HP PRINTER OFFLINE Steps to change HP printer status from Offline to Online If users are receiving message of HP Printer Offline, then this can be infuriating and dispiriting for them. It does not mean that your HP printer is broken but is not communicating properly with the device sending the print job. Unfortunately speaking, your HP offline printer will not be able to receive new print jobs and cannot process them. Therefore, it’s very important to resolve these issues appropriately. For this reason, users are advised to follow the troubleshooting guide to fix these HP Printer Offline issues. The main reasons responsible for HP Printer Offline are: Outdated drivers Connection issues A Settings error It should be noted that every of these reasons will be having a different resolution process. Thus, it’s important to have a look at these problems and also credible resolutions to get back online for new printing jobs. The given set of instruction are going to address wide range of issues, which are related to HP Printer Offline. Therefore, it’s highly advised that users should follow these instructions stepwise to fix the issues. Option 1 - Run HP Print and Scan Doctor The users are advised to use the HP Print and Scan Doctor application for identifying as well as solving errors. The users can find this special version which are designed to resolve offline issues by clicking link https://www.hp.com/us-en/shop/techtakes/why-is-my-hp-printer-offline Next, do open the application called HPPSdr.exe by clicking it from the download location and allowing it to run. The users should be in administrator mode to do this action. If users are prompted, then they are supposed to choose Yes to trust the file source because it comes directly from the HP tech support team Now, users should click Start and then choose their printer If their printer is not listed, then they should restart their printer, and then click Retry in the Print and Scan Doctor application. • Option 2 - Set the default printer • The users are advised to specify their default printer preference. Thereafter, they should follow these set of steps for resolving this issue for Windows 10. Before beginning these set of steps, users should ensure that they have downloaded and installed all of the updates for the Windows 10 operating system. • For Windows 10 users a) Firstly, users are advised to use the search box or ask Cortana to open Devices b) Next, do select Printers & scanners c) Users should ensure that the box next to “Let Windows manage my default printer” is unchecked. Now, they should click the box to unselect it, if necessary d) Now, users are supposed to choose their printer from the provided list e) If your printer is listed multiple times, then users are advised to accurately select the version which is showing an idle or online status f) Next, do click Manage g) Lastly, do click Set as default • •
