Spoken English
COMMUNICATION OVER PHONE
Powerful Phone
Talk
In this session we will
identify and
classify typical
phone vocabulary
expressions for
introductions
responding to
requests,
clarifying
information.
closings,
WHEN YOU BEGIN A PHONE
CONVERSATION WITH
SOMEONE NEW,
IT'S IMPORTANT TO STATE YOUR
NAME, WHO YOU ARE, AND
THE PURPOSE FOR THE CALL.
IF YOU ALREADY KNOW THE
PERSON, JUST YOUR NAME AND
PURPOSE WILL DO.
Hello, this is Ben Robinson.
Hello, this is Jerry Russell. I work at ABC
Company, and I'm calling about my order.
Good morning. My name is Suzy Lee with
Georgia Tech. I heard your presentation at
the conference, and I would like to discuss it
with you.
Hello, this is Olivia Moore from Dr. Brown's
office. I'm calling to confirm your
appointment.
• First, let's look at the different ways
to say yes
• there may be situations when you
need to reject a request or you don't
have an answer for the request, so
here's some polite ways to say no.
How to close a Conversation
let's talk about what language to use when
you close a conversation.
Use a professional, friendly expression that let's
the other person know you've enjoyed the call
and want to continue the relationship.