NDIS PLAN MANAGEMENT OPTIONS
Who can use NDIS
registered providers
Who can use NDIS
non-registered
providers
Service Agreements
NDIS view as “best
practise”
Who uses Service
Bookings?
Self-managed
Plan-managed
NDIA-managed
Yes
Yes
Yes
Plan Manager has to be a
registered provider.
Yes
A Participant can choose to use
either registered or nonregistered providers
No
NDIS website: The NDIA recommends having a written service agreement so participants and
providers are clear about what each party has agreed to.
Some Plan Managers insist on a Service Agreements being signed between the parties before they will
pay invoices etc.
No
Price - how much can
a Service Provider
charge?
As negotiated by the Participant
and the Service Provider.
However, the budget allocated
on a plan is based on the Price
Guide limits. So, if a higher price
is negotiated, a Participant will
receive less support.
Who manages
payments and
invoicing?
Either receive an Invoice,
request a payment from NDIS,
then pay a Service Provider OR
pay the Service Provider, then
request a payment from NDIS
with a copy of the receipt.
Service bookings are used to set aside funding for an NDIS
registered provider for a support or service they will deliver. A
provider must have a service booking in place to make a payment
claim in the Service Provider Portal.
Price Guide: “access to a wider
range of service providers,
including non-registered
providers whilst remaining in
line with the price limits
contained within this Guide.”
Plan Manager
Within limits of the Price Guide
NDIA
NDIS Code of Conduct applies to all providers, whether registered or not. If a person is not able to
resolve a complaint with an NDIS (unregistered) provider, the person can complain to the NDIS Quality
and Safeguarding Commission. If a complaint raises a compliance issue, the NDIS Commission has
powers to take action. (other options include going to Small Claims Tribunal).
What systems are
available to ensure
quality service
provision?
Registered providers must comply with the conditions of registration, demonstrate compliance of NDIS
Practice Standards and comply with NDIS Code of Conduct.
New initiative: NDIS Worker Screening Database - a register of cleared and excluded workers from all
states and territories to enable national portability of clearances (both registered and unregistered),
support national ongoing monitoring of the criminal history records of workers with clearances, means
NDIS providers across the country can go to one place to sponsor applications and verify the
clearances of prospective workers.
Website: www.ndiscommission.gov.au
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