If it uses a WSD port then users are advised to follow these steps (but skip this section if it doesn’t)
Firstly, users are advised to search Windows or ask Cortana for Services
Next, they should scroll through the list to find Function Discovery Provider Host and Function Discovery Resource
Publication
Now, do check the Status and Startup type columns
If they are running and the startup type is automatic, then users are recommended to go to the next step
If they are showing up blank with a manual startup type, then users should right-click the name and select Properties
Next, they should change the startup type to automatic
Now, do click Start under the service status and then click OK
Next, do go back to the Device and Printers window and then press F5
Lastly, users should click their printer name and then check the status
In case, if status changes from HP Printer offline to online, then your offline issues are resolved. If it still displays “offline”
status then users should print a network configuration report. This can be amicably be done through the Settings or Wireless
menu for your HP printer.
Do follow these below-mentioned steps.
To begin with, users should right-click on their printer name, and choose Printer Properties, and then click the Ports tab.
Next, they should select Add Port
Now, do select Standard TCP/IP Port and click New Port
Next, users are supposed to use the network configuration report they have ran previously to add a new port -a hostname is
preferred
Now, they should go back to the Devices and Printers window and then press F5
Lastly, users should properly check their printer status by clicking it
•
Check your connection
• On the other hand, how user’s printer is connected to their device, there are still many reasons for printer of showing offline status. If users are using a
USB cord to connect, then they should ensure that it is safely in place. If offline issue still continues then do consider using a different USB cord.
•
If users are using a wireless network in connecting to printer then they should follow below-mentioned steps: -
a)
Firstly, users are advised to restart their printer by turning it off. Now, they should wait for 10 seconds, and then disconnect the power cord from their
printer
b)
Now, they should turn off their computer
c)
Next, users are recommended to connect the printer power cord to the printer and then turn the printer back on
d)
They should disconnect the power cord from their wireless router
e)
Now, do wait for 10 seconds, before reconnecting it
f)
This will take some minutes for your internet to come back on
g)
Whenever, it connects back, then users should power on their computer
h)
Next, users are advised to use the HP wireless setup wizard or the HP Smart software, and then they should connect their printer to their network
i)
Now, users are highly advised to print a wireless report to see what type of connectivity issues are still existing
j)
Finally, users can find this report in the Network settings or the Wireless menu of their printer.
• If offline status of your HP printer still continues, then it’s a job for your network administrator or router manufacturer. The connection issues can be
intricated enough to identify beyond these steps and so it’s highly advisable to consult tech pro, if offline problem still exists.
•
Do try to print from another device
• The users are recommended to try printing from a different device (mobile phone or laptop), if they think that offline issues are because of printer errors, a
malfunctioned connection can be device-specific. Therefore, users should connect to another computer and see, if this issue is resolved appropriately. If
printing is possible from another device then printer offline is not problem for offline issues.
•
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