If status of your printer changes from HP Printer offline to online, then your issue is appropriately resolved. In
case, if it still shows “offline” then users are supposed to print a network configuration report. This report can be
done through the Settings or Wireless menu for your printer.
Next, users should follow these steps.
Firstly, users are supposed to right-click on their printer name, and then choose Printer Properties, and click
the Ports tab.
Next, do select Add Port
Now, do select Standard TCP/IP Port and then click New Port
Subsequently, users are supposed to use the network configuration report they have ran previously to add a
new port -a hostname is preferred
Next, do go back to the Devices and Printers window and then press F5
Lastly, users should check their printer status by clicking it
If status of your HP printer changes from HP Printer offline fix to online, then this issue is appropriately
resolved. In case, if it still shows “offline”, then users should move on to the next section.
Check your connection
Nevertheless, how your HP printer is connected to your device, there are still various reasons for
printer of showing offline status. If users are using a USB cord to connect, then they should ensure
that it is safe and sound in place. If offline issue still persists then users should consider using a
different USB cord.
If users are using a wireless network in connecting to printer then they should follow these steps: Firstly, users are advised to restart their printer by turning it off. Now, they should wait for 10 seconds,
and then do disconnect the power cord from their printer.
Next, do turn off your computer
Now, users should connect the printer power cord to the printer and then turn the printer back on
Thereafter, users should disconnect the power cord from their wireless router
Next, do wait for 10 seconds, before reconnecting it
Now, this will take a few minutes for your internet to come back on
Whenever it connects back, do power on your computer
Next, users are supposed to use the HP wireless setup wizard or the HP Smart software, and then
they should connect their printer to their network
Now, do print a wireless report to see what type of connectivity issues are still existing
Finally, users can find this report in the Network settings or the Wireless menu of their printer.
If HP Printer offline still persists, then it’s a job for your network administrator or router manufacturer.
The connection issues can be assumed to be too complicated to be identified beyond these steps and
so it’s always advised to consult HP technical professionals, if offline problem persists.
Trying printing from another device
The user should to try printing from a different device (mobile phone or laptop), if they think that offline
issues are due to printer errors, a malfunctioned connection can be device-specific. Therefore, users
are advised to connect their HP printer to another computer and see, if this issue is resolved
appropriately. If it resolves issue then then printer is not problem for offline issues.