PR & Communication Strategy & Tactical Work Plan March 1 – May 6, 2019 Prepared by: Gerrard ‘Gerry’ McDaniel PR and Communication Consultant March 11, 2019 1 TABLE OF CONTENTS 1. INTRODUCTION 3 SECTION 1: STRATEGIC PLANNING 2. Strategic Positioning i. Programmatic Objectives ii. Communication Objectives iii. Key Audience Analysis iv. Core Strategies 4 4 4 5 6 3. Communication Channels 7 4. Targeted Media contacts 8 SECTION 2: OPERATIONS 5. Messaging 6. Tactics, Tools & Actions 1 3 SECTION 3: PROCESS MANAGEMENT 7. Monitoring & Evaluation 8. Indicative Budget 1 2 2 INTRODUCTION WHAT IS KingstOOn? The Government of Jamaica, in collaboration with the World Bank is in the final stages of mounting the KingstOOn 3 Animation Conference and Afro-descendant Film Festival to be held at the University of Technology, Jamaica in Kingston over the period April 3-7, 2019 KingstOOn 3 seeks to build on the successes of 2013 and 2016 and again host the biennial display of Afro-descendant culture through storytelling and animated media. This will be executed under three core themes: LEARN, EARN and DISPLAY. CORE OBJECTIVES 1. To provide participants, especially Caribbean animators and associated professionals, with the avenues to continue to LEARN the nuances of the global animation pipeline, by engaging directly with global industry leaders in various aspects of the business of animation, including education; 2. To create opportunities for participants to EARN from their engagement in animation at any level, by facilitating the creation of pitch decks and pairing pre-qualified individuals with potential content; 3. To DISPLAY Afro-descendant animated content in the Animation Film Festival, by showcasing content developed by studios from around the world that speak to the afrodescendant reality (stories, images, music, customs…). WHAT WILL THIS LOOK LIKE? In practical terms, KingstOOn 3 will: Facilitate the exposure of participants to more granular business topics and content specific workshops; Create a space for the exchange of knowledge and experiences, via panel discussions and networking events; Encourage the interaction between producers of content, buyers of content and consumers of content, via speed meetings and networking events; Catalyse the exchange of ideas within the community of practice between Afrodescendant animators, via an Afro-descendant Animation Film Festival; Showcase Jamaica as a rich source of Afro-descendant stories, academic exploration and ultimately animation production; Demonstrate animation as a viable career through its many manifestations (games, nonentertainment, feature films, etc.). 3 SECTION 1: STRATEGIC PLANNING STRATEGIC POSITIONING PROGRAMMATIC OBJECTIVES The specific objectives of KingstOOn are to: 1. Generate Employment Leads for graduate of Animation Programmes; 2. Generate co-production and outsourced leads; 3. Promote ‘Brand Jamaica’ in the animation and film industry; 4. Create learning opportunities in current and future trends; 5. Generate broadcasting lead; 6. Stakeholders input for animation policy development. COMMUNICATION OBJECTIVES CONTEXT These objectives are pegged to the realities of the consultant being contracted within the final 5 weeks of the staging of the event. In this regard some of the immediate needs will be different from those typical of the foundation planning and activation phases. CURRENT PRIORITY OBJECTIVES 1. Accelerate visibility a. To ramp up national and regional visibility of the event among the primary target audiences. b. To deepen engagement among the primary stakeholders in KingstOOn about all aspects of the event. 2. Facilitate active participation a. To drive registrations though the designated online portal by piquing interest in and excitement about the offerings at KingstOOn 3 b. To create a core of allied advocates /surrogate voices from among the partners to swell the share of voice in the marketplace. 3. Branding & Reputation Management To protect and burnish brand KingstOOn as one of the premier animation industry events in the wider Caribbean, the regional Diaspora and among peoples of African descent. a) Promote ‘Brand Jamaica’ within the animation and film industry b) Branded collaterals and wearables to reinforce visual mark and slogan in the minds of targeted audiences c) Enhance the lived experience at KingstOOn 3 by attention to details which delight participants and facilitate their desired outcomes. d) Pre-empt and manage reputational risks & rapid response to dissatisfaction e) Post event promotion of outcomes to create desire/demand for a possible staging of KingstOOn 2020 4 KEY AUDIENCE ANALYSIS TARGET AUDIENCES (Interest groups we want to reach) Youths – ages 16-35 years with the potential and interest to be actively engaged in the animation industry. DESIRED ACTIONS Sponsors & directly vested stakeholders Public sector partners GoJ officials OPM & key ministries (MOEYI, MLSS, MSET, MCGES, MICAF & MECJC) Reps. from the multilateral community Traditional Mass Media Local, Regional, International, Trade specific News – Economic Growth, Business, Technology Arts, Culture & Entertainment Youth Career and Education Social Media Influencers Bloggers, Vloggers, Micro-bloggers Consumers of animated outputs Architects, Manufacturers, Music studios, producers, Song writers Fashion designers, curators Marketing & advertising agencies NEET Youths & the community of Persons with special needs (How we would like them to respond) Follow KingstOOn feeds via social media channels (Facebook, Twitter & Instagram) Subscribe to the last 3 weekly newsletters Actively engage via these platforms Register to attend via website www.kingstoonfest.com Become advocates by sharing the content, encouraging others to attend. (reg field for how you heard about KingstOOn and have a drawing?) Attend KingstOOn 3 at Utech April 5-7, 2019 Share stories about their experiences – during and after the event (SM spot prizes?) Endorse event, come on board Expand existing involvement Share their KingstOOn stories GOJ communicators, executives & international development partners to share stories within their spheres of influence Attend KingstOOn 3 and interact with the youth Carry content from official releases Interview participants and carry stories in the lead up to the event Subscribe to the last 3 weekly newsletters from which to harvest stories Sponsor the exposure of some content via their platforms Create original content for their channels Share KingstOOn generated content Attend & cover KIngstOOn 3 Share their experiences at the event post facto Attend and actively participate in KingstOOn 3 Cover KingstOOn events Share content about their KingstOOn 3 experiences Engage with young animators at the event Attend and participate in KingstOOn Grant interviews to facilitate positive stories about the event. [Sign language in some sessions? Ramps? Blind friendly?] Animation Industry operatives Local and International distributors, producers and broadcasters of animated content, Animation studio executives, Animation Education Stakeholders (Programme Directors, Instructors and students )Active Animators 5 Advocate for and attend KingstOOn 3 Attend and cover the KingstOOn events Share expertise with participants and other attendees Share stories about their KingstOOn experience within their circles of influence. CORE STRATEGIES 1. Engage in active social listening – both online and off to get clues about shifting target audience preferences. 2. Feed internal communication channels to increase the likelihood of a sense of ownership of the event. This should be augmented with active listening 3. Build a coalition of advocates across interest groups and seek out influencers within the primary target audience 4. Disaggregate information distribution into hubs of interest groups 5. Regularly populate all social media channels with morsels of timely information and reminders 6. Leverage the special interests in traditional media to prompt unsolicited requests for coverage and publication. 7. Engage trusted/ high value social media influencers on the same basis as traditional media (eg Huffington Post as regular invite to daily White House briefings in the US) 8. Blend direct engagement with mediated platforms as far as possible. 9. Synchronize messaging on social media with live interviews and other media publications to reinforce messaging and prompt double screening 10. Utilize GoJ expertise where mutually beneficial. For example i. JIS to handle media accreditation ii. Press Secretary to sensitize the Ministries, Departments & Agencies through her network within the Government Communicators Group. iii. Request mutual web page links for Kingston online promotional banner 11. Monitor and facilitate the delivery of all sponsors entitlements, particularly those to be carried in the communication products (press releases, collaterals, media engagements, signage and visible participation in the events at KingstOOn 3) 12. Explore proximity marketing solutions with KingstOOn sponsors as a value-added proposition 6 COMMUNICATION CHANNELS TOOLS: A robust menu of comms products is already on tap with others currently in production. DIGITAL: Social media channels are attracting engaged followers. Web site being reconfigured. TRADITIONAL: Sponsorships have guaranteed TV, radio, print and signage options COLLATERAL: Magazine, programmes, wearables in production. Partnerships will supplement. TARGET AUDIENCES PRIMARY COMMUNICATION CHANNELS (Interest groups we want to reach) Youths – ages 16-35 years with the potential and interest to be actively engaged in the animation industry. Sponsors & directly vested stakeholders Public sector partners GoJ officials OPM & key ministries (MOEYI, MLSS, MSET, MCGES, MICAF & MECJC) Reps. from the multilateral community Traditional Mass Media Local, Regional, International, Trade specific News – Economic Growth, Business, Technology Arts, Culture & Entertainment Youth Career and Education Social Media Influencers Bloggers, Vloggers, Micro-bloggers Consumers of animated outputs Architects, Manufacturers, Music studios, producers, Song writers Fashion designers, curators Marketing & advertising agencies NEET Youths & the community of Persons with special needs Animation Industry operatives Local and International distributors, producers and broadcasters of animated content, Animation studio executives, Animation Education Stakeholders (Programme Directors, Instructors and students, Active Animators) How are we most likely to find them 7 Social media driving to website & e newsletter WhatsApp Collaterals among influencer groups and at educational, social venues (churches) Targeted traditional media (Youth Link advert?) Event branding and interactive interfaces Direct contact – phone, mail, online and face to face meetings Newsletter Media advertising Targeted digital marketing Event branding Curated media contact lists Online tagging Electronic press kits with backgrounders Briefing Editorial board meetings Press releases Story Pitching Media advertising Event branding Direct tagging, following Business/Tech stories in traditional media Direct contact via digital media Digital Marketing Trade Associations Trade publications High visibility traditional media Event branding Umbrella institutions & GoJ agencies Social media Community advocates Digital Marketing Direct communication Trade publications Traditional media Event branding TARGETED MEDIA CONTACTS This list is organic and will evolve continuously CATEGORY Print – local Broadcast – local TV Broadcast – local RADIO Online MAGAZINES CARIBBEAN REGIONAL INTERNATIONAL TARGETED MEDIA CONTACTS Gleaner News – Damion.mitchell@gleanerjm.com | editorial@gleanerjm.com Arts & Education – amitabhsharma@gmail.com Entertainment – nashauna.lalah@gleanerjm.com | star@gleanerjm.com Business – lavern.clarke@gleanerjm.com | business@gleanerjm.com Youth – yl.jamaica@gmail.com | Technology – kareem.latouche@gleanerjm.com Women – flair@gleanerjm.com | tickoya.joseph@gmail.com | starlit_tk@hotmail.com The Observer News – sankeyp@jamaicaobserver.com | balfordh@jamaicaobserver.com Business – ricky.browne@gmail.com | hanniffa.patterson@gmail.com Entertainment – bonittob@jamaicaobserver.cm | johnsonr@jamaicaobserver.com Careers & Education – thompsonk@jamaicaobserver.com | kimonesadekie@gmail.com Women – clarkep@jamaicaobserver.com | allwoman@jamaicaobserver.com | petulia_c@yahoo.com TVJ News rjrnews@rjrgleanergroup.com | masters.oshane@gmail.com earlamox@gmail.com Business – dashan.hendricks@gmail.com | Local – Judith.alberga@televiisonjamaica.com Smile Jamaica – shauna.cushnie@televisionjamaica.com CVM News news@cvmtv.com | Business - allmedia6@cwjamaica.com | CAS sunrise@cvmtv.com RETV: info@reggaeentertainment.com | JNN: sharpe.mx@gmail.com Business Access TV – news@batv.com | denzie@batv.com JIS TV - tv@jis.gov.jm | edit@jis.gov.jm | IRIE FM bschmidt@iriefm.net | natcamja@yahoo.com | news@iriefm.net zipinfo@cwjamaica.com RJR 94 FM News: rjrnews@rjrgleanergroup.com Courtney.barrett@rjrgleanergroup.com Hotline: Nicole.thomas@rjrgleanergroup.com Sunny Side Up: Monique.whitfield@rjrgleanergroup.com Beyond the Headlines: camillewilliams1995@gmail.com Too Live Crew: markland4u@yahoo.com ; mcburger550@yahoo.com Nationwide News Network: news@nationwidenewsnetwork.com treid@nationwidenewsnetwork.com vlderby@outlook.com chughes@nationwidenewsnetwork.com karakpowell@hotmail.com POWER 106: power106@cwjamaica.com JIS: radio@jis.gov.jm LOOP News Caribbean al.edwards@loopnewsgroup.com | al@trendmediagroup.org Julian.richardson@loopnewsgroup.com | claude.mills@gmail.com | Caribbean 360 editor@caribbean360.com |Caribbean Journal abritell@caribjournal.com Silicon Caribe – siliconcaribe@gmail.com | Carib Direct – editor@caribdirect.com Teen VybZ teenvybemagazine@gmail.com : Ja Business Mag: ederizzio@masaka.com T&T Guardian: robert.alonzo@guardian.co.tt |T&T Express: omatie.lyder@trinidadexpress.com T&T News Day: newsday@newsday.co.tt | CMC B/dos: nicole.b.best@gmail.com Cbbean News Now: editor@caribbeannewsnow.com |Guyana Times: wnigel10@hotmail.com news@guyanatimesgy.com Kaieteur News: adameharris@yahoo.com | IRIE JAM Radio info@iriejam.com Animation Magazine – edit@animationmagazine.net Cartoon Brew Miami Herald: jcharles@miamiherald.com Associated Press: Washington Post: GOJ MEDIA & National Comms Allies: nemsfrancis@yahoo.com | naomi.francis@opm.gov.jm 8 SECTION 2: OPERATIONS |MESSAGING 1 HEADLNE ANGLES /THEMES Reloaded & Ready – REGISTER NOW Animation – Youth Designing the Future LEARN, EARN & DISPLAY @KingstOOn 3 SUPPORTING TALKING POINTS – TO BE FINALIZED KingstOOn 3 is all set and ready to roll April 5-7, 2019 at Utech’s main campus in Papine Register NOW and bring your circle – it’s more fulfilling in company Building on 2013 & 2016 and poised to go higher – from 2 days to three Themes are the same – LEARN, EARN, DISPLAY All competitions closed, finalists selected (List of categories) Full slate of high-quality speakers – range of topics, local, regional, international Visually and tactically exciting – Wacom – Cintiq battle, ANJ & Cosplay Maintaining Caribbean flavor with global outlook Consolidating position as an emerging animation hub with near shore advantage to North America Robust partnerships = national/regional movement Opportunities for investment, career options, more choices for consumption Youth centered and driven by millennials & centennials – new Industry --- State Minister as Brand Champion A shot in the arm for disproportionately high youth unemployment rates – latest figures? Leverages their skills and passions to create value and to enhance economic growth & job creation Gender neutrality is one advantage of tech-driven businesses Exciting and refreshing new ways of preserving core values and relaying OUR history KingstOOn 3 is presented by the Office of the Prime Minister under the World Bank-funded YEDAI Project List partners 3-day animation conference and film festival Event Dates: April 5-7, 2019 | Venue – University of Technology, Jamaica Preceded by developmental bootcamp for pitch finalists – April 3-4 3-track rationale - LEARN: Live & direct interface with global industry leaders as they share insights about the global animation pipeline, including the nurseries of education, coaching & mentoring - EARN: Practical insights on the tools of the trade to set up income generating and sustainable business models. The exchanges come through formal workshops, panel discussions, networking and B2B sessions - DISPLAY: Feast all your senses on finished products in the KingstOOn 3 African Descendant Int’l Film Festival 1 MESSAGING /2 HEADLNE ANGLES /THEMES Race to the top Family Fun in a safe location & FREE Hub of the Globe – International Film Festival World Class Speakers Opportunities for all SUPPORTING TALKING POINTS – TO BE FINALIZED Finalists prepped and ready to go as thy compete for bragging rights Participant involvement in live battles to ramp up the excitement --- Wacom Cintiq battle as a prime example Fantastic prizes – software, hardware, internships, scholarships – list them Affirmative action to spread the recognition – Jamaican, Caribbean, International levels – details Returning champions defending turf Multiple categories for some finalists KingstOOn is FREE Register NOW Online portal is www.kingstoonfest.com Range of activities – kids to investors | Engaging and interactive sessions | Flag the Wacom Cintiq live battle Curated from high quality stock of Afro descendant content – 75%+ animated content | Regional & International studios Short films – NOT submitted for competition, but enjoyment | Interactive format including exchanges with film makers OUR stories, aesthetics and culture – images, music, customs Schedule & venue – names, directors, blurbs? Possible deal with Palace for a summer re-run? Funds partially to schools of animation ? Breaking into international market with local content Sesame Street Content Hunt Success story testimonials – Coretta Singer + Rich and varied formats – workshops, panels, coaching (eg pre -event pitch bootcamp) Investor programme Women in Animation Affirmative action to clear a growth path to the top Cycles of success – winner to featured speaker – Coretta STORYTELLING AGENDA PRE-EVENT: 5 press releases – 1 Curtain raiser + 4 targeted | 10 interviews (2 TV + 8 radio) 1 editorial board meeting | Daily social media posts x 4 @ KINGSTOON: POST-EVENT Reportage on opening & closing ceremonies 2 releases – Curtain closer + winners gallery Ongoing – real time via social media 3 interviews with winners (2:1 radio/TV) post event via releases – one per day 2 weeks social media morsels (5-3 daily) 2 TACTICS, TOOLS & ACTIONS CORE STRATEGIES Engage in active social listening – both online and off to get clues about shifting target audience preferences. Feed internal communication channels to increase the likelihood of a sense of ownership of the event. This should be augmented with active listening Build a coalition of advocates across interest groups and seek out influencers within the primary target audience Information distribution by interest group hubs Regularly populate all social media channels with morsels of timely information and reminders Leverage the special interests in traditional media to prompt unsolicited requests for coverage and publication. Engage trusted/ high value social media influencers on the same basis as traditional media ( Blend direct engagement with mediated platforms Leverage communication expertise, channels and systems across the Public Sector and with partners to build goodwill for the KingstOOn brand and create internal stakeholder buzz for KingstOOn 3 TACTICS TOOLS & ACTIONS Daily dipstick check-ins and weekly reviews Reportage and consultation Social and social media interactions Stakeholder analysis Social calendar Direct contact and pitching Incorporate new media and social media influencers into media targeting, follow and tag as appropriate Synchronize messaging on social media with live interviews and other media publications to reinforce messaging and prompt double screening JIS to handle media accreditation Press Secretary to sensitize the Ministries, Departments & Agencies through her network within the Government Communicators Group. Explore proximity marketing solutions with KingstOOn sponsors as a value-added proposition Run a parallel customer care intervention for partners and sponsors of KingstOOn 3 Monitor and facilitate the delivery of all sponsors entitlements, particularly those to be carried in the communication products 3 Charts from Google analytics Corrective actions or enhancement Summary notes Formal Documentation Running notes to feed formal documentation Corrective Action Segmented distribution lists | assessment | documentation Contribute copy | edit | revise | assess impact Deploy messaging guide for pitch documents Follow up, monitor, document Update media lists to include wider range of new media outlets and influencer Populate social media content calendar with live interview and print /online media publication schedules Negotiate for incorporation into letter of agreement Link newsletter mail out to the government communications group Request mutual web page links and social media tagging for key ministries – OPM, MLSS, MOEYI, MOEGJC, MCGES, MSET Activate mutual tagging on social media platforms Request mutual web page links for KingstOOn online banner Discuss with product sponsors & facilitate with Flow Develop a log to cross check all press releases, collaterals, media engagements, signage and visible participation in the events at KingstOOn 3 SECTION 3: PROCESS MANAGEMENT | MONITORING & EVALUATION COMMUNICATION OBJECTIVES Accelerate visibility To ramp up national and regional visibility of the event among the primary target audiences. To deepen engagement among the primary stakeholders in KingstOOn about all aspects of the event. Facilitate active participation To drive registrations though the designated online portal by piquing interest in and excitement about the KingstOOn 3 offerings To create a core of allied advocates /surrogate voices from among the partners to swell the share of voice in the marketplace. Branding & Reputation Management To protect and burnish brand KingstOOn as one of the premier animation industry events in the wider Caribbean, the regional Diaspora and among peoples of African descent. Branded collaterals & wearables Pre-empt and manage reputational risks & rapid response to dissatisfaction Promote ‘Brand Jamaica’ within the animation and film industry Enhance the lived experience at KingstOOn 3 by attention to details, which delight participants and facilitate desired outcomes. Any possibility of touch screen/ online evaluation portal to harvest feedback? Post event promotion of outcomes to create desire/demand for a possible staging of KingstOOn 2020 Fiscal prudence OUTCOME INDICATORS Number of impressions Reach, engagements, conversions, Advocacy actions Number of media interviews Number of press release pickups As above TARGETS Per consultant’s TOR Registration numbers directly linked to communication interventions Per consultant’s TOR Number of advocates actively enlisted 1 brand champion 2 other influencers Number of risks identified and averted Number of risks handled and mitigated Per consultant’s TOR 70% rate of Number of crises managed and resolved Number of positive mentions in editorial copy Number of favourable mentions of destination in the context of KingstOOn initiative Participant feedback – qualitative (scale of tone - Likert scale) Number of positive ratings / total feedback logged Number of impressions Reach, engagements, conversions, Advocacy actions Number of media interviews Number of press release pickups Variance from budgeted allocations 1 Desired outcome/ total incidents TBD Per Consultant’s TOR Within 10% INDICATIVE BUDGET TO BE SUPPLIED BY FINANCIAL SPECIALIST 2