Orientation to the Role
Congratulations on your role as an Above Restaurant Leader (ARL)! Whether you’re new to your organization, just promoted, or have some
experience as an ARL already, the ARL training program will provide a foundation for success, helping you further develop your leadership
skills.
Self Input
Instructions:
Rate yourself on each trait
or behavior based on
current performance:
1 = not effective
2 = somewhat effective
3 = effective
4 = very effective
5 = extremely effective
Once complete, highlight
any number less than 3.
Those are opportunities
you should discuss with
your coach.
Transition Assessment
1. Ensures managers have the necessary resources to accomplish the work.
2. When assigning work, explain show it relates to broader business goals.
3. Delegates work after considering both individual development needs and business goals.
4. Regularly assesses progress of the team by monitoring results and taking appropriate action.
5. Successfully transitions former peer relationships to supervisor relationships.
6. Develops new relationships outside the area to support the team.
7. Influences other leaders in your organization in support of the team.
8. Influences peers and others within and outside the organization in support of the team.
9. Conducts regular 1:1s with each RGM.
10. Uses recognition frequently to communicate standards and reinforce performance.
11. Builds teamwork and engages the team as a whole through team meetings and activities.
12. Role models KFC Values consistently to build the team culture.
13. Sets high standards and challenges each manager appropriately.
14. Helps individual managers maximize their own performance and potential.
15. Responds to both positive and negative performance and behavior of managers in a timely
manner.
16. Provides the resources and support needed for managers to achieve breakthrough results.
17. Leads the team through your organization’s annual development and people processes.
18. Assigns appropriate experiences for managers’ growth and helps them learn from those
experiences.
19. Is aware of own development needs and takes action to address.
20. Builds development into regular 1:1s, team meetings and ongoing interactions.
©2015 KFC Corporation. All rights reserved.
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
ARL Activity | Orientation
1
Rating
Orientation to the Role
With Your Coach
Discuss your ratings from the Transition Assessment with your coach. Create an action plan together for improving any score less than 3.
Did you notice any similarities between the items you rated higher or lower?
_________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________
What tools and resources can you use to help strengthen the behaviors that need improvement? Are there any key players that can be a
resource as well?
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
©2015 KFC Corporation. All rights reserved.
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
ARL Activity | Orientation
2
Get to Know Your Team!
As you continue through the ARL Curriculum, you will encounter situations with a virtual team of RGMs and fellow Above Restaurant Leaders.
Review the background information for your virtual team to help you during your learning journey.
Marcus is an average performer.
He is not very good with certain
tasks, such as staffing, but has
built a really strong culture in his
restaurant. He is a single parent
and enjoys spending his free time
with his 4 year old daughter.
Ellen does a good job
communicating goals to her team
and achieving them. She’s still
learning some of our KFC systems
and processes, but has done a
good job building the morale in her
restaurant. She enjoys volunteering
at the local animal shelter and has
been recently caring for an elderly
grandparent.
Tenure: 2 Years
Maria is a solid RGM that delivers
consistent results but struggles with
staffing in her restaurant. She’s
been an RGM for the last 4 years
and has consistently provided great
sales and guest satisfaction results.
She is married with 2 kids and loves
to garden.
Tenure: 7 Years
Tenure: 8 Months
Brett has been with the company
for longer than anyone your area.
He gets the job done and takes
pride in his role. While Brett has
some areas of opportunity, he’s
definitely the one constant for the
team. Brett is currently pursuing
a management degree.
Sunita has a strong passion for KFC. She
does a solid job at leading her team.
She’s recently expressed interest in an
Above Restaurant Leader role, but you
feel she needs a bit more development
before she is ready. Sunita just graduated
with her degree in communica on.
Tenure: 10 Years
Tenure: 4 Years
Carla was promoted to RGM 6 months
ago. She was a high performing
assistant manager but is s ll
transi oning into the RGM role. She
struggles with consistency, par cularly
with recogni on and maintenance. She
has recently married and is looking to
buy her first house.
Tenure: 1.5 years
Julissa, a high performing ARL, will guide you through your training. She
will be your virtual mentor and provide guidance and additional information
in each course.
Tenure: 18 years
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May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
ARL Activity | Orientation
3
Orientation to the Role
People
Recognition is an integral part of our KFC culture and the #1 driver of engagement, leading to the potential for higher productivity and
increased Guest satisfaction. RGMs are the culture leaders for your restaurants, but you cast the leadership shadow that all RGMs will follow.
Activity
Complete the following Recognition Audit, considering your past or present team. Rate yourself 1-5 (5 being the
highest) for each item. When finished, add up your score.
Tip: Share this with your RGMs to help them evaluate their recognition!
I always remember and honor my RGMs’ birthdays.
I have regular 1:1 meetings with my team.
I always remember and celebrate service anniversaries.
I try to praise my RGMs in front of the whole team.
I know the names of my RGMs’ family members (spouse/
children).
I have a personal award I use for formal recognition.
I know if my RGMs have pets.
My team holds occasional offsite team building or social
gatherings.
I write at least ONE thank you note each week.
I feel comfortable giving recognition.
I verbally recognize at least one person each day while at
work.
I feel comfortable receiving recognition.
I know how my RGMs prefer to be recognized.
I incorporate recognition into team meetings.
Your Score:__________
If you had a score of:
40-59 — Good going!
Now, take it to the next
level and recognize
even more!
60 — Give yourself a
standing ovation, you’re a
recognition role model!
0-39 — Uh-oh! What
strategies can you use to
improve your recognition
leadership shadow?
©2015 KFC Corporation. All rights reserved.
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
ARL Activity | People
1
Orientation to the Role
People
Self Input
What are you doing well currently related to recognition? What could you do to be more effective?
_______________________________________________________________________________________________________________
_______________________________________________________________________________________________________________
How can you develop or coach your team to build a bigger recognition culture in your restaurants?
_______________________________________________________________________________________________________________
_______________________________________________________________________________________________________________
Do you have a personal recognition award? If not, consider hobbies and personal interests, as well as what you like to recognize in others.
Think also of your favorite things (e.g., diamonds, baseball cards) and your special achievements. Are there common themes? Is there a
way to make an award out of things that are personal to you?
_______________________________________________________________________________________________________________
_______________________________________________________________________________________________________________
Do your restaurants have Priceless Rewards? If not, how can you ensure RGMs start using these?
_______________________________________________________________________________________________________________
_______________________________________________________________________________________________________________
©2015 KFC Corporation. All rights reserved.
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
ARL Activity | People
2
Orientation to the Role
People
Your team is the most important asset you have. Hiring for the right skills and training to develop the right abilities will set your area up for
success.
With Your Coach
Discuss bench planning and training:






What is your role and how is it different from the responsibilities of an RGM?
What is your organization’s process for bench planning and staffing?
What does a bench planning discussion with an RGM look like?
How do you set staffing targets and calculate turnover?
If already in role, create or update your area’s bench plan together. Discuss current and future needs and any action items.
What is your organization’s process for onboarding and training new RGMs?
With your coaches help, reach out to another Above Restaurant Leader in your organization or region:
 Ask questions to learn his/her best practices or tips, such as:
 How does he/she execute the Hiring Process?
 What tactics does he/she use to attract external talent (job fairs, referrals)?
 Ask if you can observe him/her conducting an RGM interview and/or Realistic Job Preview (RJP).
©2015 KFC Corporation. All rights reserved.
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
ARL Activity | People
3
Orientation to the Role
People
Resources
Training & Development
To hold your team accountable and role model behavior, it’s important to be familiar with the training programs and support resources
available for all job roles. Below are links to various training resources to help you guide and monitor your teams through the training
process.
Training Resources - AUM & RGM
Required Training Standard
Training Resources - Shift Supervisor
Training on TeamKFC
Training Resources - Customer Service
Learning Reports Dashboard
Training Resources - Cook
Learning FAQs
Training Resources - Utility
Catalog of Learning Tracks
4 Step Training Process
Staffing
Bench Planning
Interviewing
Hire Your Team
Team Member Interview Experience
Talent@KFC
Recommended: Complete all restaurant level training, e.g Service Mastery, Chicken Mastery, etc., so you are familiar with the training your
teams are receiving.
©2015 KFC Corporation. All rights reserved.
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
ARL Activity | People
4
OrientationLeadership
to the Role
Impactful
Our guest experience will never exceed our team member experience. As the ARL, your leadership can empower our RGMs and restaurant
teams to be their best selves, make a difference, and have fun.
Self Input
Think of examples where you see our Culture Values in our restaurants. How can you support your RGMs to
increase engagement, motivation and recognition?
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
KFC Culture Values:
What are you doing now to support each of these? What more could you do?
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
©2015 KFC Corporation. All rights reserved.
ARL Activity | Impactful Leadership
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
1
OrientationLeadership
to the Role
Impactful
Activity
Complete the Coaching Assessment on TeamKFC to determine your strengths and opportunities for development. Strategize a plan a on
what behaviors you need to build upon to become a better leader, then discuss your action plan with your coach.
Has your definition of coaching and feedback changed after viewing the course? Think of your current coaching opportunities. What do you
need to start, stop, and continue when going into a coaching conversation?
Explore & Analyze: (Gather information, Observe, Assess the situation, Identify coaching approach)
Start _______________________________________________________________________________________________________
Stop _______________________________________________________________________________________________________
Continue ____________________________________________________________________________________________________
Respond: (Define goal of conversation, Discuss situation, Discover options together, Develop action plan)
Start _______________________________________________________________________________________________________
Stop _______________________________________________________________________________________________________
Continue ____________________________________________________________________________________________________
Make It Stick: (Follow up, Agree on results, Recognize progress)
Start _______________________________________________________________________________________________________
Stop _______________________________________________________________________________________________________
Continue ____________________________________________________________________________________________________
©2015 KFC Corporation. All rights reserved.
ARL Activity | Impactful Leadership
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
2
OrientationLeadership
to the Role
Impactful
Visiting restaurants is an integral part of your role where you will provide coaching, build know-how, recognize and cast your leadership
shadow. It is important to plan your visits, be consistent and leave written feedback.
Resources
Review these resources and discuss any questions with your coach
ARL Success Routines
How to Visit a Restaurant
Restaurant Visit Coaching Log (RVCL)
10-Step Visit Road Map
With Your Coach
Participate in a ride along with your coach or other experienced ARL to visit several restaurants.
Together, complete the following for each restaurant:

Review the previous RVCL.

Create a plan for your visit. Which of the four visit types will it be?

Follow the “How We Visit a Restaurant” 10-Step process.

Complete a new RVCL and leave written feedback with the RGM or MOD.

Look for recognition opportunities and present at least one recognition card, pin, or prize during your visit.

Afterwards, discuss what you learned with your coach. Were there any surprises, or key take-aways?
©2015 KFC Corporation. All rights reserved.
ARL Activity | Impactful Leadership
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
3
Orientation
to the Role
Brand
Protection
Ensuring food safety is the most important thing we can do to protect our brand and provide our Guests with an exceptional experience. Food
safety is managed by your managers, but you play a critical role by ensuring all food safety procedures and standards are followed.
Resources
Review the Food Safety standards and other food safety resources on TeamKFC and discuss any questions with your coach.
Food Safety Standards
Food Safety Compliance Check (FSCC)
Quality Assurance (QA)
With Your Coach
With your coach, discuss your role in restaurant food safety, including:

What situations need reported to QA and whether you or your RGMs should report it.

Any food safety or quality contacts or policies specific to your organization or area.

What to do in the event of a Health Department inspection.

The Media Hotline number.
©2015 KFC Corporation. All rights reserved.
ARL Activity | Brand Protection
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
1
Orientation
to the Role
Brand
Protection
We can’t prevent all emergency situations, but we can plan and prepare so that when they do occur, we’re ready to respond quickly and
effectively.
Resources
Review the Safety and Security standards and resources on TeamKFC and discuss any questions with your coach.
Standards Library
With Your Coach
With your coach, discuss your organiza on’s emergency and safety policies and procedures, including:

Who to contact in an emergency or if a safety or security risk occurs.

Your organiza on’s Human Resource and Loss Preven on contacts.

Your organiza on’s insurance carrier and any related forms or obliga ons.

How to find, complete, and file any relevant forms or applica ons, such as accident reports or insurance forms.

The number and loca on of your local police, fire, and emergency medical facility. Ensure your restaurant managers know
these as well.
Think about and discuss with your coach your expecta ons for restaurant managers during an emergency, including what
they should do themselves and when they should contact you.
©2015 KFC Corporation. All rights reserved.
ARL Activity | Brand Protection
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
2
Orientation
to the Role
Sales
& Profit
Growing and sustaining sales in your area is an important part of your role. One way you will do this is by staying up-to-date on restaurant
performance and addressing opportunities before they become trends.
The Side By Side Daily Business Summary report is one just one of many reports you will find useful to stay
updated on restaurant performance. Consider what additional reports you may wish to review on a regular basis
and make a note of them below.
Self Input
Inventory Reconciliation by Variance
 Weekly Labor Performance Report

















Activity
Pull a copy of these reports, along with the most recent Side By Side report for your area. Ask your coach for help, if
needed.
Spend time analyzing your area’s performance, starting with the Side By Side report. Use the other reports to dive deeper on any
opportunities or to gather additional information about a situation.

On the report, circle any opportunities or data you wish to investigate further. It may be helpful to circle opportunities in red and
reasons for recognition in green.
Continued on next page....
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ARL Activity | Sales & Profit
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1
Orientation
to the Role
Sales
& Profit
Activity

….Continued from previous page
Did you find any opportunities related to:
Sales and/or Transactions? Yes | No

If yes, which restaurant and what is the likely cause (based on the data available): ________________________________
_________________________________________________________________________________________________

Food and Paper? Yes | No

If yes, which restaurant and what is the likely cause (based on the data available): ________________________________
_________________________________________________________________________________________________

Labor? Yes | No

If yes, which restaurant and what is the likely cause (based on the data available): ________________________________
_________________________________________________________________________________________________
Always take action on any opportunities you see in your reports. For each opportunity identified, what should be your next steps or follow-up?
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
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ARL Activity | Sales & Profit
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franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
2
Orientation
to the Role
Sales
& Profit
Activity
….Continued from previous page
Using the data from your reports and information gathered during your restaurant visit ride-along (Impactful
Leadership Workbook Activity), complete a SWOT analysis of your area.
Focus on the biggest strengths, opportunities, weaknesses or threats, or the ones that will have the most impact to your area overall.
Strengths
Opportunities
Weaknesses
SWOT
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Threats
ARL Activity | Sales & Profit
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3
Orientation
to the Role
Sales
& Profit
With Your Coach
Discuss the results of your report and SWOT analysis.

Together, review and explore the data on the Side By Side report, using additional reports to explore further.

Show your coach what data led to your conclusions, what your next steps would be, and why.

Ask your coach to point out any additional opportunities he or she sees on the reports, including any positive results worth
recognition. See if your coach has any additional suggestions for follow-up or next steps.

Share your SWOT analysis and discuss what actions you could take to leverage the strengths and opportunities, and minimize the
impact of weakness or threats.
©2015 KFC Corporation. All rights reserved.
ARL Activity | Sales & Profit
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
4
Orientation
to the Role
On
the Job Experience
Once you have been assigned your area, it’s time to create your schedule and plan. This will set the foundation for success and ensure you
have regularly scheduled 1:1s with your coach and team.
Activity
Create your schedule for the next 3-6 months. If your organization does not have a calendar system, there are
many alternatives you can use:
Google calendars
Day Planner/Appointment Book
 Your smart phone calendar or a free calendar app


Things to consider when scheduling:








Consider weekly, monthly, and quarterly responsibilities, such as 1:1s, business reviews, and bench planning. Refer to TeamKFC for
ARL Success Routines.
Office time or administrative time to plan
Time to get to know your new team
Restaurant visits during all shifts, including late night and on weekends
Flex time between action items and for emergency situations
Work-life balance
Training and weekly RGM meetings
Discuss with your coach how often you should meet and what should be discussed or accomplished
during each meeting
Review your calendar with your coach. Seek feedback on anything you might have missed and if your
schedule is realistic.
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May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
ARL Activity | On-the-Job Experience
1
Orientation
to the Role
On
the Job Experience
With Your Coach
It’s incredibly important to spend the first 6-9 months in role getting to know your new team. Complete the New Leader Assimilation
activity to get to know each other, set expectations, and make for a smoother transition. This should be facilitated by your Coach, HR
Representative, or qualified third party.
Instructions (refer to the Coach’s Guide for facilitator instructions):
Prior to the meeting:
 Agree on a date and time (to least 2 hours), such as during your next RGM meeting.
 Help the facilitator to confirm meeting location, number of participants attending, and secure refreshments and/or lunch, if applicable.
 It is suggested that a social/team building event should follow or proceed this meeting. Brainstorm an activity with your facilitator and/or
team.
During Meeting
 The facilitator will start the meeting with you and your team in the room.
 Introduce yourself and spend up to 10 minutes with a “get to know you” ice breaker.
 Leave the room to allow your team to have an open and anonymous discussion with the facilitator .
 The facilitator will write down questions, expectations, and thoughts from your team. Provide the facilitator with the instructions in the
Coach’s Guide on TeamKFC, if needed.
 The team will be invited to take a 15 minute break. During the break, you will review your team’s responses and comments with the
facilitator and prepare your response. All comments or questions from your team will remain anonymous, with the facilitator acting as
the “voice” for your team.
 When the team returns from their break, the facilitator will prompt you to answer each question or respond to each comment and help
facilitate a discussion around expectations.
Continued on the next page...
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franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
ARL Activity | On-the-Job Experience
2
Orientation
to the Role
On
the Job Experience
With Your Coach
….Continued from the previous page
Example Agenda
9:00-9:15
Coach’s Introduction
9:15-10:-15 Team Assimilation Questions
10:15-10:30 Team Break (Leader Review’s Team Answers)
10:30- 11:15 Leader Responses and Wrap Up
11:15-12:00 Lunch (Provided)
12:00-?
Team Building Activity
Post Meeting
1. Facilitator compiles questions and answers into a brief overview
2. You will distribute a recap to your team and thank them for their participation
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May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
ARL Activity | On-the-Job Experience
3
Orientation to the Role
Advanced
Designed to be taken 6+ months after being assigned an area, the Advanced courses provide additional information and help further develop
your skills in communication, time management, and building team engagement. They also provide a foundation and are prerequisites to the
highly recommended ARL Capstone class.
Resources
Review the Achieving Breakthrough Results (ABR) tools on TeamKFC. Pick 3-5 tools to use frequently to improve efficiency.
Achieving Breakthrough Results (ABR) Tools
Visit the Breakthrough University page to learn more about the ARL Capstone class. This optional but highly recommended class will
continue your learning journey, helping you further develop your leadership skills beyond the online training.
Breakthrough University—ARL Capstone Class
Self Input
Commit to using 3—5 of the ABR tools frequently to improve efficiency and effectiveness. Which ones will you use
and why?
1. _______________________________________________________________________________________________________
2. _______________________________________________________________________________________________________
3. _______________________________________________________________________________________________________
4. _______________________________________________________________________________________________________
5. _______________________________________________________________________________________________________
©2015 KFC Corporation. All rights reserved.
ARL Activity | Advanced
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franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
1
Orientation to the Role
Advanced
Self Input
Now that you’ve been in your role for several months, reflect upon your successes and opportunities so far.
What should you start doing, continue doing, and stop doing? Think specifically about your communication and
time management skills, and your team’s engagement level.
Communication:
Start: _____________________________________________________________________________________
____________________________________________________________________________________________
Continue: _____________________________________________________________________________________
____________________________________________________________________________________________
Stop: ____________________________________________________________________________________
____________________________________________________________________________________________
Time Management:
Start: _____________________________________________________________________________________
____________________________________________________________________________________________
Continue: _____________________________________________________________________________________
____________________________________________________________________________________________
Stop: ____________________________________________________________________________________
____________________________________________________________________________________________
Continued on next page….
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ARL Activity | Advanced
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franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
2
Orientation to the Role
Advanced
….Continued from previous page
Self Input
Team Engagement:
Start: _____________________________________________________________________________________
____________________________________________________________________________________________
Continue: _____________________________________________________________________________________
____________________________________________________________________________________________
Stop: ____________________________________________________________________________________
____________________________________________________________________________________________
Other:
Start: _____________________________________________________________________________________
____________________________________________________________________________________________
Continue: _____________________________________________________________________________________
____________________________________________________________________________________________
Stop: ____________________________________________________________________________________
____________________________________________________________________________________________
©2015 KFC Corporation. All rights reserved.
ARL Activity | Advanced
May be used only by KFC and its franchises and licenses. Unauthorized use, sale, or reproduction is strictly prohibited. Use by KFC system
franchises or licenses constitutes their agreement to be responsible for resulting claims and indemnify KFC, its parent and commonly owned
3
Orientation to the Role
Advanced
With Your Coach
Discuss:

The ARL Capstone class, including a potential date for attendance and how further development of your leadership skills
could improve your area’s performance and culture.

Other opportunities for continued development, such as books, videos (YouTube or TedEd), and shadowing another experienced ARL.
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The plan going forward for 1:1 meetings, including frequency and discussion topics.
Reflect on your first 6+ months:
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What has gone well?
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What opportunities or struggles have you faced?
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What is your plan for overcoming any obstacles or set-backs?
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Have you primarily focused on getting to know your team and restaurants?
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What is your area’s main strengths and weaknesses?
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Which restaurants should you spend the most time at? Why?
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Have you been able to stick to your schedule? If not, what are the reasons and how you can you improve in the future?
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Are you maintaining an acceptable work-life balance? If not, what can you do to make it acceptable?
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ARL Activity | Advanced
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