Employee motivation
A presentation to staff of Serenity Centre
By Samuel Kimbowa
MPH-HP, BCP, CAMHS, OT.
Psychotherapist @ Butabika Hospital and training officer, Holistic mental
health care project, Kyambogo University
Introduction to motivation
• Every situation of adversity, carries with it an equivalent seed of
opportunity. Napoleon Hill.
• “If a man is right, his world would be right”.
• “Opportunities are usually disguised as hard work, so most people
don’t recognize them”
Introduction to motivation……………
Introduction to motivation……………
But there is a problem
• Employees are not motivated
• There is low morale and a high
turn over.
• The company is not prospering
There is a problem……
The manager needs to figure out how to
increase staff motivation
He tries to make workers excited………
He puts up motivational quotes around the
workplace
He tries to instill fear…….
He even tries to entice them……….
All these fixes work for a while……..
But none of these seem to work for long……
So what should managers do………………?
• To answer this question we need
to understand…..
Motivation
• Meaning
• Features
• Importance
• Determinants
• Theories (contents, process, reinforcement)
• How to motivate employees
• How employees can motivate themselves
• Non financial incentives
• Morale and productivity
Motivation
• Internal and external factors that stimulate desire and energy in
people to be continually interested in and committed to a job, role,
subject and to exert persisted effort in attaining a goal.
Why do we change?
External regulation
Introjected
regulation
Identified regulation
Intrinsic regulation
“My doctor /
environment wants me
to change...”
“Otherwise I am feeling
myself guilty / ashamed
/ lazy,...”
“This way I can achieve
my goals,...”
(health, social, ...)
“I like /enjoy being
physically active”
Internal expectations
Shame
Feelings of guilt
Essential for self-esteem
Personal importance
Meaningful
External expectations
Rewards
Punishments
Controlled motivation
Pleasure
Passion
Interest
Challenge
Autonomous motivation
Characteristics or features of motivation
• Personal and internal feeling
• Art of stimulating someone or yourself
• Produces goal-directed behaviour
• Motivation can be either positive or negative
• The central problem of motivation is HOW
• Motivation is system oriented
• Motivation is different from satisfaction
Importance of motivation
• Puts human resources into action
• Improves level of efficiency of
employees
• Leads to achievement of organisation
goals
• Builds friendly relationships
• Leads to stability of the workforce
Motivation is important to an individual as…
• Motivation will help him achieve his personal goals
• If an individual is motivated, he will have job satisfaction
• Motivation will help in self-development of individuals
• An individual will always gain by working with a dynamic team
WHAT MOTIVATES PEOPLE
What motivates people
External Rewards
Internal Rewards
• Salary
• Achievement
• Working conditions
• Responsibility
• Benefits
• Recognition
• Environment
• Feedback
• Learning and growth
WHAT MOTIVATES PEOPLE
• Achievement
• Responsibility
• Recognition
• Feedback
• Learning and growth
• Recognize achievements through programs
that showcase performers.
WHAT MOTIVATES PEOPLE
• Achievement
• Responsibility
• Recognition
• Feedback
• Learning and growth
• Have volunteer programs and other
programs that enable employees to
showcase their responsibility towards each
other and the society at large.
WHAT MOTIVATES PEOPLE
• Achievement
• Responsibility
• Recognition
• Feedback
• Learning and growth
• Recognize winners through awards like
Service Quality Awards, Best Operations
Awards, Best Trainer Awards, etc.
WHAT MOTIVATES PEOPLE
• Achievement
• Responsibility
• Recognition
• Feedback
• Learning and growth
• Follow a system of feedback and
performance appraisal i.e the 360o system
in which both the boss and subordinate
participate.
WHAT MOTIVATES PEOPLE
• Achievement
• Responsibility
• Recognition
• Feedback
• Learning and growth
• Give a lot of importance to training and
development and have various training
academies to cater to various sections of
employees.
• Analyze training needs to recognize
competency gaps and impart knowledge
through customized training programs.
WHAT MOTIVATES PEOPLE
In addition to the external and internal awards, have:
•
Employee engagement
•
Challenging job profiles
•
Keep them self-motivated
•
Good projects
•
Job rotation
•
Job security / stability
•
Good team, co-workers, bosses
Motivation is important to business as
• The more motivated the employees, the more empowered the team
is.
• The more is the team work and individual employee contribution, the
more profitable and successful is the business
• During period of amendments, there will be more adaptability and
creativity.
• Motivation will lead to an optimistic and challenging attitude at
workplace
Determinants
Theories of motivation
Theories of motivation
Theories of motivation
Alderfer’s ERG theory
There are three groups of core needs; Existence, Relatedness and Growth
David McClelland's theory of needs
Cognitive evaluation theory
Goal setting theory (Edwin Locke)
Reinforcement Theory
• The assumption is that behaviour is a function of its consequences
Job design theory
• It identifies five job characteristics
and their relationship to personal
and work outcomes
Adam’s Equity Theory
Expectancy theory
How to motivate employees
• Motivating unique group of workers
• Motivating a diverse workforce through flexibility
• Men desire more autonomy than do women
• Women desire more learning opportunities, flexible work schedules, and
good interpersonal relations
How to motivate employees
How to motivate employees
How to motivate employees
How to motivate employees
How to motivate employees
Non-financial methods of motivation
• Job enlargement
• Job rotation
• Job enrichment
• Team working and empowerment
How employees can motivate themselves
• No matter what your job may be—boss or employee you owe it to
yourself to find satisfaction in your job as long as you have it.
• Satisfaction is a mental attitude. Your own mental attitude is the one
thing you possess over which you alone have complete control
• You are more apt to find satisfaction in your job if you do “what
comes naturally”—that for which you have a natural aptitude or
liking.
• When you take a job that doesn’t “come naturally” you may
experience mental and emotional conflicts and frustrations.
How employees can motivate themselves?
• You can, however, neutralize and eventually overcome such conflicts
and frustrations—if you use Positive Mental Attitude (PMA).
• How?
• You can control your mental attitude by the use of self-motivators.
• If you set a goal, you are more apt to recognize things that will help you
achieve it than if you don’t set a goal.
• To succeed in anything, it is necessary to know the rules and understand how
to apply them. Engage in constructive thinking, study, learning, and planning
time with regularity.
• Get into action.
What about routine work?
• This seems like a real challenge to us: there are a lot of people who
have jobs that are “just too darned daily.”
• One of the secrets of job satisfaction is being able to “see beyond the
routine- your work is leading somewhere.
• You’ll find satisfaction in routine chores only when you see them as
stepping-stones. Each chore a stone, leading in a direction that you
choose.
• This is largely your mental attitude.
Morale and productivity
Morale and productivity
So now the manager knows the way to structure pay and rewards to leverage the
drive to acquire (not just base pay)
The manager also knows that the acquire drive is relative
And you need to know what your employees think
And you need to know what your employees
think
And the manager knows that the drive to acquire is about more than just money
But also employees have a drive to bond
Bonding is an innate drive that helps employees feel part of the group
These bonds will instill loyalty and engender positive emotions
about the organisation
So the manager knows how to foster bonding and create opportunities
for social interaction
Which leads to employees identify themselves as members of the team
Now after all these motivation. His
employees/team become
The company creates teams of super heroes
Who come to work motivated and engaged
The organization/company prospers…….
Manager and employees get promoted with better pay and
other incentives…….
Thank you for listening…………………
Email: kimbowas@gmail.com