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Final Exam.docx

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The _______ approach to explain how attitudes are formed was offered by Barry Shaw
dispositional
Question 2
Which of the following models of leadership suggests the motivational function of the leader consists of
increasing personal payoffs to organizational members for work attainment and reducing barriers in
order employees to be more successful?
path-goal
Question 3
_____ is the extent to which the instrument consistently yields the same results each time it is used.
Reliability
Question 4
A constellation of interacting characteristics best describes _________.
personality
Question 5
In _____, the unconditioned stimulus, acting as a sort of reward, is administered during every trial. In
contrast, in ______ the reward results only when individuals choose the correct response.
classical conditioning; operant conditioning
Question 6
The right to seek compliance by others is represented by which of the following?
Authority
Question 7
The concept of power is closely related to the concepts of authority and leadership.
True
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Question 8
Interpersonal attraction of one individual for another is a key element to legitimate power.
False
Question 9
Which of the following is NOT a type of general macro environments and forces?
Corporate culture
Question 10
With which of the following techniques do supervisors record episodes of each subordinate's behavior
that led to either unusual success or failure on some aspect of the job?
Critical incidents
Question 11
The exercise of authority is backed by which of the following?
Legitimacy
Question 12
All of these elements make teams function EXCEPT:
Identical skills
Question 13
Which of these refers to the information society, using knowledge to generate tangible and intangible
values?
Knowledge economy
Question 14
______ organizational structures work best in unstable, complex, changing environments.
Organic
Question 15
Which of the following describe virtual structures?
Boundaryless
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Question 16
According to McClelland, jobs that are best performed alone are more appropriate for:
low nAff (need for affiliation)
Question 17
Effective managers recognize that given the complexity of many tasks, some failures are inevitable.
True
Question 18
Which act prohibits discrimination against people with disabilities in employment, public services, public
accommodations, and in telecommunications?
ADA (American Disability Act)
Question 19
An advantage to involving groups in decision-making is that you can incorporate different perspectives
and ideas.
True
Question 20
Which term describes a collective of individuals who share the same demographic characteristics such as
race, sex, or age?
Identity group
Question 21
For which power, allegiance is based on interpersonal attraction of one individual for another?
Referent
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Question 22
During Performing, the team is starting to work well together, and buy-in to group goals occurs. The
team is establishing and maintaining ground rules and boundaries, and there is willingness to share
responsibility and control.
False
Question 23
Which of the following represents the changes in the overall formal relationships, or the architecture of
relationships, within an organization?
Structural change
Question 24
Best practices for effective recruiting of key leadership hires suggest that every two to three years there
should be a review of high-level leadership requirements based on the strategic plan.
True
Question 25
According to Drucker, corporate culture is more influential than strategy in terms of motivating
employees' beliefs, behaviors, relationships, and ways they work since culture is based on values.
True
Question 26
The starting point for the development of the study of leadership began with:
the great man theory
Question 27
Which of these refers to the application of scientific knowledge for practical purposes?
Technology
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Question 28
Which of the following use teams to combine vertical with horizontal structures?
Matrix structure
Question 29
Which of these describes those activities taken within an organization to acquire, develop, and use
power and other resources to attain preferred outcomes in a situation in which there is uncertainty and
disagreement over choices?
Politics
Question 30
An organization with a horizontal structure is also known as a flat organization because it often features
only a few levels of organizational hierarchy.
True
Question 31
The major implication for managers from Manifest Need Theory is:
that some employee needs are latent.
Question 32
Another name for authority is really expert power.
False (its legitimate power)
Question 33
When people join groups because they want to interact with other people and develop meaningful
relationships, it describes which of the following reasons why they join groups?
Social needs
Question 34
It is largely through discussion and verbal exchange - often heated and passionate - that managers
decide who they wish to be: market leaders, takeover artists, innovators, or defenders of the economy.
True
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Question 35
Which of the following is a condition conducive to political behavior in organizations?
A. Ambiguous goals
B. Limited resources
C. Changing technology and environment
D. Organizational change
E. All of the above
Question 36
Body language and facial expression are examples of which of these?
Nonverbal communication
Question 37
Work serves all of these functions EXCEPT:
a source of alienation
Question 38
______ occurs when an employee or an applicant is treated unfairly at work or in the job hiring process
due to an identity group, condition, or personal characteristic.
Workplace discrimination
Question 39
Which of the following is NOT a typical use of performance appraisal in organizations?
Gaining competitive advantage
Question 40
The need to ensure that one's behaviors are consistent with their attitudes toward the event refers to
which of these?
Behavioral justification
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Question 41
When BA Products managers assume that BA employees will change if they know they will otherwise
face negative consequences, it refers to which of the following?
Deficit-based change
Question 42
Performance management began as a simple tool to drive _____ but has evolved more recently into a
tool used for _____.
accountability; employee development
Question 43
______ are the fastest-growing ethnic group in the United States, growing 72% between 2000 and 2015.
Asians
Question 44
When employees receive (at least a portion of) their rewards as a function of their level of contribution
to the organization, it refers to which of these?
Distributive justice
Question 45
Reflective thinking, delay responding, and adapting are considered passive and destructive responses to
conflict.
False ( its passive and constructive)
Question 46
At ABC Accounting, Inc., Margo is interested in improving the quality of as well as reducing bias when
making nonprogrammed decisions. Which of the following she should focus on?
Talk to other people
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Question 47
_______ technique requires that one team member to assume the role where she or he extracts buried
disagreements within the team and sheds the light of day on them. They must have the courage and
confidence to call out sensitive issues and force team members to work through them.
Mining
Question 48
Tamara want to improve her decision making when she is making programmed decisions. Which of the
following she should focus on?
Heuristics
Question 49
_______ power is power based on performance-reward contingencies.
Utilitarian
Question 50
Which of the following describe conditions when we tend to pay more attention to information that
agrees with our existing beliefs and less attention to information that is contrary to our beliefs?
Confirmation bias
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