We are lucky to have in our midst today a person who has earned a very impressive career in the hotel industry. It seems unbelievable that he once was also a young student who dreamed to finish a college in order to sustain a bright future. This dream gave him the inspiration to do and give his best in all his endeavors as a student. He gave honor to his parents when he finished his secondary and collegiate education as full scholar and consistent honor student. He earned his degree in bachelor of science in business administration, major in management accounting graduated in a state college in Bacolod City. But he preferred to join himself in hospitality industry. Our guest speaker has been part of hotel / hospitality industry for almost 24 years, honed by experience in the academe and in the hospitality industry where he had full exposures in hotel operations in Dubai, Which enriched his knowledge and skills in HRM & Tourism, he rose from a simple waiter to a manager, a head of department and now he is one of the Hospitality – Master Trainer. He also served as Human Resources – Skills Development Manager in Riyadh, Kingdom of Saudi Arabia, in a prestigious hotel in Hashimite kingdom of Jordan. At present, he is one of the Hospitality Business Consultant, in Bars, Coffeeshop, Restaurant and Catering here and abroad. He is also often invited as a, Resource Speaker or as a Guest Speaker and Trainer in 39 schools, Colleges and Universities institutions here and abroad My dear parents, an hour would not be enough to site all his other qualifications. Suffice it to say, we are indeed very lucky to have him with us today. Ladies and gentlemen, let’s welcome our Resource Speaker, Mr. Rooyen B. Ojanola! Welcome!!! Hygiene and Sanitation Session 1 PROPER FOOD SAFETY AND HANDLING Hygiene & Sanitation Difference between Clean & sanitize Clean-is to place from garbage or dirt that is visible to human eye. Sanitize-sanitation involves thorough cleaning along thneb place free of bacteria & other micro-organism that can spread disease. Why Sanitation is Important Cleanliness reflects our commitment to guest Cleanliness tells guest that we believe in high quality Clean surroundings help ensure that guest keep coming (repeat patronage) A safe and healthy environment helps attract high quality employees Employees take pride in a clean bar/restaurant Effects of improper sanitation & hygiene Leads to bad reputation of the Bar Declines business prospects Decrease sales and revenue Low employee morale High employee turn-over Possibilties of food/beverage spoilage If staff fails to adopt FIFO method Cross contamination Staff working in production is ailed with infectiuos or contagious disease No label on food & beverage for production & expiry Improper sanitation Causes for food & beverage borne illnesses F & B not stored in correct & prescribed temperatures F & B prepared to long before serving Staff ilness Improper hygiene Uses of left over Inadequate cleaning of equipment Sources to food spoilage Bacteria Viruses Parasites Fungi Food Borne Illnesses: Name Nature Symptoms Time Effect Source Salmonella Beef Poultry Nausea 8-48 hrs People Un-sanitized Flu 1 to 7 days Food Diarrhea Salads Cold Eggs Un-sanitized Food Shigella Listeroises Soil Vegetables Slow growth Headache Flies People 1 to 3 weeks Contaminated Water Proper required Temperature Chilled Temperature = 2degree celcius below Freezing Temperature= -18degree celcius below Room temperature= 18-25 degree celcius Hot Temperature= 65 degree celcius above Chiller Temperature= 5 degree celcius below Traits of Professional Food Handler Always follows hand washing policies Maintainn personal cleanliness Maintain clean & appropriate uniforms and follows dress code Avoids unsanitary habits & actions Maintain Good health Reports illness It is mandatory to wash your hands: After using the restroom Before returning to work after break Periodically during your shifts If you just have handle money After handling aany chemical Cleaning the bar counter • After coughing or sneezing After using handkerchief After handling soiled equipment and bar equipments After engaging in any other activity that may contaminate your hands Ways to avoid cross-contamination Never mix leftovers with fresh one Handle ice and equipments properly Use clean scoops or tongs to pick-up ice Do not store any food or beverage in the ice or refrigerator Avoid touching the outer rim/lid of the glasses when serving the beverages Cleaning Dumpster lids should remain closed Dump cleaning cloths should be stored in the bucket ofd sanitizing solutions Mops should be rinsed and hung up to dry after each use, or it could be used at once only Cleaning chemicals should be stored separately Spray bottles should be labeled Strorage of chemicals Proper Food Handling Dairy products should be refrigerated e.i. All purpose cream, butter, etc. Fruits in the refrigerator must be covered to prevent contamination Danger zone 5c-65c Nothing should be stored in ice used for consumption Garnishes should not be thawed at on bar counters. The exterior will be out of temperature Proper Beverage Handling The correct way to serve, is on tray Never handle the glass where the guest’s lips will touch Always hold the glass at the lower third portion (stem part) Drinks are typically set to the guest’s right When filling the glass with ice never use the glass as a scoop Glasses should be placed upside down Types of Hazards Biological Hazards Physical Hazards Chemical Hazards Personal Notes Never break sanitation rules Eating and drinking inside the bar is prohibited When you have a cold report to work, but do a job that does not involve handling food and beverages Definition Food safety- “protection of food from anything that can harm consumers health”. Bacteria- “invisble life forms that live on and our bodies and through out the world” Formula of Cleaning: Heat + Detergent + Physical effort Formula of Disease: Parasites + Chemical Pollutant Food Contamination- Food unfit to eat/serve because of foreign materials. Food Spoilage-The reduction in the quality of food. Food Poisoning-Illnesses caused by eating contaminated food. HACCP- Hazard, Analysis, Critical, Control, Point Factors that affect Food Safety Personal hygiene Cross Contamination Temperature control Cleaning & Cleanliness Storage & stock Rotation Pest control Hygiene Training Garbage Disposal Premises/Structure Equipment