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BRINGING OUT
THE BEST IN
PEOPLE
ALAN LOY MCGINNIS
HELPING OTHER PEOPLE GROW CAN BECOME LIFE’S GREATEST JOY
TABLE OF CONTENTS
Contents
THE PSYCHOLOLOGY OF MOTIVATION ________________________________________________________________ 1
SKILL OF ART IN MOTIVATION __________________________________________________________________________________1
Expecting the best _______________________________________________________________________________________ 2
A Tailor-made plan of Motivation _______________________________________________________________________ 3
A commitment to excellence ____________________________________________________________________________ 4
Establish high standards for excellence _________________________________________________________________________4
The Management Failure ________________________________________________________________________________ 5
Building inner drive _____________________________________________________________________________________ 6
THE SECRET OF PARLAYING SMALL SUCCESSES INTO LARGER GAINS ____________________________ 8
THE PSYCHOLOLOGY OF MOTIVATION
“Attitudes are more important
than facts”; Karl Menninger , MD
THE MOST POWERFUL WEAPON ON EARTH IS
THE HUMAN SOUL ON FIRE- Ferdinand Foch
SKILL OF ART IN MOTIVATION
I.
a.
b.
c.
d.
INSPIRATION;
Sources of Inspiration; who motivates you
Longing for inspiration; People do not being lethargic and bored. They will welcome the manager
who could teach them to enjoy their work, or a teacher who will impart them to love learning
The complexity of inspiration; ability/ extra effort to motivate people
How one mother inspired her children: Sandra Day O’Connor story
2.
MOTIVATION
a. The Power of motivator; we can all be highly motivated with a good leader
b. Motivation is not Manipulation: Manipulator is persuading people to do something not their best
interest but his/her personal interest; Motivator is finding goals that both sides will benefit, then weld
together high achieving , high morale partnership to achieve the goals
c. Building high morale: Morale builders build an allowance for conflict among the group because
there is corridors of communication.
-able to get groups to cooperate with a minimum of sparks
Page
1
d. When critical mass occurs in a group: Skilled motivators carefully put together combinations of
people that will ensure a positive mental set from the beginning. “Enthusiasm is contagious”
Expecting the best from the people you lead“art of finding the good side of everyone and building on
that”
2. “Turning one into a thief” – by assuming a negative attitude
and reflecting back to people all the data about their
weaknesses, you put them in touch with their faults and their
behaviors become worse.
“By assuming a positive attitude and concentrating on their
strong aspects, you put them in contact with their good
attributes and their behavior becomes better.
3. Believing the best intentions; You have great potential”
4. The Pygmalion Effect
5. Centering on Strengths rather than weaknesses
6. The Pleasure of Discovering Hidden talent
7. A climate in which to grow
8. The nature of Human spirit
9. When people change
10. The capacity for stretching “Let’s tell our young people that
the best books are not yet written; the best paintings have
not yet been painted; the best governments are yet to be
performed; the best is yet to be done by them.
11. Capitalizing on the desire to succeed ; Every person believes
that he/she has greater possibility
12. “she wanted me to succeed more than I did”
1.Expect the best from
people you lead.
2. Make a thorough study of
the other person’s needs
3. Establish high standards
of excellence
4. Create an environment
where failure is not fatal
5.If they are going anywhere
near where you want to go,
climb on other people’s
bandwagon
6. Employ models to
encourage success
7. Recognize and applaud
achievement
8. Employ a mixture of
positive and negative
re -enforcement
9.Appeal sparingly to the
competitive urge
10. Place a premium on
collaboration
11. build into the group an
allowance for storms
12. Take
Figure
1 steps to keep your
own motivation high
2
1.
12 RULES IN BRINGING OUT
THE BEST IN PEOPLE
Page
Expecting the best
A Tailor-made plan of Motivation
Help the other people recognize what they want and help them decide how to get it”
1.
Make a t thorough study of the other person’s needs
2.
Different people have different needs “You can get everything in life you want if you just help
enough other people get what they want”
3.
Beliefs
4.
Questions “asked and listen carefully”
5.
We can tell where they are going from where they’ve been
6.
Changing needs
7.
Individualizing motivational plan
8.
The power of knowing; Heightening the awareness of the other
3
9.
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•
“We must give to every will to live the
same reverence for life that we give to
our own”’ Albert Schweitzer
A commitment to excellence
ESTABLISH HIGH STANDARDS FOR EXCELLENCE
4
Being tough means you care
The need for direction
The Art of the reprimand
When motivators are unpopular
Handling Discipline with Ingenuity
The power of a challenge
The lure of a cause
Realistic Expectations
Page
1.
2.
3.
4.
5.
6.
7.
8.
9.
Create an environment where failure is not Fatal
When the motivator shows how to fail by example
Helping your people handle rejection
How to correct errors without defeating enthusiasm
5
1.
2.
3.
4.
5.
“The chief job of the educator is to teach
people how to fail intelligently “; Charles .F.
Kettering
Page
The Management Failure
Building inner drive
1.If they are going anywhere near where you want to go, climb on other people’s bandwagons
2. Inspiring change
3.Influencing without intimidating
4.The consistency principle
5. A change in self perception- consistency principle
6. Dangerous self concepts –
7. Specificity- “If money were no object and you could have exactly the sort of life you would like, what
would it be?
8. The power of dreams
Page
6
9. Management by encouragement -
The power of the success story
7
Employ models to encourage success
The legendary hero
The contemporary hero
“if He can do it, so can you”
Modelling “if I see people around me succeeding, it will stimulate my desire to succeed
Page
1.
2.
3.
4.
5.
THE SECRET OF PARLAYING SMALL SUCCESSES INTO LARGER
GAINS
3.
4.
5.
6.
7.
8.
8
2.
“applause is the spur of
noble minds: C.C.Colton
Recognize and applaud achievements;
I never get any feedback from the boss
The need to be a winner “”Nothing succeeds like success
“celebrating winning as it occurs”
The Art of the compliment
a. Hand out commendations in public
b. Use every success as an excuse for celebration
c. Employ some gesture to give weight to your commendation
d. Put your compliment in writing
e. Be very specific in your praise
Beyond stick and carrot “I have one of the finest jobs in the world, because I get to spend half time
traveling around the country honoring other people”
Shaping Value people of who they are not for the degree to which they meet our expectations
Observing improvement – alert leaders will always be on the look out for positive change
Focusing on Success - help people concentrate on images of themselves succeeding
Can we give too much self confidence “The common idea that success spoils people by making
them vain, egotistic and self complacent is erroneous; on the contrary, it makes them for the part
humble, tolerant and firm. Failure makes people bitter and cruel.
Page
1.
9.
WHEN TO PRAISE AND WHEN TO REPRIMAND
a. Be certain that you are teaching them to avoid certain behavior , not to avoid you
b.Follow the undesired behavior with immediate correction
c, Established a way to halt the negative stimulus as soon as the behavior stops
If negative stimulus control does not seem to be working, try shaping the absence of the
behavior.
Page
9
10 . Guilt a legitimate tool for the motivator ; praising must outweigh scolding
10
Page
1, Place premium on collaboration morale values
2. The need to belong
3. quality control
4. All for one ;one for all
5. Promises “integrity”
6. Fairness
7. the preservation of the individual
8.Fun (laughter)
9. steps to building Esprit de Corps
a. reward cooperation
b . assign responsibility for group morale to the group itselg,
3. Plan occasions when people can be away together
d. assign a high vale to communication
Build into the group an allowance for storms
Handling rebellion
Defusion by ventilation
Page
1.
2.
3.
11
10.management by friendship group loyalty
Page
12
THE WI
Page
13
Requirements to be a successful leader
1. An astute knowledge of why and what make people tick
2. A spirit that spreads excitement and energy to other people
a. Take steps to keep your own motivations high
b. Independence
c. The motivator as dreamer
d. Putting the dreams into words
e. Ability to defy criticism
f. The power of enthusiasm
g. Self renewal for the motivator
h.
14
1. Power- its use and abuse
The potential in persons
The grandeur of service
Page
i.
j.
k.
l.
LL TO WIN
1.Appeal sparingly to the competitive urge
2. Anger as motivator
When anger is legitimate
Unscrupulous appels to anger
15
Solving conflict among mrmbers of you group
Dealing with the perpetual troublemaker
a. Allow foe some inexplicable behavior
b. Try to ascertain the reason for the abrasiveness
c. Determine just how disruptive the person is
d. Ask for help
e. Weigh the person’s contribution
f. If the problem is severe enough, remove the person
g. In all dealings with troublemakers, appeal to the best side of the person
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4.
5.