Training Station Observation Checklist (TSOC)
Production
Breakfast Assembly
Overview
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Customer expectations
What are the customer expectations for assembled products?
Right ingredients, fresh ingredients,
and neatly assembled
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contains cheese, substitute white cheddar cheese.
• For Big Breakfast and Big Breakfast with Hotcakes, substitute 2 egg
white portions for the scrambled egg portion.
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Substitute steak upon request
Demonstrate an order with steak substitution.
• Thick Cut Steak with grilled onions is available as a substitute for
bacon or sausage on any breakfast platter or sandwich.
• Substitute steak patty with grilled onions for the bacon or sausage
portion.
Assembling Breakfast Platters
Put on clear or white disposable gloves
• Always wear clear or white disposable gloves when assembling
breakfast entrees and sandwiches.
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Use dedicated utensils for assembly
• Canadian bacon, sausage, or steak patty with onions: use a dedicated
meat Hutzler bent spatula or tongs.
• Egg white: use a white slotted egg spatula or tongs.
• Folded, round, or scrambled eggs: use a dedicated egg Hutzler bent
spatula or tongs.
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Hotcakes only
Discard expired products
Why is it important to discard expired products promptly when
the timer sounds?
• Always discard product when the maximum holding time is reached.
This ensures hot, fresh, quality product for our customers.
• Record discarded products on the waste sheet.
1 Heat hotcakes or remove an order from the universal holding cabinet
(UHC).
2 Attach the lid and slide the product into the heated landing zone (HLZ).
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Hotcakes and Sausage
Heat hotcakes in the Q-ing oven
• To heat hotcakes, place 3 thawed, refrigerated ready-to-heat hotcakes
on the breakfast entree base.
– Hotcakes and Sausage or Big Breakfast with Hotcakes: place the
hotcakes in a stack on the left side of the breakfast entree base.
– Hotcakes only: fan the hotcakes to fill the breakfast entree base.
• Heat up to 2 orders at a time.
• For Q-ing codes, refer to the Q-ing Station Guide. For more
information refer to the Q-ing and Toasting Training SOC (TSOC).
1 Heat hotcakes or remove an order from the UHC.
2 Add 1 sausage patty.
3 Attach the lid and slide the product into the HLZ.
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Big Breakfast
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2
3
4
Add 1 biscuit
Add 1 sausage patty.
Add 1 portion of scrambled eggs overlapping the sausage patty.
Attach the lid and slide the product into the HLZ.
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Big Breakfast with Hotcakes
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2
3
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Heat hotcakes or remove an order from the UHC.
Add 1 biscuit.
Add 1 sausage patty.
Add 1 portion of scrambled eggs overlapping the sausage patty.
Attach the lid and slide the product into the HLZ.
Heat griddle cakes in the Q-ing oven
• To heat griddle cakes, place griddle cakes with the Golden Arches
Logo facing down on a breakfast entree base.
• Heat up to 2 orders (4 griddle cakes) at a time.
• For Q-ing codes, refer to the Q-ing Station Guide. For more
information refer to the Q-ing and Toasting TSOC.
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Tear bacon in half
• When a build calls for half-strips of bacon, tear the bacon during the
sandwich assembly.
• Grasp both sides of the bacon strip with thumbs close to one another
in the center of the strip.
• Tear the bacon strips in the center for equally sized strips. If you grasp
the strip too close to the ends, the pieces will not be equal in size.
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Substitute egg whites upon request
Demonstrate an order with egg white substitution.
• Egg whites are available as a substitute for round, folded, or
scrambled eggs on any breakfast platter or sandwich.
• For breakfast sandwiches, substitute 1 egg white portion for the
round or folded egg portion. If the sandwich with egg whites also
8213358-16 October 2014 (10/22/14) Proprietary Information. Unauthorized use is prohibited. ©2014 McDonald’s.
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Breakfast Assembly
Assembling Breakfast Sandwiches
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Egg White Delight McMuffin
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Bacon, Egg and Cheese Biscuit
Canadian bacon
Liquid margarine
Apply during
sandwich assembly
EW
WC
English muffin
crown Toasted
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Folded egg
Egg white
Bacon 2 half strips
White cheddar
cheese
American cheese
English muffin
heel Toasted
Egg McMuffin
Biscuit crown
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Biscuit heel
Sausage Biscuit with Egg
Folded egg
Canadian bacon
Liquid margarine
Apply during
sandwich assembly
Sausage patty
Round egg
American cheese
Biscuit crown
English muffin
crown Toasted
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Sausage McMuffin with Egg
Sausage Biscuit
Sausage patty
Round egg
Liquid margarine
Apply during
sandwich assembly
Biscuit heel
English muffin
heel Toasted
Sausage patty
Biscuit crown
Biscuit heel
American cheese
English muffin
crown Toasted
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English muffin
heel Toasted
Sausage McMuffin
Liquid margarine
Apply during
sandwich assembly
Sausage patty
American cheese
English muffin
crown Toasted
October 2014 (10/22/14)
English muffin
heel Toasted
2
Breakfast Assembly
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Bacon, Egg and Cheese McGriddles
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Folded egg
Bacon, Egg and Cheese Bagel*
American cheese
Bacon 2 half strips
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Griddle cake
American cheese
Golden Arches Logo
down, heated (when
placing on top of
build, flip so Golden
Arches Logo faces up)
Griddle cake
Bacon 2 half strips
Breakfast sauce
American cheese
Golden Arches Logo
down, heated
Bagel crown
Bagel heel
Toasted, with liquid
margarine applied
at toasting
Toasted, with liquid
margarine applied
at toasting
Sausage, Egg and Cheese McGriddles
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Folded egg
Sausage patty
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Folded egg
Griddle cake
American cheese
Golden Arches Logo
down, heated (when
placing on top of
build, flip so Golden
Arches Logo faces up)
Golden Arches Logo
down, heated
Griddle cake
Sausage McGriddles
Griddle cake
Sausage patty
Golden Arches Logo
down, heated (when
placing on top of
build, flip so Golden
Arches Logo faces up)
Golden Arches Logo
down, heated
Steak, Egg and Cheese Bagel*
American cheese
Folded egg
Steak patty with
grilled onions
Breakfast sauce
American cheese
Bagel crown
Bagel heel
Toasted, with liquid
margarine applied
at toasting
Toasted, with liquid
margarine applied
at toasting
Griddle cake
* Bagel sandwiches are optional items, not core menu.
October 2014 (10/22/14)
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Breakfast Assembly
Assembling Other Items
Bacon as a side order or added to an entree
• Bacon as a side order: add 2 full strips of bacon to a breakfast entree
base, cover with lid.
• Bacon added to a sandwich: add 2 half strips.
• Bacon added to a breakfast platter: add 2 full strips of bacon to the
breakfast platter close to the edge of the platter next to the eggs or
hotcakes. The bacon should not be placed over the eggs.
Scrambled eggs as a side order
• Add 1 portion of scrambled eggs to a breakfast entree base, cover
with lid.
Bagel only
1 Pull wrap containing freshly toasted bagel from the initiator.
2 Apply liquid margarine in a circle to both the crown and heel, using the
squeeze bottle with a white cap.
3 Add crown on top of heel.
4 Wrap in a bagel pouch and slide into the HLZ.
Biscuit only
1 Pull wrap containing biscuit from the initiator.
2 Wrap and slide into the HLZ.
English muffin only
1 Pull wrap containing freshly toasted English muffin from the initiator.
2 Apply liquid margarine in a circle with a slash to both the crown and
heel, using the squeeze bottle with a white cap.
3 Add crown.
4 Wrap and slide into the HLZ.
McGriddles only
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2
3
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Heat griddle cakes or remove an order from the UHC.
Place griddle cake on 4-in-1 wrap, on the top red icon.
Place second griddle cake, Golden Arches Logo facing up, on top.
Wrap and slide into the HLZ.
Melts
1 Retrieve boxed melt.
2 Heat with lid closed. Heat up to 2 orders at a time. For Q-ing codes,
refer to the Q-ing Station Guide. For more information refer to the
Q-ing and Toasting TSOC.
3 Slide product into the HLZ.
c Number of checkboxes missed ______. 100% needed to pass.
Date
Trainee name
Trainer name
October 2014 (10/22/14)
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Trademarks The following trademarks used herein are owned by McDonald’s Corporation and its affiliates: Arch Card, Big Breakfast, Big N’ Tasty, Big Mac, Chicken McNuggets, Cinnamon Melts, EVM, Extra Value Meal, Filet-O-Fish, Golden Arches Logo, Happy Meal, Made For You,
McBites, McCafé, McChicken, McD, McDonald’s, McDonaldland, McFlurry, McGriddles, McMuffin, McNuggets, McWrap, Quarter Pounder, QSC, Ronald McDonald House Charities, RMHC, and Snack Wrap. All other trademarks are the property of the respective trademark owners.
Confidential and proprietary information. For exclusive use of employees and franchisees of McDonald’s Corporation and its affiliates. This material contains confidential and proprietary information of McDonald’s Corporation and must be kept in a secure location. No material
or information contained herein may be copied, distributed, or disclosed to anyone without the written permission of an officer of McDonald’s, or used for any purpose other than in furtherance of the business of McDonald’s. The unauthorized use of or disclosure of this information may lead
to civil or criminal prosecution, as well as immediate termination of the franchise, employment, or other relationship with McDonald’s. ©2014 McDonald’s Corporation. Unauthorized use is prohibited.