar with them.
Fourth Quadrant 4: Environment. The danger is somewhat important, and the level of control
is legal
● Organizational management may alter during the project
● Politics having a detrimental impact on the project
● The working environment is in flux
● Involvement of external vendors in the development project
According to research, these four variables have a significant detrimental impact on the
productivity of IT projects. Unfortunately, no remedy or method for avoiding such issues is
given in this study. It would be more beneficial if this study included additional information
about each quadrant and risk solutions. However, it is also beneficial if the project team is
aware of the project's hazards. This is because they may take into account unknown elements.
It also aids team members in completing their IT projects at a high degree of productivity.
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David Hoffmann's research indicates that a successful decision-making process and plan are
built on success and adaptability. Information flow has an impact on an IT PPM, therefore it's
important to be cognizant of human agency. Controlling, assessing, and selecting IT projects
are all part of the IT PPM tasks. Subject, Community, Object and Outcome, Rules, Tools, and
Division of Labor are among the seven activities. Portfolio management team and transform
community are two of the topics covered. Portfolio personnel, line management, and IT
project portfolio are examples of community. And there are tools for learning, structuring,
and exploitation of portfolios. And division labor refers to things like roles and decisionmaking that result in a project's conclusion. (David Hoffman 2020)
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SECTION 3 Recommendation and conclusion
Recommendation
During my one month internship practicing in the Kazakh British Technical University, I
have found some remarkable aspects. On the other hand, I noticed several mistakes and
things, which help to improve overall system of university.
Remarkable aspects of KBTU:





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

Employees are really interested at their work. For example, to complete the given
task, employees can come in the weekend or go home later.
Employees are like family, not just colleagues. They support each other and help to
solve some hard tasks. I remember how we eat lunch together and talk, laugh with
each other
The aim of both departments are very interesting with regular customers
Employees can focus on good. Therefore, the atmosphere of work is good.
Effective communication with workers
Understanding personal conditions and responsible for every employee, for instance I
was ill in the morning. My supervisor sent me home and took my sibling’s telephone
number. After that she called me and asked about my health.
Office is modern and clear
Freedom at workplace
Development of education has been useful in both 2 departments of KBTU. However
universities like KBTU must have to plan, organise projects more advanced and wellmannered, which leads to improvement of rating and education itself in the future.
I would recommend to my departments few things, which are written here:
●
To enhance the efficiency of an IT project, I propose using the Agile planning
technique. This is a straightforward project. It's also fantastic for communication,
making it simple to manage teams and sprints, and it's one of the most effective ways
to increase customer happiness. By planning projects by Agile methodology
departments can save time, money and be more efficient doing it themselves.
Traditional methods such as Waterfall are more time consuming and challenging
types of organising projects. As I wrote before in the report, 90% of successful and
powerful companies nowadays use the Agile method of planning. I hope that it will be
useful for both departments.
● It is a clear fact that there are a lot of differences between generations, all generations
have their own culture, own opinion, own ideas, own negative side and unique views
that makes them special. The KBTU departments which I worked in should focus on
every generation separately, and build a special method of studying for each
generation. This is because the department has both two generations, such as people
who come to seminars and those who buy the course STEP. The Department for
Generation Z should make other types of studying. In this report, I write about Scrum
methodology for education and its methods and advantages in education. I
recommend the SCRUM methodology for Generation Z.
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●
Before starting a project, team members should assess the risk and take steps to
mitigate it. The quadrants are quite useful for maintaining and identifying
hazards. Quadrants help to decrease the level of risks and the organisation will be
more safe in managing projects such as the 7 th conference of KBTU.
● Differentiate yourself from other traditional approaches by focusing on four major
elements. Requirements and satisfaction, project timetable, team role, and client
participation are all things to consider. This 4 effort in the Agile methodology may be
useful and powerful for both client and organisation. The main aim of 4 efforts is to
control all processes between customer satisfaction and organisation.
● Plan the project using the Scrum methodology. This is because Scrum is designed for
projects that require innovation. It is obviously clear that there are a lot of
methodologies of planning nowadays, however it is hard to find the right one, which
leads to success in the future. For example, the KANBAN methodology is a way of
planning, in which a company may know what and when it should be done. It helps to
focus on important tasks and visualise on board. Moreover, SCRUM methodology is
for controlling risks and useful for cross-functional teams. Usually Kanban is for big
teams, so for KBTU projects SCRUM will be better and more effective.
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Conclusion
KBTU is one of the top universities in Kazakhstan. One of the main motive of university is to
provide high quality of information. This report can clearly reflect the observations and
managerial activities of the university. I can totally suggest that I gained new knowledge and
great experience with high qualified employees. My aim and objective before the internship
were to know about functions, tricks and service as a manager.
Doing the internship in the KBTU gives me the opportunity to take a close look at my future
career. I worked as a manager in two departments of KBTU. I learnt a lot of things, which
will absolutely help me for the next step of my life. The directors of the department allocated
work to perform in the meetings of KBTU, and they gave me one great chance to participate
in the conferences, course activities. The department gave me a lot of experience from
qualified managers, directors and I gained much motivation in the internship by listening to
their advice. The workers of the department were very kind, and Experts in their sphere. I
give consultation to the enrollee ( student who wants to study in the KBTU) about courses
and it was a very useful experience for me. This is because it helps me to develop
communication and ability to express my opinion clearly. I enjoyed meeting students and
telling them about the course and trying to sell it.
I prepared a number of documents such as protocols, requests.and it helps to improve my
skills in the documentation, because it is one of the responsible jobs. Moreover, I went for
several types of organisations such as Hotel Almaty. Overlay entering the hip gave a lot of
experience as a manager. I improved skills such as discipline and responsibility.
It is clear that when you sit in the lecture and implement it in real life it gives you a lot of
chances to grow as a manager in the future. This is a different experience from sitting in the
lecture and studying just in the book. Moreover, in recent years practical sessions are more
important and crucial than theoretical basics. I spent two month at the university giving me a
chance to enhance my skills and knowledge in the sphere of management with practice and
with experienced workers.
Actually, in the sphere of management nowadays the competition is increasing year by year.
Internships help me to be more competitive. I was glad to take an internship in KBTU and it
helps me to explore, identify and investigate my personal goals.
In internship, I noticed that my mistakes and strong side as a manager.
My Strong side as a manager:
 I am very responsible for my work. If my manager give me a task, I can complete it
on time and with high quality
 I seek easy way of solving problem.
 I am creative and it is one of the important personality for the manager
 I am very punctual and self organized
 I can manage people to do some task
 I can make approach for every individual employee
 I have got charachteristics of leader and I can organize the process of managing
projects till the end, also I can correctly divide tasks between team members
 Personally, I always enrich my knowledge such as reading books, cources
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

I have got fundamental skills in spheres of financing, marketing
My soft skills are really improved than hard skills
I am flexible and interested in news of worldwide
My week sides as a manager:
 Sometimes, it is hard for me to express my ideas
 Colleagues may not understand me totally, because I think out of the box
 Sometimes, it is hard for me to take right decisions
In my future career, I can fix my mistakes, and switch my week side into my strong side. I
can say that during the internship, I achieve for my objectives and it will be easy for me to
find job in the future.
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